Best Buy Homes

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action has already been taken and the same issue arose with their REPLACED NEW SOFAWe have tested this resolution before and willing to accept the offer againBut if the same issue arises with their second replaced sofa, what does Bell propose we do? I showed the defect to the owner named NAZ at their showroom in Sugar Land TXIt has a manufacturing fault that the middle section of the seater sofa starts to break from the bottom within a couple of weeks of usagePlease keep in mind the middle piece is rarely used because it does not have the reclinerOne would think that early signs of damage should occur on the pieces with reclinersBut this is not the caseThe joint at the bottom damages the middle one because the middle section is designed to be fixed and it cannot take pressure from the side pieces reclining constantlyI am a mechanical engineer with a Master's degree from MichiganI know what is wrong with the designAlso, when a customer is not happy, the owners should not call him and threaten to BREAK THE LEGS if he asks to come to the storeI was clearly told that if I again come to the store, my legs will be brokenI have the phone number that the call came fromMay reveal to the judge if the case goes that far Regards, [redacted] ***

Dear Sir/MadamThe customer bought furniture items under [redacted] on 08/10/We confirm having repaired the SOFA as per manufacturer's standard and delivered the same at her residence on 08/22/ However ,customer again reported problem At this moment we like to review after looking at the pictures as customer mentioned having the latest pictures with her ( after repairs) WE REQUEST YOU TO PLEASE ARRANGE TO SEND THE PICTURES to us at e mail [redacted] We like to assess the situation at our end before taking any decision on further repairs.ThanksBEL Furniture

Dear Sir/MadamThe customer has been taken care of The customer bought furniture items under invoice [redacted] but later on exchanged with another invoice under reference [redacted] The issue of the customer has been attended to.Trust you will find this in order.ThanksRaj

Sent: Friday, December 23, 12:PMSubject: COMPLAINT [redacted] Dear Sir/Madam The customer bought furniture ONLINE under invoice [redacted] The reasons best known to customer did not accept delivery and sought refund from usFULL REFUND INCLUDING DELIVERY FEE WAS GIVEN TO CUSTOMER ON 02/18/on the same credit card which was previously charged WE DO NOT OWE any amount to customerPLEASE CLOSE THE COMPLAINT AS RESOLVEDThanksRaj

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Bel Furniture is the one that has been misguiding Revdex.comThe screenshots with the pictures showed exactly what we boughtThe table we bought is a 1-piece sofa table, not a 3-pcs sofa table set, which is clearly shown on the receiptBel should have that in their system as wellIf Bel still has any respect on the customers, they should stop lying, admit their mistakes, and make the correctionsAgain, below is the details about this transaction:As shown in the attached Bel webpage screenshots from our previous response, the listing price for the sofa & love seat (pieces) is $while the purchase price is $699.41; the listing price for the piece sofa table is $while the purchase price is $166.41; the listing price for the mattress is $while the purchase price is $ Note, we want to keep the order and never requested cancelling our orderIf Bel furniture takes any action to cancel our order or delay delivert without our permission, it will be against our purchase agreement, and considered bias and retaliation against the customers after we filed the complaintsWhat we really request is:Bel shall deliver the new furniture we ordered to our house next Friday (6/17/2016) per the purchase agreement;Bel shall make adjustment to match the purchase prices with the listing prices per the webpages of the day we bought the furniture (6/3/2016).We urge Bel Furniture to correct their mistakes and improve their businessWe are trying to resolve the issue and protect our right as a customerThe door for communication is still open on our side Regards,

Dear Sir/MadamAt the outset we like to apologize for the delay which was being caused due to non availability of the part.Now per notes in our system, the customer service department has scheduled technician's visit to the customer's house on 11/16/17.The repair is likely to be completed on this date to make the customer satisfied.Thank you Raj [redacted] West Ten Blvd ( Commerce Parkway)Katy, TX 77494Tele : (832) 358-8899X ***

Dear Sir/Madam At the outset we like to apologize for the inconvenience caused to customer for any reason At the same time we value the purchases customer made in We will do the best possible to keep the customer satisfied However from the message we could not make out the problem with which piece of furniture the customer has problem If some more information is sent to us we will certainly arrange a technician visit to get the problem addressed at the earliest Please rest assured the customer will be attended immediately once the complete information on the damage of furniture piece is made available to us Thanks BEL Furniture

Dear Sir/MadamThe customer bought furniture items under invoice *- [redacted] using the Wells Fargo finance for months.We have checked the prices of each item bought by customer and found these to be correct we have been advised by our showroom that customer was using PROFINITYAt this point we advise that the customer is at liberty to cancel her Wells Fargo contract and buy from other vendors if she wants.we HAVE NOT charged any amount to her account and as such there will not be any need for us to refund if she cancels her contract with Wells Fargo.ThanksrajBEL Furniture

Dear Sir/MadamThe customer bought furniture items under invoice [redacted] ( Pcs Dining table set).In view of CUSTOMER'S REQUEST our company has taken a decision to refund the customer the full refund The customer can bring back the items to our Westpark Distribution center get the complete refund.Trust this will resolve the issue once for all and make the customer happy.Thanks Raj

Dear Sir/Madam Invoice [redacted] When our company has informed that after picking up the mattress on 04/01/2017, refund will be given, we do not seem any reason for customer's anguish furtherWe once again request that customer should let the company's delivery personnel to pick up the mattress for her quick refundThanksBEL Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The store sales very poor quality furniture and gives costumes run aroundWhat they could have done which I asked was to give us an exchange which they did not Either they knew all of their inventory are made of poor quality or they discriminate us for giving us a new set or have it repaired Giving us a refund is easy What about our time and stress the ownership put us through I would like to have everything purchased from them returned and get full refund including the delivery charge I just do not want to deal with this company and have any of their products in my homeMy home was a storage for them Also I would like to have them clean the oil mess they left on my driveway Regards,

Revdex.com: This letter is to inform you that Bel Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/27/and assigned ID [redacted] Regards,

Dear Sir/MadamPlease refer to the case reference [redacted] The customer bought furniture items under invoice [redacted] The customer had issues with [redacted] The same has been scheduled to be EXCHANGED on 07/21/17The items will be delivered tomorrow and the issue is likely to be over.Trust you will find our reply in orderThanks***BEL TEAM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The store manager lied the listed priceWe purchased the furniture on 6/3/and the listed price were lower than the purchase priceWe had the website documented as proofAfter the store manager heard our complaint, he agreed to refund us the difference but asked us to wait until MondayHowever, instead of correcting their mistakes, he used the time to increase the listed price online to match our purchase priceAnd then he claimed that the price was correctHis dishonesty and cheating behavior are unacceptableWe can provide proof for that.Regards, Customer

Dear Sir/Madam We refer to case [redacted] The customer bought furniture items under invoice [redacted] We have been informed by our showroom that Exchange of Home Office set is set for 11/27/ It will be exchanged today We feel this will resolve the issue once for all Thanks BEL Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Yes, we understand that the mattresses will be picked up tomorrow and if we are given the FULL REFUND PRICE OF THE MATTRESSES, then there will be no problem However that is NOT what the store representative quoted me She quoted the Full mattress price refund minus the $restock fee That is our issue We do not agree with paying a restock fee on items that were NEVER DELIVERED Whoever this representative is that keeps responding is not reading my messages clearly and further more is inaccurate in their understanding of the situation Regards, [redacted] and [redacted]

Dear Sir/Madam We refer to your case [redacted] The customer bought furniture items under invoice [redacted] We confirm having serviced at the customer's residence on 11/04/ and 11/14/ But the customer was not satisfied Now our company has taken decision to EXCHANGE the furniture items on 11/30/ The exchange will get completed on 11/30/and will resolve the issue once for all Thanks BEL Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, November 17, 11:AM Subject: Complaint ID# [redacted] A COMPLETE REFUND WAS NOT PROVIDED TO ME ON MY CREDIT CARD ACCOUNT!1st of all; The reason I was not at home when the furniture was delivered because they did not call me or email me as they claim to have nor would provide me the phone number they called me on or forwarded the email they supposedly sent to me.2nd of all; the delivery driver would not have access to my apartment to know that I was not at home as there are locked gates to our unit and you need a key fob to enter the garage AND our apartment complex had no permission or a request from Bel Furniture to approach our apartmentOur apartment complex also has cameras outside the units which I can obtain the video footage showing if they indeed came by and attempted to try to come to my apartment.3rd of all, this is a copy of my Invoice from ordering onlineDO YOU SEE ANYWHERE COMMENTS REGARDING A RESTOCKING FEE OR A NON REFUNDABLE DELIVERY FEE WOULD BE APPLIED? Did they just pull that out of the air????? I requested for the dining set and tv stand to be delivered after I ordered online on October 9th for which I did not receive an invoice emailed or sent via mail of my $delivery fee payment.LASTLY, I did not refuse the delivery, it never came, they never offered an another date to deliver, they let me be frustrated with them by not offering another solution or an apology so with their lack of courtesy, unprofessionalism and respect I THEN REQUESTED MY REFUND!Please, don't allow these employees and this furniture store get away with such behaviors that us customers have to fight for what is owed to us for what we work so hard to in making purchases, especially those of us still rebuilding from Hurricane HarveyI reached out to you for assistance and a resolution, please help meI am not alone on my feelings with Bel Furniture.Thank you, [redacted]

Dear Sir/MadamWe simply asked the pictures of the furniture items with problems thereon now erupting The customer should send the latest pictures to us to look at those pictures to take necessary action ThanksRaj

Dear Sir/Madam The customer bought furniture items under invoice [redacted] The customer had issues with two of the side chairs. In fact we have tried to contact the customer on the following dates to arrange pick up and get those chairs exchanged. We left voice messages but the customer did not... call back. December 29th, 2015 January 1st, 2016 January 13th, 2016 The chairs are available for exchange. The customer needs to get in touch with our customer support department at 832 358 8899 X *** or [redacted] or *** to schedule exchange. IT IS IMPORTANT TO MENTION THAT IN VIEW OF INCONVENIENCE TO CUSTOMER HALF OF THE DELIVERY FEE WAS REFUNDED TO CUSTOMER. We are trying to help the customer to the best possible. Thanks BEL Furniture Team