Best Buy Stores, LP - US Headquarters

I am rejecting this response because:What Best buy trying to resolve is not satisfactorilyThe best buy said it wad difficult to determineI attached the conversation I had with Best Buy which instructing what to do to order BOGOI followed the instruction which best buy provided and I should still get the second phone freeIf Best buy can not offer At &T promotion, I should get the same value of the promotion form Best Buy because this was instructed by Best buy $Best Buy is trying to provide me is less than 1/of what I should getI am not satisfy with what they offer

Dear Revdex.com,Thank you for your continued support in this matterAt this time, we would recommend that if our customer still does not have visibility to the refund, that he reach out to his financial institutionThe system we use to issue refunds show that a refund was received on 02/in the amount of $and that case has been closed. We apologize again for any inconvenience and we thank you for bringing this matter to our attention that we can properly assist.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain the
anti-virus we offer with a purchase of a new computer. Upon reviewing the purchase and associated receipts, we have been able to verify the customer never received a valid anti-virus. We have been in contact with the customer and provided a solution to provide the customer what was offered at the time of purchase At this time we consider this matter resolvedBest Regards, Amanda HExecutive Resolution Specialist Best Buy CoInc

November 7, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the appliance in question has since been exchanged under the Plan coverage. Nevertheless, please forward any additional
concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because,Obviously I wouldn't file a complaint if I could purchase the watch at the $advertised price nowRead the original complaint and put the pieces togetherIt was advertised at $when I searched on Google The Best Buy website was charging $All representatives that I talked to would not sell me the watch at the $advertised priceHence the advertisementNow it's back at $299? Sounds a little dishonest on the part of Best Buy

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear Revdex.com,
Thank you for bringing this to our attentionPer the service contract, in some instances, Best Buy does replace products with a gift certificate equal to the value of the product
Mr*** has contacted Best Buy via our
customer service department and was issued a gift certificate in the amount of the tax as a customer satisfaction gesture
Best Buy feels this matter has been addressed and resolved
Thank you,

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position.Nevertheless, please continue to forward new information adn we will respond accordingly.Thank you again,Cassie EExecutive Resolution Sr

Hello,The customer was contacted today and we explained that due to vendor agreements with the manufacturer of Beats, we cannot offer protection on their products through Geek Squad/Best BuyExplained that the manufacturer Apple does have a manufacturer's warranty on the product for year. The customer's response was made before we actually spoke with the customerThis matter has been addressed and resolved.Thank you,*** W

Revdex.com,Thank you for bringing this issue to our attention. The customer has received and deposited the refund check. Regards, Nick S

Thank you for sending this over for reviewI have looked at the customers previous interactions and see that the customer has been directed to MicrosoftI have checked in with Geek Squad and confirmed that this would be the appropriate step, the customer also has an option to bring it to the store
to check in with an agent to see if they are able to help in the store. Thank you,Karla ***

Initial Business Response /* (1000, 5, 2015/11/02) */
Dear Revdex.com,
Thank you for bringing Ms*** ***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
Monthly Geek Squad Protection (GSP) plans are not eligible for refunds, and
Best Buy's return and exchange period for mobile devices with a contract is daysBest Buy is providing service in accordance to the terms and conditions of the plan the customer purchased, and will not be making any accommodations on this issueThe customer may call (800)GEEKSQUAD to cancel her monthly GSP plan
The terms and conditions can be found at the following link : http://storage.bestbuy.com/geeksquad/terms/gs_protection_plan/gsp_2014_10_26_to_...⇄ reference sections 6.b.I specifically and 10.b.II
Regards,
Kathryn S
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid a lot of money for this phone that was suppose to be great and pretty much unbreakableHowever, that was far from the truth and I was lied to twiceI already cancelled my GSP plan but I would like my money back because the plan promised to replace cracked, dropped, spills, and much more yet THEY DID NOT! I had to purchase a replacement phone
Final Business Response /* (4000, 9, 2015/11/04) */
Dear Revdex.com,
Best Buy feels that we have fully addressed Ms***'s concerns that were forwarded to your office in our previous response and we maintain our positionThe GSP plan does replace phones with physical damage and hardware issues, but may be subject to a service fee per replacement as outlined in the terms and conditions of the plan the customer purchasedAs previously noted, there are no refunds on monthly GSP plans and Best Buy will not be making any accommodations on the issue
Regards,
Kathryn S

From: ***, Daniel Sent: Thursday, May 24, 1:PM To: '***@gmail.com' Subject: Revdex.com Complaint Dear ***, Thank you for your time on the phone earlierI am glad that the dryer was delivered yesterday but I am sorry
for the experience you had leading up to this point As we discussed, I requested that gift card and it should arrive in roughly 2-weeks Please feel free to contact me if you need any additional assistance Sincerely, Dan *** Senior Specialist | Executive Resolution Team

Initial Business Response /* (1000, 5, 2016/02/17) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe apologize for any inconvenience this has caused the customer
We have verified that the full refund has been processed for the Microsoft amounting in $
The
confirmation number of the refund is *** and the customer should see the credit within 5-business days
This should now complete the customer's desired resolution and we will close our case
Best Regards,
Initial Consumer Rebuttal /* (3000, 7, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate that the refund was processed, I still do not have proof of returnBest Buy's internal reference number does not help in showing my bank proof of return, including the amount, date of process, and my card informationBest Buy needs to provide a receipt
Final Consumer Response /* (3000, 11, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Failure to provide proof of return is ridiculousIn order to prove to my bank you actually processed the return, a receipt is necessaryThe email sent only says the amount and date, not to which card, which I asked for, repeatedlyAll of this still doesn't even scratch the surface of the poor service received on multiple occasions
Final Business Response /* (4000, 9, 2016/02/19) */
Dear Revdex.com,
Unfortunately, since this subscription cancellation was done over the phone and not in a store, there is not a receipt or proof of return to provide
The customer has received an email from a supervisor and our corporate office has confirmed that the refund and cancellation was processed on 2/12/
The refund can take up to 5-business days for the customer's bank to apply the fundsToday is the 5th business day and we ask that the customer contacts us if the credit has not been received after the 7th business day
Thank you,

Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerThe customer confirmed to us the refrigerator has been moved and is connected. Best Buy considers the matter closedRegards,
Kathryn S

Initial Business Response /* (1000, 5, 2016/03/16) */
Dear Revdex.com,
Thank you for bringing this matter to our attention to be addressedBest Buy is no longer offering Geek Squad Protection plans or renewals on existing plan on most Apple Product we sellApple has allowed Best Buy to sell and
support Apple Care and unfortunately Best Buy cannot add Apple care to a product that is outside the return policy
We apologize for any inconvenience this may have causedBest Buy cannot offer any protection plan or renewal on the computer in question
Thanks,
Initial Consumer Rebuttal /* (3000, 7, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not understand I already had contract with them, it was a renewal of existing contract # ***It was not expiredWhen I called to renew I was told I could not renew itSo why couldn't they continue my plan, if they are still allowed to provide service to Apple productsThis response doesn't make sense Should I continue this with NY State Attny officePlease advise
Final Business Response /* (4000, 10, 2016/03/18) */
Dear Revdex.com,
Per the terms and conditions of the plan, as found at https://www-ssl.bestbuy.com/usw/termsconditions/anonymous, "A renewal reminder may be provided prior to the expiration of the Plan." and "It is at our discretion to determine the type of renewal benefits for which your product is eligible."
For any further questions or concerns, please view the terms and conditions of the plan (as stated above) or call 1-800-GeekSquadBest Buy's stance remains the same
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me *** ***

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 12/20/Best Buy has reviewed the customers return activity and advised the customer of our position on this matter via e-mail since we were unable to reach the customer on the phone
Nevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Dear Revdex.com,After reviewing the customer's purchased history, we can see that a charge back was issued to the customer's account for the Blanco sink, which she did not receive, These funds have already been credited to her account.The customer filed an additional charge back for the faucet, but our
records show that this was shipped to the customer directly, and received at the correct addressOur chargeback team is currently engaged in an investigation of this, and if it is found that the faucet was not shipped correctly, a chargeback will be issued forthwith.Thank you for making Best Buy aware of this issue.Kindest regards,Cassie E Exec Res Sr

Dear Revdex.com, Thank you for bringing Mrs*** *** concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I spoke with the customer today and offered a resolution which she accepted Best Buy considers the matter
closed Regards, Kathryn S

Initial Business Response /* (1000, 5, 2015/09/03) */
Dear Mrs***,
Thank you for contacting Best Buy through the office of the Revdex.com about your negative in home repair experienceMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI will be reaching out to our Special Forces team to see if we can either expedite the process of the repairs or look into other service solutions
Mrs***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com or to call me directly at (612) ***
Sincerely,
Tyrus ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's an apologyI've received numerous apologies since day one of my calldays later, I'm still waiting for my washer to be repaired
Final Business Response /* (4000, 9, 2015/09/04) */
I have reached out to the Special forces teamAnother agent had already started looking into this to try and make this much easier for the clientThe servicer had to order a different board and they are having it expeditedThey state they called and left a voicemail for the customerAt this point special forces is going to allow the repair to take place but if this board does not fix the situation or if there are additional no call no shows then we can see if there is anything else we can provide the client