Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Mr*** has made a significant amount of returns which is why he received a blockWe made a one-time exception and lifted the block to allow him to return the defective computerHowever, he will likely be blocked after making this return. I called Mr*** and left
him a voicemail to make him aware of this. Thank you, Dan S. Best Buy

I am rejecting this response because:
They did that a while ago and nothing came of itPenn ridge pawned it off onto another company called Gallagher bassetThey have turned over to someone else and it's been back and forthStill nothing

Dear Revdex.com, Thank you for bringing Cindy Baumann's concern to our attentionWe have been in contact with the customer and confirmed a successful deliveryThe customer has also received a gesture from Best Buy. Best Buy considers this concern resolved. Thank you,Best Buy

I am rejecting this response because:
The TV was on sale at $and the discount was given because the tv that they sold me a day before had dead pixels and was supposed to be checked by Best Buy and wasn'tIt was a discretionary discount given by the store manager in lieu of the lies that compelled me to buy the tv which was returned the following dayBest Buy has price matched with the no tax before (look at my record with them)I need them to give me the 10% off the price as promised

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. Unfortunately, the product is now outside of the return and exchange period, and there was no additional warranty purchased from usAt this
point, the customer would need work with the manufacturer for the assistance under their warrantyWe will not be providing a refund or exchange on the item At this time, Best Buy considers this matter fully addressed Sincerely, Kelsey F.Executive Resolution Specialist Best Buy Co., Inc

Dear Revdex.com,Thank you for bringing this to our attentionI have called Mr*** *** and have apologized for the customer's Sony Reward Code promotion concernDue to the customer's concern, a $*** E-Gift Card has been requested for customer satisfactionThank you,Dean ***Executive
Resolution Specialist###-###-####

Dear Revdex.com: The service contract is non-negotiable, similar to standard insurance
policies, and is underwritten by a third partyRecords of calls or conversations with Best Buy agents does not supersede the binding terms of the service contractI am sorry if any misinformation was given out; however, it has no bearing on Best Buy's position on this matterBest Buy will not offer any refunds or exchanges concerning this matterThis final correspondence firmly closes this matterThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is a step towards the resolutionAs of today, 4/12/16, there is no date set for the repair

Dear Revdex.com, Thank you for bringing this to our attentionDue to the customer's service experience, we have completed a $(+ tax) credit card refund for customer satisfactionThank you,Dean ***Executive Resolution Specialist###-###-####

I am rejecting this response because: best buy did not resolve the issueWe had to call and schedule the service which is still a week late still have not received an apology from the regional manager nor a call to explain why this happened and why the installer did not deliver on saturday

Dear Revdex.com, Thank you for bringing this to our attentionWe are very sorry that Mr*** has encountered a problem with his DJI drone As this is outside of our 15-day return policy and Mr*** no longer has the product in his possession, we recommend that he continue to work
with DJI to file a warranty claim. Sincerely, Dan S.Best Buy

Dear Revdex.com, Thank you for bringing Mr***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer Mr***'s account has been fixed for future online use as of 11/22/17. Best Buy considers this matter closed
Sincerely, Scott M

Dear Revdex.com Best Buy feels that we have fully addressed the customer complaint that our customer sent on 8/23/2017.Best Buy has investigated this matter and our retail location has refunded this fee back to the customerNevertheless, please forward any additional concerns to our office and we
will respond accordinglySincerely,John S

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. After review of the customer request we have escalated the issue to the proper team for a
resolution. The case manager replied saying they just got off the phone with the customer and the customer stated that everything was resolved on 12/26/ Best Regards, Bethany H

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The company reached out to me and was very helpfulThey not only ensured that my order was fulfilled, they also provided an unanticipated bonus for my troublesThe representative Scott was kind and solution-focusedKudos to Best Buy for addressing this matter in a timely fashion

Dear Revdex.com Was able to find acceptable phone for Mr***- Customer picked up in storeOffered CX $GC as CS gesture for the inconvenience and frustrationMr*** accepted this resolutionBest Buy considers this matter resolved

June 21, To Whom It May Concern: Best Buy feels that we have fully addressed Mr***’s concerns in our previous response dated June 16th, copied below to this customer’s review on the Revdex.com website Nevertheless, please forward any additional concerns
to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus PREVIOUS RESPONSE DATED 6/17/ Thank you for bringing this to our attention and we apologize that there was an error on our website Here at Best Buy, we try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order Best Regards,

I am rejecting this response because: I never said the phone had been ACTIVATED previously I said it appeared to have been USED previously See the attached photoI'm surprised Best Buy would consider a box in this condition as "new." Perhaps you have a problem with your supplier or your own quality control is lacking

Dear Mr *** Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am sorry to hear that about the issues you are having with your Galaxy Sunlocked phone and apologize
for the inconvenience and frustration this may have caused you. The Overview on our Website clearly points out the details of the status and warranty of the unlocked phone you purchased. The Samsung Galaxy SKU 1758381, is still currently available and is listed on the WebsitePlease review the Product Overview copied directly from the Website below: Samsung Galaxy SUnlocked Cell Phone: This cell phone offers a stylish design and fast processing power for multitaskingIt complements your active lifestyle, letting you monitor your heart rate with the touch of a finger, map out your run and achieve your nutritional goalsThis device is not warrantied through the manufacturerThis device has a limited year warranty provided by CCR WarrantyTo obtain technical or warranty assistance, please contact CCR Warranty at 866-579-This device may have been previously locked to a carrier and unlocked with approval from that carrierThere may be carrier logos on the device and/or logos in the device's software The phones have not been misrepresented as the Product Overview clearly outlines the condition and warrantyPlease contact CCR Warranty at 866-579-if you wish to have the phone repaired. I am sorry but, under these circumstances Best Buy will not provide a refund or a replacement phone Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused We have forwarded the customer's concerns to our customer care team over appliance delivery and installs, and they will be following up directly with the
customer for resolution We will follow up with any new information we receive as well. Sincerely,Kelsey FBest Buy, Executive Resolution Team