Best Way Home Improvement

To Whom It May Concern,Several representatives have attempted to work with *** *** to remedy the situation she is making this complaint aboutShe has been offered upgrades to her system at no charge, which she has refused. If *** *** is unwilling to accept our offers of upgrading her
security system, Safe Home Security will accept this "complaint" as a letter of cancellationWe will process the cancellation within days of today's date. There are no refunds due at this time. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because: The situation is not resolvedA service call has not been set up .I am paying for something that is not working properlyWhat good is it to have a camera that is supposed
to record and playback and it does notI'm still paying and expected to pay even though it is not functioning properly?
Sincerely,
*** ***

To Whom it May Concern,The reason *** *** account has not been closed is because she did not send a cancellation letter in the required time frameBecause of the issues *** has claimed to have had, Safe Home Security will be closing her account. Please let this serve as
formal confirmation of cancellationNo further money is due on the account. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

We apologize that a sooner appointment was not available when you spoke to the service writerWe would never purposely make a customer waitThere would be no reason to do thatIf the customer wishes, we can schedule a service call and they would be promised the next available time slot

Complaint: ***
I am rejecting this response because: I have given you all her information twice!!!! Her name is *** *** and her address is 2*** *** *** Hollywood ** ***, and her phone number is ###-###-####I expect a response immediately regarding the closing of her accountI will contact the AG in both Connecticut and FloridaI am aware of the lawsuit filed against your company in regards to your shady business practicesI also know you lost the suit bc you are a shady company! I WANT HER ACCOUNT CLOSED IMMEDIATELY!!!!!!!!
Sincerely,
*** ***

To Whom it May Concern,Please see attached correspondence on company letterhead stating *** *** account will be closed as of April 30th, per their requestAdditionally the letter also states there is no further payment obligation on the account and the Power's payment information has been deleted from our database.We ask The Revdex.com to close this complaint as resolved.Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because: The key pad &
cellular equipment was installed incorrectly by Safe Home Security and never worked with monitoring my home, so not sure why they say it is my equipment & responsibility? The main issue and why I do not feel I should no longer pay on this contract is because their security monitoring system did NOT work, so I paid for a service I never received and is a breach of contract on their partI am only requesting they let me out of my contract early, since their monitoring system never worked. I'm not asking for repayment of the last years+ I paid for a service that I never received, but if they do not want to release me from this contract than my next step is possibly legal action.
Sincerely,
*** ***

To Whom It May Concern,If the customer had marked her calendar correctly and sent the cancellation letter at any point in the years and months leading up to expiration, the account would have closedThe customer did not send her cancellation letter until months after the accounts expiration dateEntering the account into the year renewal phase. We have explained our stance on this matter previously. We have no further findings on this matter. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom It May Concern,As this customer stated in the most recent response, the issues have been rectified and the customer is remaining a customer. Please close this complaint as satisfactory. Sincerely,*** ***
*** *** ***
*** *** ***

Revdex.com Complaint Id# *** Should be assigned to Safe home Monitoring. *** *** ***
*** *** *** ***
*** *** *** Revdex.com Response: Client called in on 6/2/to ask about our wireless device we offerShe wants the upgrade at no cost and threatened to go to
another company since they offer it at a better rateThe client is responsible of having a phone line so the system can communicate with the central station and they disconnected the line since their phone was buzzingOur guidelines for this different type of monitoring is a rate increase of $ and no money down with a resign of months, our minimum termI am willing to do the $ increase without extending the agreementThe client has a remaining of months Miguel C*** Customer Service Manager Safe Home Security *** *** *** Middletown, CT###-###-#### ***

Complaint: ***
I am rejecting this response because: I received a call at 3:17pm CST from ###-###-#### and answeredNo one was on the other lineI hung up and called back immediately at 3:17pmA customer
service rep said that she was going to put me on hold and transfer me to Karen C*** The customer service representative came back on the line and said that Karen could not pull up my account and would call back in 5-minutesI waited minutes and called Karen back at ###-###-####She did not answer and I left a message with my phone number and name
Sincerely,
Edna Cozart

Complaint: ***
I am rejecting this response because:in my contract that I sign there is no mention of taxI was told that everything is
included in the price which is $Why am I getting charge for warranty and processing feeThe bill I received is $and change and not the $and as they mention
Sincerely,
*** ***

This complaint was assigned to Safe Home Security Inc The customer’s account has been credited and service is set for 8/14/17. I will follow up with the customer once service is completedGreg *** *** *** Gregory M*** Customer Service Manager Safe Home Security Middle StMiddletown, CT*** ***
*** > Christine W*** Accounting Safe Home Security Middle Street Middletown, CT *** ***

WE AT SAFE HOME SECURITY HAVE REVIEWED COMPLAINT AND WILL BE CLOSING OUT THIS ACCOUNT EFFECTIVE TODAY

The client has agreed to a warranty and his problem is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me--presuming they follow through as indicated in the e-mail
Sincerely,
*** ***

Complaint: ***
I am rejecting this response
because: The appointment to repair was made for December 4, 2015, but no one showed up for the repair nor did anyone call to cancel or re-scheduleWhen I called to find out why the tech failed to show up, the voicemails were not returned, It was then that I cancelled my contract with them
Sincerely,
*** ***

David m*** said it will be free for days if u so did hear the record message! I have talked to my new alarm company and they will be paying the pay off so I won't have to deal with this scam company and everybody beware of this company Just for your information I stick too not sighing a contract for a repair that was done to the sensor which suppose be your equipment still! I will be file a complaint with the attorney general about this company!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I (*** ***, Co-Director of the Customer Care Dept.) have attempted to contact the customer in order to find a resolution that sees the customer retaining their alarm services though us, as well as waiving all costs involved with the alarm

** *** AS PER OUR CONVERSATION ON 5/31/YOUR AFGREEMENT WILL BE CHANGED TO MONTHS AND YOU CAN PAY THE BUYOUT\
THANK YOU
Salvatore *** Resolutions Department Manager
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto*** *** ***