Before & After Siding and Windows

LEADERS has reviewed our merchant service records and show the Customer Service Department emailed this merchant a copy of the agreement when requested on three occasions (twice on May 5th and once on June 14th). There is no record of this merchant being advised her fees would increase by $10.00....

Although the ETF was listed on this merchant’s agreement, LEADERS will meet in the middle and reduce the ETF by half. In order to close this merchant’s account, LEADERS requires a Closure form be signed and submitted by the merchant. LEADERS asks that this merchant contact the Customer Service Department to assist with closure (the Closure form was emailed with the agreement on June 14th).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12242367, and find resolution  even though information regarding the business possibly being on TMF list was not provided.  Thank you for assistance   
Regards,
[redacted]

Complaint: 10957106
I am rejecting this response because:was told to call back on 11/27/2015.The person I was dealing with Star Adams.She was not there,her dept was closed.Have not received $350.00as promised and have not received $2432.69as promised.These people are are trip!!!!!!!! I am rejecting this until all monies are back in my business acct.
Regards,
H[redacted]

Complaint: 12195943
Here is the merchant ID:  4228997724050476
Regards,
J[redacted]

The Account Executive called this merchant 5 times between December 8 and December 14 with the longest conversation being 4 minutes and 42 seconds on December 14. This merchant request everything be sent via email and even had the online application sent to him via DocuSign so he could have time to...

review the application. The DocuSign included the four page agreement as well as the Free Terminal Letter which lists the overnight shipping charge. The card reader that was sent to this merchant was a Bluetooth reader which other merchants have had successful usage on with the same device. This merchant was billed $20.00 as the Bluetooth reader that was returned did not get returned with all accessories. If this merchant returns the missing accessories, LEADERS will refund this merchant $20.00. Unfortunately LEADERS is unable to issue any additional refunds.

LEADERS has been serving merchants since 2000. We work hard to
resolve all complaints our merchants have as quickly and accurately as
possible. LEADERS notifies all merchants of rate adjustments either via email
or statement message as was the case with the Enhanced Security Fee. As a good
faith...

gesture, LEADERS will refund the Early Termination Fee that was billed
for this account. This refund will take approximately 7-10 business days.
LEADERS wishes the merchant good luck in future endeavors and considers this
complaint resolved and closed.

The merchant was contacted 16 times between 9/3/2015-10/3/2015 to get the free equipment shipped. Leaders does not ship any equipment until an address can be verified with the merchant. Messages were left and there was no response from the merchant, therfore, no free equipment was shipped. Leaders has closed the merchants account at the request of the merchant, therefore there is no free equipment due to the merchant. Leaders wished the merchant good luck in his future endeavors.

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possible. In our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records which includes phone records. LEADERS apologizes for the lack of follow up from...

management and will correct this issue internally. Miscommunication occurred due to the Account Executive speaking with both this merchant and her boyfriend on separate occasions. Because of this, LEADERS will waive the Early Termination Fee on this account and the account will be closed once the closure form is received back from the merchant. LEADERS wishes this merchant good luck in future endeavors and considers this complaint resolved and closed.

LEADERS has reviewed our merchant service records which includes the recorded phone conversation between this merchant and her representative and can confirm this merchant was in no way coerced into signing the agreement, which is not 60 pages. During the 24 minute phone conversation both the...

merchant and representative were discussing the weather, her issues with Square, and the type of smart phone she had. At no time did merchant say she wanted to think about it nor did she say she would call back. LEADERS can also confirm the $9.95 monthly fee and Early Termination Fee were supposed to be waived on the application and will be issuing a credit for both. Please allow 7-10 business days for the refund process to be completed. LEADERS wishes this merchant good luck in future endeavors and considers this complaint closed.

LEADERS has reviewed our merchant service records which includes the signed agreement this merchant was able to view via our online application prior to signing and submitting the application. All fees are valid per the agreement. The representative did go over our seasonal hold option with the...

merchant as this merchant stated there may be months she didn’t process. When this merchant called the Customer Service Department in September, LEADERS offered rate adjustments as this merchant stated she was only processing business credit cards. After going back and forth with adjustments, this merchant decided to close.

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possible, and to receive a complaint such
as this is unfortunate. As a result of this complaint LEADERS has investigated
what the merchant has been billed versus what was in their contract. All...

rates
and fees billed to the merchant were part of their signed contract. Each merchant
has the opportunity to review the contract prior to signing and agreeing to all
terms. In addition, LEADERS ensures each merchant has a copy of their signed
contract e-mailed to them immediately after they sign and submit the contract.
If the information in the signed contract did not reflect what the merchant and
the sales representative discussed then the merchant should not have signed the
contract. Leaders was never able to collect any fees for this account, and as a
good faith gesture, all collection balances have been waived. The account is
now closed, the merchant has no further obligation. LEADERS would like to wish
the merchant much success and considers this complaint resolved and closed.

LEADERS has confirmed this merchant was offered adjustments by the Customer Service department as a retention effort. Because the merchant closed their account, those adjustments were declined. LEADERS will refund this merchant the difference in fees that would have been billed for December.

Complaint: 11592966
I am rejecting this response because:  If they have a problem with their account executive, that should not have resulted in a $350 cancellation fee for me.  Their Website specifically says there is no cancellation fee.  Period.  They took those funds on July 11, 2016.  It is now August 1, 2016, and the funds have not been put back.  They just arbitrarily stole it from my account.  And to hold funds paid to me by my clients for services that were rendered -- with no dispute involved, I might add -- is ridiculous.  The sources of the funds that they have collected from my clients for my services is in holding in Leaders' bank account.  To offer to let me contact their Risk Department after 90 days so they can "possibly" release my money that they are holding is disingenuous.  My client, C[redacted], Esquire, has paid my bill with a check, and felt so badly that he paid Leaders' fee to me.  So the American Express chargeback is not an issue anymore.  Furthermore, if my account was in review, why wasn't I notified that I had a potential problem?  Why did it elevate to this level, with me bearing the brunt of an ill-informed, untrained account executive?  My account was approved for a monthly processing volume of $1,500.  What Leaders is holding is approximately $1000, not including the $350 for their so-called cancellation fee.  Why hold it for 90 days?  These cardholders are different cardholders from the American Express client of mine.  My request is the same:  Return my $350 that they took IMMEDIATELY and release my money that they are holding.  Then, and only then, will I consider this matter resolved. 
Regards,
R[redacted]

LEADERS understands this merchant’s frustrations and has thoroughly reviewed our merchant service records which includes phone conversations. Management reviewed each call between this merchant and the account executive and concluded this merchant was given correct information. All fees that this...

merchant is disputing are listed on the signed application that was submitted for approval by the merchant. When this merchant first called in July, management agreed to make adjustments on the account and refund a portion of their fees for May and June. Merchant called again in the beginning of August requesting all fees be refunded for May and June. Management agreed to additional refunds for those months as a courtesy. When this merchant called the very next day, she requested all fees for July to be refunded as well. Management at this time denied any additional refunds but agreed to closing the merchant account with no Early Termination Fee. LEADERS has gone above and beyond trying to accommodate this merchant’s requests without this merchant processing any transactions. As this merchant has been advised multiple times by different members of management, LEADERS will not be able to issue any additional refunds. LEADERS wishes this merchant the best in future endeavors and considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11593139, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Complaint: 12682596
I am rejecting this response because:I emailed M[redacted] once again to try and get a response despite the fact they should be contacting me! No response. 
Regards,
E[redacted]

LEADERS Merchant Services strives to provide every merchant
with the highest quality merchant services possible. In our efforts to resolve
this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service
records, which includes the merchant’s signed agreement. All merchants are...

able
to review the online application prior to signing as well as receiving a copy
of the application via an emailed link after the application is submitted. The
application that was reviewed and signed by this merchant shows the Monthly
Minimum as well as the PCI Annual Fee that was billed. On January 19, 2016,
our Customer Service Department attempted to go over fees that were billed however
the merchant declined stating it wouldn’t be worth it. A month later on
February 16, 2016 this merchant contacted our Customer Service Department again
to go over fees. When we offered adjustments to retain the merchant, she
declined. All merchants who are set up with Payware as this merchant was,
receive an email once the account is closed informing them the Payware Gateway
has been deactivated. That is the email this merchant received. The $50.00 that
was billed was for the card reader that was part of the Free Terminal Program
the merchant agreed to. Per the Free Terminal Letter that was signed by the
merchant, the free card reader was to be sent back to LEADERS within 10 days of
the termination date. Because the reader was not returned, the merchant was
billed for that reader. If merchant is able to send back the card reader,
LEADERS will refund this merchant the $50.00 that was billed as long as the
card reader is in good working condition. LEADERS asks that this merchant call
our Tech Support Department with instructions on the return of the card reader.

LEADERS can confirm this merchant has not been refunded the $100.00 that was paid via credit card as we do not have the credit card information. LEADERS asks that this merchant contact the Training and Installation Department with the credit card information to process the refund of $100.00....

Unfortunately the $35.00 that was charged was for shipping and we are unable to refund shipping.

Since 2000, Leaders
Merchant Services, LLC, has upheld one of the largest Chargeback and Fraud
departments in the industry. While LEADERS can appreciate all of the merchant’s
frustrations, our Risk Management department followed Industry-wide standards
and protocol by holding and validating the...

merchant’s monies and transactions
in order to protect against the threat of high risk transactions and fraudulent
activity. Based on specific criteria, the international cards that were
processing through this account were found to be too high of a risk for them to
continue to be accepted, therefore, this account was closed. As a good faith
gesture, LEADERS will refund the Early Termination Fee of $350 once we have
confirmation from the merchants bank that LEADERS did collect this fee. If
there is any rejection from the merchants bank to show the fee was blocked from
being billed, there will be no refund. This process generally takes a few days
to confirm. If this fee was indeed collected by LEADERS the merchant should see
a refund in approximately 7-10 working days. LEADERS wishes the merchant good
luck in future endeavors and considers this complaint closed.

Since 2000, Leaders Merchant
Services, LLC, has upheld one of the largest Chargeback and Fraud departments
in the industry. While LEADERS can appreciate all of the merchant’s
frustrations, our Risk Management department followed Industry-wide standards
and protocol by holding and validating the...

merchant’s monies and transactions
in order to protect against the threat of high risk transactions and fraudulent
activity. The merchant processed a transaction that was higher than the
approved high ticket.. As a good faith gesture, LEADERS will refund the Early
Termination Fee of $350 once we have confirmation from the merchants bank that
LEADERS did collect this fee. The merchant was charged an Equipment Price of
$495.00 due to the terminal not being returned within ten (10) days of the
termination date per the signed Free Terminal Letter. LEADERS will also be refunding
the Equipment Price of $495.00 as the terminal was returned on October 28, 2015. Both refunds have been processed and the merchant should see these refunds in approximately 7-10 working days. LEADERS
wishes the merchant good luck in future endeavors and considers this complaint
closed.