Before & After Siding and Windows

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11553239, and find that this resolution is satisfactory to me.
Regards,
E[redacted]

Until I see the money is back in my account. I will not close this
Complaint: 12053310
I am rejecting this response because:
Regards,
J[redacted]

Complaint: 12637371
I am rejecting this response because:They lied and mislead me. I switched from Square to them because they said there was no annual fees, they were cheaper and more secure. On the second page on the online agreement (you have to go to their website and fill it out with a code) there is no signature, electronic signature or my initials where it is requested. No annual fee either. We had several conversations before I joined up with them, I wanted to make sure because they asked for my social security number. Reluctantly I gave it to them which now I regret and am fearful of due to their dishonesty. Never was it discussed that there was a non-compliant fee of $70.00 which was taking a survey. No one told me or sent me anything. Seems this compliant fee is every month. They are so deceptive that there is an article about them that you really have to search for stating that they paid people to submit positive feedback on their services with the "Best 10 Merchant Services". I have the same complaint as 100's of people. Look on the Revdex.com site and click on the complaint tab, tons are there, go to Ripoff.com, tons there too. Same complaint. This company is so shady and committing fraud on so many hard working people just trying to get by. The money they stole from me was for medicine that I have to go without now. I am requesting all money to be refunded. I am not going to let up on this. They are taking advantage of good people and its not right. They flat out lie with a smile on their face. I did not agree to what they did to me.Regards,
C[redacted]

LEADERS has reviewed our merchant service records which includes the phone conversations between the rep and this merchant and confirmed this merchant was not promised he’d be processing the next day. The application was submitted at 6:00pm pst on December 14th which was after the Underwriting...

Department had closed for the day. The following day, the Underwriting Department requested bank statements as this merchant requested a High Ticket limit of $30,000. Because this merchant was unable to provide financials, the approval process was delayed. After this merchant spoke with a manager, the representative contacted him to try to explain Underwriting’s request however this merchant had already decided to withdraw the application. LEADERS does give same day approval however it is not up to the Sales Department to determine which application will be approved same day. It is unfortunate that LEADERS was unable to earn this merchant’s business due to unforeseen circumstances and wish this merchant good luck in future business endeavors.

Complaint: 12684174
I am rejecting this response because:There was phone communication as well and not just solely email communication with the account executive. I've called a few times and spoke with phone representatives that said they'd ask executives about forgiving my early termination fee of $350 but I never received any return phone calls. They said they had on file my up-to-date correspondence but yet still no contact from anyone from the 'corporate office.' Claiming that I only had email correspondence with the account executive does not warrant or explain not disclosing the early termination fee of $350. Again, I emphasize that Juan Lazo, the salesman promised there was no early termination fee and any hidden fees for that matter. For this reason, I find the company at fault and fully expect a refund for $350.  Please confirm I will receive this refund soon. Thank you in advance! Best,M[redacted] 
Regards,
M[redacted]

All merchants sign an agreement containing any contractual details between LEADERS and each merchant. This merchant had the opportunity to review the agreement prior to signing and submitting. The $75.00 purchase of the equipment rejected therefore cannot be refunded. When the merchant requested...

reactivation of their merchant account with LEADERS, management agreed to review review the account after 30 days for possible refund of the ETF.

Complaint: 11234457
I am rejecting this response because:
LEADERS never asked me to return the unit or I would have. All of the fees they charge and in very small print and were not discussed by the sales person who sold this service to me. The $350 'early termination' fee was never mentioned when I called to say that the service wasn't conducive to a small business like mine. When I told her I would need to cancel my service, she never asked me to return the unit nor that I would be charged $350 for an early termination fee.
Regards,
M[redacted]

LEADERS Merchant Services strives to provide every merchant with
the highest quality merchant services possible. In our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which includes the merchant’s signed agreement. All fees this merchant...

has
mentioned were either listed on the signed application or notified to the
merchant via our monthly statement message. This merchant spoke with our
Customer Service Department on February 10th regarding fees that
were charged and was given an explanation of these fees. Our Customer Service
department was also able to retain this merchant by lowering the ESP Fee and
the Monthly Minimum. The $40 “additional fee” is part of our PCI Compliance.
LEADERS gives all merchants 90 days to complete the PCI Compliance. If after
the 90 the account is not compliant then a PCI Non-Action Fee is billed. Our
records indicate this merchant PCI Scan failed on March 30th
therefore the account is still not compliant. Our Customer Service Department
also offered to refund this merchant one PCI Non-Action Fee once the account
was compliant however, this merchant declined to do anything else associated
with PCI. LEADERS did receive this merchant’s closure form on April 1st
and will get the account closed as soon as possible.

LEADERS has reviewed our merchant service records and can confirm all fees that have been billed are valid per the signed agreement this merchant was able to review prior to signing. Unfortunately this merchant’s ETF rejected so we are unable to issue a refund for the ETF; however, as a good faith...

gesture LEADERS will refund the half of this merchant’s fees that were billed in May. Please allow 7-10 business days for the refund process to be completed.

LEADERS has reviewed our merchant services records which includes the recorded phone calls. Regarding the PCI Non-Action Fee, the representative explained to the merchant by taking the survey the PCI Non-Action Fee wouldn’t be charged. The LEADERS Customer Service Department also explained the PCI...

Compliance and tried to assist merchant with completing however the merchant declined. This merchant also received an email stating the gateway was temporarily deactivated and that the merchant account is still active. As a courtesy, LEADERS will refund this merchant the Monthly Minimum that was billed for October and November. Unfortunately LEADERS is unable to issue any additional refunds.

LEADERS does not pass banking information to third-party credit card companies. Our merchant records indicate this merchant applied and was approved for a merchant account with LEADERS on February 3, 2016. This merchant was made aware of this approval on February 9, 2016 when the Installation...

Department called to confirm with mailing address for the terminal. Our Installation Department called and emailed daily until March 23, 2016. Because the merchant account is approved and open, fees were billed based on the agreement that was signed and submitted.

Leaders Merchant Services strives
to provide every merchant with the highest quality merchant services possible.
 In our efforts to resolve this merchant’s issue, LEADERS has thoroughly
reviewed our Merchant Service records, which includes the merchant’s signed
agreement, and the associated...

 Program Guide.  Per these documents,
Leaders is required to notify Merchants of any increases in rates and fees 30
days prior to the effective date. LEADERS provides this notice via a statement
message in advance of the change. In these statement messages, merchants are
also advised to contact LEADERS if they have questions .  Our records
indicate that on June 9, 2015 this merchant did in fact contact Customer Service
subsequent to a rate and fee change.  During this call, this merchant
brought up their concerns regarding their current rates and fees.  Our
Customer Service Representative worked with the merchant to make adjustments to
these changes, and our notes show the merchant agreed to these adjustments. 
The merchant went on to run transactions through the end of September 2015,
which shows that they must have accepted the changes we made in June. 
Therefore, we consider this issue resolved and closed.

All merchants sign an online application via a link that is emailed and the merchant can access this online application with a 4 digit pin code that is provided by the account executive. When the merchant reviews and signs the online application, the IP Address is tracked which lists the location...

the merchant was during that time. This merchant had multiple conversations with the account executive before the application was submitted as the merchant was unsure if the account should be in her name or her mother’s name. This merchant went through the application over the phone and the account executive answer all questions this merchant had. All fees are valid per the signed agreement. If this merchant still needs a copy of that agreement, LEADERS asks that this merchant contact the Support Department and a copy will be sent to her. LEADERS considers this complaint closed and wishes the merchant best in future endeavors.

Complaint: 11774196
I am rejecting this response because:They have not responded to the refund of the errors and they are lying about the batches if I had not called to see where my $$$ was it would have just sat there also what are etf fees??? And I have not receive any letters but a sept fees bill so that's a lie also so I want to know if I'm receiving a refund for funds lost during ur updates that my machine did not work???
Regards,
[redacted]

LEADERS has reviewed our merchant service records and the only contact information we have in our system is the same information this merchant submitted with this complaint. This merchant agreed to a Change in Terms letter and verified the address they wanted their equipment sent to. The mailing...

address we have is also the same address listed on this complaint. Unfortunately, LEADERS is unable to issue any refunds.

TheyThey tried to charge me a $350 cancellation fee when I never signed up for anything or for any long-term contracts so they can piss off I've already closed the account and opened another one lol so they can get f[redacted]
Complaint: 11700711
I am rejecting this response because:
Regards,
J[redacted]

The LEADERS Support Department was able to work with this merchant and assist with closing her account. LEADERS wishes this merchant the best of luck in future endeavors and considers this case closed.

LEADERS understands this merchant’s frustration; however, the steps our Risk Management department have taken follow Industry-wide standards and protocol by holding and validating the merchant’s monies and transactions in order to protect against the threat of high risk transactions and fraudulent...

activity. Based on the review of this merchant’s processing, it was determined the merchant account would be closed. As a good faith gesture, LEADERS will refund the Early Termination Fee once we have confirmation from the merchant’s bank that LEADERS did collect this fee. The refund process takes approximately 7-10 business days. LEADERS wishes this merchant good luck in future endeavors and considers this complaint closed.

LEADERS Merchant Services strives to provide every merchant with the highest quality merchant services possible. In our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our merchant service records. This merchant called our Customer Service Department November 2015 asking...

how to save money which after review of the account we were able to get the merchant PCI Compliant and issue refunds. In May 2016, our Customer Service Department attempted to retain the account however this merchant declined all retention efforts that were made and requested closure. After closure procedures were explained, this merchant decided to keep their account open until another call was received from this merchant in August 2016 requesting closure. For security purposes, LEADERS deactivates gateways after 30 days of no processing until the merchant advises they are ready to process again. This merchant did not fulfill the length of the agreement which came with a $250.00 Early Termination Fee which was listed on the signed application. LEADERS wishes this merchant the best of luck in future endeavors and considers this complaint closed.

Leaders has copies of all the documents referenced in the Merchant’s
latest response.  Leaders is glad to hear that the Merchant has received
all of their monthly statements from us and has reviewed them each month as
they arrived.  As the Merchant can attest, every Statement the Merchant
received from us starts with an important statement message.   The
entire statement message is in all CAPS as the information within that message
each month is VERY important.  Our statement message each month is there
to keep merchants informed regarding things like PCI Compliance, EMV Chip
Technology, Tax Identification Number Matching (TIN) with IRS database as well
as potential Rate and Fee change notifications among other things.  The
Merchant should again read the statement messages on the 21 statements they
have in their possession, and they will see that we did in fact notify them of
Rate and Fee changes in advance and we encouraged them in these messages to
call Customer Service (CS) if they had any questions.  Our initial
response to the complaint noted that the merchant called CS in June of 2015
about Rate and Fee changes on their account and we made various adjustments to
address their concerns.  Based on the fact that they continued to use
their merchant account through Sept 2015, they must have been satisfied with
the changes they agreed to with CS on that call.   Nothing new has
been presented in this latest rebuttal and the facts show we have honored the
agreement and the notice period requirements contained, therefore we
still consider this a closed matter.