Best Buy Stores, LP - US Headquarters

Dear Revdex.com,After reviewing the customer's purchased history, we can see that a charge back was issued to the customer's account for the Blanco sink, which she did not receive, These funds have already been credited to her account.The customer filed an additional charge back for the faucet, but our
records show that this was shipped to the customer directly, and received at the correct addressOur chargeback team is currently engaged in an investigation of this, and if it is found that the faucet was not shipped correctly, a chargeback will be issued forthwith.Thank you for making Best Buy aware of this issue.Kindest regards,Cassie E Exec Res Sr

Dear Revdex.com, Thank you for forwarding Ms***'s concern to our attentionWe apologize for any inconvenience this may have caused We have created a refund for the customer to resolve this issueShe should be seeing this on her account within the next 3-business days. Please
note that going forward, in order to receive a refund for a return, the item must match what is on the orderIf it does not, we will send it back to the customer and keep the transaction as is. At this time, we feel this matter has been fully addressed Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Thank you for sending this over for reviewI have called the customer and left voicemail's on both his day time phone # and evening time # with my contactThe customer did not provide store or receipt information and with the information provided I was not able to find the customer in our systems
I will need this information in order to further assistThe customer has my contact information and can reach me at his earliest convenience.Thank you,Karla ***

Dear Revdex.com, Thank you for bringing the customer’s credit concerns to our attentionWe have contacted CitiBank on the customer’s behalf, and they have cleared the history on the account for the customer Sincerely, Dean *** Executive Resolution Specialist
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Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain the
anti-virus we offer with a purchase of a new computer. Upon reviewing the purchase and associated receipts, we have been able to verify the customer never received a valid anti-virus. We have been in contact with the customer and provided a solution to provide the customer what was offered at the time of purchase At this time we consider this matter resolvedBest Regards, Amanda HExecutive Resolution Specialist Best Buy CoInc

Dear Revdex.com, Thank you for bringing Mrand Mrs***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have spoken to Mr*** directly and acquired the shipping manifest to validate an error occurred.
We have found a solution acceptable. Best Buy considers this matter closed Sincerely, Scott M

Hello,The customer was contacted today and we explained that due to vendor agreements with the manufacturer of Beats, we cannot offer protection on their products through Geek Squad/Best BuyExplained that the manufacturer Apple does have a manufacturer's warranty on the product for year. The customer's response was made before we actually spoke with the customerThis matter has been addressed and resolved.Thank you,*** W

Initial Business Response /* (1000, 5, 2015/12/18) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your negative experience with your Geek Squad servicesMy name is Tyrus J*** with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyUnfortunately I would not be able to offer you prorated amount for the Windows software because you have used it, however I can refund you the $back in the form of a check to be mailed to:
***
Is this correct? ***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.J***@bestbuy.com
Sincerely,
Tyrus J***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the $refund; however, you have lost a customerI can not take my computer back to the store for repairs when it crashes againI remarked when not ifThe repair contract that I have with Best Buy is a waste of my fundsI am retired and need my income for living expenses
Mail my check to my mailing address and I will not enter the store again
*** L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Please forward Best Buy the gift card numbers:*** Thank you!

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 12/20/Best Buy has reviewed the customers return activity and advised the customer of our position on this matter via e-mail since we were unable to reach the customer on the phone
Nevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

I am rejecting this response because,Obviously I wouldn't file a complaint if I could purchase the watch at the $advertised price nowRead the original complaint and put the pieces togetherIt was advertised at $when I searched on Google The Best Buy website was charging $All representatives that I talked to would not sell me the watch at the $advertised priceHence the advertisementNow it's back at $299? Sounds a little dishonest on the part of Best Buy

I am rejecting this response because:
I want the Colonial Heights store in Virginia to call me personally and tell me that they have one on hold for me to come pick upI'm not satisfied with the outcome of this and I feel something else could be doneBecause I don't have it for Christmas

From: ***, Daniel Sent: Thursday, May 24, 1:PM To: '***@gmail.com' Subject: Revdex.com Complaint Dear ***, Thank you for your time on the phone earlierI am glad that the dryer was delivered yesterday but I am sorry
for the experience you had leading up to this point As we discussed, I requested that gift card and it should arrive in roughly 2-weeks Please feel free to contact me if you need any additional assistance Sincerely, Dan *** Senior Specialist | Executive Resolution Team

November 7, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the appliance in question has since been exchanged under the Plan coverage. Nevertheless, please forward any additional
concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Best Buy feels that we have fully addressed the customer complaint that was sent to your office on 8/15/2017. Best Buy has offered a gesture to the customer to perform this service in-store for no charge. If the customer would like us to perform this service at their
home, the customer would be charged for the cost of this service.Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely John S

Initial Business Response /* (1000, 5, 2015/11/02) */
Dear Revdex.com,
Thank you for bringing Ms*** ***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
Monthly Geek Squad Protection (GSP) plans are not eligible for refunds, and
Best Buy's return and exchange period for mobile devices with a contract is daysBest Buy is providing service in accordance to the terms and conditions of the plan the customer purchased, and will not be making any accommodations on this issueThe customer may call (800)GEEKSQUAD to cancel her monthly GSP plan
The terms and conditions can be found at the following link : http://storage.bestbuy.com/geeksquad/terms/gs_protection_plan/gsp_2014_10_26_to_...⇄ reference sections 6.b.I specifically and 10.b.II
Regards,
Kathryn S
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid a lot of money for this phone that was suppose to be great and pretty much unbreakableHowever, that was far from the truth and I was lied to twiceI already cancelled my GSP plan but I would like my money back because the plan promised to replace cracked, dropped, spills, and much more yet THEY DID NOT! I had to purchase a replacement phone
Final Business Response /* (4000, 9, 2015/11/04) */
Dear Revdex.com,
Best Buy feels that we have fully addressed Ms***'s concerns that were forwarded to your office in our previous response and we maintain our positionThe GSP plan does replace phones with physical damage and hardware issues, but may be subject to a service fee per replacement as outlined in the terms and conditions of the plan the customer purchasedAs previously noted, there are no refunds on monthly GSP plans and Best Buy will not be making any accommodations on the issue
Regards,
Kathryn S

Revdex.com,Thank you for bringing this issue to our attention. The customer has received and deposited the refund check. Regards, Nick S

Thank you for sending this over for reviewI have looked at the customers previous interactions and see that the customer has been directed to MicrosoftI have checked in with Geek Squad and confirmed that this would be the appropriate step, the customer also has an option to bring it to the store
to check in with an agent to see if they are able to help in the store. Thank you,Karla ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI’d like to update you on the status of the complaint against Best Buy Complaint ID *** They contacted me
directly and offered to do the exchange for refund at the store, which I took the offer Thank you for the work you guys do

Dear Revdex.com, We have included a snof an example that shows the customer the ability to unsubscribe from Best Buy marketing emailsAlso, we have included a portion of our privacy policy showing What We Collect, Uses of Information, and Your ChoicesThe information provided shows that we do not sell customer information to third parties For more information into our privacy policy: https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=...⇄ We CollectWe may collect personal information such as your contact, billing, and shipping informationWe may also collect demographic information, such as your birthday.We collect information regarding your interactions with our websites and mobile apps.We may obtain additional personal and non-personal information from third-party providers.Uses of InformationBest Buy does not sell or rent your personal information to third parties.We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.Your personal information may be shared with current or future Best Buy entities or subsidiaries.We may also use the information you provide to send you marketing communications.In some circumstances, Best Buy may share your information with certain third parties to perform services on our behalf.Your ChoicesYou may choose to:Stop receiving e-mail, direct mail and telephone marketing communicationsUpdate and correct your personal information Respectfully, Bethany H