Best Buy Homes

Dear Sir/Madam
We refer to the case reference #***. The customer bought furniture ONLINE under invoice ***
At the outset we like to confirm that there is no issue with the set but if customer does not want it in any way we offer the following options to her
The customer
can come to our Main Distribution center to approve the set and we will arrange delivery without any extra delivery charges
However if customer wants to have refund only we can waive off RESTOCKING FEE as a special case but the delivery charges we cannot waive off, as we have already incurred the charges on bringing the furniture at her residenceIn that scenerio customer customer will be refunded $ plus tax
Whatever decision customer takes will be accepted
Thanks
Bel Furniture

Dear Sir/MadamThe customer bought furniture items under *** * ***. All the items were brought at the residence of customer but he refused to accept for the reason best known to him In any way our company has taken a decision to refund this customer full refund less
the delivery amount Since our Delivery personnel put efforts in loading/unloading bringing the merchandise at his residence, we are entitled to the delivery charges by any fair means. The customer is requested to contact our showroom for the refund We are sending a copy of this to them also so that they ware fully aware of the refund issue . Thanks BEL Furniture

Dear Sir/Madam
We refer to the issue of customer
On 05/15/we already left voice message with customer to allow us to pick up the merchandise so that we can refund them full
The customer needs to call our delivery department immediately @ X 230 or customer service X
222 or X for immediate help
We are trying to help the customer but we have not been contacted so far
We are standing by to hear from customer
Thanks
BEL Furniture

Sent: Friday, December 23, 12:PMSubject: COMPLAINT Dear Sir/Madam The customer bought furniture items worth $ under invoice *** on 06/28/When customer complained in June 2015, immediately the service was scheduled and the technician did the service on 06/24/However again in November 30th, 2015, the customer complained on the items, for which again the services was completed on 12/13/The customer was fully satisfied in the second service but suddenly again in January 2016, customer wanted again another service, though the manufacturer one year warranty was already overShe was informed by our customer service that the items previously repaired were as per manufacturer specsWe have done the best to satisfy the customerThanks Raj

Dear Sir/MadamIn regards to the case reference *** we are to submit that we are doing our best to satisfy the customer.On 06/10/15, Mr*** *** sent an e mail to Ms*** ***, the wife of the customer to call at Mr***'s cell phone to resolve this issue immediately.We are still to get
any call from mr*** or Ms***.We assure that customer will be satisfied fully.ThanksBEL Furniture

Dear Sir/Madam
We refer to the case *** The customer bought furniture items under invoice ***
The customer did not accept the merchandise. We confirm having refunded the amount back to customer initially paid through Discover card. We have cancelled the sales
contract
The customer will not be charged through her finance account which she created through Synchrony.Neither customer owes any amount to us nor we owe any amount to her
You may close the case
Thanks
Raj

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I received a refund the day after making my complaintI was called while I was at work and could not return the call until the afternoon which I didThe report was made prior to any calls being received indicating I would receive a refundThis company is clearly trying to place blame on anyone but themselves and only acted after I complained here and with the Texas Attorney GeneralI will consider this complaint resolved now that I received my refund almost a week after I was told I would get itI will never do business with them again and would strongly encourage any consumer considering shopping here to do the same

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint While I am satisfied with my refund, I am not satisfioed with the blatant lie that was told in response to my complaintI also see that there is no apology nor have they accepted responsibility for the multiple mistakes that were made by their employeesI actually liked the furniture that I PICKED OUT but I was sent MISMATCHED itemsI attached photos of what was sent to me as well as a picture of the assembly instructions that show what pieces This is proof that I was simply sent the wrong items and it took several attempts to get this issue resolvedI was not sent all of the pieces and was unable to assemble the sofa thatI paid forWhen I called in to report this, I was LIED to again by *** who stated that she would have the correct pieces deliverd on March Upon contacting the store I found out that the delivery/pick up was never scheduled. I feel like placing blame on me by not stating the true reason for my request for a refund is misleading, dishonest and very very poor business practiceI will state again that I did like the furniture, what I did not like was the way I was treated, the terrible customer service and I certainly did not appreciated being lied to and misleadI am not sure if there is a penalty for simply being a liar, but people that conduct business like this should not be allowed to run one
Regards,
*** ***

Dear Sir/Madam
Our customer service called the customer on 5/15/3:43:PM .There are notes in the invoice.
However today again our customer service called them and the person who picked up the phone USED PROFANITY to Manage Customer Service and she got scared
Even though the person was using abusing language the customer service manager patiently scheduled delivery for Tuesday, the 18th August
But he threatened that Police will be there and we are unaware why he is calling police and what is his intentions?
At this moment we like to complaint to Revdex.com and seek remedy for this
Thanks
BEL Furniture

Dear Sir/Madam
The customer bought furniture items under invoice # *** on 03/02/The product is under manufacturer warranty for one year
The product is in constant use and when the customer pointed out the problem on 01/12/16, we immediately scheduled the technician's visit on
01/18/16. The technician repaired the set to the best of his ability but customer did not seem to be satisfied and as such our company has taken a decision to bring the particular piece at our Main distribution center for further repairs
Our customer support team tried to reach the customer over her phone but could not talk to herVoice message was left with her to schedule pick up of item for repairs
Here it is important to mention that product is under warranty and repairs will be carried out in best possible ways and if required to change any part, our company will replace the part in the piece to make it good
We are trying to help the custome as much as possible
Thanks
BEL Furniture Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I still have not received my refundI will close this as soon as my refund is issuedI am very disappointedEven with pictures of the wrong items that I was sent.
Regards,

Dear Sir/MadamCase reference # ***The customer bought furniture items under *** *** *** *** *** showroom.Our company is ready to help the customer but the reasons best known to her she is not cooperating and on the contrary thought it to write to Revdex.comLet us put it on record the
sequence of the action we took On 02/17/we had scheduled service inspection BUT SHE DID NOT ANSWER The following are the notes in our system :- Gave customer time frame of 130-Drivers were there about customer was not homeTried several time to call customerno answerDrivers waited extra minutes but no call back or showContinued to next stopCustomer called back and I told her that they will return from 4-and she needed to be therethe drivers were there by no customerno answer of phonecustomer called back with in minutes and stated will be there in minutesdrivers waited almost minutesno showcustomer called back at 5pm stating no one at her homeI told her that they had others stops and that we will have to reschedule again for next Fridayshe wanted them to come back and I told her they had other stops to do and that that was their second time at her home today she said she don't want another service call she wants to just return mattressadvised her to talk to *** ** *** ***On 02/25/ we completed the inspection and there was nothing untoward found in the pictures taken by the technicians However at the request of customer on 05/12/we needed to complete another inspection but customer did not pick up the call.On 05/18/we scheduled the visit of another technician on 05/19/with the consent of customer.On 05/19/our inspection team went to her house but she did not open and while our calling to her we were informed that she needed another schedule visit.Our inspection team is fed up.When customer is ready actually, please contact us We will help the customer in fact but not with the way customer is responding.ThanksRaj

Dear Sir/Madam
Our Invoice *** dated 02/04/
The customer bought furniture items from our CLEARANCE CENTER. All the items in the clearance Center are on " AS IS WHERE IS" basis. The customer signed the form with sales condition NO RETURNS OR EXCHANGES
The customer looked at the
items, selected those and bought once got satisfied. We are unaware why customer changed the mind and starting arguing after bringing the furniture at his house
In any way we have asked the customer to bring back the bed and get the full refund. The REFUND WILL BE ISSUED once the items are received back from customer
Trust this resolves
Thanks
BEL Furniture Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Sir/Madam CASE *** The customer bought new furniture items under invoice *** and a credit of $ ( $ plus tax ) has already been given.THERE IS NO ISSUE WHATSOEVER NOW.You may close the complaint.Thanks Raj

Dear Sir/MadamWe have not shirked with our responsibility If there was manufacturing defect, the customer has right to get that exchanged with another one It is covered under one year manufacturer's warranty We do not have any problem with providing another set to the customer We will bring another set at his residence without any extra delivery cost to customer.he customer needs to decide this issue However,if customer needs refund that he will have to give away the delivery fee as we already paid delivery fee to Delivery Company.ThanksBEL Furniture

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Dear Sir/MadamAt the outset we like to apologize for the delay on the part of manufacturer The items are back ordered and likely to receive soon.But in the meanwhile we provide the following options to the customer :=- Reselect another set of items and we can provide %
additional discount for the inconvenience caused ORCustomer can request for full refund on his credit cardIn case of refund option, customer needs to bring the same card to our showroom to get the credit in his accountWe once apologize for the delay beyond our control Please quote our reference as ***ThanksRaj

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
We have the proof and will provide the proof after you answer the following question:Have you changed the list prices online during last two days for the items we purchased?All you need to answer is "yes" or "no"
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint Bel Furniture mentioned in their first reply that they don’t know why I refused to accept the delivery when they knew very well what happened at the time of deliveryIf it is not shirking away from responsibility, then what is it? The table design that I liked was found to be to be structurally unsafeAnd I don’t want to buy another piece of the same design or any other designReason is same, safety hazard for my kidsAnd even if the table is covered under manufacturer warranty, that doesn’t make it “safe” BEL furniture expects the customer to put their kids in danger with a table that arrived damagedA furniture item is found to be defective and BEL furniture wants the customer to absorb the delivery costsI understand that BEL Furniture might have paid for the deliveryBut why can’t this delivery cost be charged to the manufacturer/supplier who supplied you with this table? Why is this delivery cost being forced upon me? Just because it is easier to oppress a customer? That speaks of the ethical and moral standards company operates withCompanies should stand with their customer and not with their suppliers when fully aware who is at fault here.I have already decided that I don’t want to buy furniture from BEL FurnitureI would like to get full refund without any deductions.Thank you,***