Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for bringing Mr***'s concern to our attentionWe have arranged to provide Mr*** a replacement dishwasher due to ongoing repair issuesHis concerns have been fully addressed and issues is resolved.If there is anything else we can assist with please let us
know.Thank you,Best Buy

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attention again The customer will need to have the product assessed in order to have any kind of exchange performed, and he will need to do this by scheduling an appointment with the install bayWe can forward the customer's feedback to the store closest to him and request the store contact the customer with available times If the customer does not wish to pursue this option, we direct him to work with the manufacturer of the product to see how they can assist Best Buy considers this matter fully addressed. Sincerely,Kelsey F

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11571988, and find that this resolution is satisfactory to me

Dear Revdex.com,Thank you for presenting the follow up information regarding this issue. The warning that was triggered and issued on 2/9/reads as follows: Future Returns May Be DeclinedDear Customer,This return has been approved; however, a warning code was returned and you may not be able to make further returns or exchangesBelow is a toll-free number you can call for more informationOur decision is based on information provided by The Retail Equation (TRE)If you have questions, please call The Retail Equation's Customer Service Office at ###-###-#### (Monday-Friday, 8am-5pm PST) or if you prefer, you can write to The Retail Equation at P.OBox 51373, Irvine,CA 92619-Please have the transaction ID at the top of this slip, your ID number, full name, address and phone number available when you callYou may request a free copy of your Return Activity Report held in TRE's files for a period of daysYou may also dispute the accuracy or completeness of any information in your Return Activity Report.Again, the warnings issued to consumers go to protect a retailer like Best Buy from return fraud and/or return abuse. The warning code that was issued did not include an expiration after days. Best Buy stands behind the return denial.Thank you,David M

December 7, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as we have processed a return for the purchases in question and the customer can expect a credit on their account in the next two
to three business daysNevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:
Their response is unacceptable, they acknowledge they were hours late on a hour window If they choose not to directly address the issue by calling me then I will have no choice but to cease buying from Best Buy

I am rejecting this response because:
I brought my laptop that was not working on 11/to the Geek SquadI purchased a service contract at that time for $to repair my laptopHowever my motherboard was bad and the cost for repair I was told would be quite a bit and advised me to purchase a new laptop which I did about two weeks later after careful consideration and a second opinion I purchased a new laptop and iPad and gave them my email address of *** ***@att.netThe lamar.edu address has been invalid since I retired from the university on January 30, So I could not have given this incorrect email address and never have received any of my billings onlineI prefer the old fashion paper method in hand Also Best Buy has my correct mailing address and email address since I recd my first billing notice by email on 3/10/when I notified Best Buy, CitiBank and The Geek Squad by phoneAfter doing this I personally went to the Best Buy store in person to talk to Geek Squad in person and dispute the charges It is strange after all these months they sent me a bill at the right email address and also the bank never sent any notice by mail to my addressI would say this is a Geek Squad Scam and you need to set the record right by correcting your errorThank you in advance for your cooperation and assistance on handling this matter Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/08/31) */
Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about your computerMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to
hear about the difficulty that you have had and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Regarding your damaged screenPrior to attempting to repair any computer Best Buy evaluates the product to determine it's current conditionwe have documentation by our Geek Squad agents from 07/04/who explain that there is damages/scratches to the screen of the product prior to our handling it or sending it out for repair
Because of this Best Buy will not be able to compensate your for our computer
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Cassie E

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you for your help on thisAs soon as you filed it was resolved immediately! -***

I am rejecting this response because: Best Buy has not fully addressed this concern what so everIf having a
customer cancel an order with them is addressing an issue, then by their poor standards they have successfully have do soThere are still matters that I want to be addressed properly: Locking out the homeowner of their own house during a "delivery".Continuing to waste our time for over a month, while NEVER hearing back from the case manager James.Regarding James, he did mention that he can look into reimbursing us our own money that we had to use at the coin operated laundry while we continued to wait for a delivery. I hope this can get escalated enough so the proper person can handle our case and hear back from someone at Best Buy, ie Best Buy CEO

April 4, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as a dispute was opened with the credit provider by the customer and our offices have responded to that dispute accordingly.
Therefore, our position remains unchanged and we stand by the response to the dispute and will not be making any further adjustment at this time. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ***

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

I am rejecting this response
because:
A representative did reach out to us via emailThe email included a phone number for the representative and his email addressWe tried calling the number and it went to voicemailAn email sent to the representative was met with a response stating they were out of the office until October

I am rejecting this response because:As a customer who did their due diligence to ensure that I at least had a chance to obtain the item that I wanted, was ensured that the ad would be available waited for the ad to become available, and then be told "oh well" is bad businessBest Buy is stating that they cannot offer it at that priceWhat can they do? A resolution to the situation would be the better response

Revdex.com, Thank you for bringing this to our attentionWhile we can, and certainly do deeply apologize and empathize with the customer's delivery experience, we regrettably have no way of refunding the customer's E-Gift Card When you purchase an E-Gift Card, the website states the
following: "You are leaving BestBuy.com and entering a site hosted and operated by CashStarDifferent terms and conditions apply." Additionally, underneath the checkout button, the disclaimer below is stated: "By clicking checkout, you agree to CashStar’s terms and conditions and privacy policy" There is additional information under the E-Gift Card Terms and conditions, which can be found here: https://bestbuy.cashstar.com/about/terms_and_conditions/Within the following is stated: "Returns You may not return or cancel your Best Buy e-gift card after it is receivedPurchasers who wish to cancel an e-gift card purchase order prior to its delivery to a recipient should contactCustomer Supportprior to the delivery date selected during the purchase process."Best Buy has no way of refunding the customer’s E-Gift card; however, I would encourage the customer to connect with CashStar to see what options they have, as the purchase of the E-Gift card was made with CashStar, and not with Best Buy Thank you so much for taking the time to bring this to our attentionWe appreciate the opportunity to address the customer’s concerns Regards, Sarah L

Dear Revdex.com, After reviewing this customer's situation, we are emailing a return label to the email address providedWE do show record that the customer attempted return within the return and exchange periodIf the customer does not receive a shipping label within hours,
please let us know. Thank you for your patience,Cassie EExec Res Sr

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. I have emailed the Customer and am waiting for a response. Warmest Regards,Best Buy

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We have submitted for a refund on the order specified in the complaintPlease allow 3-business days for it to be
processed Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the price match request and $*** credit to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsOur
price match guarantee does not cover the following: “Any financing offers, bundle offers, free items, pricing errors, maoffers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, Point of Sale Activation cards, video game discounts related to a membership program, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.” http://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat29730...⇄ We only offer this for clarificationThe price match or price drop of $*** was advertised as a bundle offer and the $*** credit would be deniedThe price match policy is posted in stores and can be found on our website which is noted on the front of the purchase receipt received at the time of purchase As a customer courtesy and a better Best Buy experience, we will be sending a $*** Best Buy gift card from our corporate officeThe gift card should be received in approximately to business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Mr***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer The customer's purchase is outside any Best Buy Return Policy. We would not be able to accommodate the customer's
request. Sincerely, Scott M