BellaAtHome.com

Ms. [redacted],We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your...

order on November 4, 2013 and shipped your package the next day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13 on November 14, 2013. You were then enrolled into our monthly shipment program and received an additional package at the cost of $92.13 plus shipping on December 14, 2013. Prior to this complaint we have never received any contact from you to cancel your account or request a refund.On December 17, 2013 we received a returned shipment from you. At that time we canceled your account and issued a refund of $92.13 for the shipment you returned, despite the fact that our return policy was not followed. I apologize but you are not eligible for any additional refund. Your account remains canceled and you will not receive any further shipments or charges. [redacted]Bella At Home

Ms. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback.  Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can.    Sincerely, Bella At Home

[redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on September 16, 2014 and shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on September 26, 2014. The first time we heard from you regarding thecancelation of your account was on September 27, 2014 after you had alreadybeen charged. Your account was immediately canceled and you have not receivedany shipments or charges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipment isnot eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction I have made an exception and allowed youto return your product for a full refund. The following return instructionswere sent to you outlining the steps required to receive your refund. Dear [redacted]This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package.Under the Return Policy, you may only return one package for credit. Thepackage must be received before November 10, 2014 to qualify for credit. Ifyour return is received opened or damaged there will be a $19.60 repackagingfee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team24 hours a day, 7 days a week [redacted]Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to receive a refund. Upon receiving yourpackage back, we will issue a refund in the amount of $92.13. Once again thisis an exception as our terms state you are not eligible for any refund.[redacted]Bella At Home

To anyone this may concern, I had signed up for a free trail with [redacted], not bella at home. The terms that I agreed to were to be shipped a trial pack, not a trial pack and a month subscription from [redacted]. I did not agree to these terms with Bella At Home and would not accept if offered. I have also been charged more money than what you advertise. I have shipped the trial pack as well as "the complete system" back to your warehouse. The tracking code for this package is [redacted].However you received my information, it was done by unethical means. I would like to know who sold you my information. Thank you,

Ms. [redacted] We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on April 20, 2015. The terms of the offer that you agreed to at the time of your order clearly state...

that you were to have a 10 day trial period starting from the date of your orderprocessing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer serviceteam and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on April 30, 2015. According to our records the first contact we had requesting the cancelation of your account was on April 30, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.Your account remains canceled and you will not receive any further shipments or charges.Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback.  Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Thank you,  Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted]

Mr. [redacted],

We recently received your complaint from the [redacted] regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your...

order on April 29, 2014 and shipped your package the same day.

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13 on May 9, 2014. The first time we heard from you regarding the cancelation of your account was later that day after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.

At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.

However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-09 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

BellaAtHome Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $92.13. Once again this is an exception as our terms state you are not eligible for any refund. Additionally we have not charged your card  $200.00. [redacted]

Bella At Home

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted],

It appears that our rep made an error. Your April shipment may be returned with the following return instructions. I have extended your return deadline date to allow ample time to return your product.

Dear [redacted],

This email is being sent to confirm...

that your account is cancelled. You will no longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-05-17 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

BellaAtHome Customer Service Team

24 hours a day, 7 days a week

[redacted] (US Only)

Upon receiving your shipment back we will issue a refund of $92.13 which is the full product price of your April shipment, minus shipping costs. If you have any questions about the return instructions please contact the customer service number above.

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding

your Bella At Home account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

records, we received your...

order on June 9, 2014 and shipped your package the

same day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $92.13 ten days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13

on June 19, 2014. The first time we heard from you regarding the cancelation of

your account was on June 20, 2014 after you had already been charged. Your

account was immediately canceled and you have not received any shipments or

charges since then.

Our representatives have made

every effort to assist you with a full refund. You were provided with return

instructions to return your product for a full refund.

On June 29, 2014 we received

notification from your credit card company that you filed a dispute against

this charge in the form of a chargeback. This prevents us from issuing any

refund as it would result in multiple credits on a single transaction. Your

account remains canceled and you will not receive any further shipments or

charges. Additionally I am unable to assist you with any orders you placed with

any companies other than Bella At Home.

Bella At Home

Ms. [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Bella At Home account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

/>

records, we received your order on August 11, 2013 and shipped your package the

next day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $92.13 fourteen days from the date of your order processing for

the product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13

on August 21, 2013. You were then enrolled into our monthly shipment program

and received an additional package at the cost of $92.13 plus shipping on September

20, 2013.

The first time we received

notification that you wanted to cancel your account was on September 23, 2013.

At that time you were provided return instructions so that you could return

your September 20th shipment for a refund of $92.13.  Shipping costs are not refundable.

Your return was received on September

25, 2013 and a refund of $92.13 was issued that same day. I apologize but you

are not eligible for any additional refund. Your account remains canceled and

you will not receive any further shipments or charges.

Bella At Home

Mr. [redacted], Your return has been received back and a refund of $92.13 has been issued back to your card. Please allow 5-7 business days for this to reflect.

Ms. [redacted],

0.67em 0in;">We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on July 7, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.     As a courtesy, we have gone ahead and issued you an a return merchandise authorization aka RMA number so you could return your shipment for a full refund.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted]

Ms. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback.    We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can.    Sincerely, Bella At Home

I went onto Consumer life style website and there was a big ad that was about a Mom who combined two dental whitening products because she was teacher on a low salary that needed sometrhing inexpensive. These companies Were DENTAL PRO and WHITENING FAST. They offered a one week supply of each product for $1.03 each. I ordered it and never saw, read or was informed I was entering into an automatic buying club where they were going to ship these products to me every month unless I cancelled within 8 days.
They charged my credit card for $94.31 12 days later Don't buy from Dental Pro or Whitening Fast This is a scam! The address for Dental Pro is in Boulder Colorado. WHitening Fast in Phoenix Arizina and their call centoer is ion North Las Vegas. They ripped me and countless others off for over $90.00 each. I have reported them to Ebay I have reported them to my bank I am going onto every rip off website I am contacting AMazon and anyone else who lets them advertise. I am going to see if any interstate laws about fraud have been broken and go after them if they have. Beware of these people! DON'T BUY FROM THEM!!.

This company is a total rip off on every level. Even when I canceled my membership within the perimeters of the agreement, my account was still charged $94. The customer service person is not at all helpful and this is obviously a scam. Stay away from this company!!!

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to list the following inconsistencies and events with regard to my complaint.First and foremost, Bella At Home is in the practice of not refunding any monies or honoring their agreements/promises.  I had to make several phone calls and was never given the opportunity to speak to someone in management to correct my issue.  I was instead offered a 10%, 30%, 50%, 75% refund, all of which I rejected.  I explained that I did not feel the product shipped to me was in fact worth $92.13 plus the shipping cost of $3.87.  After several shouting matches, I was given a Return Merchandise Authorization No. (19-629562) and told to send the unused portion and my money ($92.13) would be refunded.  I returned the unused portion of the whitening pens and mouth guard by UPS.  The cost of the shipment was $10.47 and the Tracking No. is [redacted]  It was received at [redacted], Unit E, Henderson, Nevada [redacted], the address I was instructed to return the product to.  In the interim, I had contacted my financial institution and requested a block of any future debits from my account from Bella at Home.  My financial institution granted my request and granted me a temporary credit of $92.13.  On July 22, 2015, the credit was reversed because Bella's falsification of the true events.  I contacted Bella to confirm their receipt of the merchandise and was met with uncooperative staff members who clearly did not have the ability to confirm shipment receivable information or direct me to the proper party.  They were uncooperative and never once attempted to resolve this issue amicably.As of today, September 10, 2015, I no longer have the merchandise since it was returned and Bella has kept my money ($92.13) all for the grand total of $106.47.  I have attached copies of the UPS Shipment Receipt along with reversal letter of the temporary credit from my bank.I am requesting a refund in the amount of $92.13 and will not stop my efforts until this is rectified.

Regards,

As stated in my previous response, you may call our customer service line to obtain an RMA number prior to returning the

product. You will need to contact us by January 30, 2014 to arrange a return.

To the Revdex.com and Bella-At-Home;
      I want to say, I'm amazed at how fast you changed your tune, processing  my refund.  I gather you did not care for me turning you and your business practices in to the Revdex.com.  Thank you for my money, but why are you still lying.  I noticed that you did not mention in your reply, how you send your order out as if from two separate companies and try to charge the same way.  How you tried to charge me again for my one order for another $92.+ . Causing my card to be shut off, which cost hundreds of dollars to get straightened out.  The thing is, doing business online is iffy.  I'm not in front of the person I am doing business with. I have no control over what they enter into their computer.  All transactions can be edited. There are a few things that we can not do.  One thing, is change the records for our phone, the calls I made or received. Another thing is I can not make somebody else run their business honestly.  I have my phone records as to the dates.  I have the purchase receipts, conformation emails.  I have my credit account records and I have a copy of the original ad from facebook. I have your employee names and dates as to when I called with notes on each one.  I also have 4 (four) refund conformation numbers - of which only one is good.  I am sorry that you cheated and lied and stole when doing business with me, but this is not from what I did or did not do.  No, this is all behind the things that you did and the consequences of those actions.  If you think that the things I have said about what you have done to me are bad. Then maybe you should check out the reviews and complaints made by many, many others - you do have an "F" business rating you know.  Sorry to have ever seen your ad, but glad I now know who and what you are.  
Sincerely,  [redacted]

I was introduced through an email sent by an acquaintance about an teeth whitening system by "bellathome.com". They pushed the product as a free trail. I read where I must contact them within 8 days to cancel the "free trail or full payment would be expected. That was fine, I knew it might take longer to evaluate the product and was willing to pay full amount this one time. At the end of the month I received another shipment which I did not order or expect. I sent them an email instructing them to stop the shipment. I noticed the full charge on my statement as I expected for that first time free trail. Every month I receive another shipment and a charge on my card. I have called them, I have emailed them and nothing seems to stop them. On my statement from them that I have does it state I must notify them to stop the "free trail". The charges grew from $3.87 to $102 and some change. I now have five boxes of this stuff. Of course, the card instructs you to first contact the seller to resolve the problem, I have done that. I am looking now at the card company to do their job.

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on March 9, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your RMA number is [redacted].  Your package must be received back to our warehouse before 2016-04-03 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable.   Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Bella at Home   [redacted] (US Only)