Best Way Home Improvement

To Whom it May Concern,*** *** contacted Safe Home Security about being taken over by another company*** *** spoke with my employee David M***David explained the *** *** agreement that was sent to *** ***'s email address back in for renewal of services*** *** filled out the agreement via email and sent it back to the companyAdobe *** *** has certified that documentThe signature will not be identical to *** ***'s hand written signature, as this is an electronically generated signature that is done when a customer fills out an *** *** Document. *** *** agreed to allow Safe Home Security to send a technician to his home to take back over the monitoring of the his security systemDavid Moon was attempting to set up a service date and explained to *** *** he would contact him backOn that very same phone call David Moon offered a $monthly package for Identity Theft Protection*** *** agreed to try the product for one month and the package was mailed out to the Sevillano ResidenceSafe Home Security is in possession of recorded phone calls confirming *** *** agreeing to everything stated above. Shortly after the phone call ended with *** *** and David Moon, *** *** made this complaintI personally instructed David Moon not to contact *** *** back as I explained we would be having all correspondences through The Revdex.com. Safe Home Security is offering to send our technician out to The Sevillano Residence to take back control of the security system and continue monitoring the system for the duration of *** ***'s Monitoring Agreement. If *** *** is unable to accept this resolution, the account will remain open in accordance with the terms of the attached agreement. Sincerely,Colin W***Corporate Account Manager

Complaint: ***
I am rejecting this response because: An appointment has been made but the work has not yet been performed. I have been informed I will be provided with some form of restitution, but as that conversation has not occurred yet either I do not consider this complaint resolved.
Sincerely,
*** ***

We are in contact with *** in regards to her concernsThe client has my direct contact information to ensure a technician goes out to look at the system and in case anything else comes up in the future Kamishia M*** Customer Service Manager Safe Home Security ***
*** *** Middletown, CT###-###-#### ***

Complaint: ***
I am rejecting this response because: Greg promised he would issue a credit to my credit card and give us s free month of service for the aggravationWe have recieved neither at this timeIf they issued a check, I would like to see a copy of the transactionI would also like to see the month credit in writing from Greg
Sincerely,
*** ***

We did not recieve written cancel ever, we did notate a verbal wish to cancel in July which would place the client in a renewal until August 2017. However, due to the fact that the client was with us for many years and in the interest of outstanding customer service we will release the
client with no further obligation. Please allow days for the process to complete and ignore any correspondence or invoices recieved prior to that time. Neither party has any further obligation to the other moving forward

To Whom it May Concern,The company is willing to accept a payment of $to close *** *** account. A copy of her agreement and an invoice has been mailed per the customer's request.I ask if MsLieberman has any questions she contact's myself directly at *** *** *** *** *** Sincerely,Colin W***Corporate Account ManagerSafe Home Security

It is illegal for another company to enter a customer into a contract while they are already in an existing contractThis is known as "tortious interference" and Guardian is not legally able to hold this customer to their contract.Safeguard will not cancel this contract and a refund of any amount is impractical

Complaint: ***
I am rejecting this response because: I did not receive a call on December 4th or 5th from protection oneI did have contact on December 2nd and December 3rd regarding a technician scheduled to come out but they never showed up to remove the system I moved from the residence on December 3rdThe next contact I had with Safe Home Security was with Teresa from their customer service department on December 8thAfter some discussion she agreed to install a new system at my new residence at no charge to meShe said someone would call and set up an appointment to do the installI am still waiting for that call.I did receive a call on December 11th and another at a later date that I do not recall to remove the system from my old residence but I told him that I don't live there any more and do not have access to the residence.I am currently being charged for service for a security system that I do not have installedMy desire would be to have this contract from *** *** *** *** *** ** *** cancelled and be relieved of any further obligations
Sincerely,*** ***

To Whom It May Concern,In regards to the complaint against *** ***We have already spoken to this customer via phone and agreed to close this account Please close this complaint. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Since this complaint was filed, the service to move the system has been set

This account will remain open under the current terms of the customer's agreement

A credit repair has been requestedPlease allow days for it to be reflected on the credit reportWe apoligize for any inconvenience or misunderstading

Plesae see our previous response. I personally attempted to call you right now and it says you are not accepting calls at this time. Feel free to reach out to Karen C*** ** *** *** *** to discuss. If the client is deceased I'm not sure what the complaint entails. The contract has provisions in it under section which covers death

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I feel that a refund is PRACTICAL.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me pending final completion of serviceCurrently waiting on the final part to be installed.
Sincerely,
*** ***

I have reviewed the customer's complaint and have called the customer a few times to discuss and left a voice message *** *** did return a call but I was not available I will continue my efforts to reach him in regards to this issue *** ***
###-###-#### *** ***

To Whom It May Concern,In regards to the rejection against Safe Home Monitoring:As stated previously, this customer did not contact us until February 20,with this problemWe have reviewed our recorded calls and found that this customer stated there were no issues in November when he calledSo the customer attempting to say he has been alerting us of the problem for months is incorrect. We have reviewed this customer's signals and found that he has not replaced his batteries in his image sensor's since installationThat is the reason they are not functioningThe image sensors run off "double A" batteriesIf the customer replaces the batteries, the image sensors will function correctly. Additionally, in regards to service, this customer does not have a warranty that covers the image sensors, the batteries in them, or the servicing of themThe customer only has a warranty that covers security equipment, not his special devices. We are willing to credit the customer an additional month(months total) in the interest of pleasing the customer, and closing this complaintThe image sensors would not be having issues if the customer had replaced the batteries in them. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

This has been settled. We offered the customer a reduced buyout and he accepted

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed this matter and found that there must be a miscommunication between our rep's and the customerThe customer called for service in August and due to a miscommunication, the service call was never set
The customer was offered a resolution of signing back on with Safe Home at a lowered monthly payment, with an upgraded system, and to receive months freeThe customer did not receive these months free because the customer did not opt to sign the new agreementAt no point prior to August had the customer attempted to test the alarm, nor did they contact us for service. Safe Home will again offer to upgrade this customer's system, send a tech out to service and install, and lower the monthly payment to solve the issue's the customer seems to be havingWe will also give the customer the months free they were promised if they decide to move forward with our offer. Sincerely, Colin W***Corporate Account ManagerSafe Home Security

The contract was signed over years agoThe recission period is long over. If it was an issue it should have been brought up in a timely fashion. If you would like to negotiate a buyout please contact Karen. Otherwise i'm not sure how we can help you. Again, from our standpoint we are not cancelling this out