Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionUnfortunately, the printed ad did show the image of the Nintendo DS XL but the price, description, and SKU numbers were indeed for the correct item, Nintendo DSBest Buy did catch this error and distributed correct
information to the stores on 11/24/16; which where then placed in several locations inside the stores to ensure customers were aware of thisWe are not price matching these item as there was corrections notices posted. Sorry for any inconveniences that may have been faced. Thanks,Best Buy

Revdex.com, Thank you for bringing this to our attentionPlease know that the customer is claiming fraud and as such would need to open a fraud claim with their local authoritiesThe police will connect with the appropriate channels within Best Buy and we will assist in any we can with their
investigationThe customer would also want to call Citi and open a fraud dispute with themThey can locate the number in the back of their credit cardAgain, for legality reasons, as this is a fraud claim, this must be handled through the proper authoritiesThank you again for allowing us the opportunity to respond to our customer's concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing Ms***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer The protection plan expired a month and a half before the customer came into our location, so there was no opportunity
to renew the contract. Best Buy did offer an exception to restore her operating system free of charge to fix her computer issue, but the offer was declined. Our local store is still willing to provide this exception if the customer happens to change her mind. Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com, Best Buy has provided our stance on this matter and that stance remains unchanged. Best regards, Scott M

Revdex.com, We are deeply sorry to hear about the customer's experienceI have issued a full refund of $to the card used for purchaseThe customer should see her refund in 3-business days, or 1-billing cycles depending on her card Thank you so much for allowing us the opportunity
to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. Our records indicate the customer placed two orders for an Applewatch, AppleCare, and a screen protectorOne order was placed on 11/and a
second placed on the 25thThis may be why the customer is seeing two chargesThe order date and time difference on the orders leads us to believe that the second order was not created in error. If the customer is not in need of one of the products, our holiday return period ends on January 15thUntil we receive a return of the product, we will not be providing a refund for this issue. At this time, Best Buy considers this matter fully addressed. Sincerely,Kelsey F.Best Buy

Dear Revdex.com, Thank you for bringing this matter to our attentionBest Buy is not responsible for issues caused to order by the customer's credit card accountIf a customer's credit card cannot be authorized on a Best Buy order, the order will cancelWe have verified that the second order was
cancelled upon customer's request, after the authorization was approved, and therefore the order cannot be scheduled as requestedWe apologize if this scenario inconvenienced the customer in any way.We would advise that the customer verify their account status with their bank and place a new order for the items in questionBest Buy would be happy to assist in scheduling the next order to best accommodate the customer's preference.Best Buy has addressed this matter and considers this case closed.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you for your assistance

Dear *** ***,Thank you for bringing your issue regarding a return to our attentionWe apologize for any inconvenience this situation may have caused youThe refund has now been processed and the funds will be returned to your original purchase methodThe receipt has been emailed to you for your
recordsThank you for your patience and your patronagePlease reach out to us with any further issuesBest Buy considers this matter concluded.Sincerely,Alex S

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We reviewed the order in question, and found the gift card code was emailed to the email address provided to the Revdex.comWe
have re-sent the email to this addressI also spoke with Mr*** today and provided my number, and sent a separate email with the code Best Buy considers the matter closed Regards, Kathryn S

I am rejecting this response because:
The company is needlessly delaying the removal of my name from their marketing list. Best Buy has not stated when and how, if ever, it will allow consumers to unsubscribe from the company's marketing list, or whether it will stop sending e-mail advertisements to consumers who have not requested the ads. The company should address the latter issue, not only in an effort to avoid third-party intervention, but because it is a good business practice to do so

Dear Revdex.com, Thank you for making best Buy aware of the complaint filed by Mr***.After reviewing your complaint, leadership locally reached out to Mr*** about hias repairAt this time, he was provided with the option to have his computer sent back unrepaired, or, to leave it in
repair and to have his harddrive sent backMr*** opted for the latter. Best Buy does not to provide guaranteed completion dates when processing a computer repairDuring the course of any repair there may be times when it is discovered that additional parts or processes must be completed in order to repair a unit fully, as happened in this instanceInformation regarding data back up was provided to the customer at the time of his initial check in, at which point the customer declined data back up.We apologize if Geek Squad staff locally did not communicate this information, or miscommunicated any of this information to Mr***Currently, Mr***'s repair is within Best Buy's acceptable timeframe for repairAs such, Best Buy is unable to provide Mr*** with free or discounted services. Thank you again for making best Buy aware of Mr***'s concernsPlease let me know if you have any questions.Best,Cassie E Exec Res Sr

I am rejecting this response because:I am not satisfied with their responseMy husband and I did not in any way mishandle the tvWe attempted to hang it on the wall and when turning it on the tv didn’t workWe just bought a inch 4K tv that I just bought at Walmart that is a different brand and it turned on and works just fineWe handled it they EXACT same wayBest Buy’s tv was faulty and they don’t want to stand behind their product so they lost a very loyal customer

Dear Revdex.com, Gallagher Bassett was Best Buy's former claims adjustor. Our new claims adjustor Sedgwick has escalated this matter to Pine Ridge, the third party that performed the delivery, and requested that they contact the customerSedgwick will continue to act as the intermediary until this claim is resolved. Best Regards,

Initial Business Response /* (1000, 5, 2015/09/16) */
September 16,
To Whom It May Concern:
Best Buy sincerely apologizes that we were unable to fulfill the purchase by Mr*** and for the disappointment caused by this matterIn recognition of his disappointment I have requested a
$*** Best Buy gift card for Mr*** that will be processed and mailed to him in the next two to three weeksNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Mr*** - This issue is being handled by our Appliance Customer Care team. Your concerns have been forwarded to the associate who is handling your complaint. Regards, Amy

Dear Revdex.com,Thank you for bringing the customer's delivery concerns to our attentionWe have contacted the customer and apologized for his Apple Airpod delivery experienceDue to the delivery concern, a $*** gift card was requested for customer satisfactionSincerely,Dean ***Executive
Resolution Specialist###-###-####

***Document Attached***
I messed up on the first email but what I was saying is I bought that watch in January and it started to mess up in February I brought it to the store for an exchange or to fix it they said no so I deserve a total refund or another one ASAP can I bought a
year contract with it so check out the warranty (Screenshot_2016-03-24-10-29-41.png)

Initial Business Response /* (1000, 7, 2016/02/23) */
Dear Revdex.com,
After reviewing the invoice for the fridge, it appears that it has been delivered on 2/
Best Buy has confirmed with the customer that he is satisfied with the quality of the fridge and the overall delivery
Kind
regards,
Ash E

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me. The person contacting me convinced me that the situation that I experienced was not to the company's customer service standards and apologized for the error that was made. The company even offered some small compensation for the trouble I experienced during the event. I am satisfied and accept that the service levels will be improved moving forward. Thank you