Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Dear Revdex.com,The Customers concerns have been resolved.To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have contacted the Customer through voicemail and email, to report that the contract in
question is cancelled and that the requested refund of $has been processed to go back onto the credit card in 7-daysI have also left my contact information. If there are any questions, problems or concerns, please feel free to contact us. Warmest Regards, Best Buy Warmest Regards, Best Buy

I am rejecting this response because:
They just came to my house about five minutes ago
with the same fridge and the same problemThe gap between the doors at the top is larger then the gap at the bottomThe delivery guys said that they get people all the time complaining about thisThis is a known problem and Best Buy keeps delivering themThe delivery guys said that they could replace it with the one they brought but they took me into their truck and showed me the replacement and the doors were the sameThis is my third day spent wasted at home away from work trying to get this situation fixed

Dear Mr***, Thank you for your consumer complaint to the Revdex.com with your concerns about your experience with the service received from our Redding store’s Geek SquadMy name is Steven with the Executive Resolution Team at Best Buy Corporate HeadquartersYour Revdex.com complaint has been
forwarded to my attention to address your concerns Best Buy deeply apologizes for any frustration this situation may have caused and bringing this situation to our attention is very much appreciatedWe would like to connect with you regarding your concerns in resolving your situationWhen calling the phone number in the complaint, the message stated voice mail not available Please reply to this email or the Revdex.com complaint with the Service Order (SO) repair tag #, phone number or name the service would have been listed and what type of repair coverage the laptop is covered underi.emanufacturer’s warranty or a Geek Squad Protection (GSP) plan through our company Thank you again for your complaintWe look forward to hearing from you soon Sincerely, Steven *** SrExecutive Resolution Specialist Best Buy Corporate Campus ###-###-#### (direct) ###-###-#### (fax) Steven.***@bestbuy.com

Dear Revdex.com, I have spoken to the Customer and verified that she received her fundsI have also emailed her my contact information.The Customers concerns have been resolved.If there are any questions, problems or concerns, please feel free to contact usWarmest Regards, Best Buy

Initial Business Response /* (1000, 5, 2015/09/08) */
Dear Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about you recent repairMy name is Cassie and I work with with the Executive Resolution Team at Best Buy Corporate Headquarters
I
am sorry to hear that your computer is still experiencing trouble, and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
We guarantee computer services provided to you at the Geek Squad Precincts, Geek Squad Stores, in your home, in your business, online or over the phone for daysHowever, for repairs necessitated by a virus or spyware, our service guarantee is only valid if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or before you again connect to the internet
All that you would need to do would be to bring your computer back to the precinct and they will get to work to make certain your computer is at 100%
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Cassie E

I am rejecting this response because: Best buy should come check the tv before I have to go through the process of taking it off the wall And finding a box to carry it back in

Dear Revdex.com, The customer did return the Geek Squad protection Plan at Best Buy *** the same day it was purchased and the purchase price refunded back to the customers Visa Card ending in ***. I have included a copy of that receipt below. The TV is not cover by a yrGSP
Plan and is out of the manufacturer’s warranty. Best Buy declines this request Best Buy considers this matter resolvedThank you WELCOME TO BEST BUY #*** *** *** ** ** POTTSTOWN, PA 19464 ###-###-#### Keep your receipt! *** 12/07/16:24 RETURN ORIGINAL TRAN *** 12/07/159961321 2YR 400-449 59.99- 2YR 400-LCD GSP GSP# 5473406375 ---------------------------- Sales Tax 3.60- ---------- SUBTOTAL 59.99- Sales Tax 3.60- ========== TOTAL 63.59- *** Keyed USD$ 63.59REFUND VISA MANUAL *** Terms & Conditions for the service plan(s) you've purchased are available at www.bestbuy.com/servicestermsconditions *** 14-day return period on Phones and Carrier Connectable Devices for all customers. 15-day return period on almost everything else. Purchases made between Nov1, and Dec31, qualify for our Holiday Return and Exchange promise and most purchases may be returned through Jan15, 2016. A valid receipt is required for all returnsExcept where prohibited, we may request an IDID info may be stored in a secure, encrypted database used for tracking returns and exchanges. Returned items missing packaging or accessories are subject to a missing item deduction. For return promise details and a complete list of exceptions, ask for a policy flyer or go to www.BestBuy.com/Returns. To learn about our privacy practices please visit www.BestBuy.com/privacy. YOUR CUSTOMER SERVICE PIN IS: *** *** *** *** *** END RECEIPT ***

I am rejecting this response because:
I ask was not to cancel the order but to fulfil the orderBusiness decided to cancel the order instead of honoring it

Dear Revdex.com,I have connected with the customer and will begin an investigation regarding this matterCan we please have our client provide Asurion's claim number?Kind regards,Ash E

Attachment attached again

December 9, To Whom It May Concern: Best Buy feels that we have fully addressed *** M ***’s concerns that were forwarded to your office as a $credit was applied to the order in question which has been applied to Mr***’s original form of payment.
The credit should appear on his account in the next two to three business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been provided to our Executive Resolution Team for proper review. We would like to apologize for any inconvenience experienced in the process of this orderUpon reviewing
the orders listed, the shipping address is listed in our logistics as a Freight Fowarder which Best Buy does not ship toFull instructions for order placing to a United States address may be found at: http://www.bestbuy.com/site/help-topics/international-orders/pcmcat204400050019....⇄ would recommend our customer replacing the order with a new valid shipping address or using our store pickup feature if availalble. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

I am rejecting this response because: the address in the complaint is not my current addressThe $gift card I did not receive are egift cards not physical card, so I thought the compensation card will be egift card and will be emailed to meCan you email me a $** egift card instead of a physical gift card? If not, please mail the physical card to: *** *** *** Sunnyvale, CA 94087. Please let me know what format of the gift card will be sent to meOnce the gift card is received, I will close the caseThanks!

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper reviewI have attempted to contact the customer via phone and email with no response. At this time, I
am unable to assist the customer unless he contacts me backThe customer has my phone number and email address Respectfully, Bethany H

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position. The phone was locked once received through the Geek Squad Express Replacement processIf we receive a locked phone, we charge the customer for the phone because it is rendered inoperableWe cannot send the phone back to the customer at this point. Thank you

Revdex.com:Thank you for your assistance in this matterAs of today, the situation as been resolved and I am satisfied
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Revdex.com, The customer can access the actual verbiage with the link provided in their rebuttalThe very last section, "Why we need your ID?" states: Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchaseReimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursedWe accept U.S., Canadian, and Mexican Driver's Licenses; U.SState ID; Canadian Province ID; Matricula Consular; U.SMilitary ID; Passport; U.SLaser Visa; and U.SPermanent Resident CardOur third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returnsIf we caution you or deny your return, you may request a copy of your Return Activity Report by calling ###-###-####Kind regards,Ash E Ash E

Dear Revdex.com Best Buy feels that we have fully addressed our customer concerns in the complaint that was sent to you on 7/24/We ordered the customer new iPads and cancelled their old order and offered a gesture to the customer.Nevertheless, please forward any additional concerns to our office
and we will respond accordingly Sincerely,John

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have attached the original document that is order details that I have highlighted the important detail that states that the computer has an 32G SSD in it.The computer that was delivered does not have an SSD drive in it but has eMCC memory for the drive. Thank you,*** ***

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com complaint If *** *** is a victim of identity theft and disputes the charges to their debit/credit card account for the online purchases were not made by them, they would need to continue working with their bank disputing the purchases to their account and follow the dispute process their bank has in place for these types of situations As we outlined in our previous response, our finance and sales audit teams will work with their bank once the dispute is received Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus