Best Buy Homes

Dear Sir/MadamThe customer bought furniture items under invoice [redacted] .The customer agreed and signed policy on the back of the invoice, which states as under:- Merchandise transportation is not included under manufacturer warranty The warranty only applies to the merchandise remained at original site.If the customers wants another set of cushions he is supposed to return the original ones Please advise the customer to return the original cushions so that we can provide another cushions to him.Trust this will resolve the issue once for all.ThanksBEL FURNITURE

Sent: Friday, December 23, 1:PMTo: drteamSubject: Revdex.com REFERENCE [redacted] INVOICE [redacted] Dear Sir/MadamThe customer bought furniture items on 12/05/ under invoice [redacted] The customer when called in February 4th 2016, to send the pictures so that corrective steps could be taken right away.The customer never sent any picture to our us IN FACT THE ITEMS WERE LEASED OUT BY CUSTOMER FROM [redacted] AND [redacted] IS RESPONSIBLE FOR THE ITEMS but we would help customer out of the way .At this moment we like to convey our apology and advise that customer needs to contact our customer support to get the technician visit immediately to look at the problemThe customer support number is X , , 271WE ARE FORWARDING A COPY OF THIS E MAIL TO CUSTOMER REPRESENTATIVE to stand by when customer call for her furniture issuesThanksRaj

Dear Sir/Madam CASE [redacted] The customer bought new furniture items under invoice [redacted] and a credit of $ ( $ plus tax ) has already been given.THERE IS NO ISSUE WHATSOEVER NOW.You may close the complaint.Thanks Raj

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, To Whom It May Concern: We are not satisfied with what was stated in this message from Bel FurnitureIn previous messages from Bel Furniture, it was nothing but untruths told as well as this oneI went to the store because I was told by an employee in the corporate office to go pick up my refund, since they could not process it directly from there, which by the way, I thought was weirdCorporate offices should be able to handle that...Once I arrived at the store, I explained my reason for being there and the manager called the corporate office himselfI was then told the employee was new and had given me wrong informationThe last thing a customer wants is to be left feeling unvaluedThere was scene displayed in the store, but I did demand my refund because I was told I would get it less a restocking feeI shouldn't have been given the run around from the startThe manager was mad for wanting my money and decided to call the police, when he was not threatenedThere were no customers in the storeThe police told him I was not trasspassing, if I was told to come thereThe police even suggested that I tell everyone I know not to shop there because of their poor customer service,as well as to take them to courtBel Furniture has lied several times and even said they repaired my theater seats, but I was not satisfied, when that NEVER happened!!! This company has failed to right their wrong, but instead insist on being dishonest and denying what really happenedI have never had such terrible customer service from a company that I CHOSE TO SPEND MY HARD EARNED MONEY AT! It's unfortunate that Bel Burniture doesn't produce quality products and when brought to their attention, they make light of the situationI do not practice lying and have no reason to go through these measures in an attempt to get a fair resolutionBel Furniture should've taken responsibility for there mess up rather trying to make a customer out to be a bad personThere are too many negative complaints about this company producing bad products and the rude behavior from employees I mean, going to court will cost more than $823.11, but apparently Raj doesn't careI don't recommend this place to anyoneThe company is very untrustworthy!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I spoke with my husband regarding Bel Furniture’s claim that he advised the technician there was nothing wrong with my sectional and that all issues were resolved His words to me is that Bel is making a statement against him In fact, he informed the technician that he (the technician) needed to speak with me regarding the repairs because they had been working with me on this matterDuring a phone call, I voiced my concerns to the technician and even called Customer Service the same day the technician was at my home to address my concerns I was ASSURED by Sarah that IF the problem was not corrected with the replacement of the inside cushion for the chaise, she would work with the manufacture to replace the Sectional Although I strongly felt that replacing this cushion would not correct the problem, Sarah asked that I allow Bel Furniture the opportunity to try this optionWith hesitation, I agreedThe fact that Sarah ASSURED me that if replacing the cushion did not work she would work with the manufacture for a resolution, gave me some sort of comfort in allowing them to try this option It is obvious that replacing the cushion did not correct the huge gap and overhang on the chaise portion of the sectional This defect has clearly been pointed out to Bel Furniture Even the technician was clearly able to see the defect in the piece and mentioned it to husband I have pictures of my sectional which clearly show that the problem has not been corrected It is imperative that my concerns are addressed and not dismissed This matter must be rectified and not swept under the rug!!! I am offended by the fact that Bel Furniture is trying to renege on their word Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, July 09, 7:PM To: drteam Cc: Claire Subject: Refund for moldy furniture Bel Furniture has picked up the moldy furniture on Saturday June 27th, Since Bel Furniture is not taking any responsibilities in any part of the problems they brought up me and my house; at this point, I would like to receive my refund for the moldy bedroom set furniture that have been picked up by BelI have to clean my house and cannot wait any longer on that, and need my refund to start the cleaningI will take some measures, and deal with the rest of the case directly after cleaningThank you! Regards,

Dear Sir/Madam The customer bought furniture items under invoice [redacted] The part in the question has already been ordered on 02/03/with our [redacted] and once we have the part with us, the same will be replace We are not absconding from our this But the time has to be given for the part to comeWe are sending a reminder to them again to expedite In the meanwhile we like to advise all concerned that the service was completed by our technician on 02/01/and the fact was revealed to us then that part needed to be replaced Without wasting time we immediately ordered the part on 02/03/ Trust we will get the part soon and customer will get the issue resolved to the fullest extent Thanks BEL Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, First of all I am a maleThis shows the total disregard they have for their customers as I made several calls, left messages, and talked to several different people on the phoneI did not have the furniture for months as they put in their responseThat is a complete lieI see that this issue will not be resolved as they plan to come and try to patch up the trash they sent to my house

That is a blatant lieThey have never called or left any messagesI will not call them, they will have to call me and they need to pick up their defective furniture.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com:They did not refund my money I had to dispute the charges with my bank I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

From: [redacted] [mailto:r [redacted] @belfurniture.com] Sent: Thursday, February 23, 4:PMDear Sir/MadamThe customer bought furniture items under invoice 1- [redacted] and had issue in regard to pillows.We confirm having refunded $ towards the cost of pillows to customer, as STORE CREDITWe do not see more issues and customer can use this credit ASAPThanks

Sent: Monday, November 06, 2:PM Subject: RE: Revdex.com CASE [redacted] Dear Sir/Madam The customer bought furniture items under invoice [redacted] We scheduled technician's visit on 10/14/but she refused for the service callShe was then informed that in view of the fact that merchandise was with her over months, the only option was for the service call, which she agreed We confirm that customer had agreed for that and we have already scheduled a technician's visit on 11/09/Trust this will resolve the issue once for allThank you Raj [redacted] West Ten Blvd ( Commerce Parkway) Katy, TX Tele : (832) 358-8899X ***

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I would like the couch replaced because patching it again will not resolve this matter

Dear Sir/MadamCase # [redacted] Our Invoice # [redacted] & [redacted] In regard to the issue of customer we advise that the items were brought to the house of the customer on 08/30/but customer was not available that time for getting delivery.However we have RESCHEDULED the delivery to 09/01/( Thursday) The delivery has been scheduled after having discussions with customer and as per her convenience.We trust this will resolve the issue once for all.ThanksBEL Furniture

Dear Sir/Madam We refer to the case # [redacted] The customer bought furniture items under invoice # [redacted] Looking at the problems customer has, our company has taken a decision to pick up the furniture from customer's residence and provide refund to her for the merchandise IN NO CASE DELIVERY FEE will be refundable as our company has already spent amount in delivering and will incur expense for picking up the furniture The customer needs to get in touch with our DELIVERY DEPARTMENT at X or or to schedule pick up immediatelywe will refund once furniture is back in our warehouse Trust this will resolve the issue Thanks BEL Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For one the cushions were ripped before the move which I have picture proof sent to the company email and two the cushions that I got the same as the move are torn at the seamsYou havery failed to even acknowledge that factI've had them replaced numerous timesThe couch is made of bad quality..replacing the cushion will not resolve the issue because it has kept happening [Provide details of why you are not satisfied with this resolution.] Regards,

Dear Sir/MadamRevdex.com Reference # [redacted] Our Invoice [redacted] and [redacted] The customer bought furniture items under invoice [redacted] This invoice includes a DINING ROOM SET which later customer exchanged with another Dining Room set under new invoice [redacted] .The new set was delivered on 07/27/but reasons best known to customer the items were returned .OUR COMPANY HAS TAKEN A DECISION TO REFUND FULL AMOUNT ON THIS NEW INVOICE ($ 1143.64)We are arranging to pick up the items on 08/03/to facilitate refund at the earliest once items are returned to usTrust this resolves the issues.ThanksRaj

Dear Sir/Madam As state in our previous e mail reply that we have done the needful to the satisfaction of customer However, if the customer is still not happy we can get another technician visit scheduled Please advise customer to talk to our customer support at [redacted] [redacted] [redacted] *** Thanks***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me BEL furniture also delivered the chest this afternoon.Thank you.Sincerely, [redacted]

Dear Sir/Madam The customer bought furniture items under invoice # [redacted] All items were delivered on 03/11/17The customer had issues with chair and and wedge We took the decision to exchange the items and brought the items at her residence on 03/24/but the customer REFUSED TO ACCEPT and told us to bring the items in boxes.We have taken the decision that items would be brought in boxes at her residence on 04/04/and accordingly scheduled with her You will kindly appreciate that we are doing everything to satisfy customerThanks BEL Furniture