Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described incidents, and sincerely apologize for any inconvenience and
frustration experiencedUnfortunately, as we are beyond the allowed return policy of days, Best Buy is unable to provide compensation for the mentioned printerIf our customer continues having difficulties with the printer, Best Buy would recommend our customer contacting Epson customer service at ###-###-#### for further assistance under the manufacturing warranty. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We have directly contacted Mr*** with his requested information, and we also see the erroneous charges have been refundedWe will resolve with
the customer outside of the medium of the Revdex.com. Sincerely,Kelsey F

Initial Business Response /* (1000, 5, 2015/08/18) */
Dear Revdex.com,
Thank you for bringing Mr***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
After reviewing the previous interactions the customer had with our Care
team, I found the item in question is not in stock at kmart.comAdditionally, the item he was trying to purchase from us is a bundle offer and does not match the item he was referring to on kmart.comFull details of our Price Match Guarantee can be found at the following link:
http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ /> Best Buy will not be providing the price match as the requested item does not meet our Price Match Guarantee criteria
Regards,
Kathryn S
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept your response to this and I won't accept any response until this item is price matchedIt's for all PlayStation consoles bundle or notI've been trying to get this price matched since SaturdayIt's now WednesdayYou're stores and employees have done nothing but argue with me and try to fight me over thisThat will jot be toleratedMy family and friends have spent thousands in your stores and unless this item is price matched you leave me no choice but to have my family and friends stop spending our hard earned money at Best Buy immediatelyI've been mistreated by Best Buy and accused of diffe things all because I want a price matchI've been cussed atYelled atAnd the atmosphere of these stores is unfriendly and unwelcomingI've attached several screen shots showing these items in stock at various retailers and being price matchedNow I want a price matchI've been in Best Buy stores where people have brought in store ads for $Tvs on sale for $and Best Buy price matched tgem no trouble at allWhen I ask for a price match all you know what breaks looseUnless this PlayStation is price matched I'll seek legal counsel from my attorneys on this situation because what you're doing is discrimination and harassmentNow as a one time courtesy I want this item price matched for all of the trouble your stores have put me through
Final Business Response /* (4000, 9, 2015/08/19) */
Dear Revdex.com:
Best Buy feels that we have fully addressed Mr***'s concerns that were forwarded to your office in our previous response and we maintain our positionThe item in question does not qualify for a price match per our Price Match GuaranteeBest Buy will not be making any accommodations on this issue
Regards,
Kathryn S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if they follow through

Dear Revdex.com,Thank you for bringing this matter to our attentionWe apologize for any inconvenience this has caused the customer.We have escalated this request to our contacts at Sedgwick and have received the following response:Sedgwick tendered this matter to Penn Ridge, as they were the party that
completed the workSedgwick will continue to act as an intermediary between both the customer and Penn Ridge to see that this matter is resolvedSedgwick has escalated this matter to Penn Ridge to ensure that a prompt response is delivered to the customer. Best Regards,

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry that you have had such a difficult time getting a resolution to on the $Dollar Verizon Promotion and I apologize for the inconvenience and frustration the matter may have caused you Although we have tried to make arrangements to contact you the Store has been unable to reach you at the number provided. A resolution has been reached, Verizon has already issued a $credit to your bill and Best Buy will cover the additional $in a cash payment to youWe ask that you stop into the Store at your convenience anytime Friday 2/through Sunday 2/to pick up the refund. Please ask for Tyler *** the GM; Chris *** Specialty Manager or Andy *** the Assistant Store Manager to receive the refund Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com: Thank you for referring this to us for review and responseI am sending it onto our executive Appliance Delivery team here at corporate for further reviewThey will contact the customer within 1-hours to level set and discuss resolutionThank you!

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficultiesWe have identified an
error with one of the customers previous orders, which resulted in charges recently being applied to the customers method of payment We would like to assure you that this issue has been identified and support teams are working to resolve and refund the customer as soon as possible. We have since reversed the charges, so you will not be charged any payment(s), and there is no action required from the customer Best Regards, Amanda H

Dear Revdex.com, Our records indicate that Mr*** connected with Sarah from the Best Buy Executive Resolution Team regarding this matterAccording to the notes from Sarah's case, the general manager of the store in San Jose contacted Mr*** directly to address this situation and provided a
deal on a camera. This matter sounds like it has been resolved but please let us know if Mr, *** needs any additional assistance. Thank you, Dan S.Best Buy

Dear Revdex.com, Thank you for your continued partnership. At this time with the failed shipping label we ask the customer to keep or dispose of the product free of charge since we sent a replacement to the customer previously. We apologize the label did not send correctly. The case is considered closed through Best Buy at this time. Best Regards,

I am rejecting this response because:
The business claims they cannot locate the phone call records. I can provide the call log, see below: Next, the business claims that the agent would have been looking for the information under my wife's name. I am not sure if Best Buy is calling my wife stupid or ignorant - she obviously knew the phone in question was my son's; not hers or mine, and she also obviously knew what the phone number on the phone in question was. Best Buy, through their agent's misinformation regarding our request for service did in fact cause us to have to spend money on a new phone when we should have been told how to file a claim instead on the existing phone. the offer to now repair the damaged phone is acknowledged but the damage (cost) has already been incurred since we had to buy a new phone after being told the existing one was not insured. The response is not acceptable

Dear Revdex.com, Thank you for brining Ms***'s concern to our attentionWe apologize for any inconvenience this may have causedBest Buy is able to provide Apple Care Plans on select Apple products, however Apple is responsible for the pricingBest buy does not have the capability to adjust or
otherwise modify the price of the plans. The cost amounts of the plan were provided at the time of purchase to which Ms*** agreed to and purchased the planBest Buy will not be providing the requested amount as the plan was sold within the limitations as set by Apple.Thanks,Best Buy

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused We have included a return label for the customer to send the product back to usWhen we receive the return, the customer will be refunded for this
purchase Best Buy considers this matter fully addressed. Sincerely,Kelsey FBest Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you to the Revdex.com for the help in contacting BestBuy corporate and Thank you *** from BestBuy for the folland the generous resolution and explanation to the problems. Sincerely,***

Dear Revdex.com, Best Buy feels that we have
fully addressed the Customers concerns that were forwarded to your office. The promotional Gift Card was sent through email to the Customer. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

I am rejecting this response because:
I got called on Thursday afternoon by a tech (I believe his name was Todd *** I was finally able to describe the problem to him in depth and we worked out a solutionThis email response via Revdex.com from BestBuy was futile and uselessPlease close the case because I was finally able to work it out with one of the agents.Thanks,***

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution.Warmest Regards,Best Buy

Dear Revdex.com,Best Buy feels that we addressed this issue effectively in our previous response, and we will not be providing it additional considerationThe customer's gift card can take 10-business days to arrive.Nevertheless, please forward any new information and we will respond accordingly.Best, Cassie EExec Res Sr

Initial Business Response /* (1000, 5, 2015/07/13) */
Dear Revdex.com,
This product was processed as returned in store 07/11/as an exception to Best Buy return and exchange policyThe receipt information for this transaction is *** 07/11/
As such, Best Buy considers this matter
closed
Thank you for making best Buy aware of this issue!
Best regards,
Cassie E

Initial Business Response /* (1000, 9, 2016/01/28) */
Dear Revdex.com: Thank you for forwarding us this matterI have reviewed Mr***'s point adjustments and I see that he was awarded points / $on 12/8/for invoice ***If he has additional questions, he may reach out to our Elite
Customer Rewards department at ***