Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for brining this matter to our attentionFirst of all we are very sorry to hear of the setbacks endured by the customer when dealing with this Please know that we have refunded $back to customer's original form of payment to assist with the price difference
This should appear in the customer's account within the next few business daysThank you

Dear Revdex.com - Our records indicate that this customer has contacted Best Buy regarding this issue numerous times already and has been offered a $*** gift card. We will not be opening a further review of these concerns as this is already being handledRegards, Amy

Initial Business Response /* (1000, 5, 2016/01/12) */
Dear Revdex.com,
Thank you for bringing Mr***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
After reviewing the customer's account, the dryer has been picked up
Additionally, a refund was processed yesterday, 1/11/It may take 5-business days for the refund to reflect on the customer's accountBest Buy does not provide compensation for poor experiences, lost time or wages, gas money, etcHowever, I have requested a $** Best Buy gift card be sent to the address provided as a customer service gesturePlease allow 10-business days for it to arriveBest Buy considers the matter closed
Regards,
Kathryn S

Revdex.com, Thank you for bringing this to our attention. Please know that we have credited this customer My Best Buy point equivalent to the value of the gift card in question. Regards, Nick S

Dear Revdex.com: Thank you for sending this on for reviewI reflect the item is scheduled for delivery today, 10/4/between 12-PM. ORDER DETAILS: # *** | RETAIL: # *** | *** *** *** 09/30/You may e-mail the store at S-***[email protected] with further
questions. ORDER DETAILS: #33966576RETAIL: #***CREATE LOCATION: #278, 10/4/between Order Type:InHomeOrder Status:Scheduled

Dear Revdex.com,Thank you for sending this for reviewI actually have not been able to get ahold of the customer as of 4/I had called and left a voicemail with my direct line and case number***-***-***and did not hear backI have also sent an email on 4/with no response backI will copy below my
emailThe customer can call me directly at ###-###-####. From: ***, Karla Sent: Friday, April 21, 4:PM To: ***@gmail.com Subject: ***Best Buy Revdex.com*** Good afternoon ***, I wanted to reach out to you regarding your Revdex.com complaint we received regarding the TV you purchased at Best BuyUnfortunately I could not find your receipt in your purchase history so do not have enough information to further assist. Can you send me a picture of the receipt or send me the “customer service pin number” which is located at the bottom of the receipt? Thank you, Karla ***Executive Resolution Specialist Best Buy Enterprise Customer Care###-###-#### (direct)###-###-#### (fax)Karla.***@bestbuy.com Thank you,Karla ***

Dear Revdex.com,Thank you for bringing this to our attention to be addressed and rectifiedWe have verified that an error occurred within our systems causing the automated email to generate when the customer's credit card failed authorizationThis issues has been resolved and the customer's plan has been
updated to reflect the correct expiration date of 1/23/The customer has been informed of this and accepted our actions to address this.Thanks,

Dear Revdex.com, Thank you for bringing Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused We have validated there was a miscommunication in the delivery process to the customerBecause of this, we have created a manual refund to the order that the
customer should be seeing on her account within the next 5-business days. Thank you again for forwarding this concern to our attentionBest Buy now considers this matter fully addressed Sincerely, Kelsey F

Dear Revdex.com - The customer has already been in contact with a Best Buy associate who is handling the return and refund for this customer. We apologize that his return and refund were denied and offer our condolences to Mr*** and his family.Warm Regards, Amy C

To whom it may concern,The local Best Buy store has been trying to reach this customer in order to resolve this complaint and have left several voice messages for the customer with out any responseI have reached out to the customer as well and have been unable to leave a messageWe would be happy
to resolve this issue but the customer must respondThank you.Larry SExecutive Resolution Spec

Initial Business Response /* (1000, 16, 2015/09/21) */
Dear Revdex.com,
Thank you for bringing this matter to our attention to be addressedWe have verified that the store executed the deposit refund request properly with the carrierAs the Carrier requires the deposit, the carrier also mandates the
refundTheir refund process is typically between 4-weeks for the refund to be released to the customer and Best Buy cannot expedite or modify that refund
If the customer wishes to pursue this matter further, they will need to contact the carrier as Best Buy has done what the carrier has allowed
Thanks,
Final Business Response /* (4000, 26, 2015/11/10) */
Dear Revdex.com,
Best Buy has fulfilled the resolution from our sideThe customer will need to work with the carrier for any further support
Thanks,

I am rejecting this response because: The item that was sold to me was defective \damaged when opening the package

I am rejecting this response because: It was the most ridiculous thing I have ever readBest Buy representative, I know this is not your fault, and youre just doing your job and using ridiculous legality conditions...but how can you in any sense of the term, think that those are an "OK" way to go about your business? How can what happened to me be an "OK" transaction? Also, I was never reached out to, by anyone on your team even though your letter forwarded by Revdex.com says otherwise. I know it wont affect your sales whatsoever, but you wont ever have to worry about me shopping at any Best Buy even if they have the last of a product in stockI'd rather buy from a company that cares about when they mess up such as AmazonTake a few notes on how they respond and treat their customers. Again, whoever is reading this, I know this is not your faultAnd Im sorry you work for such a poor excuse of a customer service company that you doFeel free to actually contact me, or notRather fed up and done with this whole situation. Thanks for reading, *** ***

I am rejecting this response because: I was not offered any cost for recovering data, the business said they could not do anything for meI spoke with Nick in person, Best Buy basically said I am own my own in this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Best Buy representative said she would cancel the gift card and refund the balance to my Discover credit card in the coming days.I accept this solution

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our positionDue to the refrigerator purchase is outside our return or exchange period, we would not be able to accommodate the customer's replacement request.Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com,Thank you for bringing the customer's order concerns to our attention. Customer's *** 50" TV has been received and a complete refund processed on 2/22/17. Thank you, Dean ***Executive Resolution Specialist###-###-####

I am rejecting this response because:It is bait and switch when you have inaccurate information on your websiteI was told three different things by your employeesIf I am still able to return it after the two week return period, I will be glad to wait until there is a black one in stock or I would like my original request of a gift card for the misinformation and time/gas I've wasted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.ALTHOUGH AN APOLOGY WOULD HAVE BEEN APPRECIATED

I am rejecting this response because:
Customer called into Revdex.com and
indicated she has not received any communication from a General manger or anyone elseCustomer is seeking a resolution to her dissatisfaction with the businessShe is requesting a resolution at this time and feels she has patiently waited for the company including the general manager to contact and communicate with her. Enter by Revdex.com staff