Bellami Hair

[redacted]
The email address you provided was not pulling up the current emails you had sent. However, we were able to locate this email address in our system which is different than the one associated with your order: [redacted]@yahoo.com
At this time we would like to ask you to send the set back so we may have our quality control team inspect the set for defects. We will then inspect the set and contact you upon completion.
Please send the set back to:
Bellami Returns
[redacted] Park Center Dr
Unit C
Simi Valley, Ca 93065
Let us know if you have any other questions.
Regards,
Team Bellami

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11106926, and find that this resolution is satisfactory to me.
Okay that will be fine for me thank you 
My name is S[redacted] 
Address is [redacted] street Miami FL 33196 United States 
Regards, S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11155675, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID 10742536, and find that this resolution is satisfactory to me.
Regards,
V[redacted]

I am rejecting this response because: I reached out to them several times and they were VERY rude, I did as they advised and I asked around to see if the package was mis-delivered and it was not. Even our mailman- who was on our route for 6 years!!! was transferred, or fired or who knows because now...

we have a new one.
So really Bellami didn't help and didn't care to help. They're product is very expensive and you'd think that they'd at least give a discount in a replacement but no. Instead they were mean and totally unprofessional.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10570842, and find that this resolution thus far  is satisfactory to me. Thank you very much for helping me have a good outcome! It is greatly appreciated. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11383562, and find that the resolution is semi satisfactory to me. I will indeed take my refund for the shipping. I, however, will politely decline your offer on complimentary products from Bellami. I do not seek to gain free products from a company just based off of a unsatisfactory experience. This was much more than that. I had an event that was near and dear to me and I wanted to of course look my best. I would like to see Bellami step up their customer service, especially when it comes to opening the phone lines. Us paying customers should hands down at least have that form of contact. It is a disservice to your clients to not be able to speak or get in touch with an employee about a 400 dollar order. I felt as if I was being ignored, and then after I got my hair I would be fine. That is not the way to think or to run a business. So I would appreciate the shipping refund. Thanks. 
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11751717, and find that this resolution is satisfactory to me.   I have to pay $15 dollars to have my missing order re-shipped.
Regards,
M[redacted]

Complaint: I have emailed this company several times reguarding them sending me a return shipping label for a product I had ordered. The color of the hair I recieved was not the color that was shown on the website at all. They want me to pay for shipping for an exchange and then pay shipping for them so send me the correct product. Oh and their so call phone numbers don't even work!!!

The hair extensions themselves were okay, but the customer service not so much. I ordered the product in November to receive them before Christmas / my birthday. I've ordered from Bellami many times before so I didn't think there would be a problem. When I received my package, they sent me the wrong color extensions. It was no problem, I sent them back with no trouble and was just waiting for the right ones to come in. A week later they were sent by overnight shipping. My dad was home all day, nothing came in but on the FedEx tracking it said it was delivered. I called FedEx and they said they were looking into it so I emailed Bellami and they told me it was out of their hands. I understand that they didn't lose my package themselves, but I do NOT think its okay for them to keep $300 I spent if I never received the product I paid for and not do anything to try to fix the issue. So I called FedEx to file a claim, they said if I file one that Bellami gets my money on top of the money I had already paid. I was asked to call Bellami and ask them to file a claim and to reassure them they would be reimbursed for everything. So I called Bellami and had to convince them to file the claim for me (they weren't losing any money so they weren't interested). When they finally agreed they made me spend an extra $15 on top of the $300 I already spent due to "shipping". But as I said earlier I had talked to Fedex and they told me Bellami would be reimbursed for the product AND the shipping. I told Bellami this and they told me I still had to pay for my own shipping. I received my extensions the day after my birthday and Christmas already passed so I literally have no use for them right now. I used to love these extensions and the company and would recommend this product to anyone who asked about my hair but now I'm done ordering from a place that doesn't protect me. A good company does whatever they can to make sure their customers receive their product and love it. Bellami only cares about getting paid and doesn't mind screwing people over. I want people to know that Bellami keeps people's money and products are not being received.

This is in response to Allison [redacted]
complaint regarding...

order #1[redacted]1. Ms. [redacted]
had originally sent our customer service team an email on Nov 9th, 2014 regarding the condition
of her set for our Balayage 220g #2/#6 in Dark Brown/Chestnut Brown. After receiving
her initial response via email, we agreed to have her send back her set for
inspection. Once her return was received by our returns representative we then responded to Ms. [redacted] to inform her we are unable to accept an item back for refund or exchange due to it being tampered with, or altered. I have provided an image to our Rep
at Revdex.com that shows the condition of our customer’s hair compared to our current
Balayage set #2/#6 Dark Brown to Chestnut so you can see the differences. Ms. [redacted] claimed to have not
touched the hair, although we completely understand her frustration, we do have
a strict policy regarding opened packages and following FDA/health regulation
guidelines as no item can be returned once the package has been opened and void sticker removed. If she would like we are more than happy to offer a discount on her
next purchase for any inconveniences she may have experienced.

I bought the 12 in 1 curler set just over a year ago. (begining of august last year)
Within the first week of having the curlers going through and trying them out I had taken off the largest gold curler and it had broken from the bottom revealing cords. I messaged the company in extreme dissapointment that I have only had the product for a week. From what I remember there was constant back and forth messaging having to show pictures (understandable) before they sent me another one. That one worked.
I use the flat iron typically as a traveling tool, and is usually left at my boyfriends house for when I stay there on weekends.
I have an Amika flat iron which I love and use on a regular basis at home.
I had cut my hair to have bangs just the week before - and styled them every day for a week before I stayed at my boyfriends. That morning I woke up and got ready, and flat ironed my hair. I went section by section with the heat all the way up. When I came about to go over my bangs, I turned the heat down as they dont need the full heat. I waited about 10 minutes for it to cool a bit (realizing it wouldnt be completely) went over my bangs with it and just smelt burnt hair.... it fried one side of my bangs turning them yellow and very brittle!!
On wednesday I messaged bellami in hopes I could exchange my flat iron for a new one- the lady listened to what I had to say and looked up my information and proceeded to tell me that she is sending me a shipping label that I can use to send my flat iron back.
I then questioned her since I knew it was a month over warrenty... she said that she cant do anything but give me 10% off or 'free items'..... I was clearly unsatisfied since I work in a salon that sells flat irons and I know that usually when someone has an issue out but close to warrenty we usually try our best to help them out. I sent about 2 emails after and had no response. I also posted poor reviews on both the 12 in 1 and the runway flat iron which is the flat iron used in the 12 in 1. neither of my reviews got published.
i'm sorry but I have had my amika flat iron for over 4 years with every day usage- this flat iron was used maybe 2 times a week at most for under a year. pathetic.
im totally dissapointed and every other person I have told this story to is just as dissapointed with the lack of customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10088574, and find that this resolution is satisfactory to me.
Regards,
[redacted]
While not completely an...

accurate account on their part they are providing me a refund therefore I am willing to accept this.

This response is in regards to Nicole [redacted]'s complaint, after further reviewing Ms. [redacted]'s information, we do see that a return shipping label has been sent to her and her package has arrived back to our shipping facilities on Jan 8th 2015. Processing time for all returns does range between...

7-10 business for a representative to contact the customer once the return has been received and inspected. If she doesn't receive notification within this time frame, she can contact us at [email protected] and she will receive a response from one of our BELLAMI representatives within 24 hours to follow up on her current status. It's our mission to ensure her request has been properly handled.

Complaint: 11415719
I am rejecting this response because: My priority is a refund. As long as I get a refund it's fine, I'm just clarifying that by replace the product you mean give me a refund, because you offered a 'complementary' replacement. Please clarify and I will accept the response if that is indeed what you meant. 
Regards,
L[redacted]

Hello B[redacted]!Thank you for your email and Revdex.com concern.I sincerely apologize for the confusion. The last photo that you sent in your email was not something I could open.As per my email to you on 5/17, I attempted to get some clarification on the issues you were having with...

your set because I did view the photos you sent on 5/14: " I am only able to pull up one order with the information I have, which is order number 33**58 that was placed on 2/20/2016 for a Piccolina 120g 18" Ash Blonde (60) set. The set that is pictured, looks to be chocolate brown. If there another order that you are referring to or is has this set been altered?"Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctly. [redacted]Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.[redacted]At this time, because this is outside our policy, I would be happy to offer you up to three replacement wefts that you can add to your set. Please confirm if you would like for me to submit this request.I would also like to offer you 10% off of your next set purchase with us for your inconvenience. To redeem, place an order, contact us with the order number, and we will refund you 10% off of the set price back to the card used at time of purchase.I will look forward to your response and moving forward with your solution!Warm Regards,C[redacted]Customer Service Manager

Hi  D[redacted] ! 
I sincerely apologize that you are having issues with your set. We would be happy to offer you an exchange!
Simply send your  BELLAMI'S back to:
*BELLAMI /...

Returns
Please follow the below instructions to ensure that your return will be processed and received! 
1. Once we receive your return you will be notified by a representative within 4-6 business days.
2. Please include your confirmation email that was given to you at the time of purchase. This should state your order #, first and last name, or email address. 
3. Be sure to include the TESTER portion of your BELLAMI'S as it ends up being a part of the full set!! 
4. We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking number.
If you have any further questions or concerns feel free to contact us again at any time as we are always here at your service!
Best,
N[redacted]
Customer Service Manager

Hello [redacted],
I sincerely apologize that you are experiencing issues with your curler.
I would be happy to find a solution for you!
Please email me directly so I can further assist you with some options. :)
I will look forward to your...

response!Warm Regards,
[redacted]
Customer Service Manager
[redacted]@bellamihair.com

Hello T[redacted],
Thank you for your message.
We sincerely apologize that you are having issues with your set.
1em;">As dislcaimed on our website, "Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents."
[redacted]Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.[redacted]
We have been communicating with you in regards to this set that you purchased on 12/4/2015 since 12/18/2015. We have sent you complimentary hair care products and offered an inspection so that you can send your set to us for our Quality Control Department to look at for defects. The point of an inspection is to have our quality control team take a look at your set and see what you are experiencing. If your set did not meet our expectations than we would have been happy to send you a brand new set.
Because your set has now been altered and is outside of our 30 day policy, you would not be eligible for a return, exchange or inspection.
With that said, we are able to offer you up to three replacement wefts in your Bambina 160g 20'' Mochachino Brown (1C) set and a 10% discount off of your next set purchase with us. To redeem, place an order, contact us with the order number, and we will refund you 10% off of the set price back to the card used at time of purchase.
If you would like for me to submit the request for the wefts please let me know.
I will look forward to your response and in further assisting you.
Warm Regards,
C[redacted]
Customer Service Manager

Hello [redacted],
Thank you for your message.
I sincerely apologize that you are dissatisfied with your experience with Bellami Hair.
I have...

just confirmed with the shipping manager that your order has been batched and in the final stages of processing.
Once the order is processed, you will receive an email confirmation with tracking info. You should be receiving this confirmation today.
Our shipping department is currently experiencing a high volume of orders and are doing their very best to fulfill orders as fast as possible. We appreciate your continued patience.
For your inconvenience, I would be happy to offer you a 10% discount off of your next set purchase. To redeem, place an order, contact us either the order number, and we will refund 10% off of the set price back to the card used at time of check out.
If you have any further questions, comments, or concerns please do not hesitate to contact me directly and I will be happy to further assist you.
Warm Regards,
[redacted]
Customer Service Manager
[redacted]@bellamihair.com