Best Buy Homes

Dear Sir/Madam The customer bought furniture items under invoice [redacted].  The customer reported problem with Sofa Loveseat and requested for refund.The corporate office has approved his refund case and the refund will be given to the customer's account once we pick up the items.  The...

items are scheduled to be arriving the main distribution center any time Our showroom manager confirmed having talked to her and she informed that she would be coming to them this Wednesday for refund on these items.Trust this will resolve the matter. BEL Furniture.

Dear Sir/MadamYou need to weigh the issue of the customer.  The customer is misguiding Revdex.com by showing the picture of SOFA TABLE, though customer bought the 3 Pcs occasional table set.We will not entertain this complaint any more. ThanksBEL Furniture

Dear Sir/Madam
The customer bought furniture items under invoice [redacted].
The part in the question has already been ordered on 02/03/16 with our [redacted] and once we have the part with us, the same will be replace.
We are not absconding from our this.  But the time has to be given for the...

part to come. We are sending a reminder to them again to expedite.
In the meanwhile we like to advise all concerned that the service was completed by our technician on 02/01/16 and the fact was revealed to us then that part needed to be replaced.  Without wasting time we immediately ordered the part on 02/03/16.
Trust we will get the part soon and customer will get the issue resolved to the fullest extent.
Thanks
BEL Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 First of all I am a male. This shows the total disregard they have for their customers as I made several calls, left messages, and talked to several different people on the phone. I did not have the furniture for months as they put in their response. That is a complete lie. I see that this issue will not be resolved as they plan to come and try to patch up the trash they sent to my house.

Dear Sir/Madam Can you please send us the context of the complaint. We see only the pictures which are given as attachment.What is the name of showroomDate of PurchaseAmount of purchaseIssue of the furniture We are unable to reply in the absence of complete information.  We assure you that...

customer will be satisfied fully.ThanksBEL Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  We initially purchased an item from your company to which said item collapsed very quickly under the cushions.  We went back to the store and spoke with our salesman to which he suggested we pick out something else which we did and paid the difference.  Mind you , we are not talking about a couple of hundred dollars but rather a couple of thousand dollars.To be clear , we have purchased about 20 thousand dollars from Bel Furniture in the past and was very disappointed in the quality of the last items purchased.  It took several months to get the loveseat repaired and it is still below par.  I challenge the company to show me where we were not good patrons to them.  the only thing they should be saying to us is thank you for supporting us over the years,. it saddens us that we allowed greed and biasedness' to hinder our judgement and make it sound like we are trying to "run a scam"  shame on you Bel Furniture, and no we will not withdraw our complaint.P.S.  Your own guys said we should send the set back because the recliners are crooked and the padding for the legs is deflated.  And did I mention we closed our cards???
Regards,
[redacted]

Sent: Monday, November 06, 2017 2:13 PM Subject: RE: Revdex.com CASE [redacted] Dear Sir/Madam The customer bought furniture items under invoice [redacted]. We scheduled technician's visit on 10/14/17 but she refused for the service call. She was then informed that in view of the fact that merchandise was with...

her over months, the only option was for the service call, which she agreed.  We confirm that customer had agreed for that and we have already scheduled a technician's visit on 11/09/17 Trust this will resolve the issue once for all. Thank you Raj [redacted] 28450 West Ten Blvd ( Commerce  Parkway) Katy, TX 77494 Tele : (832) 358-8899X [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I spoke
with my husband regarding Bel Furniture’s false claim that he
advised the technician there was nothing wrong with my sectional
and that all issues were resolved.  His words to me is that Bel is
making a false statement against him.  In fact, he informed the technician
that he (the technician) needed to speak with me regarding the repairs
because they had been working with me on this matter. During a phone call,
I voiced my concerns to the technician and even called Customer Service the
same day the technician was at my home to address my concerns.  I
was ASSURED by Sarah that IF the problem was not corrected with the
replacement of the inside cushion for the chaise, she would work with the
manufacture to replace the Sectional.  Although I strongly felt that
replacing this cushion would not correct the problem, Sarah asked that I allow
Bel Furniture the opportunity to try this option. With hesitation, I
agreed. The fact that Sarah ASSURED me that if replacing the cushion did not
work she would work with the manufacture for a resolution, gave me some
sort of comfort in allowing them to try this option. 
It is
obvious that replacing the cushion did not correct the huge
gap and overhang on the chaise portion of the sectional.  This defect
has clearly been pointed out to Bel Furniture.  Even the
technician was clearly able to see the defect in the piece and
mentioned it to husband.   I have pictures of my sectional which
clearly show that the problem has not been corrected.  It is imperative that
my concerns are addressed and not dismissed.  This matter must be
rectified and not swept under the rug!!!  I am offended by the fact that
Bel Furniture is trying to renege on their word.  Regards,[redacted]

Revdex.com:They did not refund my money I had to dispute the charges with my bank.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  To Whom It May Concern: We are not satisfied with what was stated in this message from Bel Furniture. In previous messages from Bel Furniture, it was nothing but untruths told as well as this one. I went to the store because I was told by an employee in the corporate office to go pick up my refund, since they could not process it directly from there, which by the way, I thought was weird.... Corporate offices should be able to handle that...Once I arrived at the store, I explained my reason for being there and the manager called the corporate office himself. I was then told the employee was new and had given me wrong information. The last thing a customer wants is to be left feeling unvalued. There was scene displayed in the store, but I did demand my refund because I was told I would get it less a restocking fee. I shouldn't have been given the run around from the start. The manager was mad for wanting my money and decided to call the police, when he was not threatened. There were no customers in the store. The police told him I was not trasspassing, if I was told to come there. The police even suggested that I tell everyone I know not to shop there because of their poor customer service,as well as to take them to court. Bel Furniture has lied several times and even said they repaired my theater seats, but I was not satisfied, when that NEVER happened!!! This company has failed to right their wrong, but instead insist on being dishonest and denying what really happened. I have never had such terrible customer service from a company that I CHOSE TO SPEND MY HARD EARNED MONEY AT! It's unfortunate that Bel Burniture doesn't produce quality products and when brought to their attention, they make light of the situation. I do not practice lying and have no reason to go through these measures in an attempt to get a fair resolution. Bel Furniture should've taken responsibility for there mess up rather trying to make a customer out to be a bad person. There are too many negative complaints about this company producing bad products and the rude behavior from employees.  I mean, going to court will cost more than $823.11, but apparently Raj doesn't care. I don't recommend this place to anyone. The company is very untrustworthy!!!

Sent: Friday, December 23, 2016 1:13 PMTo: drteamSubject: Revdex.com REFERENCE [redacted] INVOICE [redacted]Dear Sir/MadamThe customer bought furniture items on 12/05/15   under invoice [redacted]The customer when called in February 4th 2016, to send the pictures so that corrective steps could be taken right away.The customer never sent any picture to our us.    IN FACT THE ITEMS WERE LEASED OUT BY CUSTOMER FROM [redacted] AND [redacted] IS RESPONSIBLE FOR THE ITEMS but we would help customer  out of the way .At this moment we like to convey our apology and advise that customer needs to contact our customer support to get the technician visit immediately to look at the problemThe customer support number is  832 358 8899 X 222 ,  244 ,   271WE ARE FORWARDING A COPY OF THIS E MAIL TO CUSTOMER REPRESENTATIVE to stand by when customer call for her furniture issuesThanksRaj

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 I would like the couch replaced because patching it again will not resolve this matter.

That is a blatant lie. They have never called or left any messages. I will not call them, they will have to call me and they need to pick up their defective furniture.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Sir/MadamCase # [redacted]. Our Invoice #  [redacted]  & [redacted] In regard to the issue of customer we advise that the items were brought to the house of the customer on 08/30/2016 but customer was not available that time for getting delivery.However we have RESCHEDULED the...

delivery to 09/01/2016 ( Thursday).  The delivery has been scheduled after having discussions with  customer and as per her convenience.We trust this will resolve the issue once for all.ThanksBEL Furniture

Dear Sir/MadamRevdex.com Reference # [redacted]  Our Invoice [redacted]  and [redacted]The customer bought furniture items under invoice [redacted].  This invoice includes a DINING ROOM SET which later customer exchanged with another Dining Room set under new invoice  [redacted].The new set was...

delivered on 07/27/17 but reasons best known to customer the items were returned .OUR COMPANY HAS TAKEN A DECISION TO REFUND FULL AMOUNT ON THIS NEW INVOICE  ($ 1143.64). We are arranging to pick up the items on  08/03/17 to facilitate refund at the earliest once items are returned to usTrust this resolves the issues.ThanksRaj

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For one the cushions were ripped before the move which I have picture proof sent to the company email and two the cushions that I got the same as the move are torn at the seams. You havery failed to even acknowledge that fact. I've had them replaced numerous times. The couch is made of bad quality..replacing the cushion will not resolve the issue because it has kept happening.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Sir/Madam The customer bought furniture items under invoice # [redacted].  All items were delivered on 03/11/17The customer had issues with chair and and wedge.  We took the decision to exchange the items and brought the items at her residence on 03/24/17 but the customer REFUSED TO...

ACCEPT and told us to bring the items in boxes.We have taken the decision that items would be brought in boxes at her residence on 04/04/17 and accordingly scheduled with her.  You will kindly appreciate that we are doing everything to satisfy customer. Thanks BEL Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Wednesday, September 28, 2016 12:41 PM Subject: [redacted] ID- [redacted]  I am sending this email to please ask that you do not close this case. I emailed Bel-Furniture the pictures twice at the email provided and I did not hear from them. We thought that was the next step that you were requesting that we do. WE did not know that we were to respond to you guys within 10 days, but rather send the email to Bel-Furniture with the pictures. At this time point we still have not heard from them are resolved anything. Please do not close this case we still need your help. We had the wrong understanding on the next step. 
Regards,

Dear Sir/MadamThe customer bought furniture items under invoice [redacted]Brand new packed mattresses were at her residence on 03/11/17. IT IS A MATTER OF SURPRISE IF THERE WAS ANY ISSUES WITH THE MATTRESS why our company on the same day of deliveryHowever we are in touch with the manufacturer on this...

matter.  In the meanwhile we have taken the decision to PICK UP the  mattresses on 04/01/17 and once we receive the mattress back, the refund will be given to customer as per company's rules.Please advise customer that she should return the mattress for refundThanksRaj

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] The store sales very poor quality furniture and gives costumes run around. What they could have done which I asked was to give us an exchange which they did not.  Either they knew all of their inventory are made of poor quality or they discriminate us for giving us a new set or have it repaired.  Giving us a refund is easy.  What about our time and stress the ownership put us through.  I would like to have everything purchased from them returned and get full refund including the delivery charge.  I just do not want to deal with this company and have any of their products in my home. My home was a storage for them.  Also I would like to have them clean the oil mess they left on my driveway.
Regards,