Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for bringing Mr***'s concern to our attentionWe have verified someone has reached out and spoke to Mr***They have informed him we are waiting for a little more information and as soon as we receive this, he will be contacted and updatedPlease
direct him to continue working with our teams.In regards to the Geek Squad Protection, I have attached a copy for his referenceI have highlighted the section that states we have 30-days to re-address the repair, Section IV, iii.Please forward any additional concerns to our office and we will respond accordingly. Thank you,Best Buy

Dear Revdex.com, Best Buy feels that we have fully addressed Ms***’s concerns that were forwarded to your office in our previous response and we maintain our position. Based on the repaired orders for this camera, the customer does not qualify for an exchange, and would need to continue with serviceRegards, Kathryn S

Dear Revdex.com, Thank you for bringing the *** ***’s Kaspersky antivirus order concerns to our attention. Due to the cancellation concern, a $make good check has been requested for customer satisfaction. Customer should receive her check within three weeks at his ** ***
*** addressSincerely, Dean *** Executive Resolution Specialist ###-###-#### *** ** *** ***

Initial Business Response /* (1000, 5, 2016/02/12) */
Dear Revdex.com,
Thank you for bringing Mr*** ***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
Sedgwick, Best Buy's damage claims administrator, will open a property
damage claim for the incidentThe customer can expect to hear from a claims adjuster regarding the next steps, and that adjuster will be the customer's point of contact for this issue
Regards,
Kathryn S
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've already been told this and get no feed backFrom what I was told the process takes 3-MONTHS am d that is unacceptableConsidering everything was in working order before technician tampered with my breaker box in which he should of not even touchedWHT couldn't he just unplug from wall? And dryer seems to be a lot louder ever since repair and I'm not satisfied with my over all experienceBest buy sending out A&E factory service was something I did not expectI purchased from best buy in hopes best buy would stand behind their product and serviceI was sure wrongNow I'm stuck with zero power in my garage and one plugAnd now a noisey dryerI need to hear something better then thatThe process wait time is ridiculous and I'll never shop and best buy ever again with this experience
Final Business Response /* (4000, 9, 2016/02/16) */
Dear Revdex.com,
The issue at hand is an insurance matter, and the customer will have to work with A&E and the claims adjuster from Sedgwick on the damage
Regards,
Kathryn S

I am rejecting this response because: Hello Best BuyI have dealt with *** 3x now and they continue to deliver a model that keeps going out or having issuesConsidering how the first model I got was from your store, I am angry that you have the audacity to even sell such a horrible productAll I have asked is that you exchange my current *** model with a Samsung modelIf there is a price difference then I will even pay the differencePlease help meI frequent your stores and would hate for that to change

I am rejecting this response because:Best Buy never told me the computer I was buying was from a third partyAnd the third party would warranty it. The customer service person lead me to believe I was buying it from Best Buy, when they told me if I needed any warranty work, I could bring it to a Best Buy store. I tried to get the warranty promised me or a refund from the beginning but kept getting the run a round from Best Buy customer serviceI have added the online chat I had with the Best Buy customer service person, where he confirms that I was told I could bring the computer to a Best Buy store for service. Best Buy has deceived me from the start and I do not trust them, so I will accept nothing more than a full refund. If needed I will sue them in Small Claims Court

I am rejecting this response because:
To date, I have not received the refund

Initial Business Response /* (1000, 5, 2016/02/17) */
Revdex.com,
Thank you for bringing this to our attentionPlease know that the unit although sold through Best Buy, as well as other retailors, is warranted through the manufactureAgain, the various realtors that sell the product do not hold the
warranty on the item
We do offer our Geek Squad Protection; however, the customer opted not to add our plan
That being said, the store management has contacted the customer via email and has offered to replace the computer as a onetime exception
Thank you again for allowing us to address these concerns
Regards,
Sarah L
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I get to choose the replacement computer, (ie not a Dell), I accept the option of replacing the computer
Final Consumer Response /* (2000, 13, 2016/02/22) */
I just sent an e-mail saying that I never received an e-mail, but it went to my junk mailEverything has been resolvedThank you

Initial Business Response /* (1000, 7, 2015/08/28) */
August 28,
To Whom It May Concern:
Best Buy is unable to fulfill the request forwarded to your office by *** *** for the offer in question as a correction notice was posted prior to Mr***'s inquiryNevertheless,
please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

I am rejecting this response because:
They have still not contacted meThey showed up at my door in the morning while I was at work and told me that was the time I had chosenThat was incorrect. I have yet to hear from anyone regarding my contract. Finaaly, they have sent someone to connect the stoveI should not have had to go through this for a routine stove connection. I would like a refund of the installation fee. I entered into a contract when I purchased the stove to be installedI paid the installation fee and agreed upon a date for the installationThey did not honor the contracted terms

Dear Revdex.com:I have secured approval to refund the monies, as requestedThe refund for $will be sent via check and arrive in 7-business days, but it will also cancel the GSP coverage and negate any future repairs on that item under the terms of said contractThank you!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. someone named Jason left a message for me to call him backI returned his phone call and the young lady said that we was on onother line and would call me back I have never heard from anyone again

Dear Revdex.com,Thank you for sending this for reviewI have reached out to the customer on 2/to let him know we do not have a copy however I will send him a $** gift card as a customer gestureI was unable to speak to the customer so I left this information in a voicemailThe case number is *** and the confirmation number for the gift card is ***.Thank you,Karla ***

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to the customerWe apologize for any inconvenience this may have caused the customer. Typically, the Price Match Guarantee is not applicable when a coupon or promotional code is also used in the purchaseHowever, because we have
documented interactions of this price match promised to the customer, we will honoring the mentioned price match as an exceptionThe customer should be seeing the refund in his account within 5-business days. Sincerely,Kelsey F

Dear Revdex.com,Thank you for sending this for reviewAfter reviewing the previous interactions I see that under case # *** the customer noted he will put in the request to get the CC refund request, I will be calling the customer to let her know we will process a refund back onto the CC for $
The customers case number is ***.Thank you,Karla

Initial Business Response /* (1000, 5, 2015/07/27) */
Dear Revdex.com,
Best Buy feels that our Geek Squad team is more than capable of diagnosing the computer and doing so correctly
Software related issues are dependent on how the customer uses the device
Hardware issues on the computer cannot
be predicted and can occur at any given time
Best Buy is not held liable for any additional issues uncovered during diagnostics as per the service agreement
We apologize for any inconvenience that this situation might have caused
Kind regards,
Best Buy
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Best buy has had two of my laptops both that had "harddrive failure" in less than two yearsThe second laptop I had under two years with serive, ran a hardware test within the past month on second laptopThe laptop was given with no signs of hard drive problemTurned on with no issues in front of Wat two days later everything change no way that could happen
Final Business Response /* (4000, 9, 2015/08/06) */
Dear Revdex.com,
As mentioned in our previous response, hardware issues on the computer cannot be predicted and can occur at any given time
Per our "Acknowledgement of Existing Conditions" clause, Best Buy is not held liable for any additional issues that occur during the repair process
Thank you,
Best Buy

Dear Revdex.com, Thank you for bringing the customer's concerns to our attention. We apologize for any frustration or inconveniences this may have caused We were successful in applying the price in our local store on 12/for $32.18. Best Buy considers this matter closed
Sincerely, Scott M

Dear Ms***,Thank you for bringing this matter to our attention, we apologize for any inconvenience this may have causedBest Buy cannot substantiate what was said in store during the original purchase two years agoHowever the receipt you were provided with has the Geek Squad Protection Plan
(GSP) and we offer several means for customer to confirm/maintain/view their contracts and what the contracts coverThe GSP you purchased was a standard plan and does not cover physical or accidental damageUnfortunately the spill damage is not covered by the plan you had on the product in question and therefore there is no coverage for the repairsFor more information on what is covered by our protection plans and the differences in plan, please visit www.BestBuy.com.Best Buy will not be covering any repairs or replacements as there is no protection plan on the product in question that covers accidental damageBest Buy has provided our final stance in previous interactions with the customer and that stance remains the same.Thanks,

I am rejecting this response because:
I have made three purchases from Bestbuy.com and the purchase was handled by Bestbuy egift card DepartmentThe phone number you provide did not provide any solution to solve the problem and keep asking me to contact bestbuy customer services, which was also do not solved the problem.I demand $value gift card or egift card code for that three purchases

October 19,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***s concerns that were forwarded to your office as there is a still
and open order for repair that has been rescheduled due to a part delay. Nevertheless,
we apologize for the customer’s
inconvenience and please forward any additional concerns to our office and we
will respond accordingly.
Sincerely,
Terrance ***
Senior Executive
Resolution Specialist
Best Buy Corporate
Campus