Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for bringing this to our attentionWe are terribly disheartened to hear about the experience our customer we hadPlease know that I have issued a $refund back to the customer's PayPal account for the cost of deliver and installation, as well as for the experienceThe refund
should appear in the standard return time in association with the customer's accountThank you again for allowing us the opportunity to address out customer's concerns as we always strive for excellence Regards, Sarah L

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence of this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain a
repair/replacement for the customers TV. The Terms and Conditions of the Geek Squad Protection Plan that applies to TV’s states: Cosmetic damage or damage caused by accident is not covered for a repair or replacement. The agent was correct in his assessment of the TV when he performed the in home visitIn these types of situations we can refund the remaining amount of the plan back to the customer. Again we apologize we are unable to assist in this situationBest Regards,

Hello Revdex.com, We have contacted Ms*** and working to pick up the TV for a refund and the refund would be provided once the unit is received back at the store and/or warehouse The pickup date was for 5/27/17; however, when reaching out to Ms***, we have been unable to leave a voice
mail as the mail box is full (###-###-####) Respectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 12/04/Best Buy has addressed the customer concerns and offered the customer a gesture for her experience.Nevertheless, please forward any additional concerns to our office and we will
respond accordingly SincerelyBest Buy

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have emailed and spoken to the Customer and we have agreed to speak this week to resolve this matterWarmest Regards, Best Buy

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. After extensive research into the customer’s request, we were able to locate the price indicated on
his request, and have processed a refundWe have actively reached out to the customer to provide this resolution. Best Regard Bethany H

Initial Business Response /* (1000, 5, 2015/07/27) */
Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about your Best Buy credit cardMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters
I am
sorry to hear about any confusion regarding the reward benefits of the Best Buy credit card and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Best Buy offers 10% back in the form of My Best Buy pointsThis is made clear in the terms and conditions of the card, which are provided prior to your applicationUnfortunately, Best Buy is not able to provide you with 10% of your purchase price back to your Best Buy credit cardI'm extremely sorry if this was not made clear verbally prior to your applicationYou can review the terms of yruo Best Buy Credit card by visiting the following link:
https://www.accountonline.com/cards/acq/empty.do?download=pdf&value=DbgtmU2Fh3i6...⇄ /> I have taken the liberty of communicating your experience to leadership local to you to make certain that your experience is not repeated in the future
Again, I apologize for your experience, as we value your business
Kindest regards,
Cassie E
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to buy a tv and got a worthless credit card that was represented as a 10% discountThe only confusion is which of the sales people or card company will benefited from my trustI am confident they and Best Buy will soon perist is much safer to shop on line!

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We are working with the customer outside of the Revdex.com for resolution. Sincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. We have been in contact with the customer and are actively working with him on a
resolution Respectfully, Bethany H

Dear Revdex.com Item Lost in shipment A refund of $952.94 was made to the original forms of payment was issued on 12/12/Trans action # *** *** *** *** Best Buy considers this matter resolved.Thank you Larry S

I am rejecting this
response because: You see, I don't really care what your corporate structure looks like, I don't care who handles what concernAll I care about is that my concerns actually get addressed rather then a promise to get addressedSo I am going to keep rejecting your messages every time I get a promise and no actionIf you truly wanted to resolve this issue, you would coordinate with the correct people and get this resolved rather than passing me off to some other team and saying its their responsibility, and that your hands are cleanBest Buy has failed on every single level so far, and is continuing to do so now. Installs Incon the other handCalled me, listened to what I had to say, wrote a summary, and submitted a plan to me to correct their side of the issueThat is what customer service looks like from a "Corporate office" perspective

Dear Revdex.com, We have requested that a $*** Best Buy gift card be mailed to the address listed on this complaintThis should arrive by mail in roughly 2-weeks from the date of this responseThe reference number is ***. Thank you, Dan S.Best Buy

I am rejecting this response because:I understand I would have to keep the product if I had selected it but we didn't, they said this is the one we would like and no where on the packaging or from their explanation that the sales people told usThat people selling a product know nothing about it and now we are stuck with it and pay for another installation fee! As for the store the General Manger is yelling at me and me back at him, he threatens to call the police on me but he says "I am just being stern"I had an appointment we took our time out to have this done the only thing they did for us was to have it done at their convenienceAlso they are saying our time means absolutely nothing to them.Responding to taking it to another store: I was told they don't need my business from the store GM who is the representative of best buyThis was reported as unsatisfactory within the hour period so we can return anything within that periodBest Buy couldn't take us until that date Thank you,*** ***

Dear Mr***, Thank you for forwarding your concerns to us through the Revdex.comWe apologize for any inconvenience this may have caused I noticed that a lot of the canceled orders were for phonesPlease note that you cannot pay for a phone on our website with store
value cards or prepaid cardsIf this is the only method of payment used for the order, it will be canceled by our systemThis order can be placed using a credit or debit card, but it cannot paid solely in gift cards onlineYou can certainly place these orders in store though. Please let us know if you have any other questions or concerns Sincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com, Thank you for bringing Mr*** **’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the customer’s order, our system shows the gift cards were successfully activatedSince we do not have access
to view eBay’s gift card details, we contacted eBay on the customer’s behalfeBay noted the cards did have an initial balance, and were used until the balance was $They do not have any indication the cards were faulty or stolenBest Buy is unable to provide a refund, and recommends the customer contact eBay for assistanceWe have been in contact with the customer, and communicated this information to him Best Buy considers the matter closed Regards, Kathryn S

December 16, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as it is my understanding that the transaction in question has since been returned and a refund was issued. Nevertheless,
please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

December 9, To Whom It May Concern: The purchase in question was not within the guidelines of our Price Match Guarantee and that is why the customer was denied their request by our retail store leadership. However, in an effort to resolve Mr***s concerns and
offer exceptional customer service I have processed a credit to the order in question of $100.00. I trust this will resolve Mr***’s concerns in full Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:
It makes no attempt to resolve the issue or help me explain the problem better

Best Buy is not legally or otherwise obligated to replace an item this far past the purchase dateWithout purchasing additional coverage and when beyond the Return/Exchange period, the manufacturer's is the only warranty applicableBest Buy is within all terms and conditions of the saleI will send the customer a note separately to the e-mail address of record with some helpful advice; however, Best Buy firmly closes the Revdex.com matter here

Dear Revdex.com,Best Buy feels that we have fully addressed Mr***’s concerns that were forwarded to your office in our previous response and we maintain our positionBest Buy provides a day return and exchange period, for our Elite Members, on most of our productsMr*** is correct when he said he had until Feb 14th to return the productIn an effort to remain fair and equal to all of our customers, we are unable to make an exception to this policyMr***'s request is past the return/exchange time frame. Thank youGail D