Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for bringing this to our attentionPlease know that our policy states that if we do not have the same product, we will issue a credit for the full cost of the unit in full, minus the taxHer initial order included a Geek Squad Protection plan, which is why the plan is
moreWithout this plan, the customer would have had to pay for an entire new unitOur plan covered the customer as promised, and she was made whole for what was paid on the initial product Thank you Regards, Sarah L

From: ***, Daniel Sent: Thursday, July 13, 5:PM To: '***@cs.com' Subject: RE: Letter - Ms*** *** Importance: High Dear Ms*** ***, Thank you for your letter to Hubert ***You and I have corresponded in the past regarding this
situation and our position remains unchanged As it has been since our last correspondence, you will be unable to place orders through BestBuy.comIf an order is placed, it will be canceled automatically and we will not be responsible for any funds that are tied up due to the attempt to place another order Under the "Terms and Conditions" portion of BestBuy.com it states: “We may, in our sole discretion, terminate your account or your use of the Best Buy Properties at any timeYou are personally liable for any orders that you place or charges that you incur prior to terminationWe may change, suspend or discontinue all or any aspects of any Best Buy Property at any time without prior notice." http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat2***67.c?id=pcmc...⇄ Best Buy has addressed this many times and we consider this matter closed Sincerely, Dan *** Senior Specialist | Executive Resolution Team Phone: ###-###-#### Fax: ###-###-#### daniel.***@bestbuy.com

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when dealing with this Please know that our local store leadership has contacted the customer to address this matter directly with her We
will provide further information once this issue is completely resolved Thank you

Initial Business Response /* (1000, 7, 2015/10/19) */
October 19,
To Whom It May Concern:
Best Buy is unable to offer a return/exchange on the phone in question as it was purchase through a Marketplace vendorTherefore, we must encourage Mandana *** to work directly with the
Marketplace vendor Jem Jem via email at [email protected] or via phone at ***Nevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (3000, 9, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried and this is really wrong for them to pass the buck oni purchased it THROUGH BEST BUYif I had known I couldn't return it through them, then I would have NEVER purchased itthey only let you know that after you buy itNOT BEFOREthat is NOT RIGHTAND UNETHICALand their merchant is not respondingTHIS IS STEALINGand I will continue to pursue this refund from both until I get itbest buy needs to accept responsibility because it was best buy who charged me for the purchaseit is best buy in my bank records who took my moneyif they are a good company then they, too, will tell their merchant to refund me for the defective phone
BEST BUY TOOK MY MONEYIT'S ON FILEIT'S IN THE RECORDS AND I WILL CONTINUE WITH CONSUMER REPORTS, TOO, AND FACEBOOK IF THIS IS NOT HANDLED ASAP
Final Business Response /* (4000, 11, 2015/10/28) */
October 27,
To Whom It May Concern:
Best Buy feels that we have fully addressed Mandana *** concerns in the previous correspondence forwarded to your office on October 19, and our position remains unchangedNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/08/11) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe have partnered with the store managementDuring our investigation we found that the second watch was claimed to be defective and once brought into store for a second exchange,
the store found nothin wrong with the watchThe store made an exception on the first watch and exchanged it, outside policy, and therefore they were not going to make a second exception
Best Buy will not be allowing for a refund or exchange of the FitBit
Thanks,
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never claimed the second watch was defective! Never in any of my conversations with Customer service or at the storeYour information is incorrectPlease refer back to my three phone calls with customer serviceNever once did I say the second watch was defectiveJULY I went to the BestBuy Store at the MOAAnd they agreed the watch was broken and gave me a new oneBut I don't want another FITBIT, There is a defect with the FITBIT Heart monitorsAnd FITBIT openly admits they are working hard to fix themAt that time I wanted to exchange it for something differentNot another defective FITBITI called customer service and this is where it all startedAgain I want to exchange this watch for something different, Like I was originally promised By Zane at the MOA StoreOver the last months I've spent over $In BestBuy storesI hope you can find some Goodwill for a good customerLook forward to your response
Final Business Response /* (4000, 9, 2015/08/12) */
Dear Revdex.com,
We have concluded our investigation and Best Buy has provided our final stance on this matter
Thanks,

11/17/2017To whom it may concern,Best Buy has worked with our Geek Squad service division to take over repairs on this matter and service the customer's devices. We will be proceeding with part orders and repairs at no cost to the customer. Nevertheless, should the customer have any
further issues, they may reach out directly for assistance

Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Revdex.com -
The 5% in points in lieu of month interest free financing is only valid for purchases made using the Best Buy credit card or Best Buy Visa card issued through CitibankWe will not be offering any points or certificates
We have already reviewed and denied this customer's request two times this weekBest Buy considers this matter closed
Regards,
Amy
http://www.bestbuy.com/site/misc/financing-rewards/pcmcat102500050032.c?id=pcmca...⇄ /> http://www.bestbuy.com/site/global-promotions/my-best-buy/pcmcat309300050007.c?i...⇄ /> Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
advertising, baiting the customerno upfront signage stating what best buy is actually offering
Considering how much I have spent at best buy over the years I will tell everyone how deceptive they are and not to trust them

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 10/30/Our customer has been able to return the product and we have received it at our return center.Nevertheless, please forward any additional concerns to our office and we will respond
accordinglySincerely,John S

Dear Revdex.com: Thank you for sending this on for reviewI contacted the General Manager of the Killeen, TX store and she is going to contact the client tomorrow using the contact detail in the Revdex.com complaintShe will discuss sending out her home delivery team to either balance and remove the pedestal or
as an exception, possibly do a pickup and refund the orderThe client may follow up with the store leaders tomorrow via the following e-mail address as well: [email protected] you!

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionGeek Squad performed service for the customer's HP computer at her home on 08/25/Our records indicate that the technician removed a corrupted Internet security Suite from
and installed Norton Security The technician also restored Internet connection, which is what the customer called for, and updated Adobe Flash, Reader and ShockwaveThe Office software mentioned by the customer was not removed or updated in any wayIt appears that the customer may of had a trial version which may have been removed at one point when the computer performed a system update from MicrosoftShe will need to contact Microsoft if she indeed purchased a copy of the software
Best Buy considers this matter closed and will take no further action
Thank you,

I am rejecting this response because:
I have called this third party number gave my receipt number, drivers license number and still no record of any return informationYou so called return policy is contradictory as I have always had a receipt and have no committed any fraudAppears the only fraud is Best BuyI am an elite customer who has spent many dollars at Best BuyDue to your lack of communication and proper procedures I have found it very difficult to at least get my return activity that does not existSorry this poor excuse dies not suffice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI rec the $*** gift card a couple days after rec my notice from the Revdex.com, however, there wasn't a way for me to respondI had to wait for this most recent noticeThe matter has been completely resolved to my satisfaction

I am rejecting this response because:The sales rep miscommunicated the sale to myself by saying that it's an unlocked phone. I am not saying that Best Buy is responsible for unlocking the phone as the response explains. The complaint is about misinformation and the fact that the phone was sold to me to use it overseas and on any SIM. I also had a response from the branch mobile sales rep and he explained apologies and the fact that his was miscommunicated. Currently, I have ordered an online service to unlock the phone which is costing me $180. If they are successful in unlocking, I am willing to keep the phone, but will need Best Buy to reimburse me the $in unlocking charges. Thanks,***

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your officeBest Buy has offered the customer a resolution that has been acceptedNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquartersI am sorry to hear that the open-box computer was defectiveWhile it is not standard practice for Best Buy to exchange an open-box unit for a brand new one at the open-box price, I also understand Mr***'s
point, in that the unit was Geek Squad Certified, and certainly should have been in good working conditionI have shared this complaint with management of the Best Buy store location, and I am pleased to report that the store is exchanging the unit for a brand new one, at no extra cost to Mr***Thank you for making Best Buy aware of this concernSincerely, Brian P *** Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) ***

I am rejecting this response because: Because I'm not going to take the hit because there business has no leadership and they do not take accountability for there handling of the situation and somebody needs to reimburse me for a cable bill that I had to pay and did not get to use my cable services for one month

I am rejecting this response because the representative from Best Buy is ignoring the substance of my complaintThe Geek Squad representative came right out and told me that there was nothing he could do for me, even though Samsung themselves had told me to go to Best Buy to get help with the problemThey told me to go there to get a software re-flash. I never would have purchased the Geek Squad plan if I had known they would respond this way to a request for help. I do not accept Best Buy's reply, and I do not appreciate the unapologetic tone of the representative's responseThey have lost a customer

March 28, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns sent to your office by *** *** in the previous correspondence forwarded to your office on March 15, 2017and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

March 28, To Whom It May Concern: Best Buy feels that we have fully addressed *** * ***’s concerns that were forwarded to your office as she was already informed by our offices that the price match that she is asking for does not align with the terms of our
Price Match Guarantee. I have included the link to the Price Match Guarantee that is clearly stated on BestBuy.com: http://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat29730...⇄ Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:
Hi Amy, No Lawrence is not working in this that’s why I raised a Revdex.com issues.I really don’t understand why no one is working on
this. please get me my money that will be more than enough. Its auch a nonsense sense to deal with you people.its easy for ur guys to put blame on others and when I contacted Lawrence he says the refund was already processed but I didn’t get the refundNo one has ever called me to discuss in this issue. Dont know now what sort of company is this