BellaAtHome.com

This is a scam. I thought I was getting a product ed for a discounted price. After processing it said after 8 days I would be enrolled in a trip and billed monthly for the product. It said this could be cancelled through the website. I used the way cancle option and it said my credit card would only be billed once for a price I had never agreed to. I called this business and they said because I already 'cancelled' the account online they could not override this and I will be charged for the product. I was trying to cancel it 2 minutes after I ordered it, and they refused to cancelled the charge or give me a full refund.

your statements are only partially true as is with most deceptive practice. I did not see the charge you say was a notification in the agreement. If you'll notice many complaints concerning your business practices are similar to mine. Most agreements are to protect the seller from further pay outs. Yours, if there was one was not noticeable. Also, one of your representatives called to confirm my agreement and she was told by me that I was not aware that I agreed to a contract and to cancel it. She did not and I received no email confirmation that I was still in a contract with your company. The merchandise arrived after the date it was to be returned. Anyone with a sound mind would realize that a consumer sampling a $1.09 product was not going to purchase something for almost 10 times its price. After I called to complain, my number went to an automatic statement that my account was closed. Curiously I have not seen one of your advertisements since. I was obviously targeted, taken advantage of and removed from your list. JMHO. If you were a reputable company you would have no problem refunding the 2 charges of $94.31. We'll see if you are customer service oriented or deliberately taking advantage of people on the Internet.  I hope the Revdex.com can review the complaints on the websites and respond in my favor if you are not honorable enough to do it yourself. JMHO.

Mr. [redacted], We have received your complaint from the Revdex.com and take your complaint seriously.  Your charges for the cost of the product have declined and never went through. You do not have an active account with us. You have only been charged the initial trial fees for your trial package equaling $4.90. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can.  Sincerely, Olivia M[redacted]

[redacted], According to your response you havefraudulently used your grandmother’s credit card. In addition you failed tofollow our policy, stating that you needed to use your own credit card to orderour product. We are not responsible you failed to follow the terms that youagreed to. You may also note that the termsyou agreed to (the same terms which stated you needed to use your own creditcard) stated that you may only receive one refund for your most recent shipmentif a successful return is completed. You failed to return your product asinstructed by the return deadline date, and I made an exception and issued arefund of the product price despite your failure to comply with our termsmultiple times. Your initial trial shipment is noteligible for any refund or return. Your account remains canceled and you willnot receive any further shipments or charges. I am considering this matterclosed. [redacted]Bella At Home

Ms. [redacted],

We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. We received your order on April 16, 2014...

and shipped your package the next day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

The first time we heard from you regarding the cancelation of your account was on April 22, 2014 when you used our online cancelation form. At that time you accepted an offer to keep your initial trial shipment for an extremely reduced rate of $9.41 which also canceled your account.

You did have multiple options presented to you, including the option to return your product to avoid this, and all charges, however because you selected to keep your product for the discounted rate you are not eligible for a return or refund. Your account remains canceled and you will not receive any other shipments or charges.

Bella At Home

Ms. [redacted],

We recently received your complaint from the Revdex.com regarding your Bella At Home account. I apologize for the delay in responding to your complaint, we were first provided with it on November 20, 2013. We take complaints very seriously and we...

hope this response will provide you with additional information. According to our records, we received your order on February 26, 2014 and shipped your package the same day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13 on March 8, 2014. The first time we heard from you regarding the cancelation of your account was later that day after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

I apologize but you are not eligible for any refund as we were not contacted within your trial period to cancel. Your account remains canceled and you will not receive any further shipments or charges.

Bella At Home

Mr. [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Bella At Home account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

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records, we received your order on January 15, 2013 and shipped your package

the same day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $76.13 ten days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $76.13

on January 25, 2013. You were then enrolled into our monthly shipment program

and received 11 additional packages at the cost of $76.13 plus shipping. The

first time we heard from you regarding the cancelation of your account was on November

30, 2013 after your November shipment had already been dispatched. Your account

was immediately canceled and you have not received any shipments or charges

since then.

At that time we provided you with

return instructions so you could return your November shipment for a full refund

of the product price (minus shipping costs). Your return must be received by

December 15, 2013 for a refund of $76.13 to be issued. Your account is not

eligible for any additional refunds or returns.

Bella At Home

Bella at Home is completely dishonest. I never, ever received a package or return label from Bella at Home. I have spoken to the Mail Fraud department at the United States Postal Office, USA and they feel Mail Fraud is certainly a problem for this company. They have no record of a package being shipped to my address from Bella at Home. The tracking number that Bella at Home gave me was only a PRESHIPMENT LABEL, which means the package never left their facility. The USPS are currently investigating as well. Upon realizing that I was on to their fraudulent activities, Bella at Home has adjusted my credit card account after my credit card company started disputing the charges. inve

Ms. [redacted], You have already spoken with a representative who provided you with return instructions to receive a full refund of $92.13 upon receipt of your product. Your return instructions are below: Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-12-16 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team24 hours a day, 7 days a week [redacted] (US Only)Please note that your return deadline date is December 16, 2014. If we do not receive your return by that date a refund will not be issued. It is your responsibility to read the purchase terms at the time of your order. We provided them in multiple places both during your order process and even emailed you the terms after you completed your order. You failed to read the terms of your offer, were offered a full refund, and still filed a frivolous complaint. We will not cover shipping costs. If you would like to receive a refund of $92.13 you can follow the return instructions that were provided to you prior to filing this complaint.

Ms. [redacted],

We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order...

on May 23, 2014 and shipped your package the same day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13 on June 2, 2014. The first time we heard from you regarding the cancelation of your account was on June 3, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-07-08 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:[redacted]

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

Bella At Home Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $92.13. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]

Bella At Home

Mr. [redacted],We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order...

on April 23, 2014 and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of  your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13 on May 2, 2014. The first time we heard from you regarding the cancelation of your account was on May 12, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is 537f7cca581d9. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-1.7 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $92.13. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]Bella At Home

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your...

order on February 27, 2014 and shipped your package the same day. The [redacted] delivered your shipment on March 1, 2014 with an assigned tracking number of [redacted].

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13 on March 9, 2014. The first time we heard from you regarding the cancelation of your account was on March 10, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then. 

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a 60% refund.

Your return was received on March 13, 2014 and a refund of $69.10 was issued the same day.

I apologize but you are not eligible for any additional refund. Your account remains canceled and you will not receive any further shipments or charges. However, in an effort to maintain our standard for customer satisfaction I have issued an additional refund in the amount of $23.03.

[redacted]

Bella At Home

Ms. [redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your order...

on November 7, 2013 and shipped your packagethe next day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on November 17, 2013. You were then enrolled into our monthly shipment programand received an additional package at the cost of $92.13 plus shipping on December17, 2013. The first time we received notification that you wanted to cancel your account was on January 15, 2014. Atthat time you were offered the option to return your December shipment for afull refund, or to receive a $55.00 refund in lieu of returning the product.You accepted the $55.00 refund and it was processed that same day.I apologize but you are not eligible for any additional refund. Your account remains canceled and you willnot receive any further shipments or charges. I also cannot assist you with anyproducts you may have ordered other than Bella At Home. [redacted]Bella At Home

Ms. [redacted]  We recently received your complaint fromthe Revdex.com regarding your Bella at Home account. According toour records, we received your order on April 20, 2015. Theterms of the offer that you agreed to at the time of your order clearly statethat you were to have a 10 day trial period starting from the date of yourorder processing in which you could cancel your account to avoid furthercharges.  They also indicate that “you must take affirmative action toavoid further charges or you will be charged in the amount of $92.13 ten daysfrom the date of your order processing for the product.”    Theseterms were presented to you in multiple places on our website when you orderedour product. Additionally, you were sent an order confirmation email after yourorder was completed that provided a full written version of the terms youagreed to. Whenyou ordered the product you also checked a box indicating that you had read andagreed to the terms of the offer. When a customer checks that box we mustassume that they have actually done what they are stating they did. If therewas any confusion with the terms you could have called our customer serviceteam and they would have been happy to assist you.  Sincewe did not hear from you during your trial period, you were charged $92.13 onApril 30, 2015.  Accordingto our records the first contact we had requesting the cancelation of youraccount was on April 30, 2015. At the time you canceled your account, we issuedyou a return merchandise authorization number (both through a live customerservice representative and through a follow up email) so you could return yourshipment for a full refund. An email was sent to your email address with fullinstructions to return your package. Your account remains canceledand you will not receive any further shipments or charges. Since the time youraccount was canceled, you have contacted your credit card company and initiateda chargeback.  Because of the chargeback, we cannot issue you a credit atthis time because you would then end up getting a credit twice for thosepurchases. Ifyou should need further assistance, please contact our Customer Service Center.We're happy to assist you in any way we can.   Thankyou,   Bellaat Home Customer Service Team 24hours a day, 7 days a week 

[redacted] (US Only)

on 5\14\16 I received a return authorization from Bella, [redacted], which said that if the package is received before 5/29/16 a credit will be issued back to my credit card. My [redacted] tracking receipt says that on 5/23/16 at 2:03 pm the package was received by Bella. My credit card company was told by you that you did not receive the package so they could not issue a credit.  If you need to see the [redacted] tracking please send an email address and I can send it. Thank you for your attention to this matter.  [redacted].

Mr. [redacted],   We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records, we issued you a return merchandise authorization number ( through email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.   As a courtesy, we have gone ahead and issued you an immediate refund of $92.13. To this day, we have not received your returned shipment.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  ###-###-#### (US Only)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told that I the items were not returned with in the slotted amount of days "unopened" that I would be charged. Lot can not be a trial of I am unable to open the product. 

Regards,

This business deal just like a scam artist. I received an email from ebay for a free offer an ending up with these crooks (BELLAATHOME.com). I am retired so I have the time to watch my credit statement. Their game is to prey on individuals that might not notice what they are doing with charges on your card.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted]

Mr. [redacted], After reviewing your account I can see that an error was made. Due to an incomplete address being provided by the customer at the time of order the package was returned to us. I have issued a full refund in the amount of $92.13 today. Please allow 5-10 business days for this to...

reflect on your account.