Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
Best Buy did not read and fully understand the issue Amy states that I took my computer to Apple rather than taking back to Geek Squad for repair That is false I simply talked to Apple technicians via internet chat about the issue only because it was the Apple features that were not working, which was also a suggestion from my local Best Buy's Geek Squad agent After Apple concluded it was a repair issue done by Geek Squad, I did indeed take my computer back to my local Geek Squad for repair The Geek Squad agent looked at a few things on the computer, told me to do an operating system re-install, and sent me home.Additionally, at this point the fact that the service plan expired is irrelevant Within the days after "repair", I did go back to Geek Squad, as I mentioned above, and they sent me back home with it After being guaranteed times now that I would be contacted in 2-business days (I called and talked to 1-800-GeekSuad before I submitted the complaint), I have yet to be contacted by corporate Extremely disappointed

Dear Revdex.com: Thank you for sending this on for review*** *** is the purchaser and Revdex.com case submitter*** *** is the recipient of the refrigerator, taking deliveryI make this distinction, as both *** and *** have interacted with Best Buy and this can be confusing when making claims or references to interactions with the "customer" Per the customer's testimony, Best Buy ordered her a a brand new in box *** French Door (SKU 1609849)I confirmed this officially with King's Plaza store leadership and obtained the order number (***), also learning that this was a free upgrade to a more expensive model as means to compensate for the experienceUpon my review of the order, I find they attempted delivery on 4/25/16; however, the delivery team noted the item would not fit through the doorIt is my assumption, the Spirit Delivery team did not remove handles or doors to accommodate the unit, for if they did, it should have fit, as this *** is nearly the same size as the *** currently installed in the customer's homeI have alerted the King's Plaza store to the current status and asked they work with the customer to either: (a) reschedule the *** delivery (and add specific instruction to remove hinges/handles to enable passing through the threshold; or (b) select a new model and schedule for delivery.In either case, this gives final resolution to this matter, as Best Buy has demonstrated an absolute commitment to resolve the issue to the customer's satisfactoryThe customer can reach the King's Plaza store by calling ###-###-#### or by e-mailing ***@bestbuy.com.###-###-#######-###-#######-###-####

Dear Revdex.com, Thank you for bringing ***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer Currently we have been unsuccessful in getting in direct contact with ***, but we have left a voicemail with direct contact
informaiton to call back with any questions or concerns. We have applied a credit to the online order and the customer was sent an email confirming adjustment made.Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com, The customer did return the Geek Squad protection Plan at Best Buy *** the same day it was purchased and the purchase price refunded back to the customers Visa Card ending in ***. I have included a copy of that receipt below. The TV is not cover by a yrGSP
Plan and is out of the manufacturer’s warranty. Best Buy declines this request Best Buy considers this matter resolvedThank you WELCOME TO BEST BUY #*** *** *** ** ** POTTSTOWN, PA 19464 ###-###-#### Keep your receipt! *** 12/07/16:24 RETURN ORIGINAL TRAN *** 12/07/159961321 2YR 400-449 59.99- 2YR 400-LCD GSP GSP# 5473406375 ---------------------------- Sales Tax 3.60- ---------- SUBTOTAL 59.99- Sales Tax 3.60- ========== TOTAL 63.59- *** Keyed USD$ 63.59REFUND VISA MANUAL *** Terms & Conditions for the service plan(s) you've purchased are available at www.bestbuy.com/servicestermsconditions *** 14-day return period on Phones and Carrier Connectable Devices for all customers. 15-day return period on almost everything else. Purchases made between Nov1, and Dec31, qualify for our Holiday Return and Exchange promise and most purchases may be returned through Jan15, 2016. A valid receipt is required for all returnsExcept where prohibited, we may request an IDID info may be stored in a secure, encrypted database used for tracking returns and exchanges. Returned items missing packaging or accessories are subject to a missing item deduction. For return promise details and a complete list of exceptions, ask for a policy flyer or go to www.BestBuy.com/Returns. To learn about our privacy practices please visit www.BestBuy.com/privacy. YOUR CUSTOMER SERVICE PIN IS: *** *** *** *** *** END RECEIPT ***

I am rejecting this response because:It was their fault for not processing the payment when they were suppose toThey had the money and then decided to refund it for no reasonThey owe me the credits that I lost by their bad decision

Dear Revdex.com, Thank you for bringing this to our attention. Our records indicate that Ms*** has been working directly with our Social Connections team who sent and re-sent a $electronic gift card to her email of ***@yahoo.com in order to fulfill this promotionHas she
still not received it at this point? Thank you, Dan S.Best Buy

Dear Mr***,Attached is a copy of the terms and conditions of the planYou are welcome to create/manage your account online and view these documents at www.MyProtectionPlan360.com/pacific sales.Thanks,

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been provided to our Executive Resolution Team for proper review. We would like to apologize for any inconvenience experienced in the process of this orderUpon reviewing
the orders listed, the shipping address is listed in our logistics as a Freight Fowarder which Best Buy does not ship toFull instructions for order placing to a United States address may be found at: http://www.bestbuy.com/site/help-topics/international-orders/pcmcat204400050019....⇄ would recommend our customer replacing the order with a new valid shipping address or using our store pickup feature if availalble. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We are working with the customer outside of the Revdex.com for resolution. Sincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com,Thank you for bringing the customer's order concerns to our attentionCustomer's order # BBY01-*** was cancelled on 12/7/due to the order was not activated with the Verizon service planUnfortunately, the special pricing at that time was depended on processing the carrier
financed plan, and we are unable to accommodate the customer's request without it.Sincerely,Dean ***Executive Resolution Specialist###-###-####

I am rejecting this response because:I understand I would have to keep the product if I had selected it but we didn't, they said this is the one we would like and no where on the packaging or from their explanation that the sales people told usThat people selling a product know nothing about it and now we are stuck with it and pay for another installation fee! As for the store the General Manger is yelling at me and me back at him, he threatens to call the police on me but he says "I am just being stern"I had an appointment we took our time out to have this done the only thing they did for us was to have it done at their convenienceAlso they are saying our time means absolutely nothing to them.Responding to taking it to another store: I was told they don't need my business from the store GM who is the representative of best buyThis was reported as unsatisfactory within the hour period so we can return anything within that periodBest Buy couldn't take us until that date Thank you,*** ***

I am rejecting this response because: the address in the complaint is not my current addressThe $gift card I did not receive are egift cards not physical card, so I thought the compensation card will be egift card and will be emailed to meCan you email me a $** egift card instead of a physical gift card? If not, please mail the physical card to: *** *** *** Sunnyvale, CA 94087. Please let me know what format of the gift card will be sent to meOnce the gift card is received, I will close the caseThanks!

December 9, To Whom It May Concern: The purchase in question was not within the guidelines of our Price Match Guarantee and that is why the customer was denied their request by our retail store leadership. However, in an effort to resolve Mr***s concerns and
offer exceptional customer service I have processed a credit to the order in question of $100.00. I trust this will resolve Mr***’s concerns in full Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper reviewI have attempted to contact the customer via phone and email with no response. At this time, I
am unable to assist the customer unless he contacts me backThe customer has my phone number and email address Respectfully, Bethany H

I am rejecting this response because:
It makes no attempt to resolve the issue or help me explain the problem better

Dear Mr***, Thank you for your consumer complaint to the Revdex.com with your concerns about your experience with the service received from our Redding store’s Geek SquadMy name is Steven with the Executive Resolution Team at Best Buy Corporate HeadquartersYour Revdex.com complaint has been
forwarded to my attention to address your concerns Best Buy deeply apologizes for any frustration this situation may have caused and bringing this situation to our attention is very much appreciatedWe would like to connect with you regarding your concerns in resolving your situationWhen calling the phone number in the complaint, the message stated voice mail not available Please reply to this email or the Revdex.com complaint with the Service Order (SO) repair tag #, phone number or name the service would have been listed and what type of repair coverage the laptop is covered underi.emanufacturer’s warranty or a Geek Squad Protection (GSP) plan through our company Thank you again for your complaintWe look forward to hearing from you soon Sincerely, Steven *** SrExecutive Resolution Specialist Best Buy Corporate Campus ###-###-#### (direct) ###-###-#### (fax) Steven.***@bestbuy.com

I am rejecting this response because:
I have not been contacted since filing this complaint

Best Buy is not legally or otherwise obligated to replace an item this far past the purchase dateWithout purchasing additional coverage and when beyond the Return/Exchange period, the manufacturer's is the only warranty applicableBest Buy is within all terms and conditions of the saleI will send the customer a note separately to the e-mail address of record with some helpful advice; however, Best Buy firmly closes the Revdex.com matter here

Dear Revdex.com,An offer to replace the TV with a different brand which is more expensive then the original TV has been made to the Customer.The Customer is deciding if this is the course he wishes to take or keep the original TVBest Buy Considers this matter resolved. Thank you,Larry
S

Dear Revdex.com: Thank you for sending this on for reviewThe customer's TV could not be replaced with a comparable item, but they were given credit for the amount they spent, which fulfills any protection planHowever, in this case, the manufacturer warranty provides coverage, and the customer was
approved for an exchange - which is a credit for what they spent on the original TVAs a customer service gesture, I would consider refunding the Geek Squad protection (if purchased); however, I need the original transaction details or contract IDThank you!