Best Way Home Improvement

To Whom It May Concern,This customer has not provided the company this complaint is against, nor have they provided a copy of the report to show who has pulled the credit. Once they provide this information we can accurately assess the situation. Sincerely,Colin W[redacted]Corporate Account...

ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: ON JANUARY 24TH AROUND 10 AM PHAGE FROM CUSTOMER SERVICE FROM SHS CONTACTED ME STATING SOMEONE WOULD CALL AND SCHEDULE TIME AND DATE FOR SERVICE CALL TO RECTIFY MY PROBLEM. 3 HOURS LATER THE STEPHANIE LOPEZ  CALLED AND STATED SOMEONE WOULD BE CONTACTING ME WITHIN 24 HOURS TO SCHEDULE TIME AND DATE OF SERVICE.  IT IS FEBURARY 1, 2017 AND NO ONE HAS CONTACTED ME TO SCHEDULE A SERVICE CALL. I CALLED STEPHANIE  LOPEZ BACK TO INFORM HER OF SITUATION AND LEFT A VOICEMAIL. AS OF 1:20PM CST NO ONE HAS CONTACTED ME.
Sincerely,
[redacted]

After
speaking with the customer we fixed the problem with him over the phone and
canceled the order for a service technician. We walked him through all the
details if he ever received the same problem again. Going forward we gave the
customer two months free for all inconvenience and also gave him direct contact
to Christopher H[redacted].
 
Christopher H[redacted]
Customer Service Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Customer Info Id# [redacted]   Response: Client originally signed a 60 month agreement back in Sept 2012. In that agreement the client must call in 60 days in advance to allow the company to cancel the account. If not, then the client goes...

into an automatic roll term of 12 months not  36 months.  The client then was called on 1/25/17 to upgrade his wireless service for his system since he had an older model and he agreed to signing the 60 month agreement to do the upgrade at no out of pocket fees. Client signed and returned agreement through the USPS.  So on 8/25/17 when client called in to cancel, he wasn’t  in rights since he did the upgrade. At this time the client is responsible for his agreement. -size:14.0pt;font-family:"Times New Roman","serif"; color:#548DD4'>CRO,Chief Retention Officer    Safe Home Security [redacted] Middletownl, CT. 06457 ###-###-#### ext[redacted] mailto:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution has been satisfactory to me so far. They are working with my daughter from now on to avoid misunderstandings. Kamishia has been helpful in providing updates about my account and making changes to it as necessary. We are currently in the process of ordering parts and getting a service technician out to fix the isaue. Kamishia has also offered to give 4 months of credit to my account for the months that the issue was not resolved.
Sincerely,
Roberto N[redacted]

We must hire a technician to remove and reinstall the alarm system. The system may be relocated for a payment of $199.00. This account's perception of "rude" does not allow for the cost to be waived.

The dealer will review and if in fact they took old equipment, they will not remove the new one.

Complaint: [redacted]
I am rejecting this response because: they have been putting in request like I have said 100 times since November when we received our parts my wife may believe their crap I dont they will never get paid again until its fixed and if it goes against credit attorney says I have a legal action cause safe home is not living up to contract thank you and you have a great day I know I am now
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am not under contract with Safe Home Security. I signed a 36 month contract with [redacted] in August of 2014, however the alarm system failed in the first 24 hours rendering that contract null and void. On September 24, 2014 [redacted] amended the contract from a 36 month agreement to a month to month basis and documented it via email. I have provided Safe Home Security with this documentation, but they choose to ignore and refuse to acknowledge it. Instead they just try to coerce me into signing a long term contract and extort payments for services I do not receive. Yes they offered to replace the panel if I pay twice what it costs. I will no longer be cheated and lied to by Safe Home Security. This matter could have easily been resolved if they were fair, resonable, and least of all HONEST. They are only willing to have things their way and totally at my expense, which is unexceptable. In the 6 month my alarm system has not functioned, is the longest period of time I've gone without a false alarms in the last 3 years.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. My original calls was to get the system install completed. Once me calling fail to get a response I then moved to get the system picked up. I'll pay my total past due amount by 4/17/17 and hope after that the company respond to fully installing the system. 
Sincerely,
[redacted]

To Whom It May Concern,The customer's cancellation terms are in the agreement they signed and agreed to. They also signed stating they received a copy of their agreement upon signing. The Flore's have spoken to a Manager by the name of David R[redacted] David has agreed to close the account if proof of a letter being sent in January is provided. We are requesting time stamp and date stamp proof that the customer sent a cancellation letter to Safe Home Security and the letter was not processed by Safe Home Security in January of 2016. If the time stamp and date stamp proof is not received the customer will owe the balance as quoted yesterday in our original response to close the account. For any further questions we ask that the Flore's contact David R[redacted] at Ext. [redacted] Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Please provide your grandmothers name, address and account number so we can properly research.

Complaint: [redacted]
I am rejecting this response because:What was deposed to herein below by the Safe Home Monitoring Company, is completely incorrect and false!That company was in fact notified through the appropriate requests received of them in the past (every year in fact) that I simply wished to continue my monitoring services under the current rate and without any contracting whatsoever. It was additionally telephoned twice before in the  years leading to this complaint as regards to the same issue, as I was solicited repeatedly regardless.Lastly, they were officially requested to address this lately, in advance to my complaints.  They simply Lie, when they answer in the manner in which they did!The only thing rising as priority to Safe Home Monitoring, it seems, by the very confirming acts of theirs, is the satisfaction of their greed through aggressive marketing, while disregarding the basic requirements of fair practice and consumers rights. There were other requests for basic services made them in repeated basis which are still not addressed, such as the legal name change of mine, since 2002, as one of the examples.Yours truly,[redacted] [redacted]
Sincerely,
[redacted]

This customer agreed to the renewal. This customer signed the renewal. We called to confirm the service appointment in which we have recorded proof that the calls were made. Customer called after the fact and acted very upset that we did not show nor call. I sent her copies of the recorded calls that PROVE we did call to confirm appointment, The agreement is legal and valid, and we would be more than happy to service the account as agreed upon with the customer.   Also, the cancel letter that was received was prior to the new agreement. This cancel letter would NOT go toward the new agreement signed by the customer.   Gary B[redacted] Corporate Resolutions Manager Safe Home Security [redacted] Middletown, Ct. 06457 ###-###-#### [redacted]

As stated, the customer is refusing service, which leaves Safe Home Security with the only option to pursue the original contract be paid in full in the amount of $599.85.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I did talk with Gray from the resolutions dept.  he has given me two additional months of free monitoring.  Someone is to come out and retrain me on the system next Thursday so we should be good to go.  He said the others that were involved were terminated by that company or they were scammers.

.This complaint was assigned to Safe Home Security Inc.It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was having issues with her alarm system.Last week, I spoke with the customer and told her that I would assist...

her.    I reached out to the technician to try to coordinate service for her but the technician required an additional travel charge for the trip in which I needed to be approved by dispatch.  The customer called in on Friday 7/21 when I was off but unfortunately no one in the office informed her that I was working on her service appointment.  I received this complaint and have already ordered a needed part and got approval for the added travel charge.  The technician will be contacting the customer to coordinate a day and time and I will be crediting the customer’s account for service issues.  Greg  ###-###-####  ext. [redacted]  Gregory M[redacted]Customer Service Manager Safe Home Security1125 Middle St.Middletown, CT. 06457###-###-####[redacted]

There are 25 months left @ $24.95 on the 60 month contract = $623.75 plus your current balance of $823.83.  At 90% you owe $1302.82 to cancel not $1100, not sure where that came from.  Our previous offer is a generous one and a final one.

In regard to the complaint against Security Systems Inc., After careful review Safe Home Security has chosen to resolve this complaint in favor of the customer. The customer should know that the billing charges will continue to accrue until the final payment of $80.00 is received and applied....

Once this is completed, the customer will receive written confirmation that the  account has been closedSincerely, Princess B[redacted] Senior Account Manager Safe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]