Best Buy Stores, LP - US Headquarters

I am rejecting this response because:I did not receive any email or contact from Best Buy My e-mail is ***@yahoo.com Thanks

Initial Business Response /* (1000, 5, 2015/09/03) */
Dear Mrs***,
Thank you for contacting Best Buy through the office of the Revdex.com about your negative in home repair experienceMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI will be reaching out to our Special Forces team to see if we can either expedite the process of the repairs or look into other service solutions
Mrs***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com or to call me directly at (612) ***
Sincerely,
Tyrus ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's an apologyI've received numerous apologies since day one of my calldays later, I'm still waiting for my washer to be repaired
Final Business Response /* (4000, 9, 2015/09/04) */
I have reached out to the Special forces teamAnother agent had already started looking into this to try and make this much easier for the clientThe servicer had to order a different board and they are having it expeditedThey state they called and left a voicemail for the customerAt this point special forces is going to allow the repair to take place but if this board does not fix the situation or if there are additional no call no shows then we can see if there is anything else we can provide the client

Initial Business Response /* (1000, 7, 2015/08/06) */
Dear Revdex.com,
After speak with the customer, Best Buy has confirmed that the installation had to be redone
The claimed that his home had to be evaluated by Conair due to a gas leakHe also mentioned that our delivery/install team, XPO, came
out and finished the installs
Our customer requested that Best Buy reimburse for food expenses for the prolong inactivity of his range due to the gas leak
Best Buy is offering a $*** check for customer satisfactionThis will be mailed out to the address on file with in weeks
Kind regards,
Best Buy
Initial Consumer Rebuttal /* (3000, 9, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** dollars is an insignificant amount for the stress and financial strains that this all around incompetence has caused and continues to causeOur gas still hasn't been turns on because Con Ed (gas company) is still waiting for XPO to contact them to verify reinstallationI believe at minimum $would lessen the blow this has cause our familyWe are all a bit exhausted and irate about this whole situation***

Dear Revdex.com,Thank you for your continued support in this matterAt this time, we would recommend that if our customer still does not have visibility to the refund, that he reach out to his financial institutionThe system we use to issue refunds show that a refund was received on 02/in the amount of $and that case has been closed. We apologize again for any inconvenience and we thank you for bringing this matter to our attention that we can properly assist.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com, Thank you for providing the pictures requestedWe will be reaching out to the customer directly to resolve. Best regards,Kelsey F.Best Buy Co., Inc

Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerThe customer confirmed to us the refrigerator has been moved and is connected. Best Buy considers the matter closedRegards,
Kathryn S

Dear Revdex.com, Thank you for bringing Mrs*** *** concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I spoke with the customer today and offered a resolution which she accepted Best Buy considers the matter
closed Regards, Kathryn S

Initial Business Response /* (1000, 5, 2016/03/16) */
Dear Revdex.com,
Thank you for bringing this matter to our attention to be addressedBest Buy is no longer offering Geek Squad Protection plans or renewals on existing plan on most Apple Product we sellApple has allowed Best Buy to sell and
support Apple Care and unfortunately Best Buy cannot add Apple care to a product that is outside the return policy
We apologize for any inconvenience this may have causedBest Buy cannot offer any protection plan or renewal on the computer in question
Thanks,
Initial Consumer Rebuttal /* (3000, 7, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not understand I already had contract with them, it was a renewal of existing contract # ***It was not expiredWhen I called to renew I was told I could not renew itSo why couldn't they continue my plan, if they are still allowed to provide service to Apple productsThis response doesn't make sense Should I continue this with NY State Attny officePlease advise
Final Business Response /* (4000, 10, 2016/03/18) */
Dear Revdex.com,
Per the terms and conditions of the plan, as found at https://www-ssl.bestbuy.com/usw/termsconditions/anonymous, "A renewal reminder may be provided prior to the expiration of the Plan." and "It is at our discretion to determine the type of renewal benefits for which your product is eligible."
For any further questions or concerns, please view the terms and conditions of the plan (as stated above) or call 1-800-GeekSquadBest Buy's stance remains the same
Thanks,

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear Revdex.com,
Thank you for bringing this to our attentionPer the service contract, in some instances, Best Buy does replace products with a gift certificate equal to the value of the product
Mr*** has contacted Best Buy via our
customer service department and was issued a gift certificate in the amount of the tax as a customer satisfaction gesture
Best Buy feels this matter has been addressed and resolved
Thank you,

Hello,We have spoken with the customer, and advised that there is a system error regarding her online orders that have been escalated to the technical support team suppot for resolutionWe have arranged for the product to be shipped to the customer free of charge by January 5th, Best Buy
considers this matter resolved.Thank you,Anthony W

Initial Business Response /* (1000, 10, 2015/11/12) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the return exchange policyMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry
to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI would like to have an opportunity to reach out to the store because even if they could not refund you the money they should have offered some other solution; in store credit or just an exchange for the product
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***

November 30, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as he was in contact with our offices previously about this matterOur store teams were engaged on the matter and worked
directly with Sprint who informed them that the customer’s change of plans made him ineligible for the loyalty credit promoOur store staff offered to work further with Sprint on behalf of the customer to change the plan but Mr*** declined. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com, Thank you for bringing this to our attentionPlease know that we have record of only one call to Best Buy from this customer, and that is the call aligned with the case/ reference number given by the customer The notes simply states that the customer called in to cancel her plans
because she realized she had plans with Sprint as wellThe customer did not prepay as this is a monthly planNo prorated refund is given on month-by-month plans By the customer's own admission, she made an error; best Buy would have no way of knowing the customer purchased coverage with Sprint. She called to cancel on 5/21/2016, and we did soThe customer is no longer being charged, and respectfully, will not be refunded for her coverage up until that point Thank you for allowing us to address these concerns Regards, Sarah L

Hello,*** has been contacted via telephone by the store's General ManagerHe has processed a gift card for the $*** as the customer requestedBest buy considers this matter resolved. Thank you,Anthony W

I am rejecting this response because:Best Buy has claimed that they are issuing a refund but I have yet to receive that refund at this timeOnce I receive payment I will close out the complaint

I am rejecting this response because:What Best buy trying to resolve is not satisfactorilyThe best buy said it wad difficult to determineI attached the conversation I had with Best Buy which instructing what to do to order BOGOI followed the instruction which best buy provided and I should still get the second phone freeIf Best buy can not offer At &T promotion, I should get the same value of the promotion form Best Buy because this was instructed by Best buy $Best Buy is trying to provide me is less than 1/of what I should getI am not satisfy with what they offer

I am rejecting this response because:
They never called meI have call history and have not received a call

Dear Revdex.com: Thank you for this referralYes, Best Buy Geek Squad does require new stainless steel hoses in order for us to install these units, as liability is at stakeIf the preexisting or plastic hoses were compromised (e.g., cracked), it could result in dire consequencesRegardless, a senior
specialist on the Executive Resolution team gave the client a gift card for the value of the hoses, as a goodwill gestureMoreover, the order ended up being cancelled due to an unexpected backorder of the productsTherefore, this Revdex.com matter is considered closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Cassie was very courteous and professional She had a solution oriented approach, being truthful in what should could and couldn't do which was very much appreciated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBethany at Best Buy was able to help meShe ensured that I received the money that was owed to meI have received a replacement gift cardI appreciate your help.Sincerely,*** ***