Best Way Home Improvement

The client is in year 3 of a 5 year contract.  He may pay 90% of the balance to term to cancel or continue to pay monthly through term.

[redacted], WE WILL CANCEL THIS ACCOUNT TODAY, THE PRIMARY TERM HAS BEEN FULFILLED AND WE WILL CANCEL THE RENEWAL TERM.  Shane M[redacted] Customer Service Director   Safe Home Security, Inc. 1125 Middle Street, Ste 201 Middletown, CT 06457  ###-###-####...

[redacted]

Our records indicate this customer making a call to our office on November 6, 2015. The customer called to ask for Safe Home Security's mailing address to mail a letter of cancellation. To this day there is not a letter requesting cancellation on file. Once the cancellation letter is received, the...

account will be closed.

[redacted]   WENT OVER CONSTRUCTION ADDENDUM WITH [redacted] AND AGREED TO APPLY TO OLD ACCOUNT UNTIL NEW HOME IS BUILT IN JULY OF 2017.  THE OLD ACCOUNT IS IN GOOD STANDING AND WILL BE CANCELED ONCE THE NEW ACCOUNT IS INSTALLED.   ISSUE RESOLVED WITH CUSTOMER, JUST WAITING FOR SIGNED CONSTRUCTION ADDENDUM TO APPLY TO ACCOUNT. David R[redacted]   S[redacted]

The customer was already explained yesterday morning that we were submitting a credit repair request. The credit bureaus themselves take up to 30 days to update their records. There is nothing more Safe Home Security can do other than send the request to the credit bureaus. We have already agreed to...

do that for the customer, and this was already done. I am not sure what else caused the customer to file a Revdex.com complaint. Unless they are requesting something additional, their desired resolution was agreed to before they filed a complaint.

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed this matter and this account in detail. We have opted to close this account. There is no further action required by this customer. Please let this serve as formal confirmation of...

cancellation. At this time, there are no refunds due. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I I would like no type of contact from the company after my contract is cancelled. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] home security was a separate and distinct local company, not a dealer of Safe Home Security. At no time did SHS company representatives make this assertion in any phone calls that I made. These claims are patently false. SHS has reveived payment every month since the [redacted] installed security system was disconnected on 9-11-2013. They were not the entity performing the monitoring of the system while it was connected, as all alerts and monitoring were handled by [redacted]. Any and all attempts that I have made to invoke early termination of the contract based on the clause of early termination after 90% fulfillment have been met with hostile and rude customer service agents that transfer calls to extensions that go to voice mail. After leaving messages, no one returns my calls. I have tried to discuss a negotiated settlement of the remaining terms, but no one from the company will return the messages that I have left making this request. I want these people out of my life.
Sincerely,
Erik L[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]/[redacted]

On March 20, 2015, the customer called in due to a low battery on his system. It was explained that the customer was eligible to receive a battery at no charge if he signed a renewal term of 36 or 60 months. The account was coming up for its renewal in June, and that made him eligible to receive the...

battery at no charge if he signed an extension for that length. The customer stated he would check back with his wife and call us back. The customer did not call us back until June. The customer did not inquire about canceling his policy in March, and did not mention a request to stop the service until June. We were expecting the customer to call back after speaking with his wife. Offering to waive a battery with a renewal does not invalidate the current terms of the customer's current contract. We are open to replacing the battery at no cost even without the renewal at this point if this will satisfy the customer. The customer did send in a letter of cancelation, and the account will close on 6/11/2016 in accordance with their contract terms.

Mr. R[redacted] is working on resolving the matter. This account will not be closed due to the current terms of the agreement. The matter will however, be resolved.

.September 6, 2016    To whom it may concern:   It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of his concerns regarding the services he needs for his alarm security system.  A technician...

serviced [redacted] home and corrected his alarm and camera problems.  Throughout this process, we went on to explaining if he did in fact wanted to cancel his account there would be a buyout fee that’s applicable ; Customer said he will continue to make complaints until he gets his way. We did offer the customer with credits in his account when he first called us about the services not working properly. We weren’t able to provide any more credits as we did in fact have a technician ready to service and customer refused all services. In addition, [redacted] agreement remains valid due to the fact that we offered to make repairs and offer services and he declined them all. The offer still remains open if the customer changes his mind and allows us to service his home.    Respectfully,  Stephanie L[redacted]Customer Service Manager[redacted]###-###-#### [redacted]

The customer has submitted 3 estimates, all to replace the entire area of the roof of the entry way, as opposed to the the only shingles that need to be replace, due to the damage caused by the ladder. We offered the customer $750.00, which he turned down.

We will delete the error on your credit report.  This was not intentional.  Please allow 7 to 10 days.  We will not be issuing a refund as the monies were owed per the contract.

To Whom It May Concern,We have attempted to reach this customer at the phone number they provided, as well as the email address they have provided. We have been unsuccessful in reaching them or receiving a correspondence back. We are unable to find this customer in our database based on the...

information they have provided. We ask that the customer either contact myself via phone or email, or respond to this complaint with the account number, customer id number, monitoring account number, or the main phone number associated with the account. Additionally, we ask the customer verify that the address they provided, is the address they are complaining about. Once we receive the correct information, we are more than happy to assist. Sincerely,Colin W[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to add, it is satisfactory so far........ The system has not been installed yet, I have not been billed yet, and I am waiting for a call for an appointment. So, it may be too soon to say the situation is resolved, but it appears to be moving forward in a positive manner.Thank you very much for the action on your part, which motivated the company to contact me with a possible resolution. We'll see. I would like to keep this complaint open until FULLY RESOLVED. Is that possible?
Sincerely,
[redacted]

The client has a 60 month agreement.  It is on both the contract and the installation certfificate.  Both forms were provided to teh client at install over 3 years ago.  The client has a 90% buyout provision within the contract.  Consider this the official amount owed to cancel (18 months x $34.95 x 90%) = $566.19.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you and I'm sorry it had to go this far the rep I last spoke to was not helping me at all and I've been a very good customer for years.
Sincerely,
[redacted]

A refund of $484.89 has been mailed to [redacted] which is the total amount of the monitoring we billed him on.Thank You!!!

To Whom It May Concern,We have processed a refund in the amount of $99.00 for this customer for the part that was not used. The customer's contract will expire in August as they stated in the complaint. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security