BellaAtHome.com

[redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on October 21, 2014 and shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on October 31, 2014. The first time we heard from you regarding the cancelationof your account was on November 5, 2014 after you had already been charged.Your account was immediately canceled and you have not received any shipmentsor charges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction our representative tried to assist youwith a refund. Unfortunately you refused all offers to assist you anddisconnected the line. Our representative issued you an RMA number and emailedyou return instructions to give you every opportunity to return your productfor a full refund. Our records show that you havefiled a dispute with your credit card company in the form of a chargeback. Thisprevents us from issuing any refunds as it would result in multiple credits ona single transaction. Your account remains canceled and you will not receiveany further shipments or charges.

[redacted]Bella At Home

Mr. [redacted],

Your return has been received back and a refund of $70.00 was issued back onto your account on December 20, 2013. Due to a system error you were not refunded the full amount. I have refunded an additional $6.13 back on to your card today. It may take 3-5 business days to reflect on your statement.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information.  We received your order on February 26,...

2014and shipped your package the same day. The [redacted]delivered your shipment on February 28, 2014 with an assigned tracking numberof [redacted].The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  Our purchase terms alsospecify that if you cancel your account within the trial period you will berequired to return the included 30 day supply within 15 days of the cancelationdate. These terms were presented to you in multiple places on ourwebsite when you ordered our product. Additionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offer. When a customer checksthat box we must assume that they have actually done what they are stating theydid. If there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist you. According to our records the first contact we had requesting thecancelation of your account was on February 28, 2014 when you used ourautomated system. At the time you canceled your account, we issued you a returnmerchandise authorization number so you could return your shipment to avoid anyfurther charges.  Using this method, youwould have incurred no charges for the product.   You were given all return instructions overthe phone and through a follow up email. You were also told that the productneeded to be received by March 15, 2014.At no time did you contact us to advise us that you had notreceived the product. To date we have never received your returned shipment. When yourreturn deadline passed and we did not receive your product back you werecharged $92.13. I apologize but you are not eligible for any return or refund.However, in an effort to maintain our standard for customer satisfaction I haveissued a refund in the amount of $55.00. [redacted]Bella At Home

I ordered a trial offer from this company. I also ordered a trial offer from a company called [redacted]. Apparantly these companies work together and advertise their products together. The trial offer for each was to cost 1.03 (each) and I put this on my charge. It turns out that each billed me 3.87. They are also sending extra product that I either have to return or pay a discounted price for if I decide to keep. They are hard to reach by phone and they have an easy cancellation set up on their phone but you either have to buy the product they have sent (that you did not ask for) or you have to return it all at your expense. They also have an easy cancellation spot on their website. This makes me think that there are many people who have ordered this trial offer that are unhappy as am I. They seem to have a very good racket going on. I hope you will investigage these companies and their websites. /the website says you can reach them 24/7. I found this to be untrue. I feel they do not really advertise what you are getting into clearly. I would never had ordered the trial if I had understood this. I really believed all I was to receive was a small trial offer. This has turned into a big hassle!

Mr. [redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your order on March 3, 2014 and...

shipped your package the sameday.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on March 11, 2014. The first time we heard from you regarding the cancelationof your account was on March 24, 2014 after you had already been charged. Youraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a refund or to receive a 60%refund in lieu of returning the product. You accepted the 60% refund option.I apologize but you are noteligible for any additional refund. Your account remains canceled and you willnot receive any further shipments or charges. [redacted]Bella At Home

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did get a return authorization from the company, but I did not order their product from their website - I used a link through [redacted]k. A company SHOULD NOT BE ALLOWED hide a monthly membership in the terms and conditions knowing damn well that no one reads them. Plus, they gave me 8 days to respond if I wanted to cancel but I received the product after the 8 days! Yes they got me - they got me good, but my complaint is to hopefully have the Revdex.com stop companies from operating like this.

Regards,

Ms. [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Action Pro White account. We take complaints very seriously and we hope

this response will provide you with additional information. According to our

/>

records, we received your order on February 16, 2014 and shipped your package

the next day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on February 24, 2014. The first time we heard from you regarding the

cancelation of your account was on February 25, 2014 after you had already been

charged. Your account was immediately canceled and you have not received any

shipments or charges since then.

Our purchase terms clearly state

that your card will be billed 8 days from the date of order. Additionally those

terms state that once your trial period expires you are no longer eligible for

a refund.

In response to this complaint I

have issued you a Return Merchandise Authorization number so you can return the

included complete program portion of your trial shipment for a full refund. The

following return instructions were sent to you outlining the steps required to

receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package.

Under the Return Policy, you may only return one package for credit. The

package must be received before 2014-04-15 to qualify for credit. If your

return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package.

You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thanks you,

Action Pro WhiteCustomer Service Team

24 hours a day, 7 days a week

[redacted] (US Only)

Please note the return due date. I

did extend the due date beyond our standard 15 days to make sure you would have

plenty of time to return your package to receive a refund. Upon receiving your

package back, we will issue a refund in the amount of $94.31.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did get a return authorization from the company, but I did not order their product from their website - I used a link through [redacted]. A company SHOULD NOT BE ALLOWED hide a monthly membership in the terms and conditions knowing damn well that no one reads them. Plus, they gave me 8 days to respond if I wanted to cancel but I received the product after the 8 days! Yes they got me - they got me good, but my complaint is to hopefully have the Revdex.com stop companies from operating like this.

Regards,

[redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on September 3, 2014.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on September 13, 2014. You were then enrolled into our monthly shipment programand received an additional package at the cost of $92.13 plus shipping on October13, 2014. The first time we receivednotification that you wanted to cancel your account was on October 28, 2014. Atthat time you were offered the option to return your December shipment for afull refund, or to receive a partial refund in lieu of returning the product.You accepted the offer to return your shipment and the following return instructionswere sent to you via email and provided over the phone. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Underthe Return Policy, you may only return one package for credit. The package mustbe received before 2014-11-12 to qualify for credit. If your return is receivedopened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team[redacted] (US Only)You were assigned a returndeadline date of November 12, 2014 in order to receive your refund.Unfortunately your return was not received until November 25, 2014 and it wasreceived without the required RMA number to receive a refund. I apologize but your account isnot eligible for any refund as our return policy was not followed. However inan effort to maintain our standard for customer satisfaction I have issued arefund of $92.13 back to your card today. It may take 5-10 business days topost. No further refund will be issued. [redacted]Bella At Home

By the time one realizes he has been scammed, the product has been opened and part of it if not all used up. If there is anything left, they charge a restocking fee.Their sister company, Blizzard White, did the same thing. Seven days after I received the product, they charged me $94.31.Is there any way these companies can be stopped?

Ms. [redacted],

We recently received your complaint from the Revdex.com regarding

your Bella At Home account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

records, we received...

your order on April 29, 2014 and shipped your package the next

day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affiramtive action to avoid further charges or you will be charged in

the amount of $92.13 ten days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13

on May 9, 2014. You were then enrolled into our monthly shipment program and

received an additional package at the cost of $92.13 plus shipping on June 8,

2014.

The first time we received

notification that you wanted to cancel your account was on July 2, 2014. I

apologize our representative did not offer you the opportunity to return your

June shipment for a refund. Please follow the return instructions below:

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The [redacted] number you requested is [redacted]. This is valid for one package.

Under the Return Policy, you may only return one package for credit. The

package must be received before 2014-08-03 to qualify for credit. If your

return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the [redacted] number prominently on the outside of the shipping package.

You will not receive credit if you do not use this [redacted] number.

Our return shipping address is:

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thank you,

BellaAtHome Customer Service Team

24 hours a day, 7 days a week

Please note the return deadline

date. I did extend it beyond our standard 15 day return window to allow you

ample time to receive a refund. Upon receipt of your return we will issue a

refund of $92.13 which is the full product price minus the shipping cost on

your June shipment. Your original shipment is not eligible for any refund as we

were not contacted within the trial period to cancel your account.

Bella At Home

Ms. [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Bella At Home account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

/>

records, we received your order on November 14, 2013 and shipped your package

the same day. The United States Postal Service delivered your shipment on

November 16, 2013 with an assigned tracking number of [redacted].

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $92.13 ten days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13

on December 4, 2013. The first time we heard from you regarding the cancelation

of your account was on December 5, 2013 after you had already been charged.

Your account was immediately canceled and you have not received any shipments

or charges since then.

At that time we reminded you of

the terms of the offer that were agreed to at the time of your order which

state that once the trial period has ended, product from the initial shipment

is not eligible for a return or a refund. However, our representative offered

you two refund options. You were given the option to return the product for a

full refund, or to receive a $55.00 refund if you were unable to return the shipment.

You refused all offers and opted to file a frivolous complaint instead.

In response to this complaint I have

issued you a $55.00 refund back on to your card as a courtesy. If you would

like to receive a full refund you will need to return the product. You may call

our customer service line to obtain an RMA number prior to returning the

product. You will need to contact us by January 30, 2014 to arrange a return.

Bella At Home

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank You very much for following up with me. I got a complete refund from Bella at Home last week. I am grateful that you took my complain into consideration.The issue has been resolved.  

Regards,[redacted]

You can find the same carbamide peroxide anywhere, eBay, ....they want to charge you out of your checking 90 something dollars a month I got the 8 day trial, then I canceled, they wanted 32$ for the "trial" offer I already paid for..... Um?m noope

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 22, 2016. The terms of the offer that you agreed to at the time of your...

order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on April 29, 2016.   As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Thank you,  Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

Ms. [redacted],We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and we have received your product back. You will not receive any charges for the product.We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####.Sincerely,Bella At Home

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I have reviewed the response of the business and find their statement to be false.  I have my original invoice which shows the correct date of purchase and clearly does not indicate any language regarding any time frame.  More to the point, a free trial sample does not have a time frame for use, that is why it is a sample.  Also the invoice proves that I only ordered the sample, not a complete kit.

Having said that, I did get the proper refund from the company,  I just wanted you to know that they made a false statement to you.

I ordered a "free" trial...just pay shipping. The trial product came with a subscription package (2-units)
I checked my cc and discovered they had billed me for
the second unit which I didn't agree to. When I contacted them,they said they could only refund me $50 of the $92 they charged. I said I never ordered the plan only the trial. I received a RMA and sent both units back unopened.This was 10-days after they processed and sent it to me. The return policy states they will reimburse up to $4.95 for your shipping cost. I e-mailed an attached ship cost verification as directed. No response. I phoned and was told my account was closed,I had been credited for the amount charged.
I tried to get back to the e-mail they sent stating they would reimburse me for the ship but just got run in a circle. The spin starts with these people. They are going to make money one way or the other. Oh, the
return policy also states that they would reimburse the full amount if the product wasn't opened or damaged. This is bunk. they were telling me before I ever returned it that the full amount wasn't to be issued.
They also billed more for the trial shipping than was stated. These people have no thoughts of standing behind their product. I would suggest buying from
a store. At least you know what your getting into.