Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Please be advised that we will gladly work with the local police in regards to this matterThe police would have to request the video surveillance as it is Best Buy property and it would not be released to the customer upon any informal request. Thanks,

July 21, To Whom It May Concern: It is my understanding that the service concerns have since been addressed regarding the exchange of Ms***’s television. We apologize for her experience and in recognition of her inconvenience I have requested a $*** Best Buy
gift card in her name. The gift card will be processed and mailed in the next to business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, We have requested a check be sent to *** *** in the amount of $He should receive it in roughly 2-weeks. Thank you, Dan S

Dear Revdex.com, Thank you for contacting us again regarding this matter. We have encountered additional issues as we work toward a resolution for this customer. As of June 20, 2016, an additional return and exchange has been initiated. Delivery of the next washing machine is scheduled for June 25, We believe this issue will be resolved at that time with the resolution the customer is seeking. Thank you, David M

Dear Revdex.com (Revdex.com): Thank you for bringing *** *** concern regarding the Drone purchase and exchange request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
After receiving Mr *** Revdex.com complaint, we contacted customer directly about their concerns and exchange requestMr*** confirmed our North Attleboro store (#***) provided an exchange for the drone on 04/21/ Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry for the setbacks endured by the customer when dealing with thisPlease know that we have contacted the stores involved and they have called the customer to work with him to resolveWe will provide
further details once a resolution is metThank you

Hello,We have communicated with the customer via emailWe have explained that one of terms of the offer is that it may not be combined with any other offersThe customer purchased the products that were already an on sale item originally price was $the product was on sale for $a
$savingsDue to the terms of the offer and the fact that the items were already marked down, the online offer of 25% off when or more are purchased would not applyWe will not be adjusting the price or applying any further discounts to these orders and this is our final stance on the matter.I have forwarded the customer a direct link to the terms of the offer on our website https://www.bestbuy.com/site/olspage.jsp?id=cat12178&type=page&contentId=Thank you,Anthony W

Revdex.com, Thank you for bringing this to our attentionUnfortunately we were unable to locate any purchase or order with the information the customer providedWe would need this to assistPlease have the customer respond with the name, phone number and email address the purchase order was placed
underPlease also have the customer provide the order from purchase as well, or, the Customer Service PIN which is located at the bottom of the sales receiptThank you Regards, Sarah L

Dear Revdex.com,
Best Buy is unable to locate the promotion and is unable to honor itCan we please have the customer provide additional details about the promotion?
Kind regards,
Ash E

Dear Revdex.com - We have requested a check in the amount of $to reimburse the customer for the Geek Squad protection plan that he was billed for. This was a one-time exception, as it is a customer's responsibility to cancel a protection plan if they no longer have the item that the plan covers
or if they have changed their mind. We issued the check instead of a refund as we are unable to go retroactively cancel the number of months that the customer has requested. The check will be mailed in a plain white envelope and the customer should be receiving it within the next weeks. We will be closing our review of the customer's concerns. Regards,Amy

Revdex.com,Thank you for bringing this to our attention. Please know that we do not knowingly sell any defective products. Best Buy stands by its products which is why we offer Geek Squad Protection plans on most products in our stores. The TV that this customer is having issues with is
currently scheduled for a repair under the manufacturer warranty. Regards, Nick S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the phone exchange request for in-store credit to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
After receiving Mr***’s Revdex.com complaint, we contacted our Jacksonville store (#***) and the General Manager confirmed Mr*** was seeking an exchange on the iPhone from rose gold to a black iPhoneHowever, the stock was not available in black and our stores will deny an exchange if customers are seeking to return an item every 14-days if an item they are seeking is not in stock However, Mr*** visited our Orange Park store (#***) on 10/14/and the Orange Park store provided the return of the iPhone rose gold for in store credit Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear of the customers issues regarding the availability of a productWe have actively
reached out to the customer in hopes of coming to a resolutionBest Regards, Bethany H

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience or frustration this may have caused. In researching the customer's previous interaction with us, we have found that she was provided Best Buy's answer, and that stance remains the
sameIf the customer wants to get out of the contract she signed to, she will need to speak to and work with AT&T Best Buy considers this matter resolved Sincerely,Kelsey F

I am rejecting this response because:
They simply don't care that I was lied to by their employees to get the sale.I will be disputing the transaction with my credit card company, and I will not be shopping at Best Buy for myself or for my business from this point forward

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties experience in an effort to obtain the
mention promotion. Upon reviewing the purchase and the associated receipts, we have been able to verify that this was a valid promotion. We have reached out to the customer to provide a resolution. The customer has our information for further assistance. Best Regards, Amanda H

I am rejecting this response because: I am not asking for a washer replacement at this timeI am asking for an attempt at a timely repair to be made on this machineTo date, and the washer broke on May 2, 2016, today is May 19,2016, the only thing that has been done is that one company, avauuxio visited my home on May 9, The serviceman guessed what part might need repair, said it would take a week to order the part, it has almost been weeks and I have no idea, nor can I get an answer if a part has ever been ordered
Best Buy has not provided the complete information and timeline in this case Yes I did cancel a service appt on 5/11/because they had THREE different service companies calling meWhy I don't knowThe third party contractor that is currently working on this avauuxio They need to follow up and be sure that the parts have indeed been ordered and make some effort to attempt to fix my washer in a timely mannerAlmost three weeks is not very timely. I can call Best Buy to try and find out what the status of the part order is, but I honesty do not have an hour to sit on hold and wait to see if anyone can figure out what they are doing.this is what I need: confirmation of a part order and an apt for these people to come put it in the washer that is not going to work..Best Buy is certainly not living up their motto of "expert service and unbeatable prices" they get an F from me I will not give up on getting my washer repaired or replaced I will be the thorn in their sides until a satisfactory resolution is met

Dear Revdex.com, I tried calling Mr*** at the number listed on this complaint and it was out of serviceI sent him an email today (3/31) so I can work with him to resolve this and I hope to hear back soon. Thank you,Dan S.Best Buy

Dear Revdex.com, This issue has been resolved as of 8/17/Best Buy considers this matter closed Thank you,Alex S

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Our support team contacted Mr***, and were advised that he would be canceling his order and did not need additional
assistance Best Buy considers the matter closed Regards, Kathryn S