Best Buy Stores, LP - US Headquarters

I am rejecting this response because: Best Buy does not have anything saying physical damage is not covered. Nowhere on the site or even on their terms and conditions that is specifically for tablets and laptops does it say physical damage is excluded. The representative(s)-- because I asked two, before and after purchase told me everything was covered under the %parts and %labor for television and home theater. Plus on their terms and conditions, nowhere does it mention televisions or the exclusion of physical damage. It should not be my burden as a consumer to dispute what is clearly spelled out which is covered at percent for parts and labor. At this point I want my money returned so I can purchase at another store

Dear Revdex.com,Best Buy has offered resolution to the complaint that the customer sent to your office on 7/31/2017. Our local store was able to provide the customer with a gesture towards the replacement of the computer which the customer acceptedIf you have any other questions, please
forward them to me.Sincerely,John S

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our positionDue to the refrigerator purchase is outside our return or exchange period, we would not be able to accommodate the customer's replacement request.Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in that it has finally been resolved The level of unprofessional behavior displayed by their employees is still ridiculous The fact that they can drag an "investigation" out long enough to still reap benefits in the form of interest on the cancelled purchase in my eyes is very unethical (the product very clearly never left the warehouse, yet it took about three weeks for them to "investigate") However, there's not much that can be done about that, I suppose At least my business with them is concluded and I won't have to deal with these people again

Dear Revdex.com - Our records indicate that this customer has contacted Best Buy regarding this issue numerous times already and has been offered a $*** gift card. We will not be opening a further review of these concerns as this is already being handledRegards, Amy

Dear Revdex.com, Thank you for bringing this matter to our attentionWe have engaged our field agents who have been in contact with, and visited, the customer and are working towards a resolutionWe would advise that the customer continue to work with the field agents moving
forward. Thanks,

Dear Revdex.com,Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response, as the customer did not return the unit within the return and exchange periodWe maintain our position that the customer should continue to work with *** to resolve the issues with the refrigerator, per their manufacturer’s warranty.We consider this matter closed and will take no further action.Thank you,

Dear Revdex.com,Best BUy is only able to price match the exact model number of a productThe model number is not retailer specificAdditionally, Best Buy is only able to price match specific retailersFor information regarding our price match polices, we encourage Mr*** to visit
http://www.bestbuy.com/site/clp/price-match-guarantee/pcmcat290300050002.c?id=pc...⇄ you, and please let us know if you have any questions.Best,Cassie E Exec Res Sr

I am rejecting this response because: I was not offered any cost for recovering data, the business said they could not do anything for meI spoke with Nick in person, Best Buy basically said I am own my own in this situation

Dear Revdex.com: I reviewed his service order (***) and see that it was been rescheduled for 8/12// 4:PM - 8:PM

Dear Revdex.com, We have created the refund check based on the information the customer provided and have also followed up with them directly. Best Buy now considers this matter fully addressed. Sincerely,Kelsey F

Revdex.com, Thank you for bringing this to our attention. Please know that we have credited this customer My Best Buy point equivalent to the value of the gift card in question. Regards, Nick S

Dear Revdex.com: Thank you for sending this to our attentionI reviewed the order and the customer was refunded for the $on 6/26/That refund can take up to 3-business days to postThank you!

Dear Revdex.com (Revdex.com): Thank you for bringing *** *** concern regarding their request to return the Surface and accessories to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectations when unable to return the items on 01/15/After receiving Mr*** Revdex.com complaint, we contacted our Orlando store (#***)The Orlando store’s General Manager (GM) Christian *** has contacted Mr*** directly leaving voice mails and offered to allow the return of the items contingent on the items meeting the guidelines of our return policy Our return policy can be found at the following hyperlink from our website: http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ We only offer this for clarificationGM Christian *** stated they have not heard back from Mr***; however, the offer to allow the return is still open Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Mrand Mrs***, Thank you for bringing this matter to our attention to be addressed, we apologize for any inconvenience this may have caused youWe have worked with the 3rd party repair leadership and the Pacific Sales Team in order to approve and start the process of exchanging
your washing machine for you due to the delay in the part ordered needed to repair your original washing machineWe have been made aware that an amicable solution has been agreed to and a delivery is tentatively set for tomorrow, 6/10/16. Thank you again for your time and the opportunity to rectify this matter for you. Thanks,

Dear Revdex.com, Thank you for contacting us regarding this matter. After reviewing the information regarding this transaction, we contacted the customer. We proposed a one-time exception to resolve the concern and provide the customer with the desired resolution. The exception was
accepted. Best Buy considers the matter closedThank you, David M

Dear Revdex.com, I have connected with Ms***She informed me that she received a credit for the $but it took some time to resolveWe had experienced intermittent issues with debit card purchases that day and we are truly sorry for the inconvenienceWe also provided her with a customer service gesture for her experience. Thank you

I am rejecting this response because: The item that was sold to me was defective \damaged when opening the package

Initial Business Response /* (1000, 6, 2016/03/17) */
Dear Revdex.com,
Thank you for bringing *** and *** ***'s insurance damage claim concerns to our attentionI appreciate the customers concern and have reached out to the Sedgwick Claims Management Services to provide an update
Sedgwick has contacted the customer and informed them, the insurance company would need to work directly with *** who is the actual owners of the houseSedgwick then contacted Jennifer with *** to discuss resolution, and they wanted to send their contractor, who is going to do the repair, out to inspect the damage one last timeCurrently Sedgwick is waiting for Jennifer to respond back before they can resolveSedgwick has also emailed *** *** on 3/15/16, and let her know the status with *** and are moving this to a resolutionCustomer replied she was happy this is moving forward
Sincerely,
Dean ***
Executive Resolution Specialist
(612) ***
Initial Consumer Rebuttal /* (2000, 8, 2016/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for looking into this issueBoth Jennifer at *** and myself had been trying to get in touch with Ashley for the past month to no availSo I appreciate that we are finally moving forward on the claimAlso, I would just like to commend both Chris *** with GeekSquad and the technician from GeekSquad that have been working on this issue with usBoth of those gentlemen have been readily accessible and proficient in assisting us

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear about the setbacks endured by the customer when dealing with thisUpon reviewing, we have verified that in fact the product never left our warehouse and was ultimately deemed lostDue to this,
we processed a full refund and offered to send the customer a $** Best Buy gift card that is being sent out to him as a customer service gestureUnfortunately, the item is no longer available for purchase and we are not able to substitute for another productAgain, thank you for bringing this to our attention and for the feedbackSincerely, Best Buy