BellaAtHome.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I was led to believe that I was getting a free trial period of 30 day for their priduct and that I could cancel any further charges by calling the number I would get via email AND regular. I never got either so I had no way to cancel. After 30 days I had $105.00 taken out of my account. I should have known better. When I questioned them about they had no answer for why I did not get any cancellation info. They had my correct email address...obviously they had my correct mailing address (I received my "free trial package). It was a scam!

U can buy the same thing on eBay, tons more, they want to charge u 90 something $ a month...ummm...nope

[redacted], Thank you for providing tracking information. I have issued a full refund in the amount of $92.13 today. It may take a few business days to reflect on your statement.

TOTAL SCAM! I ordered the.advertised trial size NOTHING ELSE! when I check my bank account I discovered they charged me an additional $92.30! After much going back & forth they agreed to a refund upon receiving the unopened, undamaged product. I'm a single mother and was supposed to take my son on a trip do the 1st time & had to cancel and lose $150 deposit cause I had no money to buy needed supplies for the trip.

As others have reported, this is a SCAM!
I read a "news article" about a local housewife that had great results from using 2 products together, and that the "free trial" was once again available, but you better hurry and get in on the "free trial."
You order your "10 day free trial" for $1.03, then get charged $3.87 shipping - plus they send you a 30 day supply that you never ordered, which you have to request an RMA within 10 days of the order (not the delivery) and return the product (not just unused, but unopened) that you did not order!
You don't realize what is going on until you see a charge of $92.13 on your credit card. The terms are buried in the order confirmation email, and none of this is indicated in the actual shipment received.
I got hooked by the original "news article", and ordered 2 of the very same product, so I got SCAMMED twice on the same product.
I ended up paying $200 for an at home product that I could of got a professional version of for $150 from my dentist...bad way to save money. :(
Don't fall for this SCAM.

Ms.

font-size: 12pt;">[redacted]
We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on May 26, 2016.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
 
According to our records the first contact we had requesting the cancelation of your account was on June 7, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.
 
As a courtesy, we have gone ahead and issued you an immediate refund of $94.31.
 
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. 
 
Thank you, 
 
 Customer Service Team
24 hours a day, 7 days a week 
[redacted]US Only)

This company is dishonest. After requesting a trial offer on November 14, 2015, I received the product on November 20, 2015 days before the trial off was to expire. I contacted the company on 11/22/15 at 9:28 am and was told they would extend my trial offer, but if I wanted to cancel to do so by 12/3/15. I went online and cancelled the trial offer on their website on 12/2/15 at 9:28am and saved a copy of the cancellation for my records. I was given instruction on how to return the merchandise which must be received by 12/17/15. I mailed the merchandise on 12/8/15. I did everything requested in a timely manner and was still charged full price of $92.13 ten days after the deadline for them to receive the returned product.

I called today 1/11/16 after seeing the charge on 12/27/15 of $92.13 and requested to be refunded as I did everything according to their instruction. They told me I never contacted to cancel my subscription. They have no record of it. I told them I can prove that I cancelled and they wouldn't accept that. They still would not refund the $92.13. Instead, they offered to return 30% of the $92.13 and when I still stated that it's not my fault they claim to not have record of my cancellation, I was then offered a 60% refund and that was their final offer.

This company is unethical, dishonest and I would not recommend anyone using them!

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

 Of course you have a canned response, of clearly stated terms of an agreement on your website.  However, I never ordered from your website.  And, my agreement was to pay shipping only for a free trial, which turned out to be anything but free at $92.13. What is clear is that I got taken, yet you try to appease me with a 60% refund.  Your product was too harsh on my gums, and the skin lining the roof of my mouth. Your business practices left a foul taste in my mouth.

Mr. Abelt,We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on December...

23, 2014 and shipped your package the next day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product.  Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.  When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.  Since we did not hear from you during your trial period, you were charged $92.13 on January 2, 2015. The first time we heard from you regarding the cancelation of your account was later that day after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.  At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.  However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund.   Your return was received on January 9, 2015 and a refund of $92.13 was issued the same day.  You have already received a full refund, thus your desired resolution has already been reached, prior to filing this complaint. In the future I would recommend reading the purchase terms prior to ordering a product. [redacted] Bella At Home

Ms. [redacted],

Your package has been received back and a refund of $92.13 has been issued back to your card. Please allow 5-7 business days for this refund to post.

It's impossible to first time customer to see terms and conditions of offer. All links on site not working

Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 14, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your package must be received back to our warehouse before 2016-04-01 to avoid being charged $9.41 for the Complete Program. The initial shipping costs are not refundable.   Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Bella at Home ###-###-####

My complaint is that I NEVER contacted Bella at Home by phone or online and yet they started sending THEIR PRODUCT and charging me $103.04 for 4 months!!! This is FRAUD!!! All I did was call The original company Blizzard White at their Toll Free Phone Number displayed on my TV screen for a 1 month trial Offer for, I believe $ 1.03 and $ 3.90 to ship. I received no order paperwork with their product. Because I had Lumbar Fusion Spine Surgery, I was unable to access my email. I called BOTH companies to cancel both orders, February 2, 2016. I filed Complaints with the Revdex.com to also alert the Public of these Scams! I will
 NEVER ORDER AGAIN FROM A TV COMMERCIAL!!! I trust the Revdex.com hoping and
praying they can help me. Sincerely, [redacted]

Mr. [redacted], We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on February 26,...

2014 and shipped your package the next day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date.These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on March 3, 2014 when you used our online cancelation system. At the time you canceled your account, we issued you a return merchandise authorization number so you could return your shipment to avoid any further charges.  Using this method, you would have incurred no charges for the product.   You were given all return instructions over the phone and through a follow up email. You were also told that the product needed to be received by March 18, 2014.You were sent the following email outlining our return procedure:Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. This is valid for only one package. Your package must be received back to our warehouse before 2014-03-18 to avoid being charged $92.13 for the Complete Program. Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)To date we have never received your returned shipment. When your return deadline passed and we did not receive your product back you were charged $92.13. I apologize but you are not eligible for any return or refund. However, in an effort to maintain our standard for customer satisfaction I have issued a refund in the amount of $55.00. [redacted]Bella At Home

[redacted]  

font-weight: normal;">We recently received your complaint  #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on August 10,  2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”      When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records the first contact we had requesting the cancelation of your account was on August 19, 2016. As a courtesy, we have gone ahead and issued you an immediate refund of $94.31.   If you should need further assistance, please contact our Customer Service Center.   Thank you,    Bella at Home [redacted] (US Only)

Ms. [redacted],We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on April 10, 2014 and...

shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13 on April 20, 2014. The first time we heard from you regarding the cancelation of your account was on April 21, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-05-30 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team24 hours a day, 7 days a week [redacted] (US Only)Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $92.13. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]Bella At Home

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...

have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 14, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your package must be received back to our warehouse before 2016-04-01 to avoid being charged $9.41 for the Complete Program. The initial shipping costs are not refundable.   Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Bella at Home ###-###-####