Bellami Hair

I ordered the bellami 6 in 1 curling iron for my daughter as a christmas gift. She used it for about a month with great results. then it stopped heating up. I called customer service and was advised to reset it and try different outlets---which I did multiple times. unfortunately the product did not work and since I had purchased it with a discount coupon, they stated that the warranty was voided! I understand that the product is final sale, however if it is not working after such a short time, it deserves a replacement. I still paid $150 for the product with a coupon. very poor business sense. I will never purchase from this company again or recommend it. I will further discourage anyone else from using their products.

Review: Hi,I submitted a return to this company and sent my items trough USPS with a tracking number and paid for it on the spot. When my refund was processed $10 where deducted from my amount. I emailed the company because there phone number won't go through. They stated in the email, that the fee was for shipping. I don't understand how is that possible, since I paid shipping at my initial order, and paid shipping again to return the tem, and I was still deducted another amount for shipping. I do have all the receipts showing the amounts I have paid. I tried resolving this matter with the business and no luck.Desired Settlement: I would like the amount that was deducted from my return to be refunded to my credit card.

Business

Response:

Hi V[redacted],We sincerely apologize if there was any confusion during your purchase. When a return is sent back it it the customers responsibility to pay for the return to be sent back. Bellami does not refund for the shipping cost for a return as this was for shipping and handling for the order being sent out. At this time, we are not able to issue a refund for the shipping cost.

Consumer

Response:

Review: 10840976

I am rejecting this response because: I was charged $10 in my initial order to get the items shipped to my address. That's the part I don't understand why am I being charged for shipping if I had to pay when I placed my order. Bellami hair did not pay for shipping to send the items or to send them back.

Regards,

V[redacted]

Review: I have emailed this company several times reguarding them sending me a return shipping label for a product I had ordered. The color of the hair I recieved was not the color that was shown on the website at all. They want me to pay for shipping for an exchange and then pay shipping for them so send me the correct product. Oh and their so call phone numbers don't even work!!!

Review: I ordered the 12-1 hot tools product. When I opened the package, everything seemed to be fine. When I plugged in the curling iron, the attachments would not work. The locking mechanism is broken and whenever I turn on the product, it flashes red with an "err" message in the little screen. I switched out the rods and it worked a little better, but the locking part is still broken/jammed. I'm afraid with the rod not being locked in place, it could fall out while curling my hair and burn myself or something. After reading a bunch of different reviews online, it appears that I was sent a damaged product. I'm extremely disappointed with this product. I would not recommend this product to anyone with the price and how it was when I received it.Desired Settlement: I would really like another 12-1 product shipped to me. I would also like a shipping label sent to me so I can send the broken product back. I do not want to be changed anything else (ex-restocking fee or shipping fee) and the product completely replaced. Also, I will not close this complaint out until there is a resolution.

Business

Response:

Hi D[redacted],

Review: I placed an order of over $100 and I never received it. called and complained and they said "oh well to bad" they did not care, they did nothing to help. basically told me a was my lost.they then charged me for another package same cost. actually a little more money bc of shipping. I didn't ask them to do this and still they said too bad when I didn't receive this one.Desired Settlement: I just want my money back. I already called my bank as well.

Consumer

Response:

I am rejecting this response because: I reached out to them several times and they were VERY rude, I did as they advised and I asked around to see if the package was mis-delivered and it was not. Even our mailman- who was on our route for 6 years!!! was transferred, or fired or who knows because now we have a new one.

So really Bellami didn't help and didn't care to help. They're product is very expensive and you'd think that they'd at least give a discount in a replacement but no. Instead they were mean and totally unprofessional.

Regards, [redacted]

Review: I purchased at Bellamy six in one hair curler last week for my daughter for Christmas. I gave it to her early and it already won't work. If you use the coupon code and purchase the curler for $160 instead of 360, they will not repair it/refund/exchange it or return it.Desired Settlement: I find it unacceptable that they promote a coupon code for a product that evidently doesn't last longer than a week. And they won't repair it, replace it, refund your money if you use their promoted coupon. This company should stand behind its products especially in light of the fact that it is less than one week old. I would like a replacement of the product or a refund of my money. It shouldn't matter whether you pay $160 or $360 for the product.

Business

Response:

This message is in response to Teresa [redacted], order #137470. We see that Ms. [redacted] received her purchase of our BELLAMI 6 in 1 curler on Dec 19, 2014. Based on the email correspondence we see that she has been encountering some difficulty with the current functionality of her set. We have gone ahead and sent over return instructions in order to have her send the item back to our facilities for inspection and to determine why it won't turn on. I have attached return instructions below:

Review: This complaint is in regards to not only customer service issues but product issues and refund/exchange issues as well. On March 22nd I placed an express 2 day delivery for hair extensions, the Lily Hair 260g 20" Beach Blonde (613). On April 25th the package arrived at the local post office in which I had a family member pick them up due to my work schedule. I saw the package the following day. When opening the package everything seemed to look great until I actually saw the extensions which are a completely different color than what the website shows. At this point I did not realize they had sent me the wrong color so I took what they call the tester portion which is used to see if it matches up to your hair, etc and took it to my beautician in hopes of her being able to lighten it. Upon seeing the color I noticed that it had black and red strands throughout the hair which isn't ideal nor would I find it to be normal to be found in "blonde" hair. Upon realizing I received a wrong color I attempted to contact them by email in hopes of getting an exchange in which they denied to do so even though the website plainly states "if you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn", please note that the seal has not been broken because the main part of the package is unopened. After reviewing the email I decided to further my concern on Facebook and the post was removed and I was blocked from posting any other comments and post. I as well am unable to message them. I also tried to reach out to them on Instagram and they removed my tag and have not responded.Desired Settlement: I would like a refund or a exchange.

Business

Response:

April 10, 2015

TO: RevDex.com – ID# 10570842

FM: [redacted] – Bellami Hair, LLC

RE: [redacted] – (Order # 184490)

In researching this case, there seems to be confusion on her

order. Originally customer purchased (Order 184490) on March 22nd at

11:00 PM. Customer order the Lilly Hair 260g #613 Beach

Blonde which include the carrier and hanger.

Bellami responded to the customer on

April 8th at 2:52 pm the information stating how and what

conditions extensions could be returned.

Bellami was contacted April 8th

at 10:44 pm that the hair was not opened and could be returned.

Bellami re-emailed the customer (again today) and sent

return instructions for her extensions. Today’s

email is below, this explains the return, the color of her hair versus the

extensions and threads that were found in her set. We are more than happy to accept her return.

Response to Customer via

email 4/10 at 11:30am

I am attaching

instructions for your return of the extensions. I am a little confused as well

since I am also doing your Revdex.com response. I am not quite sure what you would

like. We can do a refund, the platinum is more difficult color to match. Based

on the color of your hair, will have to work with you stylist to match that

color. Our 613 Beach blonde is the closest color that we would have.

Keep

in mind that each set is individually dyed, sometime the strands of colored

thread are left over when they collect the Remy hair and create the extension

to our specifications. Our hair is double drawn at the top and bottom, and

sometimes the thread they use to collect and complete each set is not removed

all the way.

I

will be more than happy to replace your extensions, however, I do not have

anything close to your current color with you having to visit a salon to

professionally achieve the look and color that you desire.

Please

reach me if you have any questions. Below are the return instructions:

Bellami Hair extends every opportunity to work with the

customer, sometimes that time may span several days depending on communication

exchanges with customers. Our standing

policy is that any set of extensions that have a defect, such as threads left

during the processing of extensions will be either refunded or exchanged. This process of collecting hair and

processing it is the same for every manufacturer and companies that carry

extensions.

Thank you for your

time and diligence with regards to this complaint. Bellami Hair, LLC takes a very proactive role

in servicing our customers with the best possible solutions for all

customers. Please do not hesitate to

reach me should you have any further questions with regards to this complaint.

Regards,

COO

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10570842, and find that this resolution thus far is satisfactory to me. Thank you very much for helping me have a good outcome! It is greatly appreciated.

Regards,

Review: purchased originally about a month ago, made an order online, the product was in stock online, I was contacted a couple days later by e-mail claiming that they were out of stock. I cancelled that order and created a new one when they came back in stock. I noticed after the package shipped that I had mistakenly put 2 wrong numbers for my home shipping address. I immediately contacted the postal service and they said there was nothing I could do about it but if I contacted the sender and asked them to call the postal service with the correct address they would send it to me. well, I contacted bellami and asked them if they could call the post so I could get my order, they pretty much refused to do anything to help me. so my order got sent all the way back to them. they did state that once it is received back to them processing the order back could take 5-7 business days, it took 7 and they sent an e-mail stating that my package was received back and for me to pay a reshipping fee with an invoice,(an invoice only they can send via e-mail) why they didn't attach the invoice to that e-mail, I don't know but after sending several e-mails back and forth about getting the invoice so I could pay to have my package sent back they finally sent it and I paid immediately, note: it took 2 days to get the invoice... today, same day I paid to have my package reshipped about 4 hours later I received an e-mail stating that THEY ARE OUT OF STOCK! Why are they not sending MY package that I paid for and also paid to have reshipped back to me? did they open my package and give my order to someone else? that is mail fraud! tampering with my mail! once the package is paid for, sealed, addressed to me and sent to me, it is mine, regardless of the fact that it was sent back, I maintained contact with them and they assured me that my package would be sent right back and they have NO RIGHT to open my package and give it to someone else... They have the worst customer service I ever seen... AVOID THEM AT ALL COSTS!Desired Settlement: All I want is my original package sent to me within a reasonable time frame... It is not too much to ask just to get what I paid for...

Business

Response:

April 3, 2015

TO: RevDex.com – ID# 10560551

FM: [redacted] – Bellami Hair, LLC

RE: [redacted] –

(Order # 181573)

Customer States that she did not receive what she originally

purchased. In researching this case,

there seems to be confusion on her order.

Originally customer purchased (Order

17[redacted]1) on March 4th at 9:32 PM. Her Order was the Kylie

Hair 180g 2/Teal, carrier and hanger and Glamazon nails. Customer received confirmation with regards

to order. Customer was sent an email for

an address verification which we never received a response. On March 16th,

customer contact Bellami Hair, LLC and cancelled the order. Bellami Hair, LLC fully refunded the order on

March 17th at 9:58 am as per customer request. (Order

17[redacted]1 is the only order for customer on March 4th) The customer did cancel due to item being out

of stock.

When items are out of stock as mentioned on the website,

they are given the opportunity to cancel their original order and order a

product that is in stock if they so choose to.

On March 16th,

2015 at 6:04pm, customer placed another order (181573) with Bellami Hair, LLC.

As per our website, it does take 24-48 hours to fulfill all orders. Customer ordered a pink carrier and hanger,

Maldives eye lashes and the Kylie #2/Teal set of hair extensions. On March

19th the order was sent to the customer. On March

23rd, customer emailed us and told us that her address was wrong

when she placed the order. We did

however updated the customers address for future use on this order. We also notified the customer that the

package had already been sent (we provided the customer with tracking

information) and that she would have to wait until her package came back to us

so that we could resend it back. Once a

customer enters and order, they are responsible for all correct information for

us to send items.

Our returns desk takes 5-7 days business days to process

packages, even though we are quicker than 5-7 business days, this is what is

stated on our website and policies. We

receive packages from all over the world and each one is physically inspected

regardless of the reason why a package has been returned.

Bellami Hair, LLC

receive her package (Order 181573) on March 30th, 2015. An email was sent to the customer on March 30th

at 4:24pm, stating that we had her package and to send her a new invoice for

reshipping the package. On April 1st, 2015, after

hearing from the customer, we sent her a new shipping invoice for her

order. On April 2nd, customer

cancelled the order and a full refund was issued. The customers package was placed back into

inventory as per our guidelines and policies.

On April 2nd,

2015 at 4:35, customer placed a new order (189345). This order has been fulfilled and a new

tracking number has been issued to the customer.

It is not the intention nor procedure of Bellami Hair not to

send customers their packages. Our

website fully states on multiple locations throughout their check process if an

item(s) are out of stock. We send

numerous emails to customers to verify information based on the programs that we

use to verify customer address. It is

the responsibility of the customer to provide all proper information on a

timely manner. At present, the customer

is requesting and order be sent, after she has cancelled and received a refunded

for.

Thank you for your

time and diligence with regards to this complaint. Bellami Hair, LLC takes a very proactive role

in servicing our customers with the best possible solutions for all

customers. Please do not hesitate to

reach me should you have any further questions with regards to this complaint.

Regards,

COO

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10560551, and find that this resolution is satisfactory to me.

Regards,

[redacted] I still had to cancel the existing order because even after all of that they were out of stock and still did not inform me of when it would return so I just ordered a different color. fact still remains that they could have sent me the order that was returned to them instead of using it to fill another order and fact still remains that they still did not send my original order in a timely manner. even after looking at their own response, if someone has to go through THAT much for one order it says something is wrong with that company... It took well over a month but I did end up getting an order just a different color, I was just tired of all the stress from it...

Review: I received a product from this company in May. When it was received damaged, I reached to the company initially. On May 10th, I sent an email to the company advising them of the damage. Initially, they were sympathetic. Their response after I sent photos: "Oh no worries darling we can certainly send you our some replacement clips for you as we always like to take care of our customers here at BELLAMI Hair!" When no clips were sent, I emailed them on June 4th, asking where my products were. On June 5th I was advised they were going to be sent out "in tomorrow's shipment." On June 11th, I asked where my shipment was. They responded that my shipment would be sent out Friday! So this company lied to me. When I tried to get in contact with them via telephone, I got an answering service multiple times, and when I did get a representative, I could hear them speaking to their neighbor. When I repeatedly spoke to get their attention, they paused, then disconnected the line. They also blocked me on social media sites as I spoke out about their service handling.Desired Settlement: I paid $200+ for this product and am fighting for a refund of my money. I want to receive the full total I paid back $209.99 USD

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10088574, and find that this resolution is satisfactory to me.

Regards,

While not completely an accurate account on their part they are providing me a refund therefore I am willing to accept this.