Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for bringing this to our attentionPlease know that the customer was contacted by Christopher in our Executive Offices, and that our Home Delivery team did go to the customer's home to diagnose the issueIt was determined that problems the customer is experiencing stem from a water
supply issue, and the customer was told they need to contact a plumberThe customer does not believe this to be the caseWe have opened a damage claim with Sedgwick who will research the claim, and work with the customer directShould the customer have any additional issues, they will want to connect with either Christopher, or their Sedgwick case managerThank you again for allowing us to address these concerns Regards, Sarah L

Initial Business Response /* (1000, 7, 2015/07/08) */
Dear Revdex.com,
Our customer is currently working with a colleague for a resolution
Derek ***
***
The customer has been presented with two offeres and we are currently awaiting her response
Please have the customer reach
out to her existing contact for a final resolution
Thank you,
Best Buy

Thank you for sending this for review, I have looked over your order and see that it was indeed cancelled because of the pricing errorI am sorry that you had a lot of issues trying to get a solid answer or explanation as to why this happenedBest Buy tries our very best to make sure everything on
our website is accurate and although sometimes mistakes happen we try to correct them right awayIt seems like the error was not caught until after several orders were createdOur process is to automatically cancel the orders that have this SKUHere is where it explains it more on our website --> http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?i...⇄ You defiantly did not deserve the run around for an explanation, I am sorry that you have not received a call back regarding your complaintI have documented your complaint under case number #***Best Buy will not be placing orders with the price it was listed at on Cyber MondayWe however want to offer you a $** Best Buy gift card be mailed to you as an apology on our end and as an invitation to come back and shop with usYou will receive this in 7-business days.Thank you,Karla ***

March 28, To Whom It May Concern: Best Buy feels that we have fully addressed *** * ***’s concerns that were forwarded to your office as she was already informed by our offices that the price match that she is asking for does not align with the terms of our
Price Match Guarantee. I have included the link to the Price Match Guarantee that is clearly stated on BestBuy.com: http://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat29730...⇄ Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the camera return request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe return
policy is days from the date of purchase and this policy is printed on the front of the receipt received at the time of purchase and posted on our website and our store checkouts While we apologize for any misinformation received at the time of purchase, we are unable to verify from our corporate office what was communicated between Ms*** and the sales associate at the time of purchase or with Insignia representatives regarding the camera download videos In addition, we have contacted Ms*** directly and requested purchase information for the cameras and have not received this informationBased on the purchase date they described or stated in the Revdex.com complaint (October 2017), we would be unable to accommodate their return or refund request Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Thank you for sending this for review, I have looked into your order and see that it was successfully refunded for the laptopI however refunded you back $for the internet security downloadYou should see the refund in the next 3-business days Thank you for your patience,
Karla ***

Dear Revdex.com (Revdex.com): Thank you for *** ***’s concern regarding the price match with HH Gregg and refund request for $to our attention We called and left a voice mail for Mr*** at the phone number provided and informed them we have credited the credit card
used for the online purchase (BBY01-***) in the amount of $ Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

March 28, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as the customer was correctly informed of their options for service per the terms and conditions of the Plan. Nevertheless,
please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** SrExecutive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Miss *** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer. After reviewing the customer’s order, the refund was processed through PayPal yesterday, 1/18/The PayPal transaction ID for
the refund is ***Please be assured the employees at our store in Augusta did not steal the customer’s refundThere was an issue with between our system and PayPal, and the refund was not processed correctly at the time of the returnI have requested a $** Best Buy gift card be sent to the address provided to the Revdex.com as a customer service gesturePlease allow 10-business days for it to arrive Best Buy considers the matter closed Regards,Kathryn S

April 21, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as any matter regarding fraud would need to be reported to the financial institution that holds the account in question. Furthermore, if
he requires service on his television he can bring it to any Best Buy location to submit it for service under an active service planNevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Initial Business Response /* (1000, 5, 2016/01/14) */
Revdex.com,
Thank you for bringing this to our attentionPlease know that our policy does state that opened software is unable to be returned; however, we can understand the disappointThe store did offer him an in-store credit as an exception in
good faith
I did connect with the customer to discuss the matter as I was unable to locate his sales receipt; however, at this time he has taken the store credit and made a new computer purchase with Apple
As a gesture to invite Mr*** to allow Best Buy another chance, I offered a $** Bet Buy gift cardMr*** let me know that he wished to decline
We did talk about the issue at length, and I informed him about the signage as wellAs we are not able to put all the information on the signs, we highlight the primary information and reference BestsBuy.com for more details
I d appreciate you giving us the opportunity to connect with the customer and attempt to rectify the matterThank you
Warmest Regards,
Sarah L
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told the lady from Best Buy that I had decided to move onThat I realized the values, respect and principles that I had learning as a kid are not still practiced in all businessI told her it wasn't about the money I loss and refused to accept the offer she madeI am good with that and appreciate the involvement and help of the Revdex.comI am moving on and Thank You for your assistance

Initial Business Response /* (1000, 5, 2015/12/16) */
Dear Revdex.com -
There was a glitch in our ordering system that "hung up" Mr***'s orderIt was necessary for him to reorder the television he desired, and, because it was out of stock, he was upgraded to a higher priced television at the
same priceI have verified with him that the television was delivered and he is happy with it thus farWe will be closing our review of this complaint
Regards,
Amy
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because: Because I'm not going to take the hit because there business has no leadership and they do not take accountability for there handling of the situation and somebody needs to reimburse me for a cable bill that I had to pay and did not get to use my cable services for one month

April 21, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the customer did not inform our staff to back up the information in question and he signed the service waiver for the repair in question.
Furthermore, our store staff offered services at a discount to recover the information in question for Mr*** and it is my understanding that he declined the offer. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com, Mr*** was sent a $*** electronic gift card by a member of our Corporate Escalations Team on 12/13/to resolve this matter. Thank you, Dan S.Best Buy

I am rejecting this response because:
Hi Amy, No Lawrence is not working in this that’s why I raised a Revdex.com issues.I really don’t understand why no one is working on
this. please get me my money that will be more than enough. Its auch a nonsense sense to deal with you people.its easy for ur guys to put blame on others and when I contacted Lawrence he says the refund was already processed but I didn’t get the refundNo one has ever called me to discuss in this issue. Dont know now what sort of company is this

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionOur Executive Resolutions team has been assigned this case for proper reviewWe have reviewed the customer’s complaintWe apologize for the overall experience and lengthy processAs a customer service gesture, we
would like to refund $*** to the customer’s card that was used for the purchaseThe customer should see the refund on the card in roughly 2-business daysWe do see that the customer’s purchase is set for install on March 17th which is sooner than expectedBest regards, Amanda H

I am rejecting this response because: They never never never never reach out to me I have brought me a phone nowI still would like to get my money back not on a gift cardI don't want to buy anything ever in any or your storeI would like to talk with someone not by emailI left my phone number and no one has reach to talk with me

Dear Revdex.com, Our records indicate that the replacement refrigerator was delivered on 12/9/Ms*** was also provided with a $*** Best Buy gift card as a gesture for the experience. Thank you, Dan S. Best Buy

Dear Revdex.com,We have been in contact with Mr*** and have been able to resolve his issueBest Buy considers this matter resolved.Thank you.Larry S