Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
I have been "working with" their teams and they have been given all the information they could ever need Their teams aren't working with anyone they are stalling Further, they aren't even Best Buy employees they are outsourced 3rd parties that don't have access to this and don't have access to that It has only complicated things not having a single source of information Also, Best Buy is trying to state that since someone screwed around for 10(ish) days and didn't order the parts until 03/03/ That we have to wait for days from that dateErrrrWrong answer That's the most horrible customer service ever That's Best Buys problem, not mine and is just more stalling to try and save a nickel What Best Buy is waiting for is their part to come off of backorder so they can save a nickel while our family suffers What Best Buy doesn't realize is that in attempting to save a buck or two they are just tossing future money down the toilet That doesn't account for the 5-6k we spend every year at xmas time alone mostly on technology related items I will do that shopping elsewhere as well In regard to the washer and dryer set I have decided to reverse course and cut retail sales completely out of the purchase of the replacements set for this Best Buy purchased set I will go to great lengths to make sure that Best Buy is not part of that purchase in any way shape or form You see, if you're going to make your customers suffer as tho they bought their goods online and not a brick and mortar store Then why would they purchase them at your store? Best Buy is doomed to go the way of Macy's and other like them.I'm done. Best is still obligated to fulfill the requirements of the standing contract and I will make sure they do Please make sure the repair man brings a long 220AMP extension cord because I won't be moving the new set out of the laundry room to accommodate Best Buy's repair tech Otherwise they can take it offsite and repair it./me drops mic

I am rejecting this response because:We have had the dishwasher & refrigerator door replacedDamages to the countertop was paidThe only remaining item is the door plate to be replacedWe painted the moulding ourselves.*** ***

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry that you were unable to make
the purchase of the *** Note as the product was sold out on line. Pursuant our telephone conversation today 10/20/it is agreed that Best buy will provide a discount as we discussed when the phone you have chosen SKU becomes available or another phone at the same discount and you have agreed to this resolution Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com,After reviewing the fulfillment receipt, the product was returned according to our Standard Operating Procedures for product recalls.As a one time exception, Best Buy is offering to refund the full cost of the warranty ($***) in the form of a gift cardThis will arrive in the mail with
2-weeks to the address provided in the Revdex.com complaint.Best Buy would like to apologize for the frustrations and inconvenience that this situation may have caused.Kind regards,Ash E

Dear Revdex.com,Thank you for the opportunity to address this concernMs***'s My Best Buy Rewards account was closed on 2/10/The customers Best Buy.com account is being cancelledThis process can take up to 3-business weeksPlease let Ms*** know if she logs into her account the
process will need to start over again. Thank youGail D

Revdex.com,The customer has been contactedI was shown the email communication between the customer and Seth from our Department of DefenseHe will need to continue to connect with Seth for assistanceThank you Regards, Sarah L

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration you may have experienced with the TV that was lost during
deliveryI am pleased to inform you that a full refund was made to your Visa Card the original form of payment for order # BBY01-*** on May 9, 2016. It may take to business day for the refund to post to your accountThank you for your patience and again, I apologize for your experience, as we do value your businessThis is Best Buy’s final position and considers this matter resolvedSincerely, Larry S *** ** *** ***

Dear Revdex.com, Thank you for bringing ***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have evaluated ***'s account and is violation of our posted terms and conditions of our loyalty program Included below
is a snip from our My Best Buy Program Terms and ContitionsMembership Cancellation We may not issue you any reward certificates if we terminate your account because of conduct that we determine, in our discretion, violates these Terms or applicable law, involves fraud or misues of the Program membership, or is harmful to our interests or another customer We also reserve the rights to deny future membership if we deem your conduct to violate these Terms.*** has been provided this answer through our social media department as well Sincerely,

Hello,We have attempted to reach the customer via email on 12/14/as well via telephone on 12/12/and 12/15/Customer has not respondedThe customer has already received a full refund for the items orderedBest Buy will consider this matter resolved, but will address if the customer
makes contact in the future. Thank you,Anthony W

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** fridge purchase and delivery service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsWe contacted Mr*** regarding the delivery experience on the damaged fridges and service receivedAs resolution, we offered Mr*** a $*** refund in keeping the original fridge delivered to their homeMr*** accepted the $*** refund as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com, When more than one item is purchased on an order and the items are shipped separately, the credit card will reauthorize for the amount minus what was shipped to make sure the customer has enough funds to cover the cost of the purchaseIn some cases, if the amount exceeds their credit limit and the prior authorizations did not fall off yet, the order will cancel since the necessary funds are not availableWe understand that this is not the fault of Mr***, but the way our system works. We are glad Mr*** was able to obtain the television he wanted and we appreciate his feedbackWe are truly sorry that this situation did not meet expectations Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I SPOKE WITH BETHANY EARLIER TODAY AND BEST BUY HAS AGREED TO SEND ME A NEW FREEZER OUT AND PICK UP THE NON WORKING ONE . I WAS VERY DISTUYRBED MYSELF TO HAVE IT GET TO THIS , AND I WANT TO THANK YOU FOR ALL YOPUR HELP IN RESOLVOING THIS , THANK YOU AGAIN *** ***

Dear Revdex.com, Thank you for brining this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by Ms*** when dealing with this matterUpon reviewing, we see that we had not processed a return for the returned TV Please know that we have
processed this today and the customer should receive a $refund to the original form of paymentThis is $to a gift card ending in 0510 and $to the MasterCard used Thank you

Dear ** *** ***, Thank you for contacting the Revdex.com about your Geek Squad tech support concerns. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review I am sorry to hear of the difficulties you have encountered
with your computer/printer service repair and nursing license renewal concerns . We have investigated the Geek Squad service session and the agent states that Internet Explorer was already closed and was observed to be freezing/closing itself. Due to problems experienced with Internet Explorer closing, the nursing license was lost. Although, we will not be able to reimburse for the lost nursing license, due to customers inconvenience, I have requested a $gift card be issued as an invitation to visit Best Buy again. You should receive the gift card within three weeks at your *** ** *** *** addressThank you again for making Best Buy aware of your concerns. We do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns Sincerely, Dean *** Executive Resolution Specialist ###-###-####

I am rejecting this response because:
I brought this the information of inaccuracy to the attention of Best Buy on Tuesday January 3rdas of today, the information is still incorrect. I feel that they are not well aware of the error on their side and even through they say they cannot warrant the information as accurate, when someone brings information to their attention, they should react to it. here is the link to the item in question, if you expaned the "Specs" session, and review the Feature, it said SSD still for Hard Drive Type, and that is incorrect:http://www.bestbuy.com/site/seagate-2tb-internal-sata-hard-drive-for-l...⇄ far as my case goes, I feel like I was tricked into a good deal (able to get an 2tb SSD for $109.99)There is no disclaimer on their product page that says "this information may be incorrect" it only claims "Product images, including color, may differ from actual product appearance". Sure I can return the item, but I still feel I was mislead on the purchase

Dear Revdex.com,Thank you for bringing this matter to our attention. After receiving the complaint, we contacted the customer directly via phone. After discussing the matter, a resolution was agreed upon. We have also provided our contact information if further support is needed regarding
this matter.Thank you,David M

I am rejecting this response because:
If you total all of my purchases for they com to at least $over the qualifying limitI know for a fact that I have not used that much in reward certificates

Dear Revdex.com,Unfortunately, Best Buy is unable to verify what was explained to our customer during the time of purchaseBest Buy is choosing to abide by the terms and conditions of the warranty purchased by the customerThe plan purchased allows the unit to be servicedIf there are two
qualifying repairs and a third diagnostic, only then would the unit qualify for an exchange.Thank you,*** *

I am rejecting this response because: Best Buy should be able to determine which store(s) currently have the Note in stock and request that one be sent to a store of my choice in Omaha. Can this be done? According to your website it is available to be shipped to me on the main page then when I progress through to purchase it won't allow me to chose shipping only in store pick up

I am rejecting this response because:
On Nov29, around 8:30am I received a call from ph# ###-###-####, the BestBuy Corporate OfficeThe gentleman on the other side asked where the purchased took placeI stated BestBuy in Downey, CaI emphasized that I was dissatisfied with the product and that this was the second incident with the *** Chromebook and the person on the other side was polite and said he wanted to resolve the matterThe BestBuy Repwho went by Cesar then stated the he would contact my local Bestbuy and “that I should hear from my local BestBuy either today or tomorrow,if not you will definitely hear from me.” The call from my local store still has not arrived and the call from Cesar hasn’t eitherAccording to BestBuy mission statement, “...Company focused on better solving the unmet needs of our customers (..).” well this unsatisfied customer is still waiting for an amicable solution