Before & After Siding and Windows

Complaint: 11721479
I am rejecting this response because: leaders wanted a copy of my receipt for $30 sale, which did not exist. Of course I did not have a printer hooked to my cell phone. The bigger question was why they would not waive or reduce the charge for a plan  that was worthless to us.
Regards,
[redacted]

LEADERS appreciates this merchant's feedback. LEADERS takes pride in being an honest company which means abiding by each application that is reviewed and signed by each merchant. LEADERS contacted this merchant in an attempt to rectify this merchant's issues however, this merchant declined. Unfortunately LEADERS is unable to assist this merchant any further.

LEADERS has been serving our merchants since 2000. We strive to resolve all complaints our merchants have as quickly and accurately as possible. In our efforts to resolve this merchant’s issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed...

Agreement. The Agreements, formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”, clearly indicate that the Merchant has, in fact, been billed correctly according to the documents they signed. These documents also include the Rates, Fees, Terms and Conditions for their Merchant Account. The contract all merchants are required to sign ensures all parties involved understand the rates and fees that are going to be billed to the merchant. All rates and fees have been clearly indicated in the contract for the merchant to see prior to signing. We have a recorded call and a captured IP address from Florida that the merchant did in fact sign and submit this application. This merchant’s signed agreement acknowledges they read the agreement and agreed to all rates and fees. As a good faith gesture, LEADERS will refund the Early Termination Fee of $350.  LEADERS wishes the merchant good luck and considers this complaint resolved and closed.

Complaint: 12748519
I am rejecting this response because: Merchants has yet to refund the 7.95 to my account, they took it electronically and I feel they should send it back electronically.  If they sent a check, it should have been here by now.  Furthermore, I have wasted countless hours on such a minimum amount including visits to the bank, sending emails to Merchants, making phone calls, etc.
Regards,
J[redacted]

LEADERS has reviewed our merchant service records and can confirm the delay with this merchant receiving their funds was due to banking issues on the merchant account. This merchant first started processing the weekend of Friday February 9 which caused the Risk Department to put a hold on the...

account due to the rejects. This merchant’s banking information was then updated on the account Thursday February 15th. The closure form that was received did not have a signature and had a printed name. The closure form with correct signature was received April 5th and the merchant account is in the process of being closed. The closure process can take up to 30 days however, if this merchant has any additional questions, LEADERS asks that this merchant contact the Customer Service Department.

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possible. In our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records, which includes the merchant's signed agreement. The $30 fee this merchant is...

referring to is the monthly minimum that was listed on the signed application and not an equipment fee. The merchant was also billed $9.95 which was also listed on the application. This merchant received her free card reader on March 21st and our Installation Department called and emailed this merchant daily to assist with the installation of her card reader. On April 15th, this merchant contacted our Customer Service Department requesting to close the account. When the merchant was advised she would need to speak with another department, the merchant disconnected the call and replied to one of the emails our Installation Department had sent stating she was no longer interested in the service. LEADERS Management approved waiving the Early Termination Fee on this account and the closure form has been emailed to the merchant on multiple occasions. Once the closure form is received back and signed by the merchant, LEADERS will close this merchant’s account.

Complaint: 12715838
I am rejecting this response because: I did speak to management and the said they would reimburse for equipment once received. I sent tracking number and person who signed for equipment name. Manageen said it would take days before refund. As for termination fee of $350, the only way I can get that is if I resign 3 year contract with them...to me that sounds like blackmail more or less. Hence I wouldn't want to close until this out until money is returned...I definitely don't trust them. Regards,
L[redacted]

LEADERS has reviewed our merchant service records, which include phone conversations between this merchant and the representative. The representative did advise this merchant there would be a contract however there would be no penalty for closing the merchant account if the merchant sold or closed...

the business. This merchant spoke with Customer Service regarding the monthly minimum that was billed and was offered a refund of that fee as well as lowering the monthly minimum however this merchant declined and requested closure. Unfortunately, LEADERS is unable to issue any refunds due to rejects on the account. LEADERS wishes this merchant the best in future endeavors and considers this complaint closed.

LEADERS has reviewed our merchant service records and can confirm the last communication we had with this merchant was June 2016. Merchant stated he wouldn’t be using reader until July and would call the Training and Installation Department when he was ready to install. LEADERS confirmed the card...

reader was received June 15, 2016. The next communication from this merchant was March 2018 when merchant requested to close the account. When speaking with the Customer Service Department, this merchant stated he advised the representative not to continue with the account but couldn’t provide additional information regarding that conversation. LEADERS did refund this merchant three PCI Non-Action fees and the account was officially closed March 15, 2018. Without any documentation that this merchant requested closure prior to March 2018, LEADERS is unable to issue any additional refunds.

LEADERS Merchant Services is a leader in the merchant servicesindustry and works diligently to take care of our merchants. Leaders hasreviewed the merchant’s application and all merchants records. All fees chargedto the merchant are correct according to his signed contract. Our system onlybills...

according to the contract not verbal agreements. If the contract did notmatch any verbal agreements the merchant felt were discussed, then the merchantshould have had his representative update the contract prior to signing it. Inaddition, this account has been open for more than a year and the merchant hasprocessed a significant amount of transactions each month. If the merchant wasunhappy with the charges on the account, the merchant should have called ourCustomer Care department immediately to try and resolve the situation. Insteadthe merchant continued to process for 14 months. Regarding the minimum processing the merchant referred to in hiscomplaint, the merchant was also signed up for the Free Terminal Program whichstipulates that the merchant will process a minimum of $3,000 or he will becharged a fee of $40 for every month the processing volume was less than$3,000. This free terminal agreement and any charges are separate from themonthly fees listed on the merchants application. When the merchant agreed toand submitted the merchant application and free terminal program letter, themerchant was sent a link to access copies of both of these agreements.  As stated above, if the merchant was not happywith any of the contract terms, he should have contacted Leaders immediatelyinstead of processing for 14 months. As a good faith gesture, Leaders hasclosed the account and waived the $250 Early Termination Fee. Leaders considersthis complaint closed.

Leaders Merchant Services strives to provide every merchant
with the highest quality merchant services possible. In our efforts to resolve
this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service
records, which include the Merchant’s signed Agreement. The Agreements, formed
by...

the 4-page Merchant Application, and Merchant Services' “Program Guide”,
clearly indicate that the merchant has, in fact, been billed correctly
according to the documents they signed. The contract which all merchants are
required to sign ensures all parties involved understand the rates and fees
that are going to be billed to the merchant. All rates and fees have been
clearly indicated in the contract for the merchant to see prior to signing.
This merchant’s signed agreement acknowledges they read the agreement and agreed
to all rates and fees. This merchant has been in contact with our Customer
Service Department regarding fees that were charged and has received refunds
for these fees. As a good faith gesture, LEADERS will refund the Enhanced
Security Fee and close the account with no Early Termination Fee. The refund
will take approximately 7-10 business days. LEADERS wishes the merchant good
luck and considers this complaint resolved and closed.

The cancellation fee was billed per the agreement this merchant reviewed and signed. This merchant also had the opportunity to review the limits that were listed on the same agreement. With the daily threat of Risk and Fraud in the credit card processing industry, LEADERS takes every transaction indicator seriously. The funds were put on hold due to this merchant processing over their High Ticket limit of $800.00 (not the Monthly Volume of $1,500.00). The Risk Department attempted to contact this merchant via phone however the “call could not be completed as dialed” with the phone number we have on file therefore an email was sent to this merchant. As merchant has been explained on multiple occasions (and again today) the refund was submitted however the merchant would either need to wait the 15 day rejection period or provide screen shot that the early termination fee cleared. As soon as the screen shot is received we can refund the early termination fee. If no screen shot is received then the merchant will need to wait until August 5th.

As previously mentioned, this merchant signed the application on April 23rd and spoke with our Installation Department to get training on their card reader on May 2nd. LEADERS wishes this merchant the best in future endeavors and considers this complaint closed.

LEADERS has confirmed the letter from Allen County Fiscal Court was received and will process the ETF refund as soon as possible. LEADERS apologizes for any inconvenience this may have caused.

LEADERS has reviewed our merchant service records and confirmed the account was closed due to excessive rejects of debits and credits. This merchant requested to update their banking information on the account however we still received rejects to the account. Unfortunately we are unable to reopen...

the account at this time.

All rates and fees that have been billed are valid per the signed agreement this merchant was able to review on October 17, 2017.

Complaint: 11835297
I am rejecting this response because: I did not agree to a...

settlement. They said they would waive the $350 termination fee but would not refund the $41.95 monthly fee or the $129 "Other fee" which turns out to be a "PCI fee"  whatever that means.  After they waived the termination fee, I told them I filed a complaint with the Revdex.com.  I did not accept waiving the termination fee as a settlement to close the complaint.    I still want the $129 PCI fee since it was not disclosed when I  specifically asked the sales person about ALL fees involved. He said there were none. He lied straight out!  There were actually monthly, yearly, early termination, and fees is you did not sell a certain amount.  They hid this fee deep in the EXTRA fine print 3/4 of the way down the contract.  Their "program guide" listed these fees on page 61 of 64, which I did not get until AFTER the contract was signed.  I was totally taken advantage of.  I can  only assume this is the way they do business.  It seems many other consumers using this company have experienced the exact same scenario.  I told the company I would wait to hear back from Revdex.com, not that I accepted waiving the termination fee as a settlement. 
Regards,
J[redacted]

The funds this merchant is
referring to were held due to the merchant processing over his approved High
Ticket limit. The Merchant has been in contact with our Risk Department and was
advised to call back on November 27th. As long as the debit did not
reject by this date, the funds would be released. The merchant is urged to call
the Risk Department at ###-###-#### should there be any additional questions
regarding the release. LEADERS wishes the merchant good luck and considers this
closed.

As previously stated, LEADERS asks that this merchant contact the Customer Service department to get the trace number for that refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10792279, and find that this resolution is satisfactory to me.
Regards,
E[redacted]