Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
Hi I bought warranty from you guys for what you should fix my problem or refund my money back

August 3, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as a delivery time was rescheduled and the delivery was completed. Nevertheless, please forward any additional concerns to
our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you for contacting Best Buy through the office of the Revdex.com about our Black Friday Doorbuster specialsMy name is Cassie and I work with with the Executive Resolution Team at Best Buy Corporate Headquarters
I'm so
sorry to read about the difficulties you have experiencedI am sorry to hear that you were not able to purchase the *** TV or the *** that we had priced at this holiday, and I understand the frustration that this situation must have caused for youUnfortunately, these products were sold on a first come, first serve basis and were advertised as being in limited quantityIn an effort to remain fair and equal to all of our customers, Best Buy is not able to honor Black Friday or Thanksgiving pricing after the factIn addition to this, both TV's completely sold out early, and we have no stock left availableI know it is extremely disappointing to find that an item is not available, especially in circumstances like this
Below is the information regarding the timeline for our door-buster salesThis information is provide don both online ads and in our paper ad
"Thursday doorbuster products are select front cover, pages & 3, back cover and other select items within the Thanksgiving Day print ad that will require a ticket to purchaseFriday doorbuster products are found on page of the print ad
Best Buy stores will hold two doorbuster events at the following dates and times: Thanksgiving Day doorbusters will be available at 5:p.mon Thursday, November Black Friday doorbusters found on page of the Thanksgiving Day print ad will be available at 8:a.mon Friday, November Please be aware: Best Buy stores in Maine, Massachusetts and Rhode Island will offer Thursday doorbuster products when their stores open on Friday, November Paramus, New Jersey stores will offer both Thursday and Friday doorbuster products when those stores open at 8:a.mFriday
To see the advertisement, go to BestBuy.com/BlackFriday and view the digital insert."
Please refer to the following link if you have additional questions regarding our Black Friday and Thanksgiving doorbuster sales
http://forums.bestbuy.com/t5/Holiday-2015-Knowledge-Base/Doorbusters-amp-Black-F...⇄ /> Thank you for making best Buy aware of your issue
Kindest regards,
Cassie E
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello and thank you for your replyIf I missed it, please let me know, however I happened to save the ad called "Black Friday Door Busters"Within that ad is the *** TV for $that I am told by the store sold out the day priorThe store opened at 8:AM and I got there at 8:AMHad the TV's sold out that day before I arrived; I would accept that as my being too lateHowever - that is not the case hereThe ad I received Friday was for Friday, and I simply realized a short time later that those advertised TV's for that Friday event, were simply never there for the Friday eventThat to me is quite unfair and no number of disclaimers change the facts I am presentingI am again requesting Best Buy to live up to something better and allow me to purchase a 49" TV for the advertised price if you cannot honor my original remediation request

Dear Revdex.com,Thank you for bringing this matter to our attention

Dear Revdex.com, We have reviewed the case and reached out to all appropriate partiesUnfortunately, this hard drive has been properly disposed of and is not recoverable.Best Buy feels that we have fully addressed the concerns that the customer sent to your office on 8/29/ Nevertheless,
please forward any additional concerns to our office and we will respond accordingly. Sincerely,John S

Initial Business Response /* (1000, 13, 2015/10/06) */
Sent the following email to the customer:
Dear ***,
Thank you for contacting the Revdex.com about your cellphone service coverage concernsI'm Dean with the Best Buy Executive Resolution Team, and your concern was
forwarded to me for review
I am sorry to hear of your concerns with the changes to our cellphone Geek Squad Service Plan coverage, and forwarded your feedback to our Services Team for reviewDue to your concerns, I have requested a $*** gift card be mailed to you as an invitation to visit Best Buy againYou should receive the gift card within three weeks at your *** mailing address
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
(612) ***
***@bestbuy

I am rejecting this response because:
The TV was NOT mounted in a location to receive rain or other weather elements that would cause damage The technician on the scene never even inspected the television He said it was to high up for him. Best Buy needs to honor the warranty and replace/repair the television No one at Best Buy local retail stores must understand the warranty either and are selling warranties under pretenses I returned to a best buy recently and asked about the warranty and was told AGAIN by a sales repthat the warranty WOULD COVER mounting the tv outdoors as long as it was not in direct path of hard rain, snow, hail etcI've been told on numerous occasions that the warranty will cover most everything unless the screen itself is cracked My job places me in a position to recommend Best Buy to lots of people Our organization purchases MANY tv and electronic products annuallyThis has been a very unnerving experience I was told on two occasions a Best Buy manager would call me directly and yet that never occurred.I am going to go to a Best Buy retail store and video with my phone me asking the question about the warranty and record the response about mounting outdoors on my COVERED patio Then what? I'm sure the local media investigative would love to have that for a short clip Please make this right.*** *** *** *** ***Festus, MO 63028*** *** ***

Dear Revdex.com,Thank you for bringing the consumer's concerns to our attentionBest Buy is not offering price matches for the unactivated iphone X, we have provided this response as well as our apologies to the consumerPlease reach out to us with any further questionsBest Buy considers this matter
concluded. Thank you,Alex S

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position. As this camera was purchased on the Best Buy MarketPlace through third party seller, we would continue to suggest Mr*** contact *** Camera directly for a resolution Thank you

Dear Revdex.com, The information quoted by Mr*** is not current and was proprietary to Best BuyIt was internal information and not part of our Return and Exchange PromiseFor more information about Return and Exchanges, Mr*** can visit our website by following the link
below. http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ I will gladly assist with trying to locate a receipt for Mr***However, if it was paid for with cash we will need to know the exact store, exact date and exact amount of the purchaseOtherwise, store leadership is not required to accept the return without a receipt. Thank you, Dan S.Best Buy Executive Resolution Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I'm not satisfied as I'm out my day rate for no reason ($750), I am willing to stop expending the energy and let this close

Dear Mr***, You have been provided with your case managers contact informationPlease reach out and follow-upThey have attempted to reach you via phone and emailWe are attempting to work with you to come to a resolution. Thank you,Best Buy

Dear Revdex.com, Best Buy feels that we have fully addressed Mr***'s concernsBest Buy has provided our final stance and that stance remains the same Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you,Best Buy

I am rejecting this response because:
I have attached two screen shotsOne is of the gift card that was used with a dollar reward card with the remaining balance to be issued on my credit cardI have additionally attached the original email from best for the dollar rewardWhen I had to purchase these items in addition out of pocket I was not aloud to use the 10dollar reward zone cardThis issue has not been resolved and this was on best buys part as the first screen shot was taken from my best buy appLastly I hAve attached a confirmation email I received after placing my orderThis signified the order was completeBest buy has refunded my gift card but I have not received any compensation for paying out of pocket for these items to receive them after they canceled

Hello,We have contacted the customer and offered a $2*** e-gift card towards the re-purchase of her productThe customer will be placing a new order for the lap topBest Buy considers this matter resolved.Thank you,Anthony W

Dear Revdex.com, Thank you for bringing this matter to our attention. The store where the refrigerator purchase was originally made was contacted regarding this concern. Leadership from the store contacted the customer directly to discuss the matter. A resolution was proposed and has
been accepted by the customer which meets his request.Thank you,David M

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of the hardships endured by Mr*** with the *** humidifier purchased with usUpon further reviewing, we have determined that we are not able exchange or return the product as it is
outside of our return and exchange periodHowever, the customer may contact the manufacturer to inquire about service and replacement options under their factory warranty The number to call is Toll Free ###-###-#### and below is a link to *** where the customer can find more information about the product warranty https://www.frigidaire.com/ Thank you

Dear Revdex.com, Thank you for bringing the customer’s Best Buy My Loyalty certificate concerns to our attention. Customer was notified via email that his missing $Loyalty certificates have been applied to his account. Sincerely, Dean ***Executive
Resolution Specialist###-###-####

Dear Revdex.com,Thank you for bringing Mr***'s concern to our attentionWe have contacted the CX directly regarding his concern. Thank you,Best Buy

Dear Revdex.com, Thank you for bringing the customers car speaker return concerns to our attention. I have reached Mr*** regarding his concern and contacted the The Retail Equation (TRE) company on his behalf for an exception. TRE has completed adjustments to the customer’s
refund history and to resolve his return concern offered a $*** Gift Card. Customer is satisfied Sincerely, Dean *** Executive Resolution Specialist ###-###-####