Best Buy Homes

Dear Sir/MadamConcerning case reference # [redacted]  we like to inform that customer bought furniture items under invoice [redacted].Our customer support department has been requesting the customer to get us the pictures of the affected parts of the bunk bed so that corrective steps can be taken...

immediately.At your end also please advise the customer to get in touch with us @ 832 358 8899 X [redacted] and also send the pictures immediately to us at e mail address given here under :[email protected] customer is being taken care of at our end.ThanksRaj

Dear Sir/Madam
We refer to the case # [redacted].  The customer bought furniture items under invoice # [redacted]
Looking  at the problems customer has, our company has taken a decision to pick up the furniture from customer's residence and provide refund to her for the merchandise.
IN NO...

CASE DELIVERY FEE will be refundable as our company has already spent amount in delivering  and will incur expense for picking up the furniture.
The customer needs to get in touch with our DELIVERY DEPARTMENT at 832 358 8899 X 230  or 222  or 244  to schedule pick up immediately. we will refund once furniture is back in our warehouse.
Trust this will resolve the issue
Thanks
BEL Furniture

Dear Sir/Madam
We refer to case [redacted].  The customer bought furniture items under invoice [redacted]. 
We have been informed by our showroom that Exchange of Home Office set is set for 11/27/15
It will be exchanged today.  We feel this will resolve the issue once for...

all.
Thanks
BEL Furniture

Dear Sir/MadamThe customer bought furniture items under [redacted] on 08/10/2015. We confirm having repaired the SOFA as per manufacturer's standard and delivered the same at her residence on 08/22/2016.  However ,customer again reported problem.  At this moment we like to review...

after looking at the pictures as customer mentioned having the latest pictures with her ( after repairs).   WE REQUEST YOU TO PLEASE ARRANGE TO SEND THE PICTURES to us at e mail   [redacted]
We like to assess the situation at our end before taking any decision on further repairs.ThanksBEL Furniture

Sent: Friday, December 23, 2016 12:38 PMSubject: COMPLAINT [redacted] Dear Sir/Madam The customer bought furniture ONLINE under invoice [redacted].  The reasons best known to customer did not accept delivery and sought refund from us. FULL REFUND INCLUDING DELIVERY FEE WAS GIVEN TO CUSTOMER ON 02/18/16 on the same credit card which was previously charged WE DO NOT OWE any amount to customer. PLEASE CLOSE THE COMPLAINT AS RESOLVED. ThanksRaj

Dear Sir/Madam
We refer to your case [redacted]  The customer bought furniture items under invoice [redacted]
We confirm having serviced at the customer's residence on  11/04/15  and 11/14/15
But the customer was not satisfied.  Now our company has taken decision to EXCHANGE the...

furniture items on 11/30/15
The exchange will get completed on 11/30/15 and will resolve the issue once for all.
Thanks
BEL Furniture

Dear Sir/MadamWe apologize for the customer.  There was a glitch in the system.  The customer was given loaner mattress for the time being as the mattress bought by customer was back ordered.  Tomorrow  07/22/2015  the delivery is scheduled for this customer.We trust the...

customer will be fine once the delivery is completed tomorrow.We once again convey our regrets.ThanksBEL Furntiure

Dear Sir/Madam
The customer bought furniture items under invoice [redacted]. 
The management has given the approval for the exchange of the  items with which customer has issues.
Please be advise that customer is subject to another delivery fee in the event BEL Furniture is required to...

deliver the exchanged items
At this moment we advise the customer to get in touch with our Humbel showroom for reselection.
We are forwarding a copy of this e mail to the showroom also for their records and necessary action.
Thanks
BEL Furniture

Dear Sir/Madam
The customer bought furniture items under invoice [redacted]
The customer had issues with two of the side chairs.  In fact we have tried to contact the customer on the following dates to arrange pick up and get those chairs exchanged. We left voice messages but the customer did not...

call back.
December 29th, 2015
January  1st, 2016
January 13th, 2016
The chairs are available for exchange.  The customer needs to get in touch with our customer support department at 832 358 8899 X [redacted]  or [redacted] or [redacted]  to schedule exchange.
IT IS IMPORTANT TO MENTION THAT IN VIEW OF INCONVENIENCE TO CUSTOMER HALF OF THE DELIVERY FEE WAS REFUNDED TO CUSTOMER.  We are trying to help the customer to the best possible.
Thanks
BEL Furniture Team

Dear Sir/MadamWe confirm having refunded the full amount to customer in her credit card account on 06/30/15  $ 1604.01.  We do not owe any amount to her.  $ 1604.01 were charged earlier on her credit cardThe customer needs to verify her [redacted] Credit Card from where the transaction originated.Trust this  resolves the issue.ThanksBEL Furniture

Dear Sir/MadamAt the outset we like to apologize for the delay which was being caused due to non availability of the part.Now per notes in our system, the customer service department has scheduled technician's visit to the customer's house on 11/16/17.The repair is likely to be completed on this...

date to make the customer satisfied.Thank you Raj [redacted]28450 West Ten Blvd ( Commerce  Parkway)Katy, TX 77494Tele : (832) 358-8899X [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Yes, we understand that the mattresses will be picked up tomorrow and if we are given the FULL REFUND PRICE OF THE MATTRESSES, then there will be no problem.  However that is NOT what the store representative quoted me.  She quoted the Full mattress price refund minus the $650 restock fee.  That is our issue.  We do not agree with paying a restock fee on items that were NEVER DELIVERED.  Whoever this representative is that keeps responding is not reading my messages clearly and further more is inaccurate in their understanding of the situation.
Regards,[redacted] and [redacted]

Sent: Monday, November 06, 2017 2:04 PMSubject: RE: Revdex.com CASE [redacted] The customer bought furniture items under invoice [redacted] on 10/09/17 and later on requested for refund.  COMPLETE REFUND WAS PROVIDED TO CUSTOMER IN HER CREDIT CARD ACCOUNT.   Concerning Delivery fee...

we like to place on record that our Delivery Personnel brought the furniture items at her place but reasons best known to her, she was not at home.   At our level we had to pay delivery fee to outside Delivery Fee company and as such not refundable.   Per our policy 25 % Restocking fee will be applicable if customer refuses to accept the delivery and merchandise is available for customer.   Thank you   Raj [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The store manager lied the listed price. We purchased the furniture on 6/3/2016 and the listed price were lower than the purchase price. We had the website documented as proof. After the store manager heard our complaint, he agreed to refund us the difference but asked us to wait until Monday. However, instead of correcting their mistakes, he used the time to increase the listed price online to match our purchase price. And then he claimed that the price was correct. His dishonesty and cheating behavior are unacceptable. We can provide proof for that.Regards,
Customer

Please advise the customer to send us the PROOF OF THE LISTING shown elsewhere.

Dear Sir/Madam
At the outset we like to apologize for the inconvenience caused to customer for any reason.  At the same time we value the purchases customer made in 2015.
We will do the best possible to keep the customer satisfied.
However from the message we could not make out the problem...

with which  piece of furniture the customer has problem.  If some more information is sent to us we will certainly arrange a technician visit to get the problem addressed at the earliest.
Please rest assured the customer will be attended immediately once the complete information on the damage of furniture piece is made available to us.
Thanks
BEL Furniture

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Visited the shop and they processed the refund as a credit. The Manager that declined to process the cancellation owes and explanation about his position. The cancellation was processed by another manager. This is now resolved. Thanks for intervention into this matter.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Bel Furniture is the one that has been misguiding Revdex.com. The screenshots with the pictures showed exactly what we bought. The table we bought is a 1-piece sofa table, not a 3-pcs sofa table set, which is clearly shown on the receipt. Bel should have that in their system as well. If Bel still has any respect on the customers, they should stop lying, admit their mistakes, and make the corrections. Again, below is the details about this transaction:As shown in the attached Bel webpage screenshots from our previous response, the listing price for the sofa & love seat (3 pieces) is $697.41 while the purchase price is $699.41; the listing price for the 1 piece sofa table is $101.66 while the purchase price is $166.41; the listing price for the mattress is $219.99 while the purchase price is $309.99.  Note, we want to keep the order and never requested cancelling our order. If Bel furniture takes any action to cancel our order or delay delivert without our permission, it will be against our purchase agreement, and considered bias and retaliation against the customers after we filed the complaints. What we really request is:1. Bel shall deliver the new furniture we ordered to our house next Friday (6/17/2016) per the purchase agreement;2. Bel shall make adjustment to match the purchase prices with the listing prices per the webpages of the day we bought the furniture (6/3/2016).We urge Bel Furniture to correct their mistakes and improve their business. We are trying to resolve the issue and protect our right as a customer. The door for communication is still open on our side.
Regards,

Sent: Monday, June 20, 2016 10:30 AMSubject: RE: 7-[redacted] Revdex.com CASE [redacted] The customer has been helped and the issues have been resolved with the customer. We are arranging delivery of items on 06/21/16. There should not be any issue any more. Kindly acknowledge. Thanks Raj 832 358 8899 X 241

Dear Sir/Madam As state in our previous e mail reply that we have done the needful to the satisfaction of customer.   However, if the customer is still not  happy we can get another technician visit scheduled.  Please advise customer to talk to our customer support at  [redacted]  [redacted]  [redacted] Thanks[redacted]