Best Buy Stores, LP - US Headquarters

Dear Revdex.com,We thank you for bringing Mr***'s complaint to our attentionWe have verified the purchase and returns the customer referred toHowever, we are unsure of the $refund amount the customer is requestingCan you request the customer provide us with what this charge was for? On the
receipts towards the bottom is a customer service pinPlease have Mr*** provide this so we are able to look at the charge for a better understanding.Thank you,Best Buy

October 16,
To Whom It May Concern:
Best Buy apologizes for the experience described by Mr*** and if we were unable to fulfill his shopping needsHowever, it is our understanding that Mr*** has since cancelled the order in fullNevertheless, please forward
any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus
terrance.***@bestbuy.com

I am rejecting this response because:The page clearly says that the item would be available for pickup on a specific day from their locationBeyond this advertising, I see nothing in the linked policy that refers to the available by days as being estimates or anything else that excuses them from missing dates

Hello; I My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters. According to our records, Best Buy did not collect funds associated with your orderAn authorization charge was placed on your account, but this authorization has since been released
If you still see that your account is missing funds, we advise you to contact your bankBecause Best Buy does has not collected any funds, we are unable to provide a refund. We sincerely apologize for any difficulty that you have experienced, as we value your business.Thank you for making Best Buy aware of this concern.Sincerely,Cassie EExec Res Sr

Dear Revdex.com, Thank you for giving us the opportunity to address this concernMs*** received a full refund for her returned purchaseThe reason the amount she paid for the order and the amount refunded for the product was different was because she incurred shipping fees and a return charge
for a cell phoneFees Ms*** received are non refundable fees which includes: $shipping fee on the original order. $ return shipping fee $ restocking fee(See Best Buys return policy for cell phones listed below).Cell Phones with a Carrier Contract and Unlocked PhonesYou can return or exchange cell phones with a carrier contract and unlocked phones within daysLike the carrier stores, we have a charge ($35) for return or exchange of these productsThis return period and charge also applies if you are a My Best Buy Elite or Elite Plus member.Best Buy feels we have fully addressed this concern.Thank you,Gail D

Dear Revdex.com: Thank you for sending this to us for reviewBest Buy offers a 15-day return periodBest Buy also sells protection plans; however, I do not reflect this customer purchased any coverageConsequently, Best Buy is not able or obligated to accept a return, do an exchange, or refund any
moniesThe customer may contact Seagate directly to inquire about the warranty coverage: http://origin-www.seagate.com/support/warranty-and-replacements/limited-consumer...⇄ will need the model number, which is STDR1000100, and they will need the product serial number, which I do not have, but is printed on the equipmentThere is no further assistance Best Buy can offer in this mater and I hereby close this caseThank you!

Dear Revdex.com, Thank you for your continued partnership in bringing this matter to our attention. We do truly apologize for the experience and the inconveniences this has brought. Again, Once the Geek Squad Protection cancels and is not renewed we are unable to re-issue a plan under our terms and conditionsBest Regards,

Revdex.com, Thank you for bringing this to our attentionOur store contacted the customer who informed us that they were able to get the phone through AT&T a few days ago; however, they were still looking for compensation for the experience We are unable to say exactly what happened with
the phone, because on our end we show the phone came in on 9/The customer would have been emailed stating that the phone was available, and letting them know they have days to pick up the orderAs the order was not picked up, our system auto-canceled the order on 10/1, as we would for any order that was not picked up in the allotted timeframeThe phone would then be available to fill the next order in line per our process That being said, our store certainly wants to take care of the customer as a gesture of good faith, and has offered a discount on accessories, and to refund their deposit as well Thank you for allowing us to address these concerns; we appreciate the opportunity Regards, Sarah L

Dear Revdex.com, I spoke to Mr*** on 5/25/He received the gift card but his experience was definitely not in line with the superior customer service we want to provide to our customersI offered to send him an additional $** Best Buy gift card as a gestureHe also has my contact information
should he ever need assistance in the future. Thank you, Dan ***Best Buy

Initial Business Response /* (1000, 7, 2015/06/24) */
Dear Revdex.com,
Best Buy was able to resolve this issue directly with the customer
nevertheless, please feel free to forward any additional questions or concerns and we will respond accordingly
Thanks!
Cassie E

Dear *** - The sale you are referencing was in fact a Flash Sale. Best Buy runs Flash Sales on specific skus that are on sale for a specific window of time. The amount of time can vary and is listed on BestBuy.com when the specific item is active on a Flash Sale. The computer
you reference was only at the lower price on January 10, 2018. We do not offer rain checks on these items, nor do we offer the sale price once the sale is over. This specific Flash Sale was only online and was not offered in stores. We're sorry to disappoint you, however, we are not offering the HP laptop, sku 5868705, for the January 10th sale price at this timeRegards, Amy C

I am rejecting this response because:
I require a inches wide stackable washer and dryer, with 220/volts plug (3-prong round wall plug)BUT got tangled in a horrible saga with Best Buy (BB) On 11/6/16, Tanara, the agent BB assigned to help “prompt” delivery, did not find what I needInstead tried to sell me a 110/volts unit that I cannot use as it would only run with an extension cord from washer/dryer to opposite regular wall plugPlease refer to: http://www.bestbuy.com/site/whirlpool-1-5-cu-ft-5-cycle-gas-washer-and-dryer-com...⇄ On 11/14/16, I called TanaraAgain she offered the *** that is not what I needTanara tried to convince me that BB had been ready to ship - BUT she still did not offer what I require and paid for more than two months ago I contacted Sears and now have the necessary unitI paid $more than what BB did not deliverTamara declined to cover part or all of the differenceBB failed by offering a product they did not deliverI have various charges and credits with BBLast credit is short $ Best Buy should not be in the appliance business, in my opinionValidated by BB store employees

Dear Revdex.com,Best BUy is only able to price match the exact model number of a productThe model number is not retailer specificAdditionally, Best Buy is only able to price match specific retailersFor information regarding our price match polices, we encourage Mr*** to visit
http://www.bestbuy.com/site/clp/price-match-guarantee/pcmcat290300050002.c?id=pc...⇄ you, and please let us know if you have any questions.Best,Cassie E Exec Res Sr

Dear Revdex.com: Thank you for sending this to our attentionI reviewed the order and the customer was refunded for the $on 6/26/That refund can take up to 3-business days to postThank you!

Dear Revdex.com,Best Buy has offered resolution to the complaint that the customer sent to your office on 7/31/2017. Our local store was able to provide the customer with a gesture towards the replacement of the computer which the customer acceptedIf you have any other questions, please
forward them to me.Sincerely,John S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe replacement is supposed to be here on SaturdayIf for some reason its not receive I will update

Dear Revdex.com, Thank you for contacting us regarding this matter. After reviewing the information regarding this transaction, we contacted the customer. We proposed a one-time exception to resolve the concern and provide the customer with the desired resolution. The exception was
accepted. Best Buy considers the matter closedThank you, David M

Dear Revdex.com (Revdex.com): Thank you for bringing *** *** concern regarding their request to return the Surface and accessories to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectations when unable to return the items on 01/15/After receiving Mr*** Revdex.com complaint, we contacted our Orlando store (#***)The Orlando store’s General Manager (GM) Christian *** has contacted Mr*** directly leaving voice mails and offered to allow the return of the items contingent on the items meeting the guidelines of our return policy Our return policy can be found at the following hyperlink from our website: http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ We only offer this for clarificationGM Christian *** stated they have not heard back from Mr***; however, the offer to allow the return is still open Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:I contacted Best Buy first, and their resolution wasn't satisfactoryIf they're changing their proposed resolution, then I'm all earsThey should know where to reach me by checking their support history for the orderOtherwise, I'm not going to give up one of my few avenues of resolution (this complaint) when they haven't given me any reason to do so

Dear Revdex.com - We are unable to find any purchase or Apple Care under the customer's name and phone number. We will need additional information before we are able to review the customer's concernsRegards, Amy C