Best Buy Stores, LP - US Headquarters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My funds were eventually returned to meI dont feel any consumer should have to spend their time to deal with an issue as this one with Best BuyThen to have a store manager tell you the corporate office doesnt want to get involved and its Christmas time and Best Buy left me short + dollars and didnt careI had to take this route which is sadI hope that Best Buy looks at their practices and procedures for future errors they may make and fix them so no one has to go without on holidays or tell their landlord they are late on rent because Best Buy didnt return money they were not authorized to take

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to meBest Buy's representative, Nick ***, called me today to let me know that I was reimbursed $plus taxHe apologized for the problems that I experiencedAlso, the Fire HS tablet was delivered directly to my homeThis was appreciated as I was originally supposed to pick it up at the Spring Meadows Best Buy.I want to send a huge THANK YOU to the Revdex.com for your help in resolving this matterIt is wonderful that consumers can count on your assistance when problems arise between businesses and consumers.Respectfully yours,*** A***

I am rejecting this response because:
I am rejecting this response because: To date, I haven't received any direct contact from anyone at Best Buy regarding my issue If the Best Buy Case Manager does reach out to me and leaves a voicemail message with contact information then I will return their callAgain, no one has contacted me yet so the issue is still pending and unresolved

Dear Revdex.com,
Best Buy is unable to locate the promotion and is unable to honor itCan we please have the customer provide additional details about the promotion?
Kind regards,
Ash E

Dear Revdex.com, We have requested a check be sent to *** *** in the amount of $He should receive it in roughly 2-weeks. Thank you, Dan S

Dear Revdex.com,Thank you for sending this for reviewAfter doing some research we confirmed it was indeed a Best Buy promotion and the promotion was a $Best Buy Gift Card not an AT&T creditI have already spoken to the customer and apologized for the incorrect information and let her know we
will mail her the $gift cardThe confirmation number for the gift card is ***Also, the customers case ID is ***The customer also has my contact information in case she needs further assistance.Thank you,Karla B

Dear Revdex.com,We have attempted contact with the consumer regarding this issue at the number
provided.After further review, the fees the customer were not additionally refunded were related to the installation of the productsWhen these installations are completed, regardless if the customer returns the product or not, they become a non-refundable item as the services have been renderedBecause of this, we will not be providing any kind of refund or compensation for this issue and considered this matter closed.Sincerely,Kelsey F

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear Revdex.com,
Thank you for bringing this to our attentionOur records indicate that the customers phone protection plan was cancelled on 09/13/which was the last time Best Buy collected any paymentWe do not have any indications that we
collected anything after this dateThis amount may have showed up on the customer's Best Buy credit card account on the October bill which coincides with the dates provided by the customer
As a customer satisfaction gesture, Best Buy has sent a $check to Ms*** which she would receive from to business days
As for the Best Buy card status and balance, the customer will need to contact Citibank card services at ***
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Best Buy / Geek Squad erroneously charged my account after I closed my subscription to Geek SquadBest Buy's billing is through Citi Bank, who then turned me over to collectionsCiti Bank has told me they cannot remove/reverse any charges UNLESS they are notified by Best BuyBest Buy needs to contact Citi Bank on my behalf and notify the bank of the errorMy credit has been affected due to this errorTrans union is now showing a missed payment on my credit report from Best BuyI insist on some documentation from Citi Bank and Best Buy to the credit bureau to show error and to have this negative report removed from my credit report
Final Business Response /* (4000, 9, 2015/12/29) */
Dear Revdex.com,
Best Buy feels that we have fully addressed Ms***'s concerns that were forwarded to your office in our previous response and we maintain our position
The customer will need to contact Citibank card services to address her account details
Thank you,

I am rejecting this response because:
They simply don't care that I was lied to by their employees to get the sale.I will be disputing the transaction with my credit card company, and I will not be shopping at Best Buy for myself or for my business from this point forward

Dear Revdex.com, Thank you for contacting us again regarding this matter. We have encountered additional issues as we work toward a resolution for this customer. As of June 20, 2016, an additional return and exchange has been initiated. Delivery of the next washing machine is scheduled for June 25, We believe this issue will be resolved at that time with the resolution the customer is seeking. Thank you, David M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** understanding of the sequence of events is lacking some important details. He states that I requested a worst case scenario estimate for the transmission. This is incorrect, I was told about the error after the differential was repaired and it was sent to their transmission expert for analysis. The diagnosis I received is that the transmission was bad and that it needed to be replaced! End of story! I had the Service Manager contact the extended warranty with a quote for the repair, which I was informed was the R&R of the transmission. The extended warranty company responded and told the dealership that they would not pay for a rebuilt/refurbished transmission, they wanted the transmission rebuilt and they wanted the dealership to disassemble the transmission (just as they did with the rear differential) so they could send an inspector to evaluate the components to determine if they would cover it! Since I was told that would be more expensive than the $estimate to R&R the transmission and since I did not believe the warranty would cover it (since they found a reason for not paying for the rear differential) I decided to take the transmission next door to *** Transmissions who told me they work with extended warranty companies and they planned to rebuild the transmission anywayThey also told me it would cost about $less if they did it. This can be verified because the extended warranty company sent an inspector to surprise inspect the disassembly of the transmission at the dealership the day after I had taken it to ***. He was upset that it was no longer at the dealership because he did not get paid for his trip due to the vehicle not being there!The Gear Ratio Error messages that appeared after the rear differential was rebuilt, I was told, could be caused mainly by one of two components. It was caused by either the rear differential or the transmission. Since my rear differential was just rebuilt, the reasonable diagnosis was that it was a transmission problem. *** Transmissions asked me what the dealership did to the rear differential after the transmission rebuild and the same Gear Ratio error codes remained. I gave them the information from my service receipt. The next day they informed me that the dealership installed the wrong gears and told me to take it back to them to have it corrected! There was nothing wrong with the transmission when it was rebuilt and it was only rebuilt because of the diagnosis given to me by O'Brien's Service Department. I not only want them to pay for the rebuild cost of the transmission, I want them to help cover my out-of-pocket expenses for the use of a loaner vehicle while waiting for the wrong differential gears to arrive and the delay in getting my Jeep back because the transmission had to be rebuilt (unnecessarily) and then O'Brien’s Service Department having to redo the rear differential correctly!
Regards,
*** ***

Initial Business Response /* (1000, 5, 2016/03/03) */
Dear Revdex.com (Revdex.com):
Thank you for bringing *** ***'s concern regarding the TV purchase and return request to our attention
Best Buy deeply apologizes for any frustration this situation may have caused and
disappointed we did not meet their expectationsWhen TVs are received at our stores and warehouses from the vendors/manufacturers', they are factory sealed and packed with Styrofoam and packing materials for protection in the shipping process
When items are sold as open-box in our stores, they would be noted on the package of the item if re-sold in our stores and discounted for our customersIn addition, we would be unable to confirm how the TV was shipped to Mexico after the TV left our store after the purchaseWith the purchase being outside our return policy, we would be unable to accommodate *** ***'s return or exchange request
However, if the TV purchase falls under the 1-year warranty offered by the manufacturer and outside our return period, *** *** can contact the manufacturer directly for repair or replacement under the warranty they provide
If they wish to have us revisit this issue, please provide the transaction information or customer service PIN number from the purchase receiptThe customer service PIN number is found on the front of the receipt and contains the following information:
Store #
Register #
Transaction #
Sales date
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

I am rejecting this response because:As of today's date 1/3/11:53am I have not heard from anyone concerning this matter. *** ***

Revdex.com, Thank you for bringing this to our attentionUnfortunately we were unable to locate any purchase or order with the information the customer providedWe would need this to assistPlease have the customer respond with the name, phone number and email address the purchase order was placed
underPlease also have the customer provide the order from purchase as well, or, the Customer Service PIN which is located at the bottom of the sales receiptThank you Regards, Sarah L

Dear Revdex.com,After investigating the matter it was was found that the refund had been processed and the Check was sent to a wrong address.After finding the error Store #*** requested that the check be reissued with the correct mailing address. A check# *** in the correct amount was mailed on
5/16/to: *** ***, ** *** *** Newark, NJ 07106. I have called the Customer and left a voice message with my contact information. We sincerely apologize for the delay and any miscommunication.Thank you,Larry S

Initial Business Response /* (1000, 5, 2015/08/26) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about *** JXMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to hear
about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyUnfortunately we are unable to accommodate your request as you are outside of the return exchange policyYou can contact *** at*** if you feel that the product is defective
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The first time that I contacted the Customer Service by phone was on August Because nothing could be done and the delays were very long, I contacted the Customer Service by email on August and was in contact with different persons who all told me different things but couldn't resolve the problem until August Then, I called again the Customer Service and the person I talked to told me that nothing could be done, except to file a complaintWhen it all started, the return and period exchange was still valid and the only reason that I still have the camera even if it's passed that period, it's because no one from Best Buy has been able to find a solutionPlus, I haven't touched the camera since this all started weeks ago, it is waiting in its box to be returnedTherefore, even though you have a policy about the return and exchange period, it should not impact my case because I have been in contact with the company way before that period finished
Final Business Response /* (4000, 9, 2015/08/27) */
Hello ***,
This is Tyrus *** with the Executive offices of Best Buy CoIncI apologize for your disappointment, as we value your businessBest Buy stands by its return exchange policy and unfortunately will not be able to accommodate you in this situation
Thank you for making Best Buy aware of this concern
Sincerely,
Tyrus ***

Dear Mr***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am sorry to hear about the problems you have experienced with being denied to make returns and I
apologize for the inconvenience and frustration the matter has caused you However, Best Buy position on this matter remains unchanged the Black Out will remain in place. After a complete review of your purchase history the TRE Block will remain in force for a period of year from the date of the TRE Warning you received on 4/11/The refusal of a return does not mean a customer’s return is abusive, only that the return history is often associated with such behaviorsLike many retailers, Best Buy uses a third party to help prevent loses by detecting improper or excessive returns. There are several factors used within the proprietary algorithms that determine whether when a Warning or a Black Out is issues to your accountIf you are warned or denied you may request a copy of the Return Activity Report, if you dispute its accuracy your receipt contains the direction on how to dispute the report. This is part of our overall Returns and Exchanges Policy which is available a www.Bestbuy.com/Returns and in our stores. For further inquiries, you may contact TRE customer service hotline directly at ###-###-#### I understand you may have thought that the Warning /Blackout was for a period of days. The statement on the receipt states only that you have days to request a copy of the TRE Return Activity ReportPlease find a copy of the portion of your receipt that contains the TRE warning attached Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved Sincerely, Larry S _______________________________________________________________________

Dear Revdex.com, This issue has been resolved as of 8/17/Best Buy considers this matter closed Thank you,Alex S

Dear Revdex.com,Thank you for sending this for reviewI have partnered with the store and they have taken care of the customer. Thank you,Karla ***

Dear Revdex.com,Best Buy has reached out to our lost package claims department to review and address the findings of our investigationWe will provide a response once this process has been finalized.Best regards,Ash