Bellami Hair

Dear Bellami Extensions Support Team,
I am writing to express my disappointment regarding my recent order of Bellami extensions. This was my first time ordering from your brand, and unfortunately, the experience has left me feeling quite dissatisfied.

I was excited to receive the extensions, especially after seeing the vibrant and luscious colors showcased on your website. However, upon opening the package, I was immediately disappointed to find that the colors of the extensions looked nothing like what was depicted on the website. The discrepancy was so pronounced that I couldn't help but wonder if I had received the wrong product altogether.

Additionally, I was taken aback by the quality of the hair itself. The extensions I received felt thin and stringy, far from the promised volume and fullness that I was expecting. To add to my frustration, one of the boxes appeared to have been opened, yet the warranty was stated as void if opened. This only deepened my disappointment and raised concerns about the overall integrity of the product.

Considering that I invested $300 in these extensions, I had much higher expectations for both the quality and accuracy of the product. I feel let down and regretful that I did not receive the value I anticipated for the price I paid.

I kindly request that you address these issues and help me find a resolution. I am hopeful that we can rectify this situation and restore my confidence in the Bellami brand. Whether that involves a refund, an exchange for a different product, or another suitable solution, I am open to discussing options.

I appreciate your attention to this matter and look forward to hearing from you at your earliest convenience. Thank you for your understanding.

Sincerely,

[Nicole]
[PRO830616]
[[email protected]]

So iv ordered extensions from bellami multiple times. Iv spent a couple grand because I really like their hair and I pay over $500 each time. Im a licensed esthetician and I specialize in coloring. My hair is half red, half black. I normally just purchase a blonde set and color the whole thing but even after only using semi permanent dye it still feels damaged. This time I decided to purchase a black set that way I only had to color half of it. Well… iv bleached it 3 times and its still jet black! Wtf! Im so incredibly upset. If I bleach it anymore itll be destroyed. Iv spent over $500 that I cant even wear. I just can’t believe after 3 bleaches its still completely black. I just needed it maybe 2 shades lighter because the red is a pretty dark merlot but I cant get it to lift at all!): I thought id get it for myself as a Christmas gift. ):

I bought this for my wedding that will be in july2021, and I was trying to curly it for the first time to see how this would look and the hair start to “burn” and smell really really bad. I am so frustrated because it was so expensive, I saved for that for really long time because I wanted for my wedding and I feel like I threw my money away. And they don’t accept returns, I want my money back!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10001132, and find that this resolution is satisfactory to meI will be sending them in later this week Regards, Francisca Duran />

Hair quality not that greatBought my hair over a year ago and have only used them times max they are real stringy and red yarn hair is all over itWaste of dollars

Hello M [redacted] , Thank you for your message and continued patienceAgain, I sincerely apologize that you are dissatisfied with your experience with Bellami Hair This morning, since we still did not receive a response to our investigation via email, I called in and spoke with a representative at FedExThey stated that the investigation shows that the carrier's GPS tracking for the scan was at the shipping address provided at time of deliveryAs our website does disclaim, "In the event a customer’s tracking number states delivery was made to the customers address, BELLAMI Hair does not offer refunds if the item is claimed to not have been deliveredBELLAMI hair offers priority mail with signature confirmation for an additional $which can be purchased at checkoutIf an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or DHL) for assistance." (http://www.bellamihair.com/pages/shipping-delivery) After speaking to upper management about this situation, we have come up with a solution for youThey are allowing me to make a onetime exception to re send out your order with FedEx Express Saver shipping (2-business days + insurance and signature confirmation) if you pay a $fee for the shippingI would need to send you a $invoice via PayPalPlease provide your email address that is associated with PayPal and also your shipping addressPlease confirm so that we can move forwardI look forward to your responseWarm Regards, C [redacted] Customer Service Manager

Hi J [redacted] ! Thank you for your response! We sincerely apologize that you are experiencing issues with your setWe would love to make an exception for you to return your opened set that you are having issues with for a refundPlease use the previous directions to return your set to us! Let me know if you have any additional questions! Warm Regards, N [redacted]

Response to Complaint: We have further refunded and resolved this matter with our customer Thank you!

Revdex.com: Can you find out for me how I return the extensions for a refund (if anything needs to be included with them) or if they will send me a new set...when they say "new seft," do they mean just one weft or a whole new order? Thank you! />

April 10, TO: Better Business Bureau – ID# 10570842>FM: [redacted] – Bellami Hair, LLC RE: [redacted] – (Order # 184490) In researching this case, there seems to be confusion on her order Originally customer purchased (Order 184490) on March 22nd at 11:PM Customer order the Lilly Hair 260g #Beach Blonde which include the carrier and hanger Bellami responded to the customer on April 8th at 2:pm the information stating how and what conditions extensions could be returned Bellami was contacted April 8th at 10:pm that the hair was not opened and could be returned Bellami re-emailed the customer (again today) and sent return instructions for her extensions Today’s email is below, this explains the return, the color of her hair versus the extensions and threads that were found in her set We are more than happy to accept her return Response to Customer via email 4/at 11:30am I am attaching instructions for your return of the extensionsI am a little confused as well since I am also doing your Revdex.com responseI am not quite sure what you would likeWe can do a refund, the platinum is more difficult color to matchBased on the color of your hair, will have to work with you stylist to match that colorOur Beach blonde is the closest color that we would have Keep in mind that each set is individually dyed, sometime the strands of colored thread are left over when they collect the Remy hair and create the extension to our specificationsOur hair is double drawn at the top and bottom, and sometimes the thread they use to collect and complete each set is not removed all the way I will be more than happy to replace your extensions, however, I do not have anything close to your current color with you having to visit a salon to professionally achieve the look and color that you desire Please reach me if you have any questionsBelow are the return instructions: Bellami Hair extends every opportunity to work with the customer, sometimes that time may span several days depending on communication exchanges with customers Our standing policy is that any set of extensions that have a defect, such as threads left during the processing of extensions will be either refunded or exchanged This process of collecting hair and processing it is the same for every manufacturer and companies that carry extensions Thank you for your time and diligence with regards to this complaint Bellami Hair, LLC takes a very proactive role in servicing our customers with the best possible solutions for all customers Please do not hesitate to reach me should you have any further questions with regards to this complaint Regards, [redacted] COO

Hi T***! I sincerely apologize that you are dissatisfied with your setOur extensions are 100% Human Remy hair and are double drawnThe life span of our sets are typically 3-monthsIf there is any issue with a set we have multiple solutions that we offer our customers including complimentary hair care, weft replacements, clip replacements, along with our return/exchange/inspection policies As per our website, "Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced coloristDyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctlyWe also recommend not lightening or using any bleaching agentsWe do not recommend dying our Balayage or Ombre sets as they have been processed multiple timesDue to the processing they have gone through they do not take to dying well.***Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.***" I am having some trouble locating your order with the provided information, would you be able to provide the first and last name used to place the order, the email used, or the order number? This will help us in finding a solution for you! I look forward to your response! Warm Regards, N***

Hello S [redacted] ! I sincerely apologize that you are experiencing issues with your in Curler and are dissatisfied with your experience with Bellami Hair face="Arial" size="2"> As our website states, "***All HOT TOOLS purchased with a discount code are considered FINAL SALE items and are not eligible for returns, exchange or warranty replacementYou may only return or exchange any BELLAMI Professional Styling Tools if the item was purchased at full price and a restocking fee will be deducted for the amount of $once returned***" As a one time courtesy, we are more than happy to make a one time exception and wave the replacement part/ shipping fee to send you a brand new in basePlease contact me back to confirm your shipping address and we will get that right out to you! I look forward to your response! Warm Regards, Ni***

I bought the in curler set just over a year ago(begining of august last year) Within the first week of having the curlers going through and trying them out I had taken off the largest gold curler and it had broken from the bottom revealing cordsI messaged the company in extreme dissapointment that I have only had the product for a weekFrom what I remember there was constant back and forth messaging having to show pictures (understandable) before they sent me another oneThat one worked I use the flat iron typically as a traveling tool, and is usually left at my boyfriends house for when I stay there on weekends I have an Amika flat iron which I love and use on a regular basis at home I had cut my hair to have bangs just the week before - and styled them every day for a week before I stayed at my boyfriendsThat morning I woke up and got ready, and flat ironed my hairI went section by section with the heat all the way upWhen I came about to go over my bangs, I turned the heat down as they dont need the full heati waited about minutes for it to cool a bit (realizing it wouldnt be completely) went over my bangs with it and just smelt burnt hairit fried one side of my bangs turning them yellow and very brittle!! On wednesday I messaged bellami in hopes I could exchange my flat iron for a new one- the lady listened to what I had to say and looked up my information and proceeded to tell me that she is sending me a shipping label that I can use to send my flat iron back I then questioned her since I knew it was a month over warrentyshe said that she cant do anything but give me 10% off or 'free items'i was clearly unsatisfied since I work in a salon that sells flat irons and I know that usually when someone has an issue out but close to warrenty we usually try our best to help them outi sent about emails after and had no responsei also posted poor reviews on both the in and the runway flat iron which is the flat iron used in the in neither of my reviews got published i'm sorry but I have had my amika flat iron for over years with every day usage- this flat iron was used maybe times a week at most for under a yearpathetic im totally dissapointed and every other person I have told this story to is just as dissapointed with the lack of customer service

Hello [redacted] , Thank you for your messageI sincerely apologize that you are dissatisfied with your experience with Bellami HairI have just confirmed with the shipping manager that your order has been batched and in the final stages of processingOnce the order is processed, you will receive an email confirmation with tracking infoYou should be receiving this confirmation todayOur shipping department is currently experiencing a high volume of orders and are doing their very best to fulfill orders as fast as possibleWe appreciate your continued patienceFor your inconvenience, I would be happy to offer you a 10% discount off of your next set purchaseTo redeem, place an order, contact us either the order number, and we will refund 10% off of the set price back to the card used at time of check outIf you have any further questions, comments, or concerns please do not hesitate to contact me directly and I will be happy to further assist youWarm Regards, [redacted] Customer Service Manager [redacted] @bellamihair.com

Complaint: I am rejecting this response because: Regards, J [redacted] The hair extensions have already been openedThey cannot be returned for refund because they were taken out of the packagingI will not except this as a form of apology

not real hair, it melts, it feels like barbie hair, it looks fake, and its is really thin, surprising about this because the claim that the hair is super thickIf you confront them with an honest review posted on their Instagram or facebook they will block you and erase the bad review about them, they wont answer to your concerns when its something negative about the hairIf you don't have anything good to say about their product they wont listen to you !

http://cdn.shopify.com/s/files/1/0143/4652/files/email-logo.gif?20688(bellamihai...⇄ Hi Jennifer! We will be happy to assist you today with your return! Simply send your *unopened [redacted] BELLAMI'S back to: *BELLAMI / Returns [redacted] Park Center Dr Unit C Simi Valley, Ca USA [redacted] Please follow the below instructions to ensure that your return will be processed and received! Once we receive your return you will be notified by a representative within 4-business daysPlease include your confirmation email that was given to you at the time of purchaseThis should state your order #, first and last name, or email address Be sure to include the TESTER portion of your BELLAMI'S as it ends up being a part of the full set!! Please indicate whether you would like an exchange and for which color or if you would prefer a return, if you would like to exchange your BELLAMI’S, you will simply be sent a re shipping invoice via our Paypal account after the return has been processed! Once this amount has been paid feel free to let us know by emailing [email protected] and your exchange will then be processed! We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking numberAfter a refund has been issued for a return it will show up in your account within 3-business days If you have any further questions or concerns feel free to contact us again at any time as we are always here at your service! Best, N [redacted] Customer Service Manager

Hi A**! I sincerely apologize that you are having issues with your set! face="Arial" size="2">I did look for a record of previous communication with you and I could not find oneAs our website disclaims, "Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced coloristDyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctlyWe also recommend not lightening or using any bleaching agentsWe do not recommend dying our Balayage or Ombre sets as they have been processed multiple timesDue to the processing they have gone through they do not take to dying well.***Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.***" set I would be happy to make a one time exception and send you out a brand new Bellissima 220g 22'' Ash Blonde (60) set Please contact me on [redacted] personal email and confirm your shipping address and we will get a set right out to you! I look forward to your response! Warm Regards, N [redacted] n***@bellamihair.com

Complaint: 10944578 I am rejecting this response because: Unacceptable!! Lies and poor business ethics. I am not going to be out $170 and not have any extensions on top of it. Very poor business and customer service. The next contact I will be making is the states Attorney Generals office. Regards, [redacted]

Hello B [redacted] Thank you for your emails and Revdex.com concernI sincerely apologize that you are dissatisfied with your experience with Bellami HairOnce again, I am more than happy to provide you with the solution that you are requesting, a full refundIn order to do so, we are requesting that you send the product that you are dissatisfied with back to usWe have provided you with a return shipping label in your email, if you do not have it any more please let me know and I would be happy to send you another one so you would not have to pay for return shippingPlease let me know if you have any further questionsBest,C [redacted] Customer Service Manager