Bellami Hair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10560551, and find that this resolution is satisfactory to me Regards, [redacted] I still had to cancel the existing order because even after all of that they were out of stock and still did not inform me of when it would return so I just ordered a different colorfact still remains that they could have sent me the order that was returned to them instead of using it to fill another order and fact still remains that they still did not send my original order in a timely mannereven after looking at their own response, if someone has to go through THAT much for one order it says something is wrong with that companyIt took well over a month but I did end up getting an order just a different color, I was just tired of all the stress from it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10570842, and find that this resolution thus far is satisfactory to meThank you very much for helping me have a good outcome! It is greatly appreciated Regards, [redacted] ***

Hello M [redacted] , Thank you for your messageI sincerely apologize that you are dissatisfied with your experience with Bellami HairAccording to the details of your order number 428876, you contacted our customer service department via email on 10/3/stating you did not receive your packageThe customer service representative that assisted you, then immediately opened an investigation with the carrier to see if additional details could be providedInvestigations can take anywhere from 2-business days.The tracking information states that the package was delivered on 10/1/Here is the direct link for the movement of the package: https://www.fedex.com/apps/fedextrack/?action=track&language=english&tracknumber...⇄ Please note that we processed and shipped out the order to the shipping information provided at time of checkout with the method of shipping applied by the customerThe method of shipping chosen for this order was FedEx SmartPostA signature option is available at time of purchase for an additional $This was not applied to the orderWith FedEx SmartPost shipping, FedEx picks up the package and carries it to the city of the shipping addressIt is then transferred to USPS to make the physical deliveryWhen a signature is not applied to the package, the carrier with then leave it inside the mailbox or on the doorstep of the shipping address You then called in on 10/5/at 10:01am and spoke with a customer service representative on the phone in which she reiterated an investigation was in progressWe emailed you back later that day with the response from FedEx: "In regards to your recent inquiry in reference to USPS Tracking#[redacted] 079, the last scan indicates that the parcel was delivered by the USPS on 10/at 16:At this time, we are researching this information with the USPSPlease allow a few additional days to complete this research, once complete, we will contact you with a resolution." At this time, have are still waiting on the results from the carrier so that we can then provide you with a solutionThis is a very unfortunate situation and we are more than willing to provide you with a solution as soon as we receive the details back from the carrier's investigationI will be in contact with you as soon as I hear back from themPlease let me know if you have any other questions, comments, or concerns in the meantimeWarm Regards, C [redacted] Customer Service Manager [email protected]

Hi J [redacted] We sincerely understand your frustrationIt is our company policy that it would need to be closed before being able to issue the refund We have gone ahead at this time and issued the refund for you on 11/2/ Should you need anything further please let us know Regards, N***

Hello A***,Thank you for your concernI sincerely apologize that you are dissatisfied with your setI would be happy to further assist you with a return and refund for your order number Please follow the instructions below:Simply send your BELLAMI'S back to:*BELLAMI HAIR / ReturnsRoyal AveSuite ASimi Valley, Ca 93063USA*Please follow the below instructions to ensure that your return will be processed and received! Once we receive your return you will be notified by a representative within 4-business daysPlease include your confirmation email that was given to you at the time of purchaseThis should state your order #, first and last name, or email addressBe sure to include the TESTER portion of your BELLAMI'S as it ends up being a part of the full set!! Please indicate whether you would like an exchange and for which color or if you would prefer a return, if you would like to exchange your BELLAMI'S, you will simply be sent a re shipping invoice via our Paypal account after the return has been processed! Once this amount has been paid feel free to let us know by emailing [email protected] and your exchange will then be processed!We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking numberAfter a refund has been issued for a return it will show up in your account within 2-business daysIf you have any further questions or concerns feel free to contact us again at any time as we are always here at your service!Best, C [redacted] Customer Service Manager [email protected]

In response to [redacted] complaint made on Dec 3rd Ms [redacted] had originally corresponded with our customer service team regarding the condition of her current set of BELLAMI’S and let us know they have been dyed and she had been experiencing trouble with your orderWe do make it very clear that when dyeing your BELLAMI'S there is a possibility that this may damage their set as it would someone’s hair that is attached to their scalpOur hair is processed and not 100% virgin and it may not take the same way to different types of productsWe are happy to offer her replacement wefts for any inconvenience she may have experienced or a 50% off her next purchase with us as we appreciate Ms [redacted] being a reoccurring customerWhenever a product is opened we have a very strict regulations regarding our return policy, currently my supervisor is in contact with Ms [redacted] to send images over of some of the issues she is currently experiencingWe hope to have this mater resolved shortly

This response is in regards to Nicole Oliver's Order # 154302, this item has been delivered to her address on Jan 28th I have provided her tracking link below: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=[redacted] As our policy strictly states below via our websitehttp://www.bellamihair.com/pages/shipping-delivery DELIVERY OF ITEMS: In the event a customer’s tracking number states delivery was made to the customers address, BELLAMI Hair does not offer refunds if the item is claimed to not have been deliveredBELLAMI hair offers priority mail with signature confirmation for an additional $which can be purchased at checkoutIf an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or DHL) for assistanceWe have gone ahead and spoken with MsOliver and are happy to offer a larger discount on her next purchase for any inconveniences she has experienced on behave of USPS

Hi J [redacted] We sincerely apologize that your order has not been sent out yetIt appears that your order was cancelled due to your order being high riskAt this time I am happy to issue a refund for you as we are not able to complete the order process at this time Once the Revdex.com complaint has been closed by yourself we can email you directly from your order to issue the refund Please let us know if you have any other questions

http://cdn.shopify.com/s/files/1/0143/4652/files/email-logo.gif?20688(bellamihai...⇄ B [redacted] ! Thank you for your emailWe would be happy to issue you with a refund for your order number placed on May 10, when we receive it back in our facility! Please use the following instructions to return your set!Simply send your BELLAMI'S back to:*BELLAMI HAIR / ReturnsSimi Valley, Ca 93063USA*Please follow the below instructions to ensure that your return will be processed and received! Once we receive your return you will be notified by a representative within 4-business daysPlease include your confirmation email that was given to you at the time of purchaseThis should state your order #, first and last name, or email addressBe sure to include the TESTER portion of your BELLAMI'S as it ends up being a part of the full set!! Please indicate whether you would like an exchange and for which color or if you would prefer a return, if you would like to exchange your BELLAMI'S, you will simply be sent a re shipping invoice via our Paypal account after the return has been processed! Once this amount has been paid feel free to let us know by emailing [email protected] and your exchange will then be processed!We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking numberAfter a refund has been issued for a return it will show up in your account within 3-business daysIf you have any further questions or concerns feel free to contact us again at any time as we are always here at your service!Best, Christine Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10088574, and find that this resolution is satisfactory to me Regards, [redacted] While not completely an accurate account on their part they are providing me a refund therefore I am willing to accept this

[redacted] The email address you provided was not pulling up the current emails you had sentHowever, we were able to locate this email address in our system which is different than the one associated with your order: [redacted] @yahoo.com At this time we would like to ask you to send the set back so we may have our quality control team inspect the set for defectsWe will then inspect the set and contact you upon completionPlease send the set back to: Bellami Returns [redacted] Park Center Dr Unit C Simi Valley, Ca Let us know if you have any other questionsRegards, Team Bellami

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10195193, and find that this resolution is satisfactory to meI disagree with the statement that I have no outstanding emails; I sent several and never received a replyI'm not
sure what is considered "outstanding" to Bellami HairThe business should be aware that the product has been opened and the original packaging is missing since I couldn't contact them for an exchange for months, and I do expect an exchange considering the inappropriate manner in which this company has provided customer serviceThank you for responding.
Regards,
*** ***

Hi L***,
We sincerely apologize for the issues that you experienced with your orderWe see that your order has been fully refunded and all products have been returned back to our headquarters Our customer satisfaction is our first priority and we
want to make sure that we can provide that to youAt this time we would like to offer you a discount on your next purchase as we would like to keep you as a customer at Bellami HairPlease let us know if you would like to place a new order so we can resolve this matter with youRegards,
Team Bellami

We sincerely apologize that you experienced issues with your extensions.At this time we can offer you to send them back to exchange the set for a different color that will closer match your hairWe understand that you did try to die them and the color did not takePlease understand that
the extensions are 100% human hairThe hair is processed to achieve the color that you receive it in.Please let us know if you can send the set that you currently have back and we can send out a different color for you!

We have communicated with the customer directly before the compliant
was filedHere is the solution that we offered her and will absolutely still honor if she finds it acceptable:
"We are happy to except your set back for either a refund or an exchange for a new set, whatever your preference isIf you are still interested in receiving either your money back or a new set, please use the return instructions provided in my last emailPlease let me know if you have any additional questions, comments, or concerns and I would be happy to be of assistanceI will look forward to your responseWarm Regards,***
Customer Service Manager"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10089805, and find that this resolution is satisfactory to me
Regards,
*** ***
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Order Number:
Helvetica, Arial, sans-serif; white-space: nowrap; text-overflow: ellipsis; overflow: hidden; z-index: 2; background-">Hi J***,
We sincerely apologize that you are having issues with your in Curler setAt this time we would be happy to make a one time exception and send you out a complimentary in replacement basePlease email us at [email protected] and confirm your shipping address and we would be happy to move forward with your solutionWe will look forward to your response!
Warm Regards,
N***
Customer Service Manager

Complaint:
I am rejecting this response because: I still have not received my refund
Regards,*** ***

** ***
We sincerely apologize that you are unhappy with your extensions
We have checked through our records and are unable to find any emails with the email address provided with you requesting assistance with your extensions
Is there
a different email address that we can use to look up this information so we can look into this further for you?
Regards,
Team Bellami

We sincerely apologize for any confusion that might have happened during the ordering process
We show that your order was cancelled on 10/21/and the full amount refunded back to your card that was used for the purchasePlease allow 2-business days for the refund to go
back into your account