Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this to our attention and we apologize for the confusionI have refunded MrDelauter $since he did not have the services performedWe are truly sorry for any inconvenience this matter may have causedPlease note that your refund may take 3-business
days to processAfter the refund is complete on our end, the funds will be applied to the account in accordance with how their financial institution normally processes credits Sincerely, Dan S.Best Buy

Best Buy is not liable for this lapse in coverageAll terms and conditions are disclosed to customers and customers are responsible for managing their contracts and reading the terms and conditionsBest Buy considers this matter closed

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Our records show the customer called our care team yesterday and a new order was placed for a comparable product at the
same priceThe original order has been cancelledIt may take 5-business days for the customer to see the credit on his account Best Buy considers the matter closed Regards, Kathryn S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me *** ***

October 13, To Whom It May Concern: Best Buy apologizes for the experience described by *** *** with her appliance purchase. Furthermore, we apologize for the delay in the completion of the order due to product availability and I have requested a $*** Best
Buy gift card for Ms*** in recognition of the inconvenience. The gift card will be processed and mailed in the next to business days Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerBest Buy would like the opportunity to see the coupons the customer was trying to use for the purchase, including the terms and
conditions of the couponsPlease provide them for us to review Regards, Kathryn S

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the price match and the credit has been
issued I apologize for the inconvenience and frustration the matter has caused you The price match has been applied and your account credited for the full amount of the price match on 8/18/This process can take days to appear on your Credit Card. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Initial Business Response /* (1000, 10, 2015/09/04) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I am sorry to hear of the damaged televisionI have shared this complaint with management of the store, and I am pleased to report that as a one-time
exception to policy, the store has exchanged the television, and the new unit will be delivered to Mr***
Thank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***
Initial Consumer Rebuttal /* (2000, 12, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
New TV was delivered on Saturday, September That was all I was asking forThank you for all your help!

I am rejecting this response because: you promised an iPhone would be delivered on release dayI still don't have my phone, nor a 100$ gift card

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the My Best Buy certificate and open box iPad purchase request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not
meet their expectations when the reissue of the My Best Buy certificate took longer than anticipatedThe processing time to have a certificate reissued is approximately 3-business daysWhile we apologize if Mr*** received misinformation on the certificate reissue request, we were pleased to hear they received an additional $certificate as a customer courtesy While we are unable to accommodate Mr***’s open box price match request on the iPad, we will be sending a $*** Best Buy gift card from our corporate office as a customer service gestureThe gift card should be received in approximately 7-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by Best BuyI do not agree with the tactics they use to entice customers to buy the extended warranty, but obviously there is nothing I can do about itOn the plus side, Best Buy has made me a smarter shopper and hopefully this issue will be viewed by other to be customersCustomers will need to make sure they understand the way the extended warranties(appears there are a few flavors of it) work, or in this case, didn't workDO NOT take the sales person or the cashiers, or even the managers's word on what the warranty does or isBest Buy employees have been told to push the warranty as it is a cash cowIn my case it appears the extended warranty is actually through ***So we might as well not buy the extended warranty and use the manufacturer's warranty and save a few bucks. I like to thank Revdex.com for their help in putting me in touch with Best Buy

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. Our holiday return period ended on January 15th, and any return made to the store after this period was over would be an exception to this
policySince this exception has already been made, we will not be refunding the existing store credit At this time, we consider this matter fully addressed. Sincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com,Thank you for bringing this matter to our attention.Best Buy offers a day return and exchange period on all of our productsThis information was provided to the customer at the time of her initial sale on her receipt, as well as being posted ta each register and available onlineIn an
effort to remain fair and equal to all of our customers, we are unable to make exceptions to this rule.We have advised that the customer work with the manufacturer of this product for support outside of the return and exchange period. Thank you again for making us aware of this concern, and please let us know if you have any questions.Kindest regards,Cassie EExec Res Sr

Initial Business Response /* (1000, 5, 2016/02/17) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe apologize for any inconvenience this has caused the customer
We have verified that the full refund has been processed for the Microsoft amounting in $
The
confirmation number of the refund is *** and the customer should see the credit within 5-business days
This should now complete the customer's desired resolution and we will close our case
Best Regards,
Initial Consumer Rebuttal /* (3000, 7, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate that the refund was processed, I still do not have proof of returnBest Buy's internal reference number does not help in showing my bank proof of return, including the amount, date of process, and my card informationBest Buy needs to provide a receipt
Final Consumer Response /* (3000, 11, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Failure to provide proof of return is ridiculousIn order to prove to my bank you actually processed the return, a receipt is necessaryThe email sent only says the amount and date, not to which card, which I asked for, repeatedlyAll of this still doesn't even scratch the surface of the poor service received on multiple occasions
Final Business Response /* (4000, 9, 2016/02/19) */
Dear Revdex.com,
Unfortunately, since this subscription cancellation was done over the phone and not in a store, there is not a receipt or proof of return to provide
The customer has received an email from a supervisor and our corporate office has confirmed that the refund and cancellation was processed on 2/12/
The refund can take up to 5-business days for the customer's bank to apply the fundsToday is the 5th business day and we ask that the customer contacts us if the credit has not been received after the 7th business day
Thank you,

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this matter has been brought to our Executive Resolution Team for proper reviewBased on the information the customer provided, her issue started while she was still within our Return
and Exchange Promise, so a return or an exchange would have been available at that timeIn regard to our refurbished items, if a product is repaired, it may use parts from another product, but from the same companyOn our website, we clearly indicate what refurbished means; Refurbished products are repaired and restored to a like new stateThey are verified to work properly and include all parts and accessories (original or comparable substitutes)All refurbished products sold by Best Buy also include a warranty, and Best Buy’s Return and Exchange Promise appliesReturn and Exchange Promise: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat2608000500...⇄ Regards,Bethany H

I am rejecting this response because:
Thats incorrect! I never received a full refund to my other gift cardsI only received a courtesy gift cardFor my inconvenienceI was told I would receive a full refund and and a complimentary $gift cardI feel like all of that was said to get me off the phoneShe said it and then didn't follow throughI wouldn't be filing a complaint with the Better Buisness Bureau if I received the refundI don't trust her notes! Notes can be changed

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position.Nevertheless, please continue to forward new information adn we will respond accordingly.Thank you again,Cassie EExecutive Resolution Sr

Initial Business Response /* (1000, 10, 2015/11/04) */
Dear Revdex.com (Revdex.com):
Thank you for bringing ***'s concern regarding the computer purchase to our attention
Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did
not meet their expectationsWe reached out to our Henderson store (#***) regarding the refund or reshipment requestThe Henderson store's General Manager Kyle *** informed us they will be contacting *** directly in reshipping a new computer
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus
Final Business Response /* (4000, 20, 2015/12/07) */
Hello Revdex.com,
We are following up on our previous response to ***'s Revdex.com case
After receiving ***'s Revdex.com follow up, we reached out to our Henderson store (***) again in an effort to resolve their computer purchase concernsThe Henderson store's General Manager (GM) Grady *** contact *** directly to actively work with them on their situationGM *** sent *** two different all in ones that fit what he is looking for in order to make a decision on which one that would best fit what he intends to use the computer forGM *** had off from work on Friday and Saturday, but informed *** he was in the store this past Sunday (yesterday) and would offer 3-resolution options:
Returning/refunding their money for the computer purchase
Discounting the all in one of his choice
Or exploring other options such as laptop computers that would work for him
Our Henderson store has offered *** options for resolution they requestedBest Buy feels that this has been addressed appropriately and will not take further action on this issue
Respectfully,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

Revdex.com, Thank you for bringing this to our attentionPlease know we are deeply sorry for the confusion, and for any frustration as we always strive for excellenceI checked the tracking number the customer provided, and it does look like the unit was delivered back to our receiving dockAs such, I
have provided a full refund of $back to the customer's PayPal accountThe customer should see the refund in 1-business daysPayPal can take up to days to refund for certain accounts, but that is rare, and would depend on the customer's account settingsThank you again for allowing us the opportunity to address the customer's concernsWe are happy to have helped secure a resolution Regards, Sarah L

Dear Revdex.com: Thank you for forwarding this on for Best Buy to reviewAs the purchase was made in December, we are long outside the 15-day return periodBest Buy prints the Return Policy details on the receipt and publishes it online at
http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ manufacturer warranty covers products for one year, and Best Buy offers additional coverage plans, which this customer declinedThe customer must continue to work with the manufacturer for resolution