Before & After Siding and Windows

Complaint: 11684873
I am rejecting this response because:I explained to the person I talked to at Leaders, that I didn't have any documentation showing that the business was closed on May 1, 2016.I ask her where would I get such a document. She told me to contact the county office where the business was located.I did this and the attached paperwork (scan of doc from county.pdf)  is all they sent me back saying the business is closed effective May 1, 2016 I faxed this to them, at leaders, with the Close Merchant Request Form they sent me on 8-24-2016 showing where the business had closed.
Regards,
[redacted]

This merchant’s account was approved November 7, 2016 and within the first 45 days one of this merchant’s customers disputed their charge. Because of this, management decide to place a reserve on the account should anymore chargebacks be submitted. LEADERS follows strict Risk and Chargeback...

guidelines and unfortunately this customer’s actions prompted the second hold to be placed on this merchant’s account. If this merchant has any additional questions regarding their reserve, we ask that this merchant contact the Customer Service Department at ###-###-#### option 1.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10751943, and find that this resolution is satisfactory to me.
Regards,
[redacted]

LEADERS uses an online application which requires merchants
to click multiple boxes agreeing to the terms and conditions of their merchant
account. The online application also requires merchant’s to sign and initial certain
areas of the application. All fees that were billed are valid per the...

signed
agreement this merchant was able to review.

LEADERS understands this merchant’s frustration and thoroughly reviewed our merchant service records which includes phone conversations. This merchant was told on different occasions we could not waive the processing fees associated with this transaction however we could issue a refund once all...

fees were charged and cleared. The refund of processing fees and transaction fee for the $12k transaction is $14.14. LEADERS wishes this merchant good luck in future endeavors and considers this complaint closed.

LEADERS works hard to resolve all complaints our merchants have as
quickly and accurately as possible. Our records indicate the $138.99 and the
$350.00 were not collected due to being rejected by the merchant therefore,
LEADERS is unable to reimburse this merchant. LEADERS wishes the merchant...

good
luck in future endeavors and considers this complaint resolved and closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11254067, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

LEADERS has thoroughly reviewed our merchant service records and confirmed this merchant was told if they went out of business we would waive their Early Termination Fee as long as this merchant was able to provide proof of business closure. LEADERS does not mail out paperwork but gives merchants...

the ability to view the agreement before and after the application is submitted. All fees that have been charged are listed on the application this merchant signed. This merchant also requested to be a part of our Free Terminal Program and signed the one page agreement agreeing to process $5,000 a month or they would be billed $40.00 any month they didn’t. Our notes indicate our Customer Service Department mailed out the Welcome Packet multiple times and have not received any returned mail from this merchant. LEADERS does not mail out statements but gives each merchant access to our online portal to view each statement. LEADERS asks that this merchant contact the Support Department to close the account as this merchant’s account is still open.

Complaint: 11676696
I am rejecting this response because:I am responding late to the complaint #11676696 since I have had surgery on my eyes. After reading the response from the vendor, all the facts are false. I originally contact the company and a another company inquiring about credit card services for my customers. After my first conversation on the phone, I was thinking about it. I was receiving consistent phone calls daily to join their service. I was extremely explicit as to the terms of the service that I needed. The person at Leaders assured me that this is exactly how I would be provided service. I accepted what our verbal agreement was and I explained the I was not able to read the contract that she was insisting that I needed to sign. I found that not to be problem since they need to provide this agreement to my TD Bank so they could link my credit card service to my checking account. I explicitly explained that since I take care of surgery patients on a very inconsistent basis, I could not be a part of their service if I had to pay a monthly fee. I explained that I did not mind if I needed to pay a higher percentage per each activation of the service. The person at Leaders reassured me that that was perfectly fine and that I would not be responsible for any other fees. I only get patients very infrequently. Maybe I can have two patients in one month and no other patients for 6 months. Then I get my statement from TD Bank with charges being deducted for May and June in the amount of $39.95 each. When I called the manage at the corp. office he said he would listen to the recorded phone call. He then assured me that I would not have to pay anything at all and that he would refund all my charges because in the recorded message it was not explained to me correctly. I asked him that I wanted to cancel my service but he assured me that he could work the plan for me "any way that he wanted to" and assured me that I would not need to pay anything at all except when I used the service. The manager waited 4 months to credit my TD Bank Account for May and June that were erroneously charged. That was not the agreement. This happened after tons of phone calls. Then he decides to continue to withdraw money out of my checking account in the amount of $129 which he refuses to refund. He promised that I would pay zero because the service was not explained to me correctly and I made it absolutely clear what terms and conditions I would accept due to the nature of my business.
Regards,
O[redacted]

LEADERS gives all merchants the opportunity to review their agreement prior to submitting to Underwriting. The $30.00 this merchant is talking about is not a monthly fee but a monthly minimum that is based off volume processed. LEADERS has confirmed any fees billed have rejected therefore, no...

refunds will be processed. LEADERS wishes this merchant the best in future endeavors and considers this case closed.

Complaint: 12612814
I am rejecting this response because:They are lying again. I don't know if they didn't understand the recordings in Spanish (the seller Shantei talked to me in Spanish) or they just choose lie again. I was very clear about that my business is inside and for OUTSIDE students too, actually the seller offered me a virtual channel on the internet to my foreign students. And again, she NEVER told me about the rates they charged me. I don't care that is not too much money that they stole me, I don't like the scam-way of this company so I think the best thing will be starting a trial and the judge will be available to hear the recordings and discover what exactly they told me.So, I will call to my lawyer again today and start the next step of this.
Regards,
M[redacted]

LEADERS works hard to resolve all
complaints our merchants have as quickly and accurately as possible. Our
records indicate our Installation Department was in contact with the merchant immediately
after the account was approved to get the merchant’s VX520 terminal reprogramed.
The merchant...

advised LEADERS her terminal was locked and she was sending the
terminal back to her previous processor to get cleared. Even though LEADERS was
waiting for the merchant to receive her terminal, our Installation Department
continued to follow up with the merchant to complete the reprogram.  All fees that were billed were listed on the
application which the merchant was able to review prior to signing. LEADERS
fulfilled our part of the agreement to the best of our ability and wishes this
merchant good luck in future endeavors.

All rates and fees that have been billed are valid per the signed agreement this merchant was able to review prior to signing and submitting. This merchant should have received an automated Welcome Email when the account was approved on December 1, 2017. This email would have included registration...

procedures for iAccess where this merchant would be able to view all their processing statements. If this merchant would like to continue using their LEADERS merchant account, LEADERS can complete a rate review for possible adjustments.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11684873, and find that this resolution is satisfactory to me.
A refund of $250 was credited to my account on 9/7/2016.Thank you for your prompt attention in this matter.
Regards,
[redacted]

LEADERS has been serving merchants since 2000. We work hard to
resolve all complaints our merchants have as quickly and accurately as
possible. LEADERS would like to make adjustments on this merchant’s account as
well as refund the difference that would have been billed for November,
December,...

and January. This refund will take approximately 7-10 business days.
LEADERS requests that the merchant contact our Customer Service Department
should she have any questions or if she hasn’t received the refund within the
approximate time frame.

LEADERS policy is that merchants are to provide proof of lower rates from another merchant services company. Even though this merchant was unable to provide this proof, LEADERS completed a rate review to lower this merchant’s rates. LEADERS has all merchants review the application prior to signing to confirm everything listed is based on their conversation with the representative. LEADERS attempted to assist this merchant every way possible and successfully retained this merchant once. If this merchant still has questions regarding their account, LEADERS asks that this merchant contact the Customer Service Department for assistance.

LEADERS Merchant Services has reviewed our merchant service records which includes the signed application this merchant was able to review prior to signing. All fees are valid per the signed application. Unfortunately LEADERS is unable to approve this merchant’s request for a refund as we show the...

fees rejected.

This merchant was billed the $30.00 monthly minimum for March and $39.95 for April per the signed application this merchant was able to review prior to submitting. LEADERS has already waived the ETF on this account and emailed the closure form to this merchant on March 3rd. LEADERS still has not received the closure form back signed by the merchant and will not be able to close this account until that form is received. LEADERS asks that the merchant contact LEADERS if she needs the closure form emailed or faxed to her again.

LEADERS has reviewed our merchant service records and can confirm only the closure form was received. LEADERS apologizes for any additional inconvenience this may have caused and will issue a refund of the ETF. Please note, the refund process takes approximately 7-10 business days. LEADERS asks...

that this merchant contact the Support Department should they have any additional questions and considers this merchant’s complaint resolved.

The Risk Department has had ongoing contact with this merchant via both phone calls and emails.  This merchant was called back multiple times one particular day when multiple calls kept disconnecting (LEADERS never disconnected a call). This merchant was advised on December 14th that he would be able to continue to process credit cards as long as the credit card that was associated with the chargeback was not being processed and no other risk related issues arose (such as processing outside of the terms and limits outlined in the signed merchant agreement and/or there were no additional chargebacks). The reserve was placed on the account as a result of the merchant processing outside the terms of their agreement.   The merchant application that the merchant signed clearly states that all transactions would be settled date of order AND that all services must be rendered within 90 days from the time credit/debit card is charged.  Upon working the initial chargeback this merchant received from the customer, LEADERS was provided a copy of the invoice between the merchant and that customer.  That invoice provided contained preprinted language that indicates orders placed with the merchant take a minimum of 90 days to complete.   This is clearly not within the terms of the agreement and thus additional funds were captured and placed in reserve.   Again, LEADERS asks that this merchant contact the Risk Department if he has any additional questions regarding his account.  The Risk Department will continue to assist the merchant through the process.