Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this to our attentionWe are truly sorry for the experience that Mr*** encountered. I spoke to Mr*** on 9/28/I have requested a check for $be sent to him that should arrive in 2-weeksI have also sent an email to store and
district leadership to make them aware of this. Thank you, Dan ***Best Buy Executive Resolution Team

Dear Revdex.com,Thank you for bringing this matter to our attention.Best Buy offers a day return and exchange period on all of our productsThis information was provided to the customer at the time of her initial sale on her receipt, as well as being posted ta each register and available onlineIn an
effort to remain fair and equal to all of our customers, we are unable to make exceptions to this rule.We have advised that the customer work with the manufacturer of this product for support outside of the return and exchange period. Thank you again for making us aware of this concern, and please let us know if you have any questions.Kindest regards,Cassie EExec Res Sr

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Our records show the customer called our care team yesterday and a new order was placed for a comparable product at the
same priceThe original order has been cancelledIt may take 5-business days for the customer to see the credit on his account Best Buy considers the matter closed Regards, Kathryn S

Hello,*** has been contacted via telephone by the store's General ManagerHe has processed a gift card for the $*** as the customer requestedBest buy considers this matter resolved. Thank you,Anthony W

Dear Revdex.com,Best Buy feels that we have fully addressed the customer complaint that was sent to your office on 8/15/2017. Best Buy has offered a gesture to the customer to perform this service in-store for no charge. If the customer would like us to perform this service at their
home, the customer would be charged for the cost of this service.Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely John S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the My Best Buy certificate and open box iPad purchase request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not
meet their expectations when the reissue of the My Best Buy certificate took longer than anticipatedThe processing time to have a certificate reissued is approximately 3-business daysWhile we apologize if Mr*** received misinformation on the certificate reissue request, we were pleased to hear they received an additional $certificate as a customer courtesy While we are unable to accommodate Mr***’s open box price match request on the iPad, we will be sending a $*** Best Buy gift card from our corporate office as a customer service gestureThe gift card should be received in approximately 7-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI’d like to update you on the status of the complaint against Best Buy Complaint ID *** They contacted me
directly and offered to do the exchange for refund at the store, which I took the offer Thank you for the work you guys do

Initial Business Response /* (1000, 5, 2015/12/18) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your negative experience with your Geek Squad servicesMy name is Tyrus J*** with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyUnfortunately I would not be able to offer you prorated amount for the Windows software because you have used it, however I can refund you the $back in the form of a check to be mailed to:
***
Is this correct? ***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.J***@bestbuy.com
Sincerely,
Tyrus J***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the $refund; however, you have lost a customerI can not take my computer back to the store for repairs when it crashes againI remarked when not ifThe repair contract that I have with Best Buy is a waste of my fundsI am retired and need my income for living expenses
Mail my check to my mailing address and I will not enter the store again
*** L***

I am rejecting this response because:
Thats incorrect! I never received a full refund to my other gift cardsI only received a courtesy gift cardFor my inconvenienceI was told I would receive a full refund and and a complimentary $gift cardI feel like all of that was said to get me off the phoneShe said it and then didn't follow throughI wouldn't be filing a complaint with the Better Buisness Bureau if I received the refundI don't trust her notes! Notes can be changed

Dear Revdex.com: Thank you for this referralYes, Best Buy Geek Squad does require new stainless steel hoses in order for us to install these units, as liability is at stakeIf the preexisting or plastic hoses were compromised (e.g., cracked), it could result in dire consequencesRegardless, a senior
specialist on the Executive Resolution team gave the client a gift card for the value of the hoses, as a goodwill gestureMoreover, the order ended up being cancelled due to an unexpected backorder of the productsTherefore, this Revdex.com matter is considered closed

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this matter has been brought to our Executive Resolution Team for proper reviewBased on the information the customer provided, her issue started while she was still within our Return
and Exchange Promise, so a return or an exchange would have been available at that timeIn regard to our refurbished items, if a product is repaired, it may use parts from another product, but from the same companyOn our website, we clearly indicate what refurbished means; Refurbished products are repaired and restored to a like new stateThey are verified to work properly and include all parts and accessories (original or comparable substitutes)All refurbished products sold by Best Buy also include a warranty, and Best Buy’s Return and Exchange Promise appliesReturn and Exchange Promise: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat2608000500...⇄ Regards,Bethany H

Dear Revdex.com, We have included a snof an example that shows the customer the ability to unsubscribe from Best Buy marketing emailsAlso, we have included a portion of our privacy policy showing What We Collect, Uses of Information, and Your ChoicesThe information provided shows that we do not sell customer information to third parties For more information into our privacy policy: https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=...⇄ We CollectWe may collect personal information such as your contact, billing, and shipping informationWe may also collect demographic information, such as your birthday.We collect information regarding your interactions with our websites and mobile apps.We may obtain additional personal and non-personal information from third-party providers.Uses of InformationBest Buy does not sell or rent your personal information to third parties.We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.Your personal information may be shared with current or future Best Buy entities or subsidiaries.We may also use the information you provide to send you marketing communications.In some circumstances, Best Buy may share your information with certain third parties to perform services on our behalf.Your ChoicesYou may choose to:Stop receiving e-mail, direct mail and telephone marketing communicationsUpdate and correct your personal information Respectfully, Bethany H

I am rejecting this response because:Best Buy has claimed that they are issuing a refund but I have yet to receive that refund at this timeOnce I receive payment I will close out the complaint

Dear Revdex.com, Thank you for forwarding Ms***'s concern to our attentionWe apologize for any inconvenience this may have caused We have created a refund for the customer to resolve this issueShe should be seeing this on her account within the next 3-business days. Please
note that going forward, in order to receive a refund for a return, the item must match what is on the orderIf it does not, we will send it back to the customer and keep the transaction as is. At this time, we feel this matter has been fully addressed Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the price match and the credit has been
issued I apologize for the inconvenience and frustration the matter has caused you The price match has been applied and your account credited for the full amount of the price match on 8/18/This process can take days to appear on your Credit Card. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBethany at Best Buy was able to help meShe ensured that I received the money that was owed to meI have received a replacement gift cardI appreciate your help.Sincerely,*** ***

Dear Revdex.com, Thank you for bringing the customer’s credit concerns to our attentionWe have contacted CitiBank on the customer’s behalf, and they have cleared the history on the account for the customer Sincerely, Dean *** Executive Resolution Specialist
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Best Buy is not liable for this lapse in coverageAll terms and conditions are disclosed to customers and customers are responsible for managing their contracts and reading the terms and conditionsBest Buy considers this matter closed

Initial Business Response /* (1000, 10, 2015/09/04) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I am sorry to hear of the damaged televisionI have shared this complaint with management of the store, and I am pleased to report that as a one-time
exception to policy, the store has exchanged the television, and the new unit will be delivered to Mr***
Thank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***
Initial Consumer Rebuttal /* (2000, 12, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
New TV was delivered on Saturday, September That was all I was asking forThank you for all your help!

Initial Business Response /* (1000, 10, 2015/11/12) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the return exchange policyMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry
to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI would like to have an opportunity to reach out to the store because even if they could not refund you the money they should have offered some other solution; in store credit or just an exchange for the product
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***