Best Buy Stores, LP - US Headquarters

I am rejecting this response because: Best buy should come check the tv before I have to go through the process of taking it off the wall And finding a box to carry it back in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.ALTHOUGH AN APOLOGY WOULD HAVE BEEN APPRECIATED

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. After extensive research into the customer’s request, we were able to locate the price indicated on
his request, and have processed a refundWe have actively reached out to the customer to provide this resolution. Best Regard Bethany H

Revdex.com, Thank you for bringing this to our attentionPlease know that neither price match the customer requested qualified under our Price Match GuaranteeThe first request was for a competitorbest Buy will only match the approved competitors at the time of sale; however, we will match our
own prices within days of the sale The second request was for our price; however, the price was for a bundle promotion, and we do not match bundlesWhen a bundle is broken, all items return to their original price We are deeply sorry for the experience and the confusionI have made a onetime exception, and matched the bundle for the customerThe customer has been issues a $refund ($plus $in tax) to the card used at the time of paymentI personally processed thisThe customer should see the refund within the next 1-weeks, or 1-billing cycles, depending on their card I have copied the link to our Guarantee for future reference: http://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat29730...⇄ Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing Mr*** **’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the customer’s order, our system shows the gift cards were successfully activatedSince we do not have access
to view eBay’s gift card details, we contacted eBay on the customer’s behalfeBay noted the cards did have an initial balance, and were used until the balance was $They do not have any indication the cards were faulty or stolenBest Buy is unable to provide a refund, and recommends the customer contact eBay for assistanceWe have been in contact with the customer, and communicated this information to him Best Buy considers the matter closed Regards, Kathryn S

07/14/2017To whom it may concern,Best Buy feels we have fully addressed the customer concern and this matter is resolved The warranty provider Warrantech has been in contact with Best Buy and the customer and service has been scheduled to repair the device in question Please feel to
contact me directly should any further issues arise

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office. https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300...⇄ https://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat2973...⇄ I have emailed the CX and called as well, (voice mali was full)Also as a Customer Service Gesture, we have also issued the Customer a Gift Card. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

Initial Business Response /* (1000, 7, 2016/03/01) */
Dear Revdex.com,
THE 40" *** TV was exchanged on 2/10/for a new modelThe 48" *** TV was exchanged for a 50" model on 2/18/
This matter should be resolved
Sincerely,
Dan ***
Best Buy Executive Resolution Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The trouble of what I had to go through was not for my experience in the past Will go to a different BB store in future due to quality of care at the Citrus Heights location. *** ***

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence of this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain a
repair/replacement for the customers TV. The Terms and Conditions of the Geek Squad Protection Plan that applies to TV’s states: Cosmetic damage or damage caused by accident is not covered for a repair or replacement. The agent was correct in his assessment of the TV when he performed the in home visitIn these types of situations we can refund the remaining amount of the plan back to the customer. Again we apologize we are unable to assist in this situationBest Regards,

Initial Business Response /* (1000, 5, 2015/07/27) */
Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about your Best Buy credit cardMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters
I am
sorry to hear about any confusion regarding the reward benefits of the Best Buy credit card and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Best Buy offers 10% back in the form of My Best Buy pointsThis is made clear in the terms and conditions of the card, which are provided prior to your applicationUnfortunately, Best Buy is not able to provide you with 10% of your purchase price back to your Best Buy credit cardI'm extremely sorry if this was not made clear verbally prior to your applicationYou can review the terms of yruo Best Buy Credit card by visiting the following link:
https://www.accountonline.com/cards/acq/empty.do?download=pdf&value=DbgtmU2Fh3i6...⇄ /> I have taken the liberty of communicating your experience to leadership local to you to make certain that your experience is not repeated in the future
Again, I apologize for your experience, as we value your business
Kindest regards,
Cassie E
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to buy a tv and got a worthless credit card that was represented as a 10% discountThe only confusion is which of the sales people or card company will benefited from my trustI am confident they and Best Buy will soon perist is much safer to shop on line!

Dear Mr*** - On behalf of Best Buy, please accept our apology for the challenges you faced when trying to cancel your BestBuy.com order. We have reached out to the Eau Claire store and requested that they waive the restocking fee if you return the drone to their store. We were
informed that our registers may not allow an override to the restocking fee, so if this is the case, we will happily refund the fee to you. Before we are able to offer a refund of any sort, we will need to have the drone returned. If you choose to send the drone back, we can offer you a refund of the restocking fee that will be charged by our returns center. Again, we're sorry you were unable to cancel your order after placing it. If you have further questions, please let us know. Regards, Amy C

Revdex.com, Thank you for bringing this to our attentionWe are terribly disheartened to hear about the experience our customer we hadPlease know that I have issued a $refund back to the customer's PayPal account for the cost of deliver and installation, as well as for the experienceThe refund
should appear in the standard return time in association with the customer's accountThank you again for allowing us the opportunity to address out customer's concerns as we always strive for excellence Regards, Sarah L

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. Our records indicate the customer purchased the television in November of and was told by the store that the product is not exchangeable due
to physical damageOur last documented contact with them was in March of 2016, when we advised the customer the product isn't eligible for an exchange At this time, our answer remains the sameWe will not be providing a refund or exchange on this product and consider this matter fully addressed Sincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Initial Business Response /* (1000, 5, 2015/11/27) */
Dear Revdex.com (Revdex.com):
Thank you for bringing *** ***'s concern regarding the online order (BBY01-758899005296) refund request to our attention
Best Buy deeply apologizes for any frustration *** ***
experienced in receiving the refund for the online order and I'm disappointed we did not meet their expectationsWe have credited their online order today in the amount of $1,
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

I am rejecting this response because: Best Buy in Mankato, MN would not even look at their video of the back and delivery doors to see if anyone was carrying a TV into the back room during the days/nights of May through May 14thI don't understand why they will not even entertain the thought that I did not switch the Walmart TV with the Best Buy TVThey have automatically assumed that I switched the TV because they do not know me but they are absolutely positive that their employees wouldn't steal from themI guess if I can prove that I haven't bought another TV for the past years, they should be able to prove to me that none of their employees have stolen from themI did not cause the scratch and breakage of that TV and I do not want it replaced any longer, I want my money back

Initial Business Response /* (1000, 5, 2016/01/26) */
Sent the following email to the customer:
Dear *** ***,
Thank you for contacting the Revdex.com about your repair service concernsI'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to
me for review
I am sorry to hear of the delays with your *** laptop service repairI have checked the repair service order # *** notes and found:
"Unit was 2-day aired to Geek Squad City (GSC) and received there 12/23/and required parts(upper and lower case, motherboard, and DCJK) for repair were orderedOn 01/21/Geek Squad Center updated the notes saying, "the unit should be arriving to the clients address within 3-business days barring any unforeseen circumstances."
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
(612) ***
***@bestbuy

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. We have been in contact with the customer and are actively working with him on a
resolution Respectfully, Bethany H

Dear Revdex.com, I have spoken with Ms***-***As a one-time exception we are going to have the return block lifted and then I will contact the store to coordinate the returnWe are making this exception because of the circumstances outlined in her complaint. Thank
you, Dan S.Best Buy

Dear Revdex.com,Thank you for giving us the opportunity to address Mr***’s concernsOn April 20th Mr*** purchased a mobile shield install for $7.99, he gave the employee a phone that was not powered on and they proceeded with the installWhen the install was completed, Mr*** turned on the
phone and stated that his phone was broken, and someone had dropped itThe customer was assured no one had dropped his phoneThe Geek Squad manager offered to do a hardware test on the phone for free, and the customer declinedThe customer inquired on two different purchases (Sony Camcorder and Motorola phone) if he would able to return it and mentioned the warning he had receivedThe customer was informed that he would not be able to process any returns for monthsThe customer had been previously warned that all future purchases would be declined by the system based on his return/exchange history (Customer received the warning on March 18th 2017)Best Buy is declining his request for a refund based on the fact that he was fully aware that he would not be able to return the Motorola phone at the time of purchaseThank you,Gail D