Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
Why do you offer a rewards program if it does not function correctly? Please share how you feel this is valid customer service?

Dear Revdex.com, We are currently working with *** to get this matter resolved and she has agreed to close this complaint while we resolve the issue. Thank you.Larry S

Dear Revdex.com - Our records show that the customer's order was refunded in full on January 9, 2017.Regards, Amy C

I am rejecting this response because: I asked to review the tape in the presence of the local police. We need to do it at the store. I do not want the surveillance tape to leave the store. Once again, Best Buy could resolve all of this by simply replacing my dad's IPad. Because they are digging their heels in. I feel so strongly about this and will continue to fight this for as long as it takes

Dear Revdex.com: Thank you for sending this on for our reviewI am sorry the customer has waited so long for a refund from the Marketplace sellerIn February 2016, Best Buy dissolved our Marketplace partnerships, as while those vendors afforded our customers additional buying options, we lost continuity
and the ability to resolve matters for our customersSince the program has been discontinued, we are no longer able to partner with those vendors for resolutionTherefore, I have requested the customer's refund internally for $The refund must be sent via check under these circumstances rather than the original form of payment, and the customer will receive it in approximately 7-business daysThank you!

Initial Business Response /* (1000, 7, 2015/09/28) */
Thank you for contacting Best Buy through the office of the Revdex.com about your geek Squad Express replacementMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to
hear about the poor service you've received, and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Regarding your phone; Best Buy has not yet received your fulfillment device, and as such we are unable to provide you a refundBelow I've provided the tracking numbers for the boxes that we have shipped to you:
***
***
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Cassie E

Dear Revdex.com,Thank you for forwarding Mr***'s concerns to us againWe have been in direct contact with the customer and have attempted to resolve outside the medium of the Revdex.comPlease note, the hyperlink the customer provided was for a different product altogetherThe computer purchased on BBY01-*** was model number: UM.QR0AA.001/SKU: 5107703, while the hyperlink provided is for model number: UM.QR0AA.003/SKU: 5107605.The computer was delivered to the customer on April 25th .We unfortunately cannot add a Geek Squad protection plan at this time as it outside of the return and exchange window of days Best Buy considers this matter closed. Sincerely,Kelsey F

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the $refund request for the online TV purchase from our website to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did
not meet their expectationsWe have credited *** ***’s online order $back to the original form of payment used for the purchased and informed Mr*** of this resolution via email Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing Mr***'s concern to our attentionWe would be more than happy to look a little further into this matter, however we will need a little more detail.What store is Mr*** trying to Price Match the Logitech GOrion Spectrum, Model: 920-to? Once
we have this we will be able to see if this Price Match is indeed valid and assist with that. Thanks,Best Buy

I am rejecting this response because: the response did not solved the issueI can provide the Customer Service PIN for Best Buy to investigate*** is the PIN for the original transaction*** is the pin for the returned of Gift cardsOn that receipt it shows the gift I received was not return; it is just not activated and the store refused to activate the card again for meI will happily provide extra information or anaswer anymore questionsPlease contact me at ###-###-#### or email at ***[email protected] you Sincerely,*** ***

Dear Revdex.com, Thank you for bringing this to our attentionWe have looked into the customer's complaint about the website not stating that the $gift card was for an in store only promotionWe have attached two different screen shots of the website where it is clearly statedSince the offer was
only valid as an in store offer the customer would not be eligible for the $gift card because the purchase was done on-lineBest Buy feels we have fully addressed this concernThank youBest regards, Gail DBest Buy

Revdex.com, I forwarded this information to the team that was assisting the customer priorThey contacted the customer and provided a complimentary Geek Squad Protection plan, and reported that the customer was happy and considers this matter resolvedThank you Regards, Sarah L

Dear Revdex.com, Thank you for contacting us regarding this matter. We apologize for the issues the customer has experienced with this situation with My Best Buy Rewards Points. Best Buy recognizes that there are points due to this customer tied to the purchase she made. We understand
the frustration of this being a drawn out process, and we are actively working to provide the customer with desired resolution. The points will be awarded, but the precise timing of that cannot be provided at this timeThank you, David M

May 25, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the customer’s appliance has been delivered and the purchase was discounted significantly for the inconvenience. Nevertheless,
please forward any additional concerns to our office and we will respond accordinglySincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Initial Business Response /* (1000, 5, 2015/07/22) */
July 22,
To Whom It May Concern:
Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** as the claim in question was appropriately tendered to the correct carrier Spirit
delivery and it is my understanding that they have assigned an adjuster to the claim and sent MsReeves a release to be executedNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
Sent from my iPhone *** Hi Miss *** this is *** I spoke to you today August at 10:AM I'm sending you this email to bring to your attention that yesterday 7/22/I have spoken to A Adam and a Andy from Galicker Bassett on Best Buys behalf and he stated that he would resubmit the release form and that's all he can do he cannot make her respond to the release I brought to his attention that the amount on the release form is a$1000,dollars short I also stated why can't I resubmit the release forms and Best Buy pay the difference that happens to be $1000.that York risk is not willing to pay he stated that he has no answer to that question .So there you have it I will resubmit the release forms only if Best Buy is willing to pay the difference if not the hole difference half of the$And have Spirit pay the other half
Final Business Response /* (4000, 11, 2015/08/11) */
August 11,
To Whom It May Concern:
Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** in our last correspondence dated July 22, as this is an insurance matter and has been tendered accordinglyNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. Our records indicate the product was delivered as of 12/and a check has been created for the customer concerning the experiences she has had
At this time, Best Buy considers this matter fully addressed Sincerely,Kelsey FBest Buy

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described incidents and have partnered with proper management for
internal investigationUnfortunately, as the mentioned speaker no longer is supplied by the vendor with a case, Best Buy does not have a way to obtain, and thus provide the case to fill our customers requestWe sincerely apologize for any frustration and inconvenience this may cause. Best regards,Shane M. Executive resolution specialistBest Buy Co INC

Dear Revdex.com,Thank you for bringing this matter to our attentionafter reviewing Mr***'s account, we found that the *** TV was purchased on 08/11/At the time Mr*** declined to purchase a Geek Squad Protection plan, which would have provided him with extended warranty coverage
Unfortunately, as this was not purchased, Mr***'s TV is no longer covered under any warranty, and so any repair would be at cost to him.If he would like to have his TV serviced he need only call Geek Squad, or go into any of his local stores to set up service.Thank you again for making Best Buy aware of this issuePlease let us know if you have any questions. Best,Cassie EExec Res Sr

Initial Business Response /* (1000, 5, 2015/12/11) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe appreciate the customer's feedback regarding our existing Returns and Exchange policy
We suggest that the customer works directly with the manufacturer to resolve this
issue
During the manufacturer warranty period, parts and services covered under the manufacturer's warranty are the manufacturer's responsibility
If the manufacturer is not able to repair or replace the item, the customer can request a Return Authorization(RA) from Pioneer that can be fulfilled at Best Buy
Best Regards,
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Dec11th I picked up this AV receiver from the repair shopIt is at home nowI did not set it up, which means that It has not worked since 09/09/There is a blank spot where the serial number should be, it does have refurbish all over itI did call there parts and warranty deptthey were very rude, asked to speak to a manager, they told me ( I'll have to find out who that is ) I believe that since the Part on my purchased product is backordered till March 2016, HDMI circuit board that they should replace this unit
I bought something new that doesn't work, why do I have to be stuck with a used product
I looked up the Manufacture name and number
Pioneer Electronics
***
Long Beach, Ca
***
Final Business Response /* (4000, 9, 2015/12/15) */
Dear Revdex.com,
Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position
We suggest that the customer works directly with the manufacturer to resolve this issue
During the manufacturer warranty period, parts and services covered under the manufacturer's warranty are the manufacturer's responsibility
If the manufacturer is not able to repair or replace the item, the customer can request a Return Authorization(RA) from Pioneer that can be fulfilled at Best Buy
Thank you,

07/25/2017 To whom it may concern, Best Buy has been in contact with this customer and have offered resolution for the device in question The customer agrees that repairing the device will resolve the matter in it's entirety Nevertheless, should any further issues arise,
please feel free to reach out for further assistance. Thank you,