Best Buy Stores, LP - US Headquarters

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the Stacker Kit for your washer/dryer
and I apologize for the inconvenience and frustration the matter has caused you. I am pleased to hear that the Stacker Kit was delivered and installed on Monday 11/7. I have also requested a $** Best Buy Gift Card be sent to you as a good will gesture for any inconvenience this may have caused you. The Gift Card will take to weeks to arrive and will be mailed in a plain white envelope for security purposes so pleasewatch for it in the mail. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

I am rejecting this response because:
The TV was NOT mounted in a location to receive rain or other weather elements that would cause damage The technician on the scene never even inspected the television He said it was to high up for him. Best Buy needs to honor the warranty and replace/repair the television No one at Best Buy local retail stores must understand the warranty either and are selling warranties under pretenses I returned to a best buy recently and asked about the warranty and was told AGAIN by a sales repthat the warranty WOULD COVER mounting the tv outdoors as long as it was not in direct path of hard rain, snow, hail etcI've been told on numerous occasions that the warranty will cover most everything unless the screen itself is cracked My job places me in a position to recommend Best Buy to lots of people Our organization purchases MANY tv and electronic products annuallyThis has been a very unnerving experience I was told on two occasions a Best Buy manager would call me directly and yet that never occurred.I am going to go to a Best Buy retail store and video with my phone me asking the question about the warranty and record the response about mounting outdoors on my COVERED patio Then what? I'm sure the local media investigative would love to have that for a short clip Please make this right.*** *** *** *** ***Festus, MO 63028*** *** ***

December 4, To Whom It May Concern: Best Buy feels that we have fully addressed Mr***’s concerns in our previous response dated November 22, 2017, and our position remains unchanged and there will be no additional information supplied regarding the cancelled orders in question. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Best Buy feels that we addressed this issue in our previous response, and we will not be providing it additional considerationUnfortunately, Best Buy does not offer promotional deals, such as free product with purchase, on open box products Nevertheless, please forward any new information and we will respond accordingly.Best, Cassie E Exec Res Sr

Dear Revdex.com,We have reached out to our store leadership to provide insights about the transaction and the promotionsBest Buy will respond with out findings once updated.Kind regards,Ash

Revdex.com,
Thank you for bringing this to our attentionPlease know that I looked at all order details for the purchase in questionIn our order system, we can see that the order was placed with an email address belonging to the customerWe can confirm this, as the email address used is also linked
to the customer's My Best Buy Rewards accountHis correct address was usedWe have no record of the address he listed in his complaintIn addition, we have no orders under the email address listed in his complaint
The order was placed with all of the customer's correct information, and had no sign of any suspicious or fraudulent activity
Additionally, we have no record of the customer contacting Best Buy until February of
The customer did contact Citibank, who did open a fraud case; however, it was closed as the phone was mailed to him, and receipt of the phone was confirmed
Citibank also has record of advising the customer to return the item to Best Buy for refund, and have record that he stated he did not want to return the phone to Best Buy, or work with Best Buy, and wanted to resolve this directly with Citibank
As the customer's order does not appear to be fraudulent, and he declined to contact us for return when receiving the unit, Best Buy respectfully declines the customer's request
We have worked with Citi who had similar findings, and the customer is responsible for the amount owed
If the customer believes this to be fraud, we would advise him to contact his local authorities for investigation, as we will not be refunding the customer
Thank you for allowing us the opportunity to review and address this matter
Regards,
Sarah L

Initial Business Response /* (1000, 7, 2016/03/15) */
To Whom it may concern,
Additional information was requested from ***A copy of the receipt was requested to date customer has not provide the requested informationIn order to proceed with a resolution a copy of the receipt is
needed
Thank you for your understanding
Larry S

Initial Business Response /* (1000, 5, 2015/08/27) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the status of your refund checkMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I am
sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI have reached out to the store and they state they sent up an escalation to get the check issued to you and it looks like it was reissued on 08/20/We typically ask that the customer allow up to days receiving the check in the mailIf that window of time closes without the checking being received we can cancel and reissue the check again and have it overnighted
***, again I apologize for your experience, as we value your businessAs a customer service gesture to invite you to a better experience with Best Buy I have requested that a $*** Best Buy gift card be sent to youI know this does not change the delay and what has happened but it is merely a gesture to show you are appreciated
Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept this responseI appreciate being heard, and that Best Buy is taking this matter seriously
Thank you

Dear Revdex.com,We have had some issues with gift cards being purchased online and we are in the process of fixing thatI have refunded the customer back a total of $back onto his orderPlease allow 7-business days since we are having a delay in refunds due to the holidaysThe confirmation number
for this is ***I have called the customer to let him know I will be refunding his gift cards back he did not answer so I left a voicemail with my contact information. Thank you,Karla ***

Dear Revdex.com, Best Buy feels that we have fully addressed Mr***'s concernsBest Buy has provided our final stance and that stance remains the same Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you,Best Buy

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration this matter has caused youI am pleased to hear that your
local Best Buy Store has been in contact with you and is refunding the remaining charges as you requestedThank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S *** ** *** ***

I am rejecting this response because:I am not the party who cancelled the orderI contacted a member of support last Friday and was supposed to receive a call back but never didYes, it is true that we’ve gone with another company for our needs but I did not resolve or cancel anything with Geek Squad

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position. As this camera was purchased on the Best Buy MarketPlace through third party seller, we would continue to suggest Mr*** contact *** Camera directly for a resolution Thank you

Revdex.com:
This has been resolved in this instance but there have been other issues come to play with regard to advertising and "Digital Downloads" which I'm working to resolve outside of the Revdex.com

I am rejecting this response because: There is NO physical damage to our TVThe Geek Squad rep even stated there was no physical damage and that "this type of damage usually occurs due to physical damage." We strongly feel this is their way of not paying for a repair to a broken television unit and will seek legal assistance if neededThis is unacceptableRegards,*** ***

Dear Mr***,Thank you for contacting the Revdex.com with your concernYou have been contacted directly by a Best Buy representativeAs stated in the email, your reimbursement for food spoilage has been accepted and a check is being processed, in accordance with your Geek Squad Protection
Plan. Also, your refrigerator has been exchanged with a delivery date for 6/2/and the remainder on a store credit in accordance with your protection planWe will not be issuing any additional funds at this timesThank you,Best Buy

I am rejecting this response because:
I have attached two screen shotsOne is of the gift card that was used with a dollar reward card with the remaining balance to be issued on my credit cardI have additionally attached the original email from best for the dollar rewardWhen I had to purchase these items in addition out of pocket I was not aloud to use the 10dollar reward zone cardThis issue has not been resolved and this was on best buys part as the first screen shot was taken from my best buy appLastly I hAve attached a confirmation email I received after placing my orderThis signified the order was completeBest buy has refunded my gift card but I have not received any compensation for paying out of pocket for these items to receive them after they canceled

Dear Revdex.com, Thank you for bringing MrStanton‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have spoken to *** directly and found a solution acceptable. Best Buy considers this matter closed
Sincerely, Scott M

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear of the frustrations regarding our Best Buy marketing practicesPlease
know that we have unsubscribed the customer from all future marketing emails, mail flyers, or phone callsPlease note, they should allow up to business days to unsubscribe and may receive additional e-mails in the meantimeFor privacy information, you can view our Privacy Policy, read about our privacy practices and learn how you can control and protect your personal information onlinehttps://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062...⇄ Regards, Bethany

Dear Revdex.com, Thank you for bringing Ms***'s concerns to our attentionWe apologize for any inconvenience or frustration this may have caused the customer.Upon reviewing the customer's case, we have found there are no expired certificates or points at the moment, and the customer is free to
redeem certificates without penaltyBest Buy was in the process of updating our system used for the Loyalty program, and if there had been anything missing or expired due to time lapse, we would certainly reissue any missing points or certificatesIn this case, however, the customer can redeem certificates as they are available to herAgain, thank you for forwarding this concern to our attentionAt this time, we consider this matter fully resolved. Sincerely,Kelsey F