Best Buy Homes

From: [redacted] [mailto:r[redacted]@belfurniture.com] Sent: Thursday, February 23, 2017 4:33 PMDear Sir/MadamThe customer bought furniture items under invoice  1-[redacted] and had issue in regard to pillows.We confirm having refunded  $ 60 towards the cost of pillows to customer, as  STORE...

CREDITWe do not see more issues and customer can use this credit ASAPThanks

Dear Sir/MadamThe customer bought furniture items under invoice  *-[redacted] using the Wells Fargo finance for 12 months.We have checked the prices of each item bought by customer and found these to be correct . we have been advised by our showroom that customer was using PROFINITY. At this...

point we advise that the customer is at liberty to cancel her Wells Fargo contract and buy from other vendors if she wants.we HAVE NOT charged any amount to her account and as such there will not be any need for us to refund if she cancels her contract with Wells Fargo.ThanksrajBEL Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Friday, November 17, 2017 11:15 AM Subject: Complaint ID# [redacted]A COMPLETE REFUND WAS NOT PROVIDED TO ME ON MY CREDIT CARD ACCOUNT!1st of all; The reason I was not at home when the furniture was delivered because they did not call me or email me as they claim to have nor would provide me the phone number they called me on or forwarded the email they supposedly sent to me.2nd of all; the delivery driver would not have access to my apartment to know that I was not at home as there are locked gates to our unit and you need a key fob to enter the garage AND our apartment complex had no permission or a request from Bel Furniture to approach our apartment. Our apartment complex also has cameras outside the units which I can obtain the video footage showing if they indeed came by and attempted to try to come to my apartment.3rd of all, this is a copy of my Invoice from ordering online. DO YOU SEE ANYWHERE COMMENTS REGARDING A RESTOCKING FEE OR A NON REFUNDABLE DELIVERY FEE WOULD BE APPLIED? Did they just pull that out of the air????? I requested for the dining set and tv stand to be delivered after I ordered online on October 9th for which I did not receive an invoice emailed or sent via mail of my $85.00 delivery fee payment.LASTLY, I did not refuse the delivery, it never came, they never offered an another date to deliver, they let me be frustrated with them by not offering another solution or an apology so with their lack of courtesy, unprofessionalism and respect I THEN REQUESTED MY REFUND!Please, don't allow these employees and this furniture store get away with such behaviors that us customers have to fight for what is owed to us for what we work so hard to in making purchases, especially those of us still rebuilding from Hurricane Harvey. I reached out to you for assistance and a resolution, please help me. I am not alone on my feelings with Bel Furniture.Thank you,[redacted]

Dear Sir/MadamThe customer has been taken care of.  The customer bought furniture items under invoice [redacted] but later on exchanged with another invoice  under reference  [redacted]The issue of the customer has been attended to.Trust you will find this in order.ThanksRaj

Dear Sir/MadamWe simply asked the pictures of the furniture items with problems thereon now erupting .  The customer should send the latest pictures to us to look at those pictures to take necessary action ThanksRaj

From: SEHGAL [mailto:[email protected]] Sent: Tuesday, February 28, 2017 4:18 PM   If any customer has any grievance or any issues with the furniture items, our company takes care of, in the best possible way.  In fact we called the customer on 01/27/16 at 9:30 to schedule with the customer to pick up for repair   BEL Furniture has a policy to satisfy each and every customer, but at the same time customer has also some obligations towards the vending company.   In any way this is our reply in response to what customer told Revdex.com.  ALL ITEMS ARE STILL WITH CUSTOMER.

Dear Sir/Madam
The customer bought furniture items under invoice [redacted].  It included  [redacted] for $ 781.99.
The customer has been refuned full amount of this purchase  $ 846.50 (  $ 781.99 plus applicable sales tax)
Previously also the customer was given refund of ...

$ 150 on 07/02/15.
We are unaware why customer though fully refunded on [redacted] is asking for  $ 100.  ( We do not owe any amount for [redacted])
This is being submitted to you as there is no fault at the end of BEL Furniture.
Thanks
BEL Furniture

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has already been taken and the same issue arose with their REPLACED NEW SOFA. We have tested this resolution before and willing to accept the offer again. But if the same issue arises with their second replaced sofa, what does Bell propose we do? I showed the defect to the owner named NAZ at their showroom in Sugar Land TX. It has a manufacturing fault that the middle section of the 3 seater sofa starts to break from the bottom within a couple of weeks of usage. Please keep in mind the middle piece is rarely used because it does not have the recliner. One would think that early signs of damage should occur on the pieces with recliners. But this is not the case. The joint at the bottom damages the middle one because the middle section is designed to be fixed and it cannot take pressure from the side pieces reclining constantly. I am a mechanical engineer with a Master's degree from Michigan. I know what is wrong with the design. Also, when a customer is not happy, the owners should not call him and threaten to BREAK THE LEGS if he asks to come to the store. I was clearly told that if I again come to the store, my legs will be broken. I have the phone number that the call came from. May reveal to the judge if the case goes that far.
Regards,
[redacted]

Dear Sir/Madam
We refer to the case reference.
At the outset we inform that customer bought 2 Pcs sectional for  $ 923.78 on 12/19/2009 under invoice *-[redacted]
The customer statement of having spent  $ 1200 is not correct at all.  Moreover the customer got FREE WEDGE OTTOMAN along...

with the sectional. 
There was no confusion on the product manufacturing .  It was evident on the price tag itself.  The customer was fully aware of that. 
The customer after having used the Sectional 6 years is asking for the refund.  IS IT JUSTIFIED ?
Our Corporate office has already replied the customer on 09/11/15.
At this moment we are not able to help the customer.
Thanks
BEL Furniture

Revdex.com:
This letter is to inform you that Bel Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/27/2016 and assigned ID [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
It is OK if Bel wants to pick up the furniture and refund us, but the delivery charge we paid must be included in the refund. We've wasted two day worth of work waiting for the two deliveries ourselves, and that is money too.A simple question to Bel: If you were a customer and received a two-piece sectionals that don't match the showroom display, would you pay for the delivery charge if the merchandise is not replaced ?We like the modern style of the merchandise, all we have asked is give us the same furniture like we saw at the showroom. If Bel can not do that, then refund all our money.
Regards,

Dear Sir/Madam
We refer to this case reference. The customer bought furniture items under invoice [redacted]
There was a scheduled technician visit on 09/19/15 but inspite of the fact that customer was supposed to be at home as per scheduled technician visit.
In any way, the customer has been...

contacted and the technician will visit customer again on 10/03/15 ( This saturday) to do the service.
The customer is being taken care of.
Thanks
BEL Furniture

Dear Sir/Madam
We refer to the issue of Ms. [redacted].The items were bought on 06/28/2014 under invoice # [redacted]
The customer had some issues which were taken care of by the SERVICE TECHNICIAN on 06/24/2015
Again customer complained for which the service was schedule on 12/04/2015 and later...

on rescheduled for 12/13/15.  One of the most competant technician was sent out to take care of the problem.
He talked to Mr. [redacted] ( husband of Ms. [redacted]) and was  her husband was fully satisfied with the services. Mr [redacted] informed that there were no issues whatsoever.
We are unaware of the reasons of this complaint to Revdex.com when there is no problem with the merchandise.
Submitted for your perusal.
Thanks
BEL Furniture Team

Dear Sir/Madam Invoice [redacted] When our company has informed that after picking up the mattress on 04/01/2017, refund will be given, we do not seem any reason for customer's anguish furtherWe once again request that customer should  let the company's delivery personnel to pick up the mattress for her quick refund. ThanksBEL Furniture

Dear Sir/MadamPlease refer to the case reference [redacted]The customer bought furniture items under invoice [redacted]The customer had issues with [redacted]  The same has been scheduled to be EXCHANGED on 07/21/17The items will be delivered tomorrow and the issue is likely to...

be over.Trust you will find our reply in orderThanks[redacted]BEL TEAM

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  BEL furniture also delivered the chest this afternoon.Thank you.Sincerely,[redacted]

Dear Sir/Madam The customer bought furniture items  on 11/03/2013  under invoice [redacted]The warranty bought by customer was the items with certain conditions from the warranty company, which does not cover the normal wear tear of the merchandise.The customer is suggested to get in...

touch with [redacted] to resolve the issue.  May be the cleaning solution used by the customer caused cracking and peeling as it apparently looks likeThanks

Dear Sir/MadamThe customer bought furniture items under invoice [redacted]  ( 7 Pcs Dining table set).In view of CUSTOMER'S REQUEST  our company has taken a decision to refund the customer the full refund .  The customer can bring back the items to our  Westpark Distribution center...

get the complete refund.Trust this will resolve the issue once for all and make the customer happy.Thanks Raj

Review: I recently (Sept 2012) purchased a home at [redacted] from this Realty company, who also was the [redacted] of property. When we purchased this property, we signed a contract which included new siding. Upon recent inspection after my wife keep complaining that the coldness keep penetrating the walls and entering the house, I decided to get a company in to check on the quality of my insulation. Upon calling various companies, I was told that the seller (Best Buy Homes) did not use any insulation under the siding they install, and on some parts of the house they even covered the previous aluminum siding without even removing. This has now become a major problem in my household, as I have a newborn baby (* months old) and the place seem to me much colder due to no / poor insulation in the house that I just spent all my money on. I had previous heating issues which was a nightmare to have them take care off.Desired Settlement: Install insulation under siding in my house.

Business

Response:

[redacted] was sold to [redacted] in September 2012.

[redacted] signed a contract that he is buying the house as is condition. Therefor, [redacted] hired a licensed home inspector and performed a full inspection of the property. All items that were proposed by [redacted] attorney to be repaired were done accordingly. [redacted] was fully aware to the condition of the property and decided to pursue and purchase the property. [redacted] had a plumbing issue after the closing and even tho seller did not provide any warranties at closing seller sent his plumber to correct his issue out of good faith and at his own cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I purchase the house based on commitments made by [redacted] and his partner [redacted]. Many promises were made by [redacted] who was not available at closing, so we was put in a tight position. To my best knowledge they is a bunch of scammers ripping off poor people. They need to be dealt with by the law. I am to go a further step to the Attorney General office. I was recently contacted by an officer from the Attorney General office investigating similar cases within our neighborhood about investors.

How can you sell a house in New York without putting in Insulation in the walls. This is insane. We have a baby in this house, and for a baby to live in this condition, for a house that is purchase for nearly $400,000.00 is just crazy. I had to re-do the concrete work due to flooding on side walk, the cabinets is falling apart, the plumbing issue took us forever to get resolved. I am in the process of replacing roof at this time.

This is total misrepresentation by the seller for advertising a house that is fully renovated. I have a copy of the ad. still in our possession. They buy houses cheap, put small amount of monies into these properties with inferior products and services and then fool us the buyers and we is unaware until we actually live in the house to know the property actual condition.

Please stop playing with people hard earned money.

Let get this insulation issue resolve before its too late.

Thank you,

Sincerely,[redacted]

Business

Response:

Dear [redacted],

Lets start with the fact that no one scammed or ripped you off. You saw the house multiple times directly with the [redacted], you hired an attorney, and then you performed a full home inspection by a Licensed Inspector that YOU hired.

I went through the report and you were fully aware of the condition of the property before entering into contract. Also, I was told by seller that you had an issue with some leaks from radiators after closing and they sent a plumber that corrected the issue.

I'm very sorry to hear about your difficulties and hardship but I don't see how this will solve the issue. instead of going on every website and writing "Scammers" and "Fraud" about my company you should have invested the time contacting the seller and as a human being to human being try to explain the situation and the would of helped for sure. After talking to them they said the didn't hear from you since the winter and also your attorney never made any attempt to contact seller attorney.

I wish you all the best and hope you get through this the best way possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],