Best Way Home Improvement

Complaint: ***
I am rejecting this response because: the business has not acknowledged bad faith in turning over the account to collections when they had promised to correct my credit report to indicate I was never late on payments and that they failed to provide the monitoring service they were charging me for. My desired resolution is for this business to end collection efforts, which are in bad faith, and simply close my account as current and in good standing and terminate the relationship with me having failed to render the service they promised
Sincerely,
*** ***

We will replace alarm on Monday the 25th, and no charge for parts and labor

This account was canceled on 9-21-

Complaint: ***
I am rejecting this response because: we have received our glass breaks november 4th with no response from safe home security they are in no way trying to get these installed tired of fooling with this company
Sincerely,
*** ***

We seemed to have reached an impasse, however Safe Home Security's available resolution still standsPlease mark this complaint as resolved

Spoke with client and we have come to a resolutionTech is to come today to inspect the equipment and replace what needs to be replacedAlso he will be bringing additional sensor to installClient will sign a months agreement which only extends a few monthsEverything that is installed and
replaced will be of no charge per signed agreement

We have reviewed this concern, and have decided we are going to hold our client to the latest agreement dated 1-15-through 1-15-at$ per month.We have a recording dated 1-13-15, stating that our client approved us sending the renewal agreement to there home, and the
renewal came back signed in the mail.However, If our client would like to send us copies of his license, and a copy of his wife's license, we will reopen, and review our current decision

It was brought to our attention that *** *** has filed a complaint against Safe Home Security IncWe have addressed all of her concerns regarding the technical services needed on her accountWe were able to rectify the problems by scheduling the service, a technician will be contacting
customer early next week to coordinate time and date for serviceI spoke to the customer and apologize for the inconvenience and explained the delay in response*** *** is satisfied with the decisions made so far and will be contacting me directly with any further requestsShall you have any further questions please respond to the Revdex.com as stated Respectfully, Stephanie L*** Customer Service Manager *** Safe Home Security Sebethe Drive Cromwell, CT ###-###-#### *** ***

The consumer settled his final balance on 2/and the account has begun the cancellation process. There is no further obligation due

We have been trying to reach the client with buyout information Please contact ###-###-#### and Paul will provide you the requested information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed this accountAlthough this customer was told several times to send a cancellation letter over the past months, the customer opted not tooRendering their account in a one year automatic renewal per
the terms of their agreementAlthough the customer failed to send a cancellation as stated in the agreement to close their account, we have opted to close the account early per the customer's request. Please allow up to days for this to occurPlease close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

The company maintains their position, the account was cancelled months early, no refund is due

The contract Mr*** is currently under is attached. Please note early cancellation under item 4. The balance stated is due

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I called the company and asked to speak to the supervisor after speaking to several other employees about the problem many times trying to get them out to my home to check my security. As a customer you shouldn't have to beg the company to come out this is what I did. The battery was installed properly and successfully and it worked for one day as I and my husband explained to them for almost two months. I would tell ask is this the correct number to reach you at and for a cell number and never call back. This is every time they would say I will have someone to call you back and schedule someone to come out. I called them again and told them that my home needed ti be secured but too no avail. After this I searched for another company for security for my home because I needed it. They did not hold up to their bargain of to contract to satisfy the customer at all this is why I asked them to close the contract. I wasn't getting any service from them but they were charging me. I don't need their assistance now they did not call or come as many times as I and my husband called them. Customers are your first priority and we were not at all. I had service and went with them and never had a problem with the company. I don't need to be forced into an agreement when I didn't get the service as a customer should have gotten. I did not received good service when I begged for it and still did not get it. They lied about the battery not being installed successfully. My son replaced it ad he is an electrician. The company employees did not do their job, had poor customer service and left customer without service and supervisor did a poor job of not carrying out their duties
Sincerely,
*** ***

There was a subcontractor sent yesterday to look at the systemHe was polite and helpful and did identify a faulty door sensor which he replaced We discussed all the issues we have been having for months Due to
living in the country where internet is not fast and cell signals are not strong they knowingly sold us a system that will not function reliably The system was never installed properlyWe are missing a window contact sensor and door sensors Now the company is saying it will be an additional charge for additional equipment that should have been installed in the first place to properly protect our homeWe already paid $for a worthless cameraI want my contract voided and all this worthless equipment out of my house so I can find a company that is truly interesting in protecting my family.
*** ***
I am rejecting this response because:
Sincerely,
*** ***

To whom it may concern,Miss***'s account with Safe Home Security was permanently closed on February 19th, 2016. On Monday February 22nd a letter was mailed to Miss***'s home confirming cancellation of her servicesThe equipment inside of the home belongs to Miss*** and was purchased
throughout the entirety of her agreementIt is her equipment to do with what she pleases.There is no a**itional billing or obligations regarding this account.Sincerely,Colin W***Corporate Account ManagerSafe Home Security*** *** *** *** ***
***

Please provide the information needed to address this complaintName of business or account numberIt is not in the database under the owners name, but the business

Complaint: ***
I am rejecting this response because: I was in contact the entire time we were discussing options of contract and once came to agreement balance was paid in fullThis is not a case of late payments or not paying and this should have never been submitted to credit reportThe final statement was sent on 4/I received on 25th balance was paid shortly afterI paid them for years never late and because I was in contact discussing contract this should be removed from my report and stated as paid as agrees not paying late
Sincerely,
*** ***