Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Mr*** was sent a $*** electronic gift card by a member of our Corporate Escalations Team on 12/13/to resolve this matter. Thank you, Dan S.Best Buy

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the Gift Card and I apologize for the
inconvenience and frustration the matter has caused you. Pursuant our telephone conversation I have requested a $Best Buy Gift Card be sent to you as resolution to this matter and you have accepted that resolution Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com, Thank you for bringing this matter to our attentionIt appears by the customers explanation that his computer may still be under warranty as he stated that it was purchased within the last monthsUnfortunately, due to the time that has passed Best Buy is not able to return
or exchange a our return period is only daysFurthermore if the customer is not satisfied with our recommendations, he is more than welcomed to contact the manufacturer directly to inquire about the warranty coverageThank you,

Dear Revdex.com, Best Buy feels that we have fully addressed Mr*** concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry for the setbacks endured by the customer when dealing with this Please know that we have contacted the customer and left a voice mail so that we could work with her towards a resolution We
will post a response once we are able to fully address this. Thank you

Dear Revdex.com,Thank you for sending this for reviewI have called the customer and left a voicemail with my contact informationI will need to gather more information as to what is wrong with the watch and who denied him in the store so I can partner with them to figure out why he was denied the return
during his return/exchange time frame and why he was directed to AppleThe customers Best Buy case number is ***.Thank you,Karla ***

Initial Business Response /* (1000, 10, 2015/08/20) */
Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters
According to our records the refund for the order associated with the ipod holder, ending in ***, has already been refunded as of
08/07/This can take up to a full billing cycle to go show on your account
Ms***, I apologize for your difficulty, as we value your business
Thank you for making Best Buy aware of this concern
Sincerely,
Cassie E

Initial Business Response /* (1000, 10, 2016/02/11) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionOur records indicate that Geek Squad performed a PC Network Setup service for Ms*** as of 12/19/After further review we have verified that the fax line was provided
by the customer because the line that came with the product was too short therefore Best Buy/Geek Squad is not responsible for the quality or performance of the product(fax line)
Best Buy is not able to replace or provide any compensation to replace the product(fax line)
Thank you,
Initial Consumer Rebuttal /* (3000, 12, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had an old fax machine, which remained hooked up on it's own line at the same time the new fax line was hooked upI did NOT already have the line that Geek Squad hooked upThey brought it with themSee pictures showing the lineIt is exactly as it was wrapped when I moved the furnitureIt WAS supplied by the Geek SquadWhere would he have even found it? I did NOT have an extra and was never asked for one
Final Business Response /* (4000, 14, 2016/02/12) */
Dear Revdex.com,
Best Buy feels that we have fully addressed MS***'s concerns that were forwarded to your office in our previous response and we maintain our position
Nevertheless, please forward any additional concerns to our office and we will respond accordingly
Thank you

Dear Ms*** - We can see that an exception has been made to offer you a credit based on your request to price match a retailer that we do not offer price matches withA refund in the amount of $was completed on April 6, We're sorry for any upset this has caused, however, we
are unable to make any additional offers to you at this time. Based on our review of this matter, the agents that you have previously worked with have completed your request based on the information that you provided to them. Best Buy considers this matter closed.Regards, Amy C

March 28, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as the customer was correctly informed of their options for service per the terms and conditions of the Plan. Nevertheless,
please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** SrExecutive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because: They never never never never reach out to me I have brought me a phone nowI still would like to get my money back not on a gift cardI don't want to buy anything ever in any or your storeI would like to talk with someone not by emailI left my phone number and no one has reach to talk with me

Dear Revdex.com, Thank you for bringing the customer’s service repair concerns to our attention. I have contacted Mr*** regarding his repair experiences and have issued a $*** make good check for customer satisfaction Sincerely, Dean *** Executive Resolution
Specialist ###-###-####

Dear Revdex.com, Thank you for bringing this to our attentionOur records indicate the $refunded back to the gift card on 11/20/17. We apologize for any delay in him receiving a refund. Dan S. Best Buy

Dear Revdex.com, We have been in contact with MrPate and have come to a mutually agreeable resolution.Best Buy considers this matter resolved. Thank you,Larry S

I am rejecting this response because:I have a secondary account on the same Unlimited Freedom plan that does work on bestbuy.com's upgrade system Therefore the error is not due to plan choice as you have stated Please fix this discriminatory error in your upgrade system Please agree to upgrade each of my lines to the ** Gfor $5/month each on installment plans, as promised during your promotion I tried separate times to sign up during your promotion, but could not due to this discriminatory error Best Buy on record called Sprint to verify the account upgrade eligibility, while I was in the store Sprint Confirmed all lines were upgrade eligible, but Best Buy still would not process the request

I am rejecting this response because:
Thank you for your responseThe computer has physical damage (scratches and wear on the disc drive)Although the computer may be in working condition, it's appearance is unacceptable and I will not accept itI've seen older products with less physical damageAlso, the communication regarding updates on my computer was inconsistent, because you appeared to indicate that my computer is fixedAgain, the primary issue is that although the produce may be in working conditions, it has physical (cosmetic) damageFurther, the Geek Squad agent indicated that if my computer was not fixed they would inform me and have me come to the store for a new device. I can be contacted on my cell for further discussionI will not accept the computer that was sent to meIn the alternative I would be fine with Best Buy crediting my account with the amount I paid for the replacement plan over the yearsI am looking forward to hearing back from you and will determine subsequent steps after your communicationI am hopeful that the issue can be resolved in a manner that is acceptable to me and Best BuyI have been a loyal customer for over years and would like to remain a customer as long as I am satisfied with resolution of this issue

Dear Revdex.com, Thank you for bringing this matter to our attentionCorrespondence has been brought to our Executive Resolution for proper review. We apologize about the frustrations and inconveniences this has brought to the customer. According to our records the order listed in the
complaint is not a valid order number however with the additional information provided we show there is one order placed and is canceled at this time. Best Regards, Amanda

October 4,
To Whom It May Concern:
The leadership team from our Mission Viejo store has reached out to *** *** directly and is actively engaged in resolving the concerns outlined in the complaintNevertheless, please forward any additional concerns to our
office and we will respond accordingly
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties in trying to purchase an item during our
Deal of the Day sale. We have actively reached out to the customer and came to a resolution at this time. Best Regards,Bethany H

Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as our office has already addressed this matter via an email communication received from the customer. The customer was refunded and received a customer service gesture. Thank youGail D.Best Buy