Before & After Siding and Windows

Complaint: 12684174
I am rejecting this response because:The business' response has avoided and failed to acknowledge that I was misled about the early termination fee. When I spoke about this specifically with Juan Lazo, the salesperson, he assured me there weren't any 'surprise' fees. Just fees related to credit card transactions. I've called Juan Lazo and left him a few emails about my dissatisfaction and to see if he can help with overturning this early termination fee but he has not communicated with me at all. I'm very disappointed and feel spurned when I talked to a representative to lead me to fine print hidden in the contract after I've signed the dotted line and decided to work with them, that an ETF existed. I'd like a refund in full of $350 and cancellation of my account with Leaders Merchant Services because it was not disclosed. I was led to think there were no hidden fees. I'd like confirmation that I won't have any further ACH withdrawals from them. Please advise. 
Regards,
M[redacted]

Complaint: 12543311
I am rejecting this response because:
I was specifically told when I signed up for this service that if I found a cheaper provider then I could cancel with leaders without a fee. The representative I talked to on Dec 7th told me I needed something in writing to prove that. My question then is where are the recordings of all these calls you supposedly make? I was also specifically told that there would not be a service fee for the first month since I signed up near the end of the month instead I was charged almost $50 to process one transaction of $70! I don't understand how you can tell me one thing over the phone and then do the exact opposite when you get me to sign. That is extremely bad business practices. 
Regards,
E[redacted]

Complaint: 11682919
I am rejecting this response because:
Regards,
C[redacted]
First of all no one has said anything about going out of business because we are not so again a lie that that has not ever been discussed with anyone at Leaders. We have simply switched companies that are HONEST. I was never told about a $5000 minimum or I would of never went with this company. We will NEVER meet a $5000 minimum . We are a small Consignment store that sells USED Items. I was NEVER was given a minimum amount, Sales person made up amounts he thought we would make, which were never given to me.Never sent any paperwork. Pushed into signing the paperwork thru my phone which I could barely read. You can actually barely even read it unless you use a magnifying glass. I never requested to be on any fee terminal program. The sales person David told me there program was free,along with a NO CANCELLATION FEE!!! I still to this day 4 months later have no idea what they have been deducting from my account because I have NO paperwork from them and NO monthly statements. Yes this account is still open and not being used because I refuse to pay the $300 Cancelation fee I was told from day ONE DID NOT EXIST!! AT some point and time they need to take responsibility for there LIEING sales people. I was also told from a customer sales lady 2 months ago I have no cancellation fee, this is why I found another company. I have read all (there is plenty) the complaints on here and on line and they all seen to be the same, sales people lieing just to get the contracts.  Stop!!! Take responsibility and quit ripping people off.  I will cancel this service when this Ridiculous cancellation fee is waived that was never supposed to even exist.

Complaint: 12571829
I am rejecting this response because: this merchant took unauthorized funds from my account and owes me past money for services rendered.
Regards,
H[redacted]

Leaders Merchant Services strives to provide every merchant
with the highest quality merchant services possible. In our efforts to resolve
this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service
records. LEADERS bills their merchants in the beginning of the following...

month
for their merchant account. The fees the merchant is referring to that were
billed December 2nd is for the processing that was done in November.
LEADERS will refund this merchant $157.00 that was billed as the account was
not closed before the billing cutoff date. The refund will take approximately
7-10 business days. LEADERS wishes the merchant good luck in future endeavors
and considers this complaint closed.

LEADERS has reviewed our merchant service records and verified this merchant only asked if he would need to close his Square account before processing with LEADERS. This merchant also agreed to the contract by reviewing, signing, and submitting the application on October 6, 2016. LEADERS will lower...

this merchant’s Early Termination Fee to $150.00 and asks that the merchant submit the closure form in order for the merchant account to be closed. LEADERS is unable to void the contract as the merchant did process credit cards in October and November.

LEADERS has been serving merchants since 2000. We work hard to
resolve all complaints our merchants have as quickly and accurately as
possible. After further review of both merchant accounts, LEADERS will refund
the Early Termination Fee that was billed for each account. This refund will
take...

approximately 7-10 business days. LEADERS wishes the merchant good luck
and considers this complaint resolved and closed.

Complaint: 10694600
I am rejecting this response because:
This is simply false. I will not do business with those who think this is proper.
Regards,
V[redacted]

LEADERS asks that this merchant call and ask to speak with the Support Department as the PCI fees are listed on both the application and memo section of each statement.

Complaint: 11721479
I am rejecting this response because: It is unconscionable to charge some one hundreds of dollars for a service that was of no use whatsoever. An honest company would have exceptions and would care what the public thinks of this kind of practice.Reminds me of Wells Fargo somewhat.
Regards,
[redacted]

LEADERShas been serving our merchants since 2000. We strive to resolve all complaintsour merchants have as quickly and accurately as possible. In our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s signed Agreement....

The Agreements,formed by the 4-page Merchant Application, and Merchant Services' “ProgramGuide”, clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signed. These documents also include the Rates,Fees, Terms and Conditions for their Merchant Account. The contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchant. All rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigning. This merchant’s signed agreement acknowledges they read the agreementand agreed to all rates and fees. In addition, the merchant has processedtransactions every month since they opened, therefore all fees charged were perthe signed agreement.  Leaders has attemptedto contact the merchant to try and see if we could resolve some issues but themerchant is not returning our calls. As a good faith gesture, LEADERS will waivethe Early Termination Fee of $350 and have the account closed at the merchantsrequest.  LEADERS wishes the merchantgood luck and considers this complaint resolved and closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11762697, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11429681, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

Unfortunately we cannot find any account under this name or email address. If you could please provide us with the last 6 digits of your Merchant ID Number we would be happy to do some further research.

Revdex.com:
Leaders Merchant, this is absolutely not true!! Why would you state an ETF since I was losing revenue with your company?? We had an agreement for a manual batch every Sunday which was done per the agreement(check records)!! Leaders Merchant forced a batch on a Friday AND a Saturday (check records) which was done within!!  I only had issues with your machine after my machine was updated from within!! In terms of the September fees, they should be deducted from the refund that I think I should granted for lost revenue that I had for the past 4 months. Here is an email (see attached). There was no power outage during that time and the only terminal issue I had was when your company updated the machine from within!! 
Regards,
[redacted]
Leaders Merchant, that is absolutely false!! We had an agreement for a manual batch every Sunday! However Leaders forced a batch on a Friday and a Saturday!! As far as their September fees, it should be deducted frLeaders Merchant, that is false!! We did have an agreement for a manual batch on sundays( check records)!! However, a batch was done on a Friday and a Saturday(check records)!! In terms of the September fees, they should be deducted from the refund I feel I should receive!! There was no power outage during that time and the only terminal issue I had was when the credit card machine was updated from within!! See email attached!! 
Why are y'all telling me when to batch out I should be able to batch out on Sunday's like I been this company is a pain in the &&& every time y'all update which is every month I lose $$$$ my cc machine does not work after every update I would like a refund for the following months July 88.00$ august 102.30 and this month yesterday 130.00 my shop only sells breakfast and a line is at my door at 8am yesterday we were on the phone with the cc company talking with Matt for almost the first hour of my business and could not process credit cards and my customers leave unhappy I no longer want to be with this company it has happen to many times I want out of my contract I hope my $$$ is there tomorrow like it suppose to be because when I got to work yesterday you all had already batch out my machine pls have a supervisor call me at 4432539409 I'm will try to make sure I take the proper steps before going farther thanks  Marie branch!Sent from my iPhoneOn Sep 24, 2016, at 6:01 PM, [email protected] wrote:                                               Greetings, This is an important notification to inform you of an open credit batch which has not settled. Batch Amount: $37.05            Batch Date: 8/23/16Batch Amount: $867.18           Batch Date: 9/20/16At this time, the point-of-sale terminal or credit card software needs to batch out. Before the batch is settled, changes should be made to existing transactions in the batch. For example, you may want to void a transaction, or change an amount of one of the transactions. Changing the amount is typically done for a merchant that enters tips, such as a restaurant or salon.In the case of tips, the amount of the transaction is adjusted to include the tip before the batch is closed. Once a batch is settled successfully, you should expect a deposit to the bank account on file. If you have any questions, please feel free to contact our Technical Support Department at the telephone numberlisted on your merchant account statement. Thank you.  Sincerely, Customer Service Research Department

Leaders Merchant Services LLC., has been a leader in the merchant services industry since 2000 and we strive to provide the highest quality processing and customer service in the industry. We endeavor to assist all questions or concerns as quickly andaccurately as possible and are...

disappointed to receive a complaint such as this. In an effort to resolve this complaint LEADERS has reviewed this merchants’ records and signed merchant processing agreement. The signed agreement contains all fees the merchant was billed including the $350 Early Termination Fee. The application is sent to the merchant and the merchant has the opportunity to review the application prior to signing and submitting. As a good faith gesture leaders will close the account and waive the $350 Early Termination fee agreed upon in the signed merchant agreement. LEADERS would like to wish the merchant much success with their business and considers this matter resolved and closed.

Complaint: 11484656
I am rejecting this response because:The leaders also unlawfully entered me into a three year contact. The documents were digital and I as s guided through the sign up process. I never agreed to hold a xontact for longer than a lease in a new company .[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]
Regards,
[redacted]

Leaders tracks the IP address of where the online application was signed from as well as records all phone calls made to and from Leaders. The phone number this merchant listed in the complaint is the same phone number that the online application process took place on. Leaders does not send out equipment unless a signed application is received and approved. Because the merchant account is already closed, a closure form is not needed.

LEADERS has been serving our merchants since 2000. We strive to resolve all complaintsour merchants have as quickly and accurately as possible. In our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s signed...

Agreement. All rates andfees have been clearly indicated in the contract for the merchant to see priorto signing. If for some reason the sales representative failed to go over anyfees the merchant will be charged, the contracts detail the fees so themerchant can clearly see them before signing. This merchant’s signed agreementacknowledges they read the agreement and agreed to all rates and fees. As agood faith gesture, LEADERS has already closed the account and waived the $350Early Termination Fee. In addition, the $161.00 Month end fees have also beenrefunded as an additional good faith gesture. The merchant should see thisrefund in approximately 7-10 business days. LEADERS wishes the merchant good luck and considers this complaint resolvedand closed.

LEADERS has thoroughly reviewed our merchant service records and have not received any notification regarding closure from this merchant. Our records also indicate this merchant processed ever month between April 2013 to May 2016.  As a courtesy, LEADERS will refund this merchant fees that...

were billed for July 2016 and have the account force closed.