Best Way Home Improvement

Response for *** *** *** We would be happy to send a technician out to the customers home free of charge to make any necessary adjustments to the cameraWe can also issue a $credit to the customer’s Safe Home Security account to cover the $service charge the customer was
debitedHowever, the customer’s agreement does not expire until 6/23/2020, and will not be canceled earlyIf the customer wishes to set up the appointment to have the camera looked at, simply call in to our corporate office to make the appointment Kristopher V*** Customer Service Director Safe Home Security *** *** *** Middletown, CT###-###-####

We are sorry to hear of your financial hardship and can work with you on an arrangement We cannot however cancel contractual obligations due to financial strain Please contact us for assistance

Complaint: ***
I am rejecting this response because: I have sent Notices of Cancellation on November 25, 2016, Janurary 23, and again on Feburary 2, 2017, (which I have saved along with their promises)They have been lying and making promises and jerking me around since August 2, 2016, when I first I contacted them in order to cancel my serviceIf Safe Home Security acknowledges that I owe them absolutely nothing in writing or by emailI will the accept in order to be done with this fradulent companyI will not pay them another dime for services I have not received or be bound by claims of a contractual obligationI provided Safe Home Security with the documentation they now acknowledge on August 2, I will accept NOTHING less

The client had a bill through August mailed out on the 9th

the customer's account was billed out before the payments were appliedThe customer account is paid in full until 10/20, as agreedThe service call charge of has been credited. We apologize for any misunderstanding or inconvenience

We are willing to accept $to settle. Please contact *** *** ext *** to make payment

The clients attorney was sent a letter 4/explaining client is under contract until 2019. If they have sold the home they owe 90% of the contract to term

Complaint: ***
I am rejecting this response because: my credit hasn't been fixed yet I realize this takes time but I don't want the complaint to be resolved until my credit issue is resolved My account repis still not returning my calls
Sincerely,
*** ***

We retrained Mr*** on how to arm and disarm his alarm system with his new motion detectorsAlso Mr*** has the ability to arm and disarm his system remotely using a smartphone, tablet or any other internet connected deviceShould other problems arise Mr*** can continue to contact *** Heath by phone or email *** ext *** *** *** Heath
Customer Service Manager
Safe Home Security
** *** *** *** *** *** *** ***

The customer is legitimately behind on his bill. He never paid January or February 2015, the Electronic payment for those months bounced. He then mailed checks in for March, April and May but remains behind the previous months plus late and finance charges. He needs to speak to
us to rectify. Manager *** *** extension *** has tried calling him for the past days without success

Complaint: ***
This is in response to complaint #*** The business requested the following information: mother's name-*** *** address--------*** *** *** *** ** *** account number-
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I paid my bill on 9/30/I was told that I could make an appointment on the 3rd when my payment went throughI called on the 3rd of October, and was told that I had to wait until the 22nd of October to get someone to come out and fix my alarmThis is unacceptableI shouldn't have to wait weeks to get some serviceI feel that SHS is purposely making me wait because I filed a complaint. This is the kind of service that I am complaining about and if they can't service me within a reasonable amount of time they should let me out of my contract. Not play power games with me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:No one is scheduling an appt with me! I was told someone could come out, then said they can only come out Thurs or Saturday, I workNo one is working with my scheduleWhen my system was moved, it was not on a Thurs or satSo why is this an issue now? And in the meantime I'm still paying for a service when I can't even set my alarm because sensors don't work!
Sincerely,
*** ***

I spoke with *** *** where he expressed his dissatisfaction because he was informed by a customer service representative that a service appointment was set last week but was not. The customer has a low system battery and a low battery on a door sensor. I assured the customer
that they were still being protected but their batteries do need to be changed. I also assisted the customer by walking him through turning off the trouble beeps until they received service and informed the customer that I will get a technician out to their home on the soonest date and would call him back in the morningI called the customer back as promised and spoke to the customer and provided a service date of 2/20/and credited their account two months for the inconvenience. Greg M ###-###-#### ext *** Gregory M*** Customer Service Safe Home Security Middle StMiddletown, CT###-###-#### mailto:*** ***

The account has been canceled, with no balance due, per the customer's request

SHS has cancelled this account and refund was approved and sent to clientThis account is now closed and the refund was approved
Jevaun P*** Resolutions Account Manager
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto:***
*** ***

Since the customer filed this complaint the company has responded to the concerns and we believe the issue has been resolved

Complaint: ***
I am rejecting this response because:I received the letter attached yesterday from SHS dated 12/12/Obviously it was a ploy for me to close this complaint whilst they were actually planning on continuing to withdrawal money from my account I have also attached a copy of THEIR version of the contract where it is obviously altered after I had signedThe initials ARE DEFINITELY NOT my handwriting
Sincerely,
*** ***

We have offered to install the camera's, which the customer has refusedThe customer is assuming the salesman, who was not terminated, is responsible for the unauthorized credit card charges, without proofShe has been asked to provide the four charges and will be providing them for our
review

Yesterday I received a letter from them threatening to send me to collections and report me to credit bureaus *** ***