Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused We have validated there was a miscommunication in the delivery process to the customerBecause of this, we have created a manual refund to the order that the
customer should be seeing on her account within the next 5-business days. Thank you again for forwarding this concern to our attentionBest Buy now considers this matter fully addressed Sincerely, Kelsey F

Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer One of our field managers called one of the phone numbers we have on file, and spoke with a gentleman who said the TV
had been repairedWe sent out one of our technicians to confirm, and also discounted the services so the customer paid close to the estimate she received before taxBest Buy considers the matter closed Regards, Kathryn S

I am rejecting this response because: Again the responder is misleading you. My earlier response was clear in that I was trying to prove to them that I placed my order on 4/25/16. Their present response again only proves that they received something from me

Dear Mr*** - We're sorry to hear that you are experiencing problems with your Samsung Chromebook. As you are outside of the return/exchange policy, and given the fact that you did not purchase a Geek Squad Protection Plan, we recommend that you take up your concerns with Samsung, who
manufactured the Chromebook you purchased. The Chromebook has a one year warranty for parts and labor and it is Samsung's responsibility to repair or replace your laptop. Regards, Amy C

Dear Revdex.com - We are unable to find any purchase or Apple Care under the customer's name and phone number. We will need additional information before we are able to review the customer's concernsRegards, Amy C

Initial Business Response /* (1000, 5, 2015/12/11) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your negative delivery experience for your electric rangeMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI was very disappointed to read that it took much effort in your part before anyone was able to find the problem with delivering the correct rangeIt absolutely is unacceptable that after all of the hassles, we still were unable to a more concise answer as to how something like this could happenPlease know that what you have described is no more acceptable to us than it was to you and I have documented a complaint on your behalf
Best Buy focuses on satisfying our customers every chance we getAs a customer service gesture, I have requested that a refund of $be refunded back to you in the form of a checkI understand that it will not change what happened but I hope that you can accept this refund as an invitation to a better experience with usYou can expect to receive this check within business days from the date on this response
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm very very upset that you say I'm a valued customer, but per your response you didn't read anything I had writtenI have spent thousands of dollars through Best Buy and never had an issueMy husband loses a day of work and for almost three days we have no stove with two small childrenThat is unacceptableThe refund I was looking for was in the amount of $(I was asking for the amount of the stove)If this cannot be done I would like the CEO to please contact me asap at ***I look forward to speaking with someone soon regarding this

Initial Business Response /* (1000, 7, 2015/06/24) */
Dear Revdex.com,
Best Buy was able to resolve this issue directly with the customer
nevertheless, please feel free to forward any additional questions or concerns and we will respond accordingly
Thanks!
Cassie E

Dear Revdex.com,Thank you for giving us the opportunity to address Ms***'s concernWe have been in contact with the customer and based on the information she provided us, we have found she was entitled to a refund in the amount of $The refund has been applied to the customers credit card and
she should receive the credit in 3-business days. Thank you,Gail D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Best Buy representative said she would cancel the gift card and refund the balance to my Discover credit card in the coming days.I accept this solution

Dear Revdex.com., Thank you for bringing this matter to our attentionsAfter conducting a thorough investigation into this matter, we have determined that we are unable to provide Mr*** with an additional phone, or with the funds he has requested Due to the period of time that has passed,
we are unable to substantiate that Mr*** was not given the correct information regarding the BOGO promotionAs this was a very popular promotion, we had many customers utilize this promotion in store (the location at which Mr*** made his purchase) without issue. We are sincerely sorry for any disappointment that this cases Mr***Please let us know if you have any questions. Best,Cassie E Exec Res Sr

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the restocking fee to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe contacted ***
*** directly and informed the $restocking fee for cell phones is posted on our website and in our stores at the checkoutsWhile we would be unable to accommodate their refund request, we have sent *** *** a $Best Buy gift card from our corporate office as a customer service gesture*** *** accepted the gift card as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

October 16,
To Whom It May Concern:
Best Buy apologizes for the experience described by Mr*** and if we were unable to fulfill his shopping needsHowever, it is our understanding that Mr*** has since cancelled the order in fullNevertheless, please forward
any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus
terrance.***@bestbuy.com

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding their request to price match Groupon to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsif
there was any miscommunication between you and the (XXX) store (#000) employee with whom you spoke. While there is no way for the corporate office to determine what may or may not have been said by the parties involved, we do appreciate being made aware of this particular experience. The price match policy states the following: Our Price Match Guarantee does not cover: Any financing offers, bundle offers, free items, pricing errors, maoffers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, Point of Sale Activation cards, video game discounts related to a membership program, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitorOur Best Buy Price Match Guarantee can be found at the following hyperlink from our website and is posted in stores for customers to view: http://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat29730...⇄ Best Buy deeply apologizes if there was any miscommunication between the employees with whom Ms*** spoke toWhile there is no way for the corporate office to determine what was specified between Ms*** and the parties involved regarding our price match policy and accepting of coupon advertisement prices or Groupon, we do appreciate being made aware of this particular experience and would be unable to accommodate the Groupon price request Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: It was the most ridiculous thing I have ever readBest Buy representative, I know this is not your fault, and youre just doing your job and using ridiculous legality conditions...but how can you in any sense of the term, think that those are an "OK" way to go about your business? How can what happened to me be an "OK" transaction? Also, I was never reached out to, by anyone on your team even though your letter forwarded by Revdex.com says otherwise. I know it wont affect your sales whatsoever, but you wont ever have to worry about me shopping at any Best Buy even if they have the last of a product in stockI'd rather buy from a company that cares about when they mess up such as AmazonTake a few notes on how they respond and treat their customers. Again, whoever is reading this, I know this is not your faultAnd Im sorry you work for such a poor excuse of a customer service company that you doFeel free to actually contact me, or notRather fed up and done with this whole situation. Thanks for reading, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, though I do not understand what they mean about the stipulations around it Are they saying I cannot return anything to best buy for days? If you can find out about this for me it would be helpful, as I still would like to remain a good customer with Best Buy like I have for many, many years If you can ask what they meant by this please respond back to me Thank you, *** ***

Dear Revdex.com,Thank you for bringing the customer's order concerns to our attention. Customer's *** 50" TV has been received and a complete refund processed on 2/22/17. Thank you, Dean ***Executive Resolution Specialist###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe replacement is supposed to be here on SaturdayIf for some reason its not receive I will update

Initial Business Response /* (1000, 7, 2016/02/09) */
Dear Revdex.com,
Please have her trathe phone at any Best Buy or through Bestbuy.com for the amount that they are currently offeringHave her provide the transaction information for the traand we will send her a gift card for the
difference so that she receives the $total in gift cards for the phone
Thank you,
Dan ***
Best Buy Executive Resolution Team

I am rejecting this response because:
They just came to my house about five minutes ago
with the same fridge and the same problemThe gap between the doors at the top is larger then the gap at the bottomThe delivery guys said that they get people all the time complaining about thisThis is a known problem and Best Buy keeps delivering themThe delivery guys said that they could replace it with the one they brought but they took me into their truck and showed me the replacement and the doors were the sameThis is my third day spent wasted at home away from work trying to get this situation fixed

Dear Revdex.com, I have spoken to the Customer and verified that she received her fundsI have also emailed her my contact information.The Customers concerns have been resolved.If there are any questions, problems or concerns, please feel free to contact usWarmest Regards, Best Buy