Best Buy Homes

Dear Sir/Madam We have attached the documents evidencing that the prices paid by her are in line with the ONLINE PRICING However BEL Furniture reserves the right to change or alter any price PLEASE REFER OUR DISCLAIMER CLAUSE http://belfurniture.com/disclaimer Website Use Legal DisclaimerOnline PurchasesWhile photography accuracy is strived for, the imagery is for illustration purposes only, and may vary slightly based on color presentation or actual style variation due to availability of any imagery.Product selection may vary from store to store and some items/offers are exclusive to the internet websiteErrors on WebsiteThe website may contain typographical or other errors/inaccuracies even though diligence has been applied by BEL Furniture and or its affiliatesWe, BEL Furniture, reserve the right to correct any errors/inaccuracies or omissions (including after an order has been submitted) to change or update said information at anytime without prior noticePlease be aware that such unintentional errors, inaccuracies, omissions or photographical errors may relate to product pricing, an offers time frame, availability, or product specifications and we, BEL furniture, reserve the right to revoke any offer or to accept any order placed based on these criteria whether or not an order has been confirmed and your credit card chargedIf your credit card has been charged for a purchase, and we cancel the order, BEL Furniture will issue a credit to your account in the amount of the chargeIndividual bank policies will dictate as to when the amount is credited to your accountWe do apologize for any inconvenienceRefunds/CancellationIf a delivery has been completed, cancellation policies of BEL Furniture will apply as to the amount to be credited back to your accountDelivery charges are non-refundableThere are no refunds or returns after hours of the deliveryPrior to that, it is a website or store credit onlyDelivery PolicyYou must make any changes about Delivery Day, Delivery Address, Phone # or E-Mail notification changes or to the actual order itself by telephone to 832-358-XT:hours PRIOR to the delivery date and must be confirmed by us back to youAn additional delivery charge may apply if not adhered to. Warranty InformationBEL Furniture warranty applies to web site merchandise as well except on the clearance category of items under Specials.You are requested to advise customer to get the delivery scheduled or leave it WE HAVE NOT CHARGED HER *** *** ***Thanks

Dear Sir/MadamConcerning issue on the above case we advise that our company has already told the customer that we can REPLACE the sofa with another new sofa. The invoice # is *-*** under which the customer made his purchase earlier.In regards to the wordings" Break my legs" we
are not aware to which person the customer talkedWe do not talk like that with customers. Our customer support team is very cooperative and takes care of the customers fully.In any way, the customer needs to contact our showroom and get the exchange completed at the earliest.ThanksBEL Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Because we had an appointment for service last Wednesday an they never showed up or had the courtesy to call me an reschedule my appointment They don't care furniture is paid for so they don't care Like I said before all the furniture I purchased is broken I purchased a dinning set with chair -one chair is broken an the others are looseI also purchased a king size bed with mattress an two night stand - the king size bed is broken from the side of the rail 1night stand a rail from the drawer is broken the 2nd night Stant the bottom feet is peeling off I also purchased a breakfast table with chains a a piece in the table is broken an it seems like they installed it with double sided tape to stick to the table this where all purchases made they out they ur of I financed they with *** an they have been paid in full I been sleeping in a floor for 1/monthsThe phone # on file is *** attaches is the picture that I had already email the company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint I have sent the pictures times in 6/11/by email and email them times to ask about it to the email I was given that day which was [email protected] attention Jonathan
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Sir/Madam The refund has been issued today as we could pick up items yesterday only. She should be able to see the credit in her account within hoursThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, July 09, 7:PM To: drteam Cc: Claire Subject: Refund for moldy furniture Bel Furniture has picked up the moldy furniture on Saturday June 27th, Since Bel Furniture is not taking any responsibilities in any part of the problems they brought up me and my house; at this point, I would like to receive my refund for the moldy bedroom set furniture that have been picked up by BelI have to clean my house and cannot wait any longer on that, and need my refund to start the cleaningI will take some measures, and deal with the rest of the case directly after cleaningThank you!
Regards,

Dear Sir/MadamThe customer bought furniture items under invoice ***Our company has taken a decision to refund the customer for the items not delivered.WE HAVE LEFT A VOICE MESSAGE at the available cell number to contact BEL Furniture Sugar Land showroom for quick refund through her credit
cardOnce customer approaches our showroom the refund on items *** will be afforeded immediately to her credit card accountThis should resolve the issue of customerThanksBEL Furniture

Urgent Reply
Our showroom confirm having left TWO VOICE messages with the customer to get into the showroom for FULL REFUND
The customer has not called and on the contrary reported again to you. Please advise customer to go to our San Antonio showroom for getting the refund
The customer
needs to call MrRamtin, showroom manager at 8899 for any question
The matter is clear from our end. The customer will get refund of full amount paid earlier
Thanks
BEL Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As shown in the attached Bel webpage screenshots, the listing price for the sofa & love seat (pieces) is $while the purchase price is $699.41; the listing price for the table is $while the purchase price is $166.41; the listing price for the mattress is $while the purchase price is $After we talked to the store manager, he agreed to correct the mistakes by refunding us the difference between the listing prices and the purchase pricesHowever, instead of doing what he promised, the store changed the listing prices and claimed the revised listing prices match the purchase priceWe consider it commercial fraud and unethical. Note, we never requested cancelling our orderAny unilateral action by the Bel furniture regarding that is against our purchase agreementWhat we request is:Deliver the new furniture we ordered next Friday (6/17/2016) per the purchase agreement;Refund us the difference between the listing prices and purchase prices per the webpages of the day we bought the furniture (6/3/2016).We urge Bel Furniture to correct their mistakes and improve their businessWe also want to protect our right as a customer and prevent other customers from having similar bad experience
Regards,

Dear Sir/Madam
We contacted our showroom to resolve this complaint and they have advised as under :-
Quote
Customer is coming in today for a reselection for the sectional and other merchandise we are exchangingcustomer was upset because we had to charge another delivery fee due to us going out
there several timesWe have contacted customer plenty of times but every time customer states he will call his lawyerBut to satisfy customer, I will waive the delivery fee when customer comes in to reselect
Unquote:-
The customer is being taken care and will be satisfied completely
Thanks
BEL Furniture Team

Dear Sir/MadamRefer Revdex.com case # ***The customer bought furniture items under invoice 6- The customer reported issues with Power ReclinerOur company took the decision to provide RESELECTION to the customer without any RESTOCKING FEE.The customer can bring the recliner and exchange
with another one However, if customer needs us to pick up and deliver there will be nominal delivery fee.Trust this will resolve the issue of customer.ThanksRaj

Sent: Tuesday, July 21, 11:AM To: drteam Cc: *** *** Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Dear Sir/Madam The customer was already REFUNDED the amount he paid online
purchase There is no issue. The check has already been cleared from our bank You may close the case Thanks Raj

Sent: Friday, December 23, 12:PMTo: drteamCc: ***Subject: RE: ***Dear Sir/MadamThe customer bought furniture items on 11/23/under invoice *** The customer had issues with some of the items and these issues got resolved later with him We provided store credit to customer to arrange buying another set of items from another showroom on 03/26/under invoice ***There is no issue whatsoever with the new invoice merchandise.ThanksRaj

Dear Sir/MadamThe customer bought furniture items under *** *** from our ***All items were delivered at the residence of customer on 03/02/2018. The customer did not like the items and requested for REFUND .Our company has taken a decision to provide full refund to this customer
once the items get picked up today i.e04/02/2018The customer is receiving our attention and will be REFUNDED FULL once items are in our warehouse.Trust this will resolve the issueBEL Team

Dear Sir/Madam
Our company has taken a decision to provide extra Chest to customer. Our customer service department scheduled delivery with customer for Thursday, 08/20/
On the delivery day, the chest will be delivered at the residence of customer
Trust this will resolve the
issue
Thanks
Bel Furniture

Dear Sir/Madam The customer bought furniture items under invoice *** We have agreed to provide the refund to the customer for the requested items THERE IS NO ISSUE WHATSOEVER from our side.*** * *** needs to visit our showroom with the credit card used for initial
purchase, for refund.We assure that REFUND WILL BE PROVIDED TO CUSTOMER for the items *** once customer visits our showroom.Trust this will resolve the issue once for all.ThanksBEL Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The part ordered was too long so it seems it is an incorrect part and I am once again in a holding pattern I would really much rather return the couch for a full refund including the extended warranty Happy to return the couch myself if need be
Regards,
*** *** *** *** ***

Dear Sir/Madam
All the items bought under invoice *** have been delivered at the residence of customer on 12/21/but customer has some issues with one of the items
Through this e mail we are giving the following options :-
Reselection to the extent customer paid already or
The
customer can wait for the another set of items of the same SKU which are back ordered by the vendor and may taken 3-weeks to arrive
The customer can certainly take the advantage of reselection in the week when the prices are too low in view of closing of year
Thanks
BEL Furniture

Dear Sir/MadamThe customer bought furniture items under invoice ***.The customer agreed and signed policy on the back of the invoice, which states as under:- Merchandise transportation is not included under manufacturer warranty The warranty only applies to the merchandise
remained at original site.If the customers wants another set of cushions he is supposed to return the original ones Please advise the customer to return the original cushions so that we can provide another cushions to him.Trust this will resolve the issue once for all.ThanksBEL FURNITURE

Dear Sir/MadamThe customer bought furniture items under invoice ***Per our records we already took care of the issues the customer had previously The following remarks are available in our records.CURE COMPOUND, HEAT GUN & PAINTED ALL CRACKS..DONEHowever at this point, if
customer has still issues, please advise him to send the pictures to us directly so that we can look them to help the customer in best possible ways.ThanksRaj