Best Way Home Improvement

WE HAVE CANCELLED ACCOUNT AND ISSUE HAS BEEN RESOLVED Gary B*** Corporate Resolutions Manager Safe Home Security Middle stMiddletown, Ct###-###-####

To Whom It May Concern,We want to extend our condolences to this customer and anyone effected by the devastating hurricane in *** ***During the time of the hurricane, emergency personal on the island were not responding to burglary or medical alarms. Due to the circumstances surrounding
this account, we have opted to close this account with no further obligation to this customer. Please let this serve as formal confirmation on cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

You have a Revdex.com response from teh Company in writing. Again, this serves as your written notice of cancellation. You may refer to this in the future if necessary. Doug H*** Vice President ###-###-####. We consider this resolved

To Whom It May Concern,
In regards to the complaint against Safe Home Monitoring:
This customer contacted us in November with general questions about his alarm and inquiring about the compatibility of parts he wanted to buy off the internet through an outside company, and add to his system
The customer stated nothing about having any issues with his system whatsoever
The customer called February 20th, for service on his alarmThe tech in this customer's area had a personal problem and was unable to service the alarm within a weeks timeThe only issue the customer is claiming is with his image sensing cameras, not the actual alarm systemThat is still functioning correctlyBecause of the issue the customer has had with using the image sensors, we will be crediting the customer's account a month of service
Additionally, we have assigned a tech to service this customer's alarmThe tech is aware of the issue and will be reaching out to the customer if he has not already
Please close this complaint as resolved
Sincerely,
Colin W***
Corporate Account Manager
Safe Home Security

This alarm was serviced on January 8, A cellular backup was replaced with additional featuresThe agreement for $5.00/month covers the additional features of the new deviceAttached is the agreement that is currently in effect

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The rep Desiree set a time for me between the hours of 4pm. I rec'd a call from the rep around 2pm stating they were on their way to my residence; it was impossible for me to keep that appointment I was still at work. Desiree said she would reschedule an another time for the rep to come out; the rep never showed. I was promised several timesone of the reps by the name of Ed scheduled a rep here in Georgia to come outI waited for the rep all day, he never showed. Ed promised he would follwith me; he never did. I am sick and tired of going around with safe home regarding this matter

Complaint: ***
I am rejecting this response because: My mother will not pay another cent to your company - she was clearly taken advantage of
Sincerely,
*** ***

I HAVE HAVE CALLED AND LEFT MESSAGES FOR CUSTOMER TO CALL ME PERSONALLY TO HELP RESOLVE THIS ISSUE.CUSTOMER HAS NOT RETURNED CALLSWITHOUT A CALL BACK I CANNOT RESOLVE THIS ISSUE.*** ***RESOLUTIONS MANAGER

I'm sorry but we are not installing free equipment in your new home. Either take the reduced buyout or pay back balance and we can estimate costs for you to purchse new equipment and then honor remainder in the new home assuming we have coverage in your area which is no guarantee. Contracts are based on service in the home your in at time of sale. If there is an issue with contractual terms they need to be addressed within the firts days, not years later

Complaint: ***I am rejecting this response because:
My issue with this company is that I informed them immediately after I received notice that I lost my house to foreclosure, this means I can’t buy another house and I have to rent, which is not easy given the circumstances. I notified them with enough time to come to the house and remove their equipment, which consisted of the touch pad and or wireless window/door sensors. That is the extent of the installation provided by this company. The technician used all the wiring and power from the existing security system, all he added was the wireless window/door sensors. I know for a fact, that the items installed are only worth a maximum of $tops.
I asked them to kindly remove the equipment to cover their loss, if any and have been paying for this service, in a house that does not have the alarm system active. I was mandated by the court to vacate the property on June and have been paying Safe Home Security $59+ dollars monthly for a service that is not being provided. Their business model seems to be a scam to me, how can you bind someone to a contract for a service that your company is not providing just because you signed a contract.
I asked for them to reconsider since every case is different and mine is out of my control. For me to have to pay for this nonexistent service in a vacant house with the alarm not even in use is absurd. And for them to ask me to pay upwards of $2,for early cancellation is ridiculous. I have spoken to many friends who have alarm systems and not one of them has ever seen such a total disregard for customer service
I have already paid $to this company without receiving one day of service or protection, that they can do this to a person because they signed a piece of paper given to them from a technician is beyond belief. I will continue to pursue getting out of this contract, since I find it hard to believe that this company paid for the service in advance, what kind of business is this and how do you allow this to happen
I am still perplexed, that in today’s day and age, someone can con an individual into such an agreement and there is nothing you can legally do.
Thank you kindly
*** ***

Account #: ***
To whom it may concern:
It was brought to our attention that Mrs*** *** has filed a complaint against Safe Home Security IncIt seems that she was having issues with her system beeping due to a low system batteryOne of our customer service managers Greg,
actually spoke to her where he informed the customer that he would ship the battery to her and set a service ticket for a technician to install the battery at no charge because the customer was uncomfortable in changing it herself
Mrs*** called back because she was aggravated by the beeping that occurred every four hoursThe customer spoke with a customer service representative by the name of Michelle who informed the customer to wait for the battery and call her and she would walk her through on how to install the battery and also pitched a system upgrade due to the age of her system but the customer declined
In addition, the customer continued to callback before the account was transferred to a customer manager and back to her original contact, GregThe manager apologized to the customer for any inconvenience she experienced and informed her of his extension once againGreg contacted the technician and provided the customer with a service dateDue to the inconvenience the customer experienced, the charge for the battery was waived and the customer was provided a credit to her accountGreg also informed the customer that is she ever has any issues to please contact him directly and that we value her as a customer
Gregory M***
Customer Service
Safe Home Security
** *** *** *** CT***
###-###-####
mailto:*** *** ***

Customer signed a year agreement in June of 2010, thusly, it expires after June of The account has been moved to close as scheduledThere will be no refund as the months of April, May, and June are due payments

.CLIENT IN A PRIMARY TERM COMPETITION WILL NEED TO DO BUYOUT OF $404.84, MY NUMBER IS 1***EXT 1101 From: Shane M***

Her name is *** *** *** *** *** *** ** *** and acct *** Please contact me when her account is closed and it needs to be ASAPWe will send back your panel which is the only equipment we have

This should be assigned to Security System Inc. In response to your billing issues we have made the adjustments as you requestedWe have left the monthly charge open for August and credited the balanceOnce a month you will receive a bill, which you can either call in and make a
payment over the phone at no additional charge or mail in your payment. At this time we are not set up to make payments via a website Should you need any further assistance please contact us Thank you Christine Christine W***Accounting Safe Home SecurityMiddle StreetMiddletown, CT 06457###-###-####

It was brought to our attention that *** *** has filed a complaint against Safe Home Security IncThe customer was having issues with his system’s cellular transmitter not communicating properly
On 4/13, a service technician was at the customer’s home to install a cellular
transmitterFor some unknown reason it looks like the transmitter failed approximately thirty days later so the customer called into the office and set new service appointmentOn 5/22, a different technician that serviced the customer’s home determined that the wiring harness was culprit of the cellular transmitter’s failure so another service ticket needed to be set to order parts and make the necessary repairs
Mr*** called the office approximately thirty days later where he was quite upset that the customer service representative did not follow up with himWe apologized for the miscommunication and provided the customer two months of free monitoringThe customer has had issues getting services because due to unforeseen circumstances we had two qualified technicians that were hospitalized thus, holding up his service appointment
On 10/the customer was promised that a technician would contact him within 24hrs but the technician failed to call him during that time frame but he did contact him the following dayThe customer has worked out a service date and time with the technician and the parts have been orderedCustomer service representative Greg has been assigned to the account and to assist the customer throughout this serviceHe contacted the customer on 11/to inform the customer that parts have been ordered and the tech will be contacting him to coordinate service with him this week
Any issues, please contact me at ###-###-#### Greg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meIf they actually do it.I would like to add that they charged me in March a monthly feeMy system hasn't worked since October which is their fault because they didn't have anyone come replace the required partsMy account is supposedly closed which I've seen no other proof.
Sincerely,
*** ***

The customer has a month agreement which they have fulfilled months on. We do not claim to provide service anywhere and the fact that we do not offer service in *** does not preclude the contract terms or debt owed. Moving does not alleviate the contract term so the customer
owes us 90% to term which is the equivalent of months minus the paid = months owed x $= $to close and settle the contract

This account was sent to a third party debt collector in for non payment. The client must go through them at this point

Complaint: ***
I am rejecting this response because: I will only accept this response once I receive a letter on Safe Home Security's letterhead stating this fact so that I can file it with my paperwork that I have in possession I expect the company to promptly send me this statement with days of this notice I received today via the Revdex.com
Sincerely,
*** ***