Best Way Home Improvement

Complaint: ***
I am rejecting this response because:I cannot accept this response as satisfactory because it still does not meet my needsBeing that I had an unsatisfactory experience with the alarm monitoring service hours after I signed the contract, I should be allowed to void the contractI also would like to reiterate how unacceptable it is to call and ask if my alarm is going off at my home to be told that my address isn't pulling up in their systemWe also tried searching via my phone number and nothing came upThis is simply inexcusableJust because I was a customer since does not really mean anything as I haven't had an issue rise up to prove that the monitoring is really not up to my needsIt also is very insulting to provide a free month of monitoring for the inconvenience due to all of thisI cannot believe how unprofessional the monitoring agents are when I am contactedNo name of company and were they were quite rude.Please void this contract as I'll state again, it is quite strange that I was never "on a contract" before since and here we are in and I need a contract
Sincerely,
*** ***

CUSTOMER CALLED IN ON 6/30/AND MADE A PAYEMENT WITH COLLECTION REP MIGNON IN THE AMOUNT OF 183.00, THIS DOES SHOW POSTED TO *** ACCOUNT. *** STATED THAT SHE WAS TOLD BY MIGNON THAT SHE WAS PAID THROUGH JUNEWHEN REVIEWING HER ACCOUNT, I SEE THAT JUNE , JULY AND AUGUST ARE
DUEI TOLD *** I WOULD REVIEW WITH MIGNONAFTER SPEAKING WITH MIGNON SHE STATED THAT SHE TOLD *** SHE WAS PAID TILL JUNE 1STTHAT SHE WOULD OWE THE JUNE JULY AND AUGUST PAYMENTS*** SAID THIS WAS WRONG, WHICH AT THAT TIME I TOLD HER SHE WOULD NEED TO SPEAK TO MIGNON THAT I WAS GETTING DIFFERENT STORIESOFFERED TO SEND *** TO MIGNON TO TALK TO HER, *** SAID SHE WOULD CALL MIGNON BACKAS OF THIS MORNING IT DOES NOT LOOK LIKE SHE HAS CALLED BACK

To Whom It May Concern,We would be more than happy to review any quotes this customer has from another company to see if we can match or beat the quote. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

The
customer sent MrSheehan half of a blank agreement with her signature only on it,
where in turn I emailed the customer a copy of the entire agreement filled out with her
signature. Our agreement is valid so the
customer will not be released from the terms of the agreement but we will still
service her as offered upon request. Greg M ###-###-#### ext ***

Complaint: ***I am rejecting this response because: The first time that I saw the contract was on September 3, 2015, when it was emailed to me. I asked to see it because I wasn't aware that it existed. Since I had not signed a new contractThe old contract did not expire until 2/20/15, and they claim I signed a new contract with them on 1/15/even before my old one expiredThey either copied my signature from the old contract or just forged it
As far as sending them a copy of mine and my wife's license, I don't see what that has to do with this whole thingThey just want us to provide even more information to them. I will not send them that information.Sincerely,*** ***

When consumers move they have options. Pay to have the system moved to teh new home and honor the remainder of the contract or pay 90% to term the contract early. This consumer has already moved and is responsible for the contract that was signed in March 2015. Please contact us
to make arrangements to pay off the balance

***:
Everything you stated in your complaint is trueOur technician did quit and it has been an issue in finding a new technician in your areaThe good news is that we have found a new technician that is in your area and will be able to service your alarm systemI will call you after you
respond to me allowing SHS to continue to service your systemI will make it my business to have the technician accommodate you at your conveniencePlease let me know what day and time you are available and I will try my best to solidify that date
I look forward to your responseSHS will credit your account the months you were billed for as your system was not working
Respectfully,
Todd S***
Dispatch Manager
Safe Home Security ** *** *** *** *** *** *** *** *** ***

I emailed the client already. He may call me directly to resolve. Doug HVP ###-###-####

The dealer has agreed to release the client from further obligation

Complaint: ***
I am rejecting this response because: I am still waiting for someone from the company to show up for the August repair appointment and here we are in to OctoberThe "senior account manager" had promised to call back that day in September with a service appointment, but never calledStill waiting for the service appointment call!! This is not the first time I have had issues with getting a service appointment, a returned call, or service period and I even told both the first representative I had spoken to as well as the "senior account manager" I have had these exact same issues last year and the year before, I also informed the "senior account manager' that when the exact same issue occurred last year I was offered three months free service without extending the contract, but never received those creditshe lamely apologizedAs I stated this exact scenario has happened in previous years, and it took months to get any service or return callsI STILL am not connected with their central dispatch center so should there be a medical, fire or police emergency I am STILL not getting the service I am paying for. Again, why would I extend a contract with a company that fails to provide the service it claims to provide? I honestly do not care about the six month reimbursement, I just want my contract with them cancelled immediately and without penalty so I can hire a company that will provide security service and have repair personnel show up when scheduled if at all
Sincerely,
*** ***

We will agree to let the guarantor out of the agreement without further obligation or penalty. Please be aware that this will also cancel the company's alarm monitoring. Please allow days for the process to complete

To Whom It May Concern,This customer has called in twice in the past year to cancelOn both occasions they were informed to send cancellation paperwork and/or proof of sale documents per the terms of their monitoring agreementThey were told the account would close upon expiration date or upon
proof of sale of home, whichever came first as long as all documents had been providedThe customer has failed to provide us with any documentation regarding cancellation and has opted to use this platform to try to cancel the account. We ask that The Revdex.com close "complaint" as resolved as there is no legitimacy to itThe customers inability to send a cancellation does not warrant a complaint against a provider when the customer has been explained several times to follow the process in the contract they signed. We will process this "complaint" as a letter of cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Dolores was a customer of Lifewatch-USA not Safe Home Security. We recieved the unit back 9/16 and have cancelled the account. There will be no further charges. As long as the unit is in possession of the client the monthly charge applies so there is no refund due. We
wish nothing but the best for you and thank you for your business

The customer's account was never requested to be canceled in Not only was a cancellation letter never received, Mr*** has made continuous and numerous calls to our office, from 2006-prestent, for various reasons from payments to serviceSHS has also contacted him once a year, to
participate in surveyIn 2010, he gave us a of 2011, of 5, 2012, of He also called in 2014,to advise us the system was being disconnected due to home renovationsThe account has been canceled, due to his request, but no refund is duePayments were made, for service provided

We are looking into the statement of days, which is not common response and on the last page of agreement it states three business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

If you read the above complaint the sales rep left absolutely NO documentationHer monitoring acct is X*** with verbal passcode ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This account arranged a buyout payment with a representative in the customer service departmentThe agreement is considered fulfilled and the account has been closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Sincerely,
*** ***