Best Buy Stores, LP - US Headquarters

Dear Mr*** - We're sorry to hear that your *** refrigerator continues to function improperly. All service within the first year does need to be handled under the manufacturer's warranty, and this would be the case even if you had purchased a Geek Squad Protection plan.
We are unable to provide you with a replacement as long as *** feels that they are able to repair your refrigerator. We recommend escalating your complaint through *** to see if they will approve a replacement refrigerator for you. In the future, please consider purchasing an extended service plan for your appliances, as our terms do offer replacement after a number of repairs for the same reason. Again, we apologize for your experience with *** and hope you are able to obtain a replacement through them.Regards, Amy

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry for the setbacks endured by the customer when dealing with this Please know that we have contacted the customer and left a voice mail so that we could work with her towards a resolution We
will post a response once we are able to fully address this. Thank you

Dear Revdex.com,Thank you for your continued partnership in this matter. We are very sorry to hear about the described incidents with our phone support and will be responding internally to address these issuesBest Buy feels that at this time, we have properly addressed the original complaint and have provided the necessary information for our customer if they would like assistance placing a new orderAgain, we apologize for any inconvenience caused and thank you for taking the time to bring this matter to our attention.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

I am rejecting this response because:I have a secondary account on the same Unlimited Freedom plan that does work on bestbuy.com's upgrade system Therefore the error is not due to plan choice as you have stated Please fix this discriminatory error in your upgrade system Please agree to upgrade each of my lines to the ** Gfor $5/month each on installment plans, as promised during your promotion I tried separate times to sign up during your promotion, but could not due to this discriminatory error Best Buy on record called Sprint to verify the account upgrade eligibility, while I was in the store Sprint Confirmed all lines were upgrade eligible, but Best Buy still would not process the request

Dear ***, I apologize if you may have missed my email before responding to the complaintI have sent you another correspondence through email, and will continue to resolve outside of the medium of the Revdex.com. Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Revdex.com -
The 5% in points in lieu of month interest free financing is only valid for purchases made using the Best Buy credit card or Best Buy Visa card issued through CitibankWe will not be offering any points or certificates
We have already reviewed and denied this customer's request two times this weekBest Buy considers this matter closed
Regards,
Amy
http://www.bestbuy.com/site/misc/financing-rewards/pcmcat102500050032.c?id=pcmca...⇄ /> http://www.bestbuy.com/site/global-promotions/my-best-buy/pcmcat309300050007.c?i...⇄ /> Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
advertising, baiting the customerno upfront signage stating what best buy is actually offering
Considering how much I have spent at best buy over the years I will tell everyone how deceptive they are and not to trust them

Dear Revdex.com, We apologize for the inconvenienceWe have been in contact with the customer and have come to a resolution Respectfully, Bethany H

I am rejecting this response because:The sales rep miscommunicated the sale to myself by saying that it's an unlocked phone. I am not saying that Best Buy is responsible for unlocking the phone as the response explains. The complaint is about misinformation and the fact that the phone was sold to me to use it overseas and on any SIM. I also had a response from the branch mobile sales rep and he explained apologies and the fact that his was miscommunicated. Currently, I have ordered an online service to unlock the phone which is costing me $180. If they are successful in unlocking, I am willing to keep the phone, but will need Best Buy to reimburse me the $in unlocking charges. Thanks,***

Initial Business Response /* (1000, 5, 2015/08/11) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe have partnered with the store managementDuring our investigation we found that the second watch was claimed to be defective and once brought into store for a second exchange,
the store found nothin wrong with the watchThe store made an exception on the first watch and exchanged it, outside policy, and therefore they were not going to make a second exception
Best Buy will not be allowing for a refund or exchange of the FitBit
Thanks,
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never claimed the second watch was defective! Never in any of my conversations with Customer service or at the storeYour information is incorrectPlease refer back to my three phone calls with customer serviceNever once did I say the second watch was defectiveJULY I went to the BestBuy Store at the MOAAnd they agreed the watch was broken and gave me a new oneBut I don't want another FITBIT, There is a defect with the FITBIT Heart monitorsAnd FITBIT openly admits they are working hard to fix themAt that time I wanted to exchange it for something differentNot another defective FITBITI called customer service and this is where it all startedAgain I want to exchange this watch for something different, Like I was originally promised By Zane at the MOA StoreOver the last months I've spent over $In BestBuy storesI hope you can find some Goodwill for a good customerLook forward to your response
Final Business Response /* (4000, 9, 2015/08/12) */
Dear Revdex.com,
We have concluded our investigation and Best Buy has provided our final stance on this matter
Thanks,

Dear Revdex.com, Thank you for bringing the customer’s service repair concerns to our attention. I have contacted Mr*** regarding his repair experiences and have issued a $*** make good check for customer satisfaction Sincerely, Dean *** Executive Resolution
Specialist ###-###-####

Thank you for sending this over for reviewI have been working with the customer to see we have the correct DVD in stock if so I will be shipping it to him at no cost for the inconvenienceI will be following up with the customer on WednesdayHe has my contact information in case he needs
assistance. Thank you,Karla ***

Dear Mr***,Thank you bringing this matter to our attentionWe apologize for any inconvenience this may have caused youWe are sorry that we were not able to fulfill on the delivery to your satisfactionWe have posted a full refund to your credit card as of 6/28/coinciding with the return
of the order in question.Thanks,

Revdex.com, Thank you for bringing this to our attentionPlease know that our policy states that if we do not have the same product, we will issue a credit for the full cost of the unit in full, minus the taxHer initial order included a Geek Squad Protection plan, which is why the plan is
moreWithout this plan, the customer would have had to pay for an entire new unitOur plan covered the customer as promised, and she was made whole for what was paid on the initial product Thank you Regards, Sarah L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have rec'd a refund

Initial Business Response /* (1000, 10, 2015/08/20) */
Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters
According to our records the refund for the order associated with the ipod holder, ending in ***, has already been refunded as of
08/07/This can take up to a full billing cycle to go show on your account
Ms***, I apologize for your difficulty, as we value your business
Thank you for making Best Buy aware of this concern
Sincerely,
Cassie E

Dear Mr*** - We have reviewed our records and found that you did not purchase the phones that you reference in your complaint. There are three orders that were cancelled as the phones were never picked up. Additionally, our records indicate that you have made previous contact with our
customer service agents and they were unable to find the promotion that you have referenced. Unfortunately, even if we could validate the promotion that you refer to, not all customers qualify for the terms of cellular phone promotions as the pricing and billing is determined by each individual carrier and based upon the credit worthiness and status of your current contract with that carrier. Best Buy will not be offering you any gift cards or compensation based on our findings.Regards, Amy C

From: ***, Daniel Sent: Thursday, July 13, 5:PM To: '***@cs.com' Subject: RE: Letter - Ms*** *** Importance: High Dear Ms*** ***, Thank you for your letter to Hubert ***You and I have corresponded in the past regarding this
situation and our position remains unchanged As it has been since our last correspondence, you will be unable to place orders through BestBuy.comIf an order is placed, it will be canceled automatically and we will not be responsible for any funds that are tied up due to the attempt to place another order Under the "Terms and Conditions" portion of BestBuy.com it states: “We may, in our sole discretion, terminate your account or your use of the Best Buy Properties at any timeYou are personally liable for any orders that you place or charges that you incur prior to terminationWe may change, suspend or discontinue all or any aspects of any Best Buy Property at any time without prior notice." http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat2***67.c?id=pcmc...⇄ Best Buy has addressed this many times and we consider this matter closed Sincerely, Dan *** Senior Specialist | Executive Resolution Team Phone: ###-###-#### Fax: ###-###-#### daniel.***@bestbuy.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI rec the $*** gift card a couple days after rec my notice from the Revdex.com, however, there wasn't a way for me to respondI had to wait for this most recent noticeThe matter has been completely resolved to my satisfaction

I am rejecting this response because:
I have called this third party number gave my receipt number, drivers license number and still no record of any return informationYou so called return policy is contradictory as I have always had a receipt and have no committed any fraudAppears the only fraud is Best BuyI am an elite customer who has spent many dollars at Best BuyDue to your lack of communication and proper procedures I have found it very difficult to at least get my return activity that does not existSorry this poor excuse dies not suffice

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office. I spoke to the Customer and a One Time Customer Satisfaction Gesture was offered to and accepted by the Customer. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy