Bellami Hair

The quality of hair is amazing but the customer service is not aware of their policyI've been having issues ever since my first time placing an order and I still have this company the benefit of the doubtNow apparently I can not order from this company simply because the first time I ordered the billing and shipping address did not matchI did not want my $order sent to the apartment complex I lived in so I used my mothers home addressEver since I have been flagged in their system for "fraudulent behavior" even after verify with multiple customer service representatives and verifying through my bankI have already stopped recommending this hair to my friends and they agreed to not give this company anymore serviceIt's not worth the hassle

This is in response to *** *** complaint regarding her Magnifica set from BELLAMI HAIRDue the length of the time MsVelasquez as had the product when ordered Nov24, 2014, we are more than happy to go ahead and send out replacement wefts to help replenish the set she
already owns, as a courtesy today.
Our customers do come first, as she has already been sent two complimentary items including a "Untangle Mi" Hair Care spray and Hanger/Carrier set for any inconveniences she may have experienced to help store and protect her BELLAMI'S from tanglingAs we do our best to inform our customers on what are the best tricks and tips to properly store the product by increasing lifespan and reducing tangling from occurring.
Sincerely,
Team Bellami

Hello T***,
I sincerely apologize that you are dissatisfied with your experience with Bellami HairI do see that your package was marked as delivered today as of 12:pmAt this time for your inconvenience, I would like to
offer to refund your shipping cost of $since your order was indeed delayedI would also be happy to send you some complimentary hair care products that you can use on your set purchase! Please confirm if you would like for me to send some product our to you, and if you have any special requests!
Your account is also noted with the 10% off of your next set purchase with us in case you desire that you would like to place another order with usAgain, I truly apologize that you felt that we mishandled your orderI can assure you that we pride ourselves on our level of customer service and would appreciate the chance to rectify the situationPlease feel free to reach out to me personally if you have any other questions, comments, or concernsI will look forward to your response!
Warm Regards,
C***
Customer Service Manager
***@bellamihair.com

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID 10813776, however I do not have the order numbers as they have not been saved in my emailsI do have my credit card statement that the extensions were charged toIf you have lol my ordered in your system then it is the only two for extensionsI ordered two sets of two tape in one was a chocolate brown and one was a blondeBoth of the orders I received were horrible after about weeksI had to refund my client her money for the blonde extensionsAs for the brown they were for me and I have to take them out and could not wear them as they were a ratted mess even after using your products on themI'm sorry for some reason my email does not save messages that far back and I had no idea I would need to save it.
Regards,
K*** ***

Hi V***,We sincerely apologize if there was any confusion during your purchaseWhen a return is sent back it it the customers responsibility to pay for the return to be sent backBellami does not refund for the shipping cost for a return as this was for shipping and handling for the
order being sent outAt this time, we are not able to issue a refund for the shipping cost

This response is in regards to *** ***'s complaint Her order #does show her item has been marked as deliveredAs per stated on our website belowMs***'s email was addressed and responded to within hours of being sent to our customer service inboxBELLAMI HAIR does
follow all guidelines and policies when handling all customer service related issuesOur customers do come first and we do want them to be as informed as possible before making a purchase with usPlease go to the link below for all necessary information regarding tracking number and information on our shipping and delivery policies:
I also have provided a link for her tracking number that confirms her item has been delivered:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=94*** "In the event a customer’s tracking number states delivery was made to the customers address, BELLAMI Hair does not offer refunds if the item is claimed to not have been deliveredBELLAMI hair offers priority mail with signature confirmation for an additional $which can be purchased at checkoutIf an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or DHL) for assistance."
As a courtesy today, we are more than happy to offer a larger discount on her next purchase with us if she would prefer at this time!
Sincerely,
BELLAMI HAIR

Hi T[redacted]!
I sincerely apologize that you are dissatisfied with your set
" line-height: 14.65pt; background-">Our extensions are 100% Human Remy hair and are double drawnThe life span of our sets are typically 3-monthsIf there is any issue with a set we have multiple solutions that we offer our customers including complimentary hair care, weft replacements, clip replacements, along with our return/exchange/inspection policies.
As per our website, "Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced coloristDyeing may lead to shortening the lifespan of your BELLAMI's and possibly cause damage if not done correctlyWe also recommend not lightening or using any bleaching agentsWe do not recommend dying our Balayage or Ombre sets as they have been processed multiple timesDue to the processing they have gone through they do not take to dying well.[redacted]Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.[redacted]"
I am having some trouble locating your order with the provided information, would you be able to provide the first and last name used to place the order, the email used, or the order number? This will help us in finding a solution for you!
I look forward to your response!
Warm Regards,
N[redacted]

We sincerely apologize that you have experienced issues with your extensions.Can you please provide us with the order # that you are referring to as you have multiple orders in our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10001132, and find that this resolution is satisfactory to me. I will be sending them in later this week.
Regards,
Francisca Duran
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10365715, and find that this resolution is satisfactory to me. As long as I am not charged to have my correct order shipped to me.
Regards, [redacted]

The shipping cost is not refunded for the order as it is regular processing and handling charges that you have to pay for the order to be shipped out. Even if the item is returned the full amount of the items order can be refunded but not the cost of the shipping charge.

Response to Complaint: 
We have further refunded and resolved this matter with our customer.  Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11572462, and find that this resolution is satisfactory to me.
I would appreciate the wefts you mentioned please process the three weft offer 
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10560551, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I still had to cancel the existing order because even after all of that they were out of stock and still did not inform me of when it would return so I just ordered a different color. fact still remains that they could have sent me the order that was returned to them instead of using it to fill another order and fact still remains that they still did not send my original order in a timely manner. even after looking at their own response, if someone has to go through THAT much for one order it says something is wrong with that company... It took well over a month but I did end up getting an order just a different color, I was just tired of all the stress from it...

Hi J[redacted]!
Thank you for your response!
We sincerely apologize that you are experiencing issues with your set.
We would love to make an exception for you to return your opened set that you are having issues with for a refund.
Please use the previous directions to return your set to us!
Let me know if you have any additional questions!
Warm Regards,
N[redacted]

Hello S[redacted]!
I sincerely apologize that you are experiencing issues with your 12 in 1 Curler and are dissatisfied with your experience with Bellami Hair.
face="Arial" size="2">
As our website states, "[redacted]All HOT TOOLS purchased with a discount code are considered FINAL SALE items and are not eligible for returns, exchange or warranty replacement. You may only return or exchange any BELLAMI Professional Styling Tools if the item was purchased at full price and a restocking fee will be deducted for the amount of $29.99 once returned[redacted]"
As a one time courtesy, we are more than happy to make a one time exception and wave the replacement part/ shipping fee to send you a brand new 12 in 1 base.
Please contact me back to confirm your shipping address and we will get that right out to you!
I look forward to your response!
Warm Regards,
Ni[redacted]

Hi J[redacted]
 
We sincerely understand your frustration. It is our company policy that it would need to be closed before being able to issue the refund.
 
We have gone ahead at this time and issued the refund for you on 11/2/15.
 
Should you need anything further please let us know.
 
Regards,
N[redacted]

Complaint: 10840976
I am rejecting this response because: I was charged $10 in my initial order to get the items shipped to my address.  That's the part I don't understand why am I being charged for shipping if I had to pay when I placed my order.  Bellami hair did not pay for shipping to send the items or to send them back.
Regards,
V[redacted]

We are absolutely willing to provide the customer with the solution that she is requesting. If she sends the product that she is dissatisfied with, we are willing to give her a full refund.

Hi J[redacted]
 
We sincerely apologize that your order has not been sent out yet. It appears that your order was cancelled due to your order being high risk. At this time I am happy to issue a refund for you as we are not able to complete the order process at this...

time. 
Once the Revdex.com complaint has been closed by yourself we can email you directly from your order to issue the refund.
 
Please let us know if you have any other questions.